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37,012 Responses to “Pre-sales Questions”
I have a few newbie questions before I purchase the licence, please:
The original content of the website I am developing is in English but when the service is launched, it will be translated to Spanish AND I will need to switch the default to Spanish.
1) I have read about changing the default language, however I am not sure about the language identifier. I understand when I have translated the site, the /es identifier will be added to the URLs of the translated pages. What will happen when I switch the default to Spanish? I assume /en will be added on the English pages, but will /es remain on the Spanish ones?
2) After I have switched the defaults, I will continue to write my content in English. What are the best practises in terms of managing the translations in this scenario? Should I translate the content into Spanish “off line” and then let WPML translate it back to English? Or is there a way to translate into Spanish while Spanish is the default language?
3) I am assuming that irrespective of the default website language, I can keep my admin backend in English – is this correct?
Please, keep in mind that is not recommended to change your default language once you have finished your site’s translation.
Let me try to answer your questions ir order:
1. No, that wouldn’t be necessary the case, once you change the language, the /es/ should disappear. However, WPML has a setting which allows you to keep it.
2. There is not a special method for this, you can start translating your site from English to Spanish. You can decide to make this content public or wait until all your site has been translated.
3. Yes, you can keep your backend in the language you desire from your user profile.
Regards
Przepraszam za nieczytelną treść poprzedniej wiadomości.
Wydaje się, że mamy aktualna subskrypcję.
Potrzebujemy pomocy, sprawdzenia, dlaczego nie możemy załadować Elementora i edytować strony z jego użyciem.
Nie mamy obecnie administratora strony, który zna się na Word Press, WPML, i innych aplikacjach wiec musimy próbować poradzić sobie sami – z Waszą pomocą.
Idealnie, w takim przypadku otwórz zgłoszenie na naszym forum wsparcia.
Ponieważ jest to tylko strona przedsprzedażowa, nie mamy odpowiednich narzędzi, które mogą Ci pomóc.
Dziękuję za zrozumienie https://wpml.org/forums/forum/english-support/
Thanks for the reply. Can you just clarify a couple of things for me please?
You say: “Please, keep in mind that is not recommended to change your default language once you have finished your site’s translation”
Can you explain please? Why is that? What complications will it create? But then, I may be using incorrect terminology, all need is that the website opens in Spanish when the user first accesses the site and the site stays on the Spanish version unless the user switches the language to English on the front end.
You say: “2. There is not a special method for this, you can start translating your site from English to Spanish. You can decide to make this content public or wait until all your site has been translated.”
I understand this, my question was about the best practise AFTER the site has been launched, i.e. when I add content (new pages or changed content on the previously translated pages).
1. We don’t recommend to modify your default language after you have translated your site as some of your translations may be broken and you may need to restablish them. In that case I would recomend you to install WPML with English as default language and change it inmediatly to Spanish. From that moment you can start translating your site from English to Spanish and avoid those issues.
2. You can always start translating your site and save your translations without publish them. Once you mark them as 100% transalted and publish, they will be available for your public. With this, you can decide exactly in which moment you will make your translations avaialble..
Hello Klemen,
Unfortunately, we don’t have demo sites. However, you can buy our WPML and test it for 30 days. Then, if you think it is not the right tool for your proyect, you can ask a refund during this period.
Regards
Do you have a license for 1 website? Please let me know because I would like to buy WPML CMS but it has 3 sites. If I need only for 1 website will the cost go down for the plugin?
I am managing a website for my client. They paid a license for the domain jaibor.com. I have duplicated the website in a test environment under the same domain (pointing to a different host – changing my hosts file to see it) and I see the “registered” WPML plugins but the Woocommerce > Woocommerce Multilingual has an error: “WPML is not set up” also, “WPML Translation Management is either not installed or not active” however for the latter, if I try to activate this plugin a message shows up saying “This plugin has been deactivated as it is now part of the WPML Multilingual CMS plugin”. Please see 2 screenshots here of the working production website and not working test website. I am planning to use the test website when everything is working well, is there a way to migrate the paid license?
