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37,085 Responses to “Pre-sales Questions”

  1. I’m interested in buying this plugin but I need to know the following things…

    – Can I fully translate Elementor pages and templates?
    – Can I translate Woocommerce products and categories?
    – Can I create multi-currencies for a multilingual shop (in the shop, product page, cart, checkout)?
    – Can I use it to translate on second language woocommerce – add to cart, etc… (to replace loco translate)

    I’m going to wait for your response.
    Best regards,
    Aleksandar Kitanovski

  2. I’m interested in buying this plugin but I need to know the following things…

    – Can I fully translate Elementor pages and templates?
    – Can I translate Woocommerce products and categories?
    – Can I create multi-currencies for a multilingual shop (in the shop, product page, cart, checkout)?
    – Can I use it to translate on second language woocommerce – add to cart, etc… (to replace loco translate)

    I’m going to wait for your response.
    Best regards,
    Aleksandar Kitanovski

    • Your previous question was awaiting moderation. I’ve just replied but let me say it again:

      1. Can I fully translate Elementor pages and templates?
      Yes, you can.
      2. Can I translate Woocommerce products and categories?
      Yes, you can.
      3. Can I create multi-currencies for a multilingual shop (in the shop, product page, cart, checkout)?
      Yes, you can.
      4. Can I use it to translate on second language woocommerce – add to cart, etc… (to replace loco translate)
      Yes, you can.

  3. Hey,

    If I buy your product and want to use my own auto machine translation api, is that possible?
    Or the only way to auto translate is by paying you guys?

  4. I want to purchase the WPML Multilingual CMS for 79 $ a year. I already have a lot of WooCommerce products. I wanted to know if it is possible to use the import plugin to add/import new translations for the new languages other than English.

    It is unclear for me if the WPML import plugin is free or paid?

    Please let me know what is the best solution for the problem and if the WPML is free or paid.

    Thank you.

  5. Hello Team,

    Our website primary language is Spanish. We are using CF7 & E-Signature by Approveme, we have set up everything and it’s working well. Translation plugin for Spanish, we used Loco Translate.

    The E-signature plug works whatever language we choose from Back end (admin) that is the default.

    User will submit data in the Contact form 7, it will redirect to E-Signature document and user will sign here then submit. It will be created automatically pds and sent to user / admin as attachment.

    We need English version also same way. We don’t want website to be changed English.

    We just need one page with English version,

    1. Can we create CF7 for English and create new document with E-signature, and link to specific menu? Will this works this method?

    2. Another option, either we can add switch particularly CF7 page and users can switch Spanish/English and proceed? Will it be switched default language using this method?

    Thank you,
    MuraliKrishna Rayudu.

  6. Hello,

    I am a web developer working with a client to help translate a few pages of their website. They are planning to have a few Spanish pages along with the current English pages. If they are a Spanish page, and go to a different page which has a Spanish translation, will they be automatically taken to the Spanish page or the English page?

    Thank you,
    Chandrika

  7. I’m carrying out a cultural and conservatory project, aiming to preserve an ethnical language that is disappearing progressively, by making a multilangual dictionary that translates all the word of the said language into worldwide spoken languages; English, French, Spanish, Portuguese/Brazilian, German, Italian, Dutch, Swedish, Chinese (Simplified / Traditional), Danish, Japanese, Russian.
    The said ethnical dictionary will be based on the data I’ve already raised, where I translated all the words of the said language into French (so bilingual). The end dictionary will be made available for free through Internet.

    I reached your application through Internet, and I would like to ask you some questions:
    Is it possible, using your API, to realise such a disctionary? For example by downloading your tables, adding this ethnical language’s bilingual dictionary I made in there and getting the words translated to the other languages through their matching French words by taking advantage of the existing translation interconnections you’ve already made?
    How many words/expressions are currently translated from French to the other languages in your disctionary tables? Same question from English to the other languages.
    Finaly, which of your kit do I have to buy and what would be the price ?

    Thanks in advance.

