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36,842 Responses to “Pre-sales Questions”

  1. Is in this Package everything i need for WPML WordPress Site and WPML Woocommerce:
    Multilingual CMS
    The complete solution for multilingual websites with WordPress

  2. hi

    I have a version of WPML installed with WordPress 4.5.4 ,, so i wanna know if i update wordpress to 4.7 then the plugin it will be compatible with it or not ?

    Thanxs

    • Hi, it should be. We always test WPML for compatibility with WordPress new releases in advance (before WP is officially released). Please remember to use the most recent versions of our plugins.

  3. Hi,

    I’m considering the purchase of WPML, but have 2 main questions:
    1) I would use it to translate the pages, not necessarily the posts. Would it be an issue that my posts remain in the primary language? I want the posts still to show up on the second language page (incl. in the “latest news” feed on the homepage)
    2) My pages are built with Page Builder (SiteOrigin) and the Sweetheat theme (Athemes). I further customized the layout and format in the Editor of WordPress dashboard (implementing a child theme). When I duplicate the content do I need to rebuild the complete layout and format of these pages? In other words I hope that I only need to translate the words and not completely rebuild the pages.

    Thank you,
    Nicole

  4. Hi,

    I will like to use this plugin for a website with prime language Bulgarian, currency lv and translation to English and Rusian. Can your plugin do this? Thank you!

  5. Hello, My client would like to renew his account and upgrade to the latest version of WPML. He is not able to find access data to his account. I have tried to generate new password with his email addresses. But they were not found in your database. But he is using WPML ver 3.1.9.4 on his website http://www.silentalert.ie, so I presume, there has to be account associated with this domain http://www.silentalert.ie. Are you able to RENEW THE ACCOUNT FOR THE DOMAIN http://www.silentalert.ie and PROVIDE THE KEY FOR UPGRADE?

    • Hi Josef,

      if a WPML was bought with a given address and the customer didn’t change this email in his/her WPML it should be in our database. Please
      please use this form:
      https://wpml.org/home/contact-us/contact-form/

      and send us this email. In case the WPML account was bought with a different email and your customer doesn’t remember which one, please ask him for anything that will let us identify him in our database, for example, the order number.

      We cannot renew an account based on the domain name.

  6. We have been tasked by a client to internationalize and localize an existing WP site which has been built with WP Engine. Does WPML support WP Engine and allow us to export content as XLIFF?

  7. Hi.

    Im purchasing now the CMS version, priced at 79$, but the 2Checkout gateway is showing 79.08€

    Im now at Spain with my family, but my address is at Indian Trail, NC (USA). Is a issue of gateway or a little fee?

    • Hi Miguelangel,
      we sell our plugins in US dollars and your final currency rate doesn’t depend on us. We pass the value in US dollars and the payment gateway will convert to the currency you use.

  8. Hello,

    I want to purchase Multilingual CMS for $79. Don’t have the VAT number with me. Is it possible to send it also later after purchase? To be eligible for the VAT refund?

    Kind regards

    Tomas

    • Hi Tomas,
      not possible since these are automatic translations – we connect to the VAT system in real time. But maybe you could have this VAT reimbursed later when you send your invoices to your tax office (this is possible in some European countries) – you would need to ask your accountant.

  9. Hi there,

    I like everything about WPML.
    The only thing I wanna ask is “When is the best time to buy WPML?”
    I check during the black friday sales and WPML wasn’t on sale.
    Do you give any discount any time?

    Thanks & regards,

    Phyo Htet Minn

  10. If I purchase the CMS today for a staging site (dev) …. can I upgrade to the Lifetime version if the client approves, for the live site?

    • Hi Liz, yes, od course. You can upgrade to the Lifetime version anytime for the difference in purchase price. You will find a link to do so in your WPML account.

  11. I have just bought the CMS version but after the 2checkout payment I was redirect to your site but it give me 500 error, How can I access to my account? How can I download the plugin?

  12. Hi there,

    I’m on the line of buying WPML.
    But i need to know something for sure.
    While using the Brooklyn theme.
    Can all of the elements below be translated?

    – Website Menu navigation
    – Posts presented in Content Views
    – Text from the Brooklyn portfolio
    – Posts presented in Revolution Slider 5
    – Text, titles and buttons in Revolution slider 5

    Kind Regards.