There is a problem with the price entered in the product data.
Our shopping mall is based on KRW currency, and JPY/EUR/USD prices are designated by us.
The price entered at the USD price is exposed to KRW products, and payment is also possible at USD price.
( Please refer to the image of the link. ▶ id.dollsoom.com/wp-content/uploads/2021/12/price-error.jpg )
These errors happen once in a while. Is there a way to determine the cause of the error?
Our plug-in was installed by the shopping mall developer, so I’m inquiring here.
Hello Kim,
Could you please open a ticket in our support forum? We would need to check and investigate your setup and,
as this is just a pre-sales page, we don’t have the right tools to help your.
Regards
Can wpml offer any functionality so that i can translate data from code ? I want to develop a plugin which can translate English data to Spanish or French, as save data in wordpress database
So is it possible to translate data using wpml functions ?
I am currently using Translatepress to translate my woocommerce store in different languages. The big problem is that, when the original content (English) changes, the translations disappear and we need to translate them again. I would like to avoid that by keeping the old translation even if the original content changes, until our translators update the translations.
Hello Moussaab,
With WPML you have 2 possible options:
– You can use an option called “Minor updates”. In this case, the translation will ignore the changes done on the original page.
– Instead you can decide not to use that option and update the translation as well. For this, the front-end will display always the original translation until you mark your page as 100% translated. However, in the backend, WPML will keep translations that were not modified and you will need to translate the new content.
I hope it helps.
Would really appreciate your help if you could let me know, if the plugin is compatible with Oxygen builder template or not.
Essentially, I made a template on oxygen builder and wanted to be able to change the slug to another language. For example, if I use the template for blog post, instead of just demo.com/csr-updates/sample-csr-2/ as what would a normal template would create. I want the plugin language to be able to change the language back and forth from demo.com/en/csr-updates/sample-csr-2/ to demo.com/fr/csr-updates/sample-csr-2/ for example.
I’m sure the normal page would work perfectly fine but I’m not sure if the plugin supports the template as well, so if you could help clarifying this, that’d be really helpful.
Hi. I’m currently an user of Oxygen Builder + TranslatePresss.
I had to go that way since when I started with Oxygen Builder WPML failed to work as expected (if my memory doesn’t fail, WPML didn’t really support Oxygen back then).
Two years after I see you are supporting Oxygen (at least there is a blog post on that). Is there any way to try if it works well now? Do you have a time limited demo version or something like that?
Hello Leo,
We don’t have demo versions, however you can buy a subscription and use our 30 days refund policy. In that way you can use and check if the combination Oxygen/WPML fits you better.
Regards
I have checked wpml hook ref, but i do not find any specific hook to get translation of title or description, can you please suggest me how i can do it programmatically ? I want to develop my custom plugin and want to use wpml hook
Hi,
A very basic question before purchasing. Can I use WPML to translate my Swedish site in the Swedish language to english. What I wish to know is if Swedish can be used as the original language for all translations? Or does the original language allways have to be English?
Hello Pontus
Sure, you can set any pre-configure language as default language and translate from it toward English or any other language. You can also use our automatic translation for these languages.
Regards
hi
this plugin is very useful I have a doubt about renewal If the subscription is not renewed after 1 year this plugin working or not? or only support and update are stoped?
Hello Ashique,
Yes, if you don’t renew your license, you won’t longer have access to support and updates. However you still will be able to use our WPML.
Regards
hello, i have a website. I am using classima theme and post listing plugin. this theme and plugin made a plugin on your plugin and could translate. I will buy both your plugin and that plugin. but i want automatic translation feature and i will translate for two languages. How can this have a cheaper pricing or can I use my google cloud translation api key myself?
Regarding the post listing plugin – could I have the full name please? Or the link to its homepage.