  8. Hi, i am interested to get the wpml plugin for my websites.
    Is wpml compatible with divi?
    do you have a lifetime plan?

  9. Hi,

    I have a question about this note on your Features page: “you can connect WPML’s powerful translation management with a translation service of your choice.”

    How exactly does this work / get set up? How is everything connected to the translation service?

    Cheers,
    Justin

      • Thanks, Mercedes.

        So, I found the service I wanted, Trusted Translations.

        But, I guess I’m a little confused how all of this works. I think I thought I could use something like Trusted Translation, or WPML would automatically translate my content for me.

        Do I have that wrong? I’m trying to understand how using Trusted Translations actually works, as compared to whatever other options I might have to get my site translated. Is one more time consuming? More complex?

        Any help you can provide would be greatly appreciated. Thanks!

        • Hello Justin,
          the translations provided by the translation services from Mercedes’s link are done by humans. That’s the most expensive option, each translation service provides its own pricing, which you can check here: https://wpml.org/translation-service/ (click on the “Get a quote” button).
          If you are interested in machine translations (which you can update if needed), please check our ATE editor.

          In both cases, you start with using the same “tool” and the workflow to send your content to translation, which is our Translation Management plugin. You pick pages (posts and other stuff) and send it either to one our the professional translations we are integrated with or to the ATE editor, which provide machine translations (which you can update if needed).

  10. Hello – I bought an Agency license for this plugin.

    My tickets are taking forever for response. Now I have a Fatal Error on my site.

    I can NEVER get chat anymore.

    I expected better for this full Agency license. My needs are urgent. Can I schedule a support CHAT PLEASE???

  11. Thank you Mercedes.

    No reply from anyone on this. Bobby seems to be looking at my site, but I can’t tell as I’m not in chat with him and he doesn’t respond right away either.

    Please help me resolve this.

    Thank you,

    Eddie

  12. Hi,
    i have a error with my WPML. The problem is that when i change in my WP Admin there on the navigation the interface language example to english, then this mistakly affects the functions on frontpage for visitors. Example i choose as interface language in navigation in my wp admin english, then it does not more open the albanian pages and courses for visitors in frontpage. And when i choose albanian in my interface language in my wp admin, then it will not open the english pages, courses etc. It shows the error code 404

  13. I would like to buy the multilingual plug in for our website.
    I did all the steps and when it comes to payment i’m obliged to pay with paypal. I dont want that, how can i pay with credit card?
    Thanks for coming back to me.
    I opened an account with you but did not finish the payment:
    Company: Vanessa Van Camp & Associates / Inmoalcossebre
    May name: Susanne Konig
    e-mail: Susan@inmoalcossebre.

  14. Bonjour,

    Je souhaite acheter votre plug-in en Agence multilingue à titre professionnel.
    Est-ce possible de payer par virement, à réception de votre facture ? Si non, quelle solution de paiement proposez-vous pour les professionnels qui n’ont pas de carte bleue ?

    Merci

    Marie-Cécile

    • Bonjour Marie-Cécile,
      Vous pouvez payer avec une carte de débit / crédit ou PayPal. Je crains que nous n’acceptions pas les virements électroniques directs.

      • Bonjour, merci pour votre réponse. Je viens de payer avec ma carte bleue personnelle. Par contre, je voudrais annuler l’option de renouvellement annuel. Où dois-je préciser cette annulation ?
        Merci

        Marie-Cécile

        • Vous pouvez l’annuler à tout moment à partir de la page de votre compte une fois le paiement effectué.

  15. I have just bought the $79 package but when I log into the account, I can only see ‘BuddyPress multilingual” in My Downloads. In the All Available Downloads section, I can see the 4 WPML files but I cant see an option to download these.

    • Hello,
      it turns out that your order is still pending. I’ll ask our account manager to check if you were charged. You will get full access to your downloads as soon as your order is completed, which for some reason didn’t happen in your case.

  16. Hello,

    We are having some issues on a website with coupons not applying correctly depending on the language. We have the “Multilingual Agency” WPML version and would like to try if updating the plugin solves the problem.