  13. Hello, I would like to buy your plugins but before I would like to have some additional information.
    I use the theme “907 onepage” buy on themeforest and I would translate it for several countries with different languages, is it possible?

    • Hello Agnes,
      Thank you for your answer but it’s not really what I asked you.
      I would like to know if I can translate my site with different languages in function of the country.
      Example: in france translated into french and english, in belgique translated into french, english and german …
      thank you in advance

      • Yes, you can do that. WPML comes with one set of languages. You can set-up custom languages and then translate to each of them separately. You do this from WPML->Languages->Edit languages. You’ll enter the name of the language, it’s locale, flag, etc.

  14. hi

    about WPML for WooCommerce.
    Does it allow to have different products for different languages?
    We sell books. The French book is not the same product as the english one.
    How does the plugin handle this?

    thank you

  15. I just purchased WPML blog thinking that I might upgrade to WPML CMS in the near future. I’m not sure how easy will it be to do the upgrade. I want to make sure that I don’t spend too much time on installing my WPML blog plug in and working on the bilingual content of the site etc. then to decide to upgrade and have to work on this all over again… does upgrading to WPML CMS require me to deactivate the wpml blog plug in and loose everything and start from scratch? How simple and seamless is the upgrade process?

    • Hi Matthew,
      no worries, it will be super easy.

      1. To upgrade to the CMS version you just follow a link which you will find in your WPML account.
      2. The CMS subscription includes addition plugins so you don’t need to do anything with the plugin you had already installed. You will not loose any of your translations and settings.

  16. Hello,
    is the WPML fully compatible with Themify theme “themify-ultra”?

    And will it be possible to put flags into the sticky header into the same row as navigation items?

    Thank you,
    Jiri

  17. Hello,

    is the WPML fully compatible with Themify theme “themify-ultra”?

    Will it be possible to put flags into the sticky header of the above theme into the same row behind the navigation items?

    Thank you,
    Jiri

    • Hello,
      you mean you want to redistribute (sell) your theme with the WPML inside? I’m sorry but you cannot do it. You can make your theme WPML fully compatible (our Compatibility Team can help) but your customers will need to buy WPML.

      However, if you build websites for your customers, you just need to buy one WPML subscription (the CMS or the Lifetime) and use it for all your customers sites.

    • Hi Tobias,
      I’m afraid I don’t understand your question. What do you mean by “multiple”? The WPML WooCommerce Multilingual plugin along with other WPML plugins allows you to build multilingual stores. You just need to buy one WPML subscription and use it for all your sites. Did I answer your question? Here you can see some example websites built by our customers: https://wpml.org/2016/02/what-our-users-say-about-the-woocommerce-multilingual-plugin/

      • Sorry it’s me that is not being clear.

        This is the structure I am looking for:

        Perfume Store
        — English Store
        — Spanish Store
        — German Store

        Clothes Store
        — English
        — Polish

        Computer Store
        — German Store
        — Spanish Store

  18. Hi,

    I am from Spain . And i like to buy this grate plugin. But when i insert my NIF (tex information) , Its automatically hide 21% Tex field.
    But I like to receive my invoice with IVA information.

    Waiting for your response.

    Thanks

    • Hello,

      if you are a business, registered in the EU and have a VAT number, be sure to enter it to our checkout page, so that we don’t have to charge you VAT. This is according to EU regulations. We are connecting with their system, you can check if you have a valid numer here: http://ec.europa.eu/taxation_customs/vies/

      In your WPML account you will find your invoice. You will be able to edit your data and if you want some additional id to appear on your invoice you will be able to add it there.

      If you have more questions related to VAT/invoicing please use this form:
      https://wpml.org/home/contact-us/contact-form/

  19. We have activate WPML multilingual CMS plugin in our website “http://www.chabadpbrome.com/” and its work good but there is one conflicting issue with mailpoet plugin “https://wordpress.org/plugins/wysija-newsletters/” (We have purchased premium virson of mailpoet),

    Problem :
    1. We can’t scroll for more post
    — When try to create new newsletter in mailpoet from maipoet > newsletter > Create a new email > after that there is visual dashboard for creating mail newsletter

    Here we attached snapshot for batter understanding
    1. http://screencast.com/t/9EIohbKm0
    2. http://screencast.com/t/cy8y7cEAaFd

    Looking forward to you positive response.

    Thanks in advance
    Narola

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