WPML allows you to choose the Google Translate engine and is integrated with the Google API but you cannot use your google cloud translation API key. To use automatic translations with WPML you need translation credits. 90 000 credits for free if you buy the Multilingual CMS package. If you need more, you need to pay (please check this page for details: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/)
We use the WPML plug-in to realize the multilingual function of the website. Because our products are sold in different countries, we set the cost and price of each country to be different. When GMC advertises, it appears every 2-3 days The price fetched by GMC ads is wrong. The reason for the error is that we set the UK price and currency in the GMC ads, but the GMC ads fetched the price and currency of the Canadian page, or sometimes the Canadian price and currency were fetched German prices and currency. This problem often occurs, making our GMC advertisements intermittent. How can this problem be solved?
Hi, I’m about to purchase your plugin for my blog, it is English and Italian, but when I started it years ago I simply set the second language as a category, so I currently have no multilingual plugins.
The website will go through a makeover soon, English will be the default language and I’d need to know if with your plugin I will be able to assign the existing Italian posts to the new Italian page, or if I will need to copy/paste all the posts (I manually translate all posts).
If assigning old content to the new page is possible, I’d be most grateful if you had a tutorial or any directions to share.
Hello Sonia,
you will need to copy/paste the content for the secondary language, which is Italian in your case. We don’t have a tutorial about this case but to give you a hint, when setting up WPML please choose “Translate some” instead of “Translate everything”
Hi there,
I would like to make a website in 3 languages. Each language version of the website would be under a different domain, but I would like the management of websites in different languages to be from one management panel. I have the following questions:
1) Should I put up 3 independent WordPress instances for each of the domains? Will WPML be able to manage these 3 installations from one panel? I don’t want to use the Multisite WordPress functionality.
2) Will Multilingual CMS be suitable for the implementation of such a website 3 languages in 3 domains (built on the basis of Elementor and WooCommerce)?
3) Can I make a test version of the website for 3 test domains placed on the test hosting, then transfer the finished website to another hosting and change the 3 test domains to the target domains under the WPML license, which I bought when creating the test page?
I have a few newbie questions before I purchase the licence, please:
The original content of the website I am developing is in English but when the service is launched, it will be translated to Spanish AND I will need to switch the default to Spanish.
1) I have read about changing the default language, however I am not sure about the language identifier. I understand when I have translated the site, the /es identifier will be added to the URLs of the translated pages. What will happen when I switch the default to Spanish? I assume /en will be added on the English pages, but will /es remain on the Spanish ones?
2) After I have switched the defaults, I will continue to write my content in English. What are the best practises in terms of managing the translations in this scenario? Should I translate the content into Spanish “off line” and then let WPML translate it back to English? Or is there a way to translate into Spanish while Spanish is the default language?
3) I am assuming that irrespective of the default website language, I can keep my admin backend in English – is this correct?
Thanks
Hello there,
Please, keep in mind that is not recommended to change your default language once you have finished your site’s translation.
Let me try to answer your questions ir order:
1. No, that wouldn’t be necessary the case, once you change the language, the /es/ should disappear. However, WPML has a setting which allows you to keep it.
2. There is not a special method for this, you can start translating your site from English to Spanish. You can decide to make this content public or wait until all your site has been translated.
3. Yes, you can keep your backend in the language you desire from your user profile.
Regards
Przepraszam za nieczytelną treść poprzedniej wiadomości.
Wydaje się, że mamy aktualna subskrypcję.
Potrzebujemy pomocy, sprawdzenia, dlaczego nie możemy załadować Elementora i edytować strony z jego użyciem.
Nie mamy obecnie administratora strony, który zna się na Word Press, WPML, i innych aplikacjach wiec musimy próbować poradzić sobie sami – z Waszą pomocą.
Idealnie, w takim przypadku otwórz zgłoszenie na naszym forum wsparcia.
