Skip to content Skip to sidebar

Have a question? Need clarification? Leave a comment here and get an answer.

39,486 Responses to “Pre-sales Questions”

    • Hello Bertrand,
      We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.

    • Hi, I had a subscribtion with you that expired, but now your system doesnt give me an option for renewal for 59 dollars, its asking me to pay the 79 dollars. can you let me know whats happening? Also are there any deals you could do due to Covid? My business is tourist based and we are still closed, we dont have any income and in order to gain income we have to have the website up and runing. Thank you

  1. Hi!

    I’m building a multilingual platform with Dokan and Woocommerce and Custom Taxonomies.

    What WPML modules I need to purchase (Core, Addons, and etc), what is the final amount?

    BR,

      • Thanks, Mercedes!

        One more question.

        Does WPML applicable for dynamic content, something like Google page translation?

        As I understand WPML could translate “Interface”, and what about for example Product description.

        Dokan its multi-market, many different sellers, and seller place product on the native language.

        And buyers (from different countries) should be able to read not only “interface”, but also product information.

        br,

        • WPML translates both interface and content, but you need to actually translate it, it’s not automatic. You can send to automatic translation, sure but you have to send it. It’s not fully automatic. In other words, it’s not like google page translation.

  2. HI,

    i have an woocommerce based website and i insert all products via csv in english
    i see that you have automatic translation maschine

    1. if i insert all the products via csv in woocommerce and buy a pack words it is possible to translate the products automaticaly without enter in each product via translation editor ?

    2. (if your answer will be yes on question 1) It is possible after some time if i found some incorect translation to edit the translation?

    3. if i correct one translation of a product the automatic translation machine will detect and use my translation as a dictionary and use it in the future?

  3. Dear, we had WPML and today we got the notification it expired, but we can not open our website, only a blank page is when you type our URL. Is it possible that is because this expired?
    And also, we have 2 websites with this and only one work, the other doesn’t can you tell me which plan I need for both?

    Kind regards,

    Edita

    • Hello Edita,
      even if your WPML subscription expires, you can still use the WPML plugins so it’s just a coincidence that your site doesn’t work. If you need to use WPML on two sites you need to have the CMS package. Please log into, your WPML account first and then proceed to the checkout if you would like to buy WPML with the same account.

  4. We are using Woocommerce and need to send payment to different Stripe accounts based on currency of the order. Which one of your plug in products allows for this? Thank you

  5. HELLO! I’ve just purchased the Multilingual CMS for $79 but the only downloads that are showing available to me is something called BuddyPress Multilingual. Is this the same thing? In the getting started guide it says I need to download:

    WPML Multilingual CMS (which is what I thought I bought)
    String Translation
    Translation Management
    Media Translation

    It says they are available on my downloads page but the only available download is the BuddyPress Multilingual plugin. They exist under the “All available downloads” but I can’t click to download them. What am I missing? PLEASE HELP!

  6. Hi, we are looking into switching our multilanguage plugin. Does WPML allow us to manage our woocommerce by different languages? For example, our default language is English. However, some employees uses the Japanese website/cms to add and update products and some uses the English cms. Will the Japanese updates sync to the default language, English?

    ps. we use manual tranlsation.

    Thanks,
    Tiff

    • Yes, you can set up a different backend language for each of your WordPress users if that’s what you are asking about. I’m not sure what you mean by “Will the Japanese updates sync to the default language”. Can you elaborate on it?

      • Hi Agnes,

        What I meant was can I update product details, inventory, etc in the second language first and sync it back to default language?

        From my research, I only see people say they update content in default language and it will sync to 2nd.

        Thanks,
        Tiff

  7. Pozdravljena ga.Agnes,

    Vse razumem tehnično okrog prevoda, da se zgodi enkrat in imam obiskovalce po želji. OK.