    As we need the update only for this site, can we buy a “Multilingual CMS” update or we do have to buy a “Multilingual Agency” update? If it didn’t solve the issue, could we ask for a refund?

    • Yes, best would be to buy (you can start with Multilingual CM and upgrade to Multilingual Agency later, if needed for the difference in purchase price) and it case your issue is not solved request a refund – you will have 30 days to do so.

  17. Hi, I have a question. If I have a company, but I don’t have a European VAT number, only my country’s normal VAT number (company registered in Poland) I have to pay an additional 20 euro of tax ?

  18. Hello,

    We’re about to get the Multilingual CMS license for 79$ but we’d like to know if it’s easy to attribute the license to our client at the end of the year?

    Thank you!

    • Hello,
      Yes, you can transfer the account to your client by simply logging in and editing the derails in Settings. You will also be able to update the payment method details.

  19. I’m trying to buy a license but every time I go to the purchase process wih my credit card your system is also forcing me to create a PayPal account for which I have absolutely no need and no use.

    Seriously, how can I proceed without creating a PayPal account?

    Thanks

    HSS

  20. Every time I’m trying to do a purchase with my credit card, your system is forcing me to ceate a PayPal account which I have absolutely no need and no use at al !

    Can you help ?

    Thanks…

  21. Pozdravljena Agnes,

    Prosim vas za eno pojasnilo. Želel bi različico WPML :

    – GOSPODARSKA REŠITEV ZA VEČJEZIČNI BLOG – 29 USD + DDV CCA 35USD
    ———————————————————————————————–
    1. Ali je možno, da to WPML – različico namestim na svoj računalnik, in ga uporabljam za svoje poslovne namene.

    2. Ali tudi v tem primeru deluje sistem število 10.000 besed / mesec, ali kako?

    Prosim za jasno in konkretno pojasnilo pred nakupom, ker ne želim plačevati ničesar nad 10.000 besed. Želim samo letno licenco + 10.000 besed brez doplačila.

    Hvala – lep večer – Herman

    • 10, 000 is free for each month without further obligations (no extra charge).
      However, If you want to use machine translations, the Blog package won’t enough – you need the “CMS” version.
      You don’t install WPML on your computer. It’s a WordPress plugin. You install it on your WordPress site. If you run your site only locally on your computer, okay, in this case, it will be on your local computer.

      • Hvala za pojasnilo – ga. Agnes

        V redu, vtičnik je na WordPress-u, in vzamem drugo različico CMS. OK. Ni problema.
        Ali potem lahko neovirano uporabljam vtičnik WPML in opravljam vse druge
        preproste strojne prevode do 10.000 besed?
        Ko enkrat opravim svoje CMS strojne prevode za spletno stran, v en ali dva jezika, te verzije v originalu naložim na spletno stran. Nastane ORIGINAL VERZIJA spletne strani z dva jezika do 10.000 besed.

        Ali potem, ko obiskovalci spletnih strani, dnevno klikajo en ali drug JEZIK PREVODA ORIGINAL VERZIJE, ( ni samodejnega prevajanja) , se ponovno seštevajo plačljive besede?

        Hvala, lep dan – HERMAN

        • The translation happens only once (on your WordPress backend) and it is automatically applied to your site, there is nothing else you need to do.

          You can have as many visits as you want, all your visitors will see on the front-end what you have previously translated on your backend. The translated content is on your site and everything is yours.

          If you change the content in your original language and you want to update the translations, then it will need to be retranslated, however, we have translation memory, so only the sentences that changed and are new will need retranslating.

  22. Hi
    If I buy WPML, what will happen after one year. Will it stop working if I don’t pay for another year’s “account renewal”, or can I continue using it I don’t renew?
    Thanks

    • Hi Tom,
      If you don’t renew your account you can keep using the files as they are installed on your site but you will lose updates and support.

  23. Hi! I’d like to know, if the Multilingual Blog -version of wpml is enough for our uses. It said on the page that it doesn’t have Page-builders support, but does it still let me translate content (pages and others) that are made with Elementor?

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