Ponieważ jest to tylko strona przedsprzedażowa, nie mamy odpowiednich narzędzi, które mogą Ci pomóc.
Dziękuję za zrozumienie
https://wpml.org/forums/forum/english-support/
I want a language switcher can your plugin provide that?
Hello Jefrin,
Yes, see here https://wpml.org/documentation/getting-started-guide/language-setup/#id3
Kind regards,
Thanks for the reply. Can you just clarify a couple of things for me please?
You say: “Please, keep in mind that is not recommended to change your default language once you have finished your site’s translation”
Can you explain please? Why is that? What complications will it create? But then, I may be using incorrect terminology, all need is that the website opens in Spanish when the user first accesses the site and the site stays on the Spanish version unless the user switches the language to English on the front end.
You say: “2. There is not a special method for this, you can start translating your site from English to Spanish. You can decide to make this content public or wait until all your site has been translated.”
I understand this, my question was about the best practise AFTER the site has been launched, i.e. when I add content (new pages or changed content on the previously translated pages).
Many thanks
Sure, let me try to explain me better:
1. We don’t recommend to modify your default language after you have translated your site as some of your translations may be broken and you may need to restablish them. In that case I would recomend you to install WPML with English as default language and change it inmediatly to Spanish. From that moment you can start translating your site from English to Spanish and avoid those issues.
2. You can always start translating your site and save your translations without publish them. Once you mark them as 100% transalted and publish, they will be available for your public. With this, you can decide exactly in which moment you will make your translations avaialble..
Regards
Just wondering if you offer non-profit rates?
Hello Margot,
Yes, please send us the non-profit details here https://wpml.org/home/contact-us/contact-form/
Kind regards,
Is there any demo installation to test admin functionalities?
Hello Klemen,
Unfortunately, we don’t have demo sites. However, you can buy our WPML and test it for 30 days. Then, if you think it is not the right tool for your proyect, you can ask a refund during this period.
Regards
Hello
Do you have a license for 1 website? Please let me know because I would like to buy WPML CMS but it has 3 sites. If I need only for 1 website will the cost go down for the plugin?
Thank you
Hello Hassan,
Unfortunately we only have these 3 kind of subscriptions. However, you could use those other two licenses for future projects.
Regards
Hi, I urgently need some help please
I am managing a website for my client. They paid a license for the domain jaibor.com. I have duplicated the website in a test environment under the same domain (pointing to a different host – changing my hosts file to see it) and I see the “registered” WPML plugins but the Woocommerce > Woocommerce Multilingual has an error: “WPML is not set up” also, “WPML Translation Management is either not installed or not active” however for the latter, if I try to activate this plugin a message shows up saying “This plugin has been deactivated as it is now part of the WPML Multilingual CMS plugin”. Please see 2 screenshots here of the working production website and not working test website. I am planning to use the test website when everything is working well, is there a way to migrate the paid license?
Best regards,
Jacobo
Hello Jacobo,
I replied to your mail about this. You need an active account to access the technical forum.
Kind regards,
You dont have any other payment methods?
I am trying to place and order but it takes my to PayPal page only.
Hello Hassan,
Yes you should be able to select Use alternative payment method at checkout, to pay with your debit/credit card directly.
Let me know?
Best,
There is a problem with the price entered in the product data.
Our shopping mall is based on KRW currency, and JPY/EUR/USD prices are designated by us.
The price entered at the USD price is exposed to KRW products, and payment is also possible at USD price.
( Please refer to the image of the link. ▶ id.dollsoom.com/wp-content/uploads/2021/12/price-error.jpg )
These errors happen once in a while. Is there a way to determine the cause of the error?
Our plug-in was installed by the shopping mall developer, so I’m inquiring here.
Hello Kim,
Could you please open a ticket in our support forum? We would need to check and investigate your setup and,
as this is just a pre-sales page, we don’t have the right tools to help your.