    Ampak niste mi povedali, če se v tem primeru za mojo original verzijo prevoda, besede seštevajo in obračunajo, v času mnogih obiskovalcev ? ——- Povejte da se prevodi in besede NE SEŠTEVAJO IN NE OBRAČUNAJO V ČASU OBISKOVALCEV.
    Oprostite, želel bi samo da se razumemo!
    —————————
    Ali lahko v tem primeru dodatno opravim prevod po en jezik za enako spletno stran vsak mesec, tako ne bom presegel 10.000 besed ? Je to možno?
    ——–
    Ali se na ta način potem izvede samodejni prevod, ko obiskovalec klikne svojo vrsto jezika?
    ————
    Se tudi tu lahko po želji, obišče neomejeno število obiskovalcev in se besede ne seštevajo?
    —-
    KER ŽELIM KUPITI TA WPML VTIČNIK MORATE RAZUMETI, DA NE ŽELIM NEKAJ KUPITI IN PLAČEVATI, ČE JE SISTEMSKO NERAZUMLJIVO IN PRE DRAGO.
    ———————————————————————-
    Hvala in lep pozdrav – Herman

    • When a visitor visits your site, they see translations that already exist in your site and this doesn’t generate any extra cost. It doesn’t matter how many visits you have. The translations are not generated on the fly. They already exist when your visitors visit your site. So nothing will add up because these are always the same translations being displayed.

      So once again:
      1. You publish your site in your original language.
      2. You set it up to use our ATE editor which provide machine translations.
      3. You go to ATE settings to claim free translations (10 000) for a month – it doesn’t require any extra subscription and costs.
      4. You choose posts, pages etc to send to ATE and to apply machine translations. Once you apply the translations, they will be available forever. Let’s say you used 8000 words.
      5. If, later on, you want to update a few sentences in your already translated content, you will need to use only several new words (let’s say 20 words), so you will have 7980 words left.
      6. Even if your site is visited 50000 times, you still have 7980 words left to use either for existing or new translations.
      8. Next month you will have again 10 000 machine words for translations to use (10 000). Those words have nothing to do with your existing posts that are already translated.

      I hope it helps.

  8. Hello,

    I was wondering if I could use WPML to translate a woocommerce website to Arabic language. Does WPML supports RTL ?

    Thanks in advance

  9. Hello,

    I just purchase Multilangual Blog package in order to be able to upgrade WMPL plugin for my clients wp-site. Now after the purchase and updating I got this error message down below.
    My client might have run the Multilangual CMS package earlier and therefor got this issue during the upload?

    WPML Update is Incomplete
    You are running updated sitepress-multilingual-cms, but the following component is not updated:

    wpml-string-translation (required version: 3.0.10)
    wpml-translation-management (required version: 2.9.7)

    Your site will not work as it should in this configuration Please update all components which you are using. For WPML components you can receive updates from your WPML.org account or automatically, after you register WPML.

    • Installed plugins

      Plugin Name Status Active Version
      WPML Multilingual CMS Installed Yes 4.3.15
      WPML CMS Nav Not installed No n/a
      WPML String Translation Installed Yes 2.8.8
      WPML Sticky Links Not installed No n/a
      WPML Translation Management Installed Yes 2.6.8
      WPML Media Not installed No n/a
      WooCommerce Multilingual Not installed No n/a
      Gravity Forms Multilingual Not installed No n/a
      Yoast SEO Multilingual Installed Yes 1.1.1

    • Hello there,

      According to that message, not all the extensions are up to date. As you have bought a Multilingual Blog package, you are only able to update your WPML and WPML Media Translation.

      However, as you also have WPML String Translation and WPML Translation Management which are not part of your package, you are not allow to update them. In order to do so, please, access to your WPML account and upgrade from Multilingual Blog to Multilingual CMS.
      https://wpml.org/account/

      Regards,
      Andrés

  10. Hello Andrés,

    Thanks!!

    I just upgraded my plan to CMS. I still got the error thou. How to I run the update?
    Im able to download String translation and TRanslation Management from this page:
    https://wpml.org/account/downloads/?iclmpp_thankyou=yes
    If I download and upload these two will they overwrite the existing ones? The translation is is correct and working fine on my site now so I just want to be sure so Im not messing up anything 🙂

    I did run the “Installer System Status”.
    Installer System Status Check Now
    WPML API server Toolset API server
    Required PHP Libraries
    cURL simpleXML

    Best regards
    Jon

    • I’m glad to know that you have upgraded your WPML plan. 🙂
      You can always manually update your WPML package replacing your old extensions with newer versions, but we strongly recommend you to make a full backup of your site before performing such operation.
      You can also delete your current WPML key and create a new one as you have changed your plan. Then, try to upgrade all your WPML extensions directly from your Dashboard.