Regards
Can wpml offer any functionality so that i can translate data from code ? I want to develop a plugin which can translate English data to Spanish or French, as save data in wordpress database
So is it possible to translate data using wpml functions ?
Hello Samkit,
For that purpose you should check our API, you will found different filters which may help you to develop your project.
https://wpml.org/documentation/support/wpml-coding-api/wpml-hooks-reference/
Regards
Hi, I have a problem with my invoice – wrong company-. Who shall I contact in order to regularize it ?
Regards,
Philippe
Hello Philippe.
Please drop me a line here with the updated company details as you would like to see them in the invoice.
https://wpml.org/home/contact-us/contact-form/
Hello,
I am currently using Translatepress to translate my woocommerce store in different languages. The big problem is that, when the original content (English) changes, the translations disappear and we need to translate them again. I would like to avoid that by keeping the old translation even if the original content changes, until our translators update the translations.
Is that possible with WPML?
Thank you!
Hello Moussaab,
With WPML you have 2 possible options:
– You can use an option called “Minor updates”. In this case, the translation will ignore the changes done on the original page.
– Instead you can decide not to use that option and update the translation as well. For this, the front-end will display always the original translation until you mark your page as 100% translated. However, in the backend, WPML will keep translations that were not modified and you will need to translate the new content.
I hope it helps.
Hi WPML teams,
Would really appreciate your help if you could let me know, if the plugin is compatible with Oxygen builder template or not.
Essentially, I made a template on oxygen builder and wanted to be able to change the slug to another language. For example, if I use the template for blog post, instead of just demo.com/csr-updates/sample-csr-2/ as what would a normal template would create. I want the plugin language to be able to change the language back and forth from demo.com/en/csr-updates/sample-csr-2/ to demo.com/fr/csr-updates/sample-csr-2/ for example.
I’m sure the normal page would work perfectly fine but I’m not sure if the plugin supports the template as well, so if you could help clarifying this, that’d be really helpful.
Thanks.
Hello Nanan,
Unfortunately Oxygen builder templates are not entirely compatible with WPML, however, you can achieve what you want following this tutorial:
https://wpml.org/documentation/plugins-compatibility/oxygen-visual-builder/#translating-oxygen-reusable-elements-templates
Regards
Hi. I’m currently an user of Oxygen Builder + TranslatePresss.
I had to go that way since when I started with Oxygen Builder WPML failed to work as expected (if my memory doesn’t fail, WPML didn’t really support Oxygen back then).
Two years after I see you are supporting Oxygen (at least there is a blog post on that). Is there any way to try if it works well now? Do you have a time limited demo version or something like that?
Thanks
Hello Leo,
We don’t have demo versions, however you can buy a subscription and use our 30 days refund policy. In that way you can use and check if the combination Oxygen/WPML fits you better.
Regards
Hi
I have checked wpml hook ref, but i do not find any specific hook to get translation of title or description, can you please suggest me how i can do it programmatically ? I want to develop my custom plugin and want to use wpml hook
Thanks
Hey Samkit,
This is our pre-sales page, for these kind of questions please open a ticket in our support forum.
Regards
Hi,
A very basic question before purchasing. Can I use WPML to translate my Swedish site in the Swedish language to english. What I wish to know is if Swedish can be used as the original language for all translations? Or does the original language allways have to be English?
Hello Pontus
Sure, you can set any pre-configure language as default language and translate from it toward English or any other language. You can also use our automatic translation for these languages.
Regards
hi
this plugin is very useful I have a doubt about renewal If the subscription is not renewed after 1 year this plugin working or not? or only support and update are stoped?
Hello Ashique,
Yes, if you don’t renew your license, you won’t longer have access to support and updates. However you still will be able to use our WPML.
Regards
hello, i have a website. I am using classima theme and post listing plugin. this theme and plugin made a plugin on your plugin and could translate. I will buy both your plugin and that plugin. but i want automatic translation feature and i will translate for two languages. How can this have a cheaper pricing or can I use my google cloud translation api key myself?
Hello,
I cannot see your theme on our list of themes compatible with WPML but the theme page says it’s compatible with WPML:
https://themeforest.net/item/classima-classified-ads-wordpress-theme/24494997
Regarding the post listing plugin – could I have the full name please? Or the link to its homepage.
WPML allows you to choose the Google Translate engine and is integrated with the Google API but you cannot use your google cloud translation API key. To use automatic translations with WPML you need translation credits. 90 000 credits for free if you buy the Multilingual CMS package. If you need more, you need to pay (please check this page for details: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/)
I hope it helps.
Hi there, Im currently using Elementor as a page builder, would like to know if WPML is compatible with Elementor?
and could WPML achieve manual translation? my page default language will be English and i would like to add another 2 more language.
Kindly advise which license should i purchase.
Thanks
Hello, yes, WPML is compatible with Elementor. Yes, you can add manual translations too. An yes, you can add two more languages.
We use the WPML plug-in to realize the multilingual function of the website. Because our products are sold in different countries, we set the cost and price of each country to be different. When GMC advertises, it appears every 2-3 days The price fetched by GMC ads is wrong. The reason for the error is that we set the UK price and currency in the GMC ads, but the GMC ads fetched the price and currency of the Canadian page, or sometimes the Canadian price and currency were fetched German prices and currency. This problem often occurs, making our GMC advertisements intermittent. How can this problem be solved?
Hello, if you already use the WPML plugin, please open a ticket on our support forum to get technical help: https://wpml.org/forums/forum/english-support/
我们使用了WPML插件实现网站的多语言功能，因为我们的产品在不同的国家出售，我们设置了每个国家的成本和价格不一样，在GMC打广告的时候，每隔2-3天就出现GMC广告抓取的价格出错，出错的原因是我们在GMC广告设置的是英国的价格和货币，但是GMC广告抓取到了加拿大页面的价格和货币，或者有时候是加拿大的价格和货币抓取到了德国的价格和货币。这个问题经常出现，使得我们的GMC广告断断续续。请问这个问题怎样可以解决？
I replied to your previous question (in English).
Hi, I’m about to purchase your plugin for my blog, it is English and Italian, but when I started it years ago I simply set the second language as a category, so I currently have no multilingual plugins.
The website will go through a makeover soon, English will be the default language and I’d need to know if with your plugin I will be able to assign the existing Italian posts to the new Italian page, or if I will need to copy/paste all the posts (I manually translate all posts).
If assigning old content to the new page is possible, I’d be most grateful if you had a tutorial or any directions to share.
Thank you!
Hello Sonia,
you will need to copy/paste the content for the secondary language, which is Italian in your case. We don’t have a tutorial about this case but to give you a hint, when setting up WPML please choose “Translate some” instead of “Translate everything”
Hi there,
I would like to make a website in 3 languages. Each language version of the website would be under a different domain, but I would like the management of websites in different languages to be from one management panel. I have the following questions:
1) Should I put up 3 independent WordPress instances for each of the domains? Will WPML be able to manage these 3 installations from one panel? I don’t want to use the Multisite WordPress functionality.
2) Will Multilingual CMS be suitable for the implementation of such a website 3 languages in 3 domains (built on the basis of Elementor and WooCommerce)?
3) Can I make a test version of the website for 3 test domains placed on the test hosting, then transfer the finished website to another hosting and change the 3 test domains to the target domains under the WPML license, which I bought when creating the test page?
Hello Jacek, thank you for your interest in WPML.
1. No, one WP will suffice. Please use this feature instead: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
2. Yes, that’s the package you need for your case
3. Yes, you can.
Hi,
I want to make a website and multilingual product, please tell me which package of WPML should I choose.
Thank you.
Hello, you need the Multilingual CMS package if you use WooCommerce products.