      If you have any issue performing this operation, please, don’t hesitate to open a ticket in our forum:
      https://wpml.org/forums/forum/english-support/

      Regards,
      Andrés

  11. Hi,

    If I purchase the Multilingual Blog $29 and want to upgrade to Multilingual CMS $79, is it able to upgrade it or I need to purchase another one?

    • You can upgrade. Before you proceed to the checkout, please make sure you are logged into your WPML account.

  12. Pozdravljena ga. Agnes

    Zelo sem hvaležen za popolno in jasno sporočilo. Najlepša ti hvala.

    Sedaj se bom odločil za nakup – samodejni več jezični CMS – WPML prevajalnik.

    Hvala in lep pozdrav,
    Herman

    • Thank you. Please note that you will have 30 days to test WPML and in case you don’t like it, request your refund by using this form:
      https://wpml.org/purchase/refunds/

      Also during that 30-day probation time, you can ask technical questions on our support forum. To create a ticket on our support forum please:
      1. Log into your WPML account.
      2. Go to this link:
      https://wpml.org/forums/forum/english-support/
      3. Type in something in the search.
      4. Then click the orange button at the bottom of the page to open a new thread.

  13. I inherited a site that has WPML Multilingual CMS and WPML String Translation – do I get both plugins with one license purchase or is String Translation a separate product? Thanks.

  14. Hello,
    I noticed a withdrawal from my account this evening.
    I no longer want to renew the service, I do not use it. Pre-authorized payment is activity without my knowing, I want refund please.
    Thank you,

    Hervé

    • Hello,
      sure, please use this form to request your refund:
      https://wpml.org/purchase/refunds/

      You say that it happening without you knowing about it. Please note that before your WPML subscription gets renewed we send email notifications to let you know in advance that it will happen and you can cancel it.

  15. Hey 🙂

    Ich have two questions.

    1. Is it possible to set URLs for the languages? Like: /de & /en

    2. Is it possible to have seperated menus? If i dont want to show the same menu points.

    Thanks!

    • Hello Ali,

      You don’t need to create a multisite, that URL format also works with single installations. You only need to make the correct setup and be sure that all your domains are hosted in the same server.

      Regards

  16. Hello!

    I am thinking of buying your WPML plugin to create an English version of my website. My site is build with the WP Bakery Page Builder and has a template called Jupiter.

    Which version do you recommend me to buy; The one for blog, CMS or Agencies?

    Thank you very much in advance,

    Annette

  17. Hello,
    For a year we have been using the WPML plugin and a few months ago our products have been detached from their language and have generated different IDs of the products in each language, could it be because we were using the trial version and it has expired? It will be solved if we hired one of your plans?
    Thank you.

    • Hello Araceli,

      We really can’t tell without investigating your situation. It could be caused because of an old version or WPML or a compatibility issue.
      For reaching our support, you will need a Multilingual CMS license, then:
      1. Log into your WPML account.
      2. Go to this link:
      https://wpml.org/forums/forum/english-support/
      3. Type in something in the search.
      4. Then click the orange button at the bottom of the page to open a new thread.

      Regards,
      Andrés

  18. Hi,

    We would like to automatically translate the website of our company and consider your services, but we have a few questions:

    1. Can we connect WPML with DeepL (when we use a paid version of WPML)?
    2. The translation memory (data) should be in our own database (of our website on WordPress), is that possible?
    3. We would also need this to function as a Machine Translation management tool: (How) can we edit translated text manually? (How) can we set that word X should always be translated as Y, on every webpage?

    Our CEO would like to have a short video call/demo with you to discuss if your paid services will match our needs. Is that possible, please?

    Thank you very much!

    Marketing Department

    • Hello Danny,
      thank you for your interest in WPML.
      1. No, you cannot. Our Advanced Translation Editor (ATE) uses Azure’s MT engine.
      2. Not sure what exactly you mean by translation memory but generated translations, which are marked as completed are converted into normal WP pages.
      3. Yes, you can edit the translated text manually.
      Please check this video to check how our ATE editor works:
      https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/
      We cannot have a demo call but please check this video and it should help you better understand how our ATE editor works.

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>