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39,441 Responses to “Pre-sales Questions”

  1. Hello Mercedes,

    I don’t work no more with my agency, and since I’m with them on a judicial court, I cannot contact them.

    I need your assistance on this, either create an account only for me, or other option you have?

    Thanks

    Best Regards
    Helder

    • Hello,
      We provide technical support help only via the forum where we have dedicated experts who have been trained on how to investigate issues with WPML. Only the owner of the WPML account can open tickets on our support forum. If it was you who bought WPML (with your credit card/PayPaL) and you can prove it in some way, we can change the email to yours. If you cannot, there is little we can do because from our point of view the owner of the WPML subscription is someone else. If you want, you can buy WPML again, with your own name and email, and then unregister WPML on your existing site and then register it again with the key generated on your WPML account.

  2. I would like to keep the same database and woocommerce store but for different domains.
    my main domain is pokemart.be (dutch), but I also want pokemart.nl (also dutch), pokemart.fr (french), …
    is this possible?

    • You can pay by credit card too. Instead of clicking on the orange button that says: “Place order” please take a look at the bottom of the checkout page and you will see “Use a different payment processor” link.

  3. Hi Guys

    If we buy $39.00 one, and later on want to upgrade it to $99 package, do we have to pay full or can we just pay the difference and upgrade?

    We are not sure which version is right for us so want to buy the $39 1st

    • Hello,
      yes, you can upgrade later for the difference in the purchase price. The Blog version won’t allow you to translate automatically, that’s the biggest difference.

  4. Hi, I’m trying to purchase WPML. But my PayPal account is not working (though I have connected & verified a Bank account). Is there another way to make the payment?

    • Yes, please use your credit card. Instead of clicking on the orange button that says: “Place order” please take a look at the bottom of the checkout page and you will see “Use a different payment processor” link.

    • Hello,
      yes, you can use WPML for a site that already exists and is full of content and WPML is compatible with Avada too.

    • Hello,
      I cannot see your issue because I’m getting “You do not have permission to view this topic.” I wouldn’t help you much I guess. This is a section where we answer pre-sales questions and to get help with technical issues you need to have an active WPML subscription and open a ticket on our support forum: https://wpml.org/forums/forum/english-support/

  5. Can I use it just 7 days before I buy it? I am using other translation plugin but its workflow is very bothersome to me. So I want to test it little then choose to buy it or not

    • Hello,
      is there anything specific you would like to test/know? We don’t have a free version but once I know what interested you the most I might be able to create a test site for you. Please let me know what you would like to check.

  6. I want to test it overall but 4 things are very very important to me.
    1. How WPML’s auto-translation feature is correct. I am Korean and my main language is Korean of course. but Korean-English translation is usually bad…
    2. How to translate the paragraph with a link. I am using ‘translatepress’ pro now and it is too hard to translate the paragraph with link manually… I want to show you an example here, but it is too messy; if you tell me how to send a screenshot then I will send you one.
    3. I am using the plugin ‘oxygen’, a kind of theme builder. I want to test how compatible it is.
    4. I tested ‘polylang’ little but I don’t use it. Because its system is like writing just another post in another language… not translating… if I test it correctly…

    • Thank you.
      1. WPML is integrated with three translation engines:
      a) Azure from MIscrosoft
      b) Google Translate
      c) DeepL
      You can check the quality of the translation online: https://translate.google.com/ or https://www.deepl.com/translator. WPML uses their API and the results will be the similar.
      2. It’s easy. You can change the link name inside the WPML’s translation editor.
      3. We don’t have a demo site with this builder but we are compatible: https://wpml.org/documentation/plugins-compatibility/oxygen-visual-builder/
      4. Yes, the old version of WPML (from a few years ago) worked like Polilang too. But now, in WPML you can either use automatic translation or translate manually (or mix both ways).
      If you want, I can create a test site for you but it won’t have Oxygen but Gutenberg blocks instead.

  7. Hi,

    I need some admin help. Our credit card is set up under an email address that is now unrecoverable and we cannot transfer the license.

    Please reach out to me ASAP to help resolve, thanks.

  8. My Questions.

    1. Supposing I buy the Multilingual CMS with 90,000 credits. If we do not exceed these credits, do we have to pay a monthly charge?

    2. Supposing we exceeded, is the monthly translation charge only for additional words, or words our credits cover? That is if we do not add new texts to our website for two months, are we still going to be billed monthly for previous words?

    • Hi Leonard,
      1. No
      2. You will only get charged if you translate new content. You will not get charged again for the existing translations on your site.

  9. Hi

    We are interested with your software plugin for WordPress we are building an E-commerce Woocommerce shop for a client in Northern Germany who sells clothes online. They want the shop to be in multiple languages due to selling thoughout (Germany) other EU states and the following Scandinavian countries Denmark, Sweden, Norway.

    Based on the users IP address will you plugin change the language and also change the currency settings so for example in Denmark they can checkout with Danish Krones.

    I think the currencies we will need are Euros (Germany) and the 3 types of Crown currencies used in Sweden, Denmark and Norway.

    Your knowledge and feedback is greatly appreciated – we urgently need a good solution for our client who is chasing us to put the website live.

    Kind regards
    Paul

    • Hello Paul,
      thank you for your interest in WPML. WPML when used along with the WooCommerce Multilingual plugin makes your WooCommerce shop multilingual and you can handle multiple currencies as well. You can set up the currency for each language. WPML can automatically redirect visitors according to their browser language not based on their IP address. You can also insert the language switcher. You can read more about it here: https://wpml.org/documentation/related-projects/woocommerce-multilingual/

    • One more thing, you can translate your products manually, automatically, or mix both approaches. If you use automatic translations, you can edit these translations later too. Please check what languages and translation services WPML supports for automatic translations: https://ate.wpml.org/mt_langs

  10. My question,

    In the plan 2, do you translate the entire site?

    how it works?

    you have in your table Translation Management what is that?

    I have a website corporate in spanish i want to add english in all pages and blog sections and modules, can i do that with plan 1?

    • Hello,
      automatic translations are available only in plans 2 and 3 (not in the Blog package). When you use automatic translations you have the following options:
      1. Translate your entire site automatically (it will translate your existing site soon after this option is enabled and then when you add new pages, they will be translated immediately after publishing)
      2. Translate only the pages you want – you can open a page for editing and then click the Translate automatically button or you can use the “bulk” option to select multiple pages for automatic translation
      If you want to use the Blog package, you can only translate manually.
      What do you mean by modules?

    • Hello,
      this plugin hasn’t been tested by our Compatibility Team and is not included in our list of compatible plugins but it doesn’t mean it won’t work. Sometimes you can translate strings coming from other plugins using the WPML String Translation plugin. You can buy WPML keeping our refund policy in mind and test it yourself. You can also check with the authors of this plugin.

  11. Hi

    I would like to know if Advanced Translation Editor and automatic translation can be used while we are using WPBakery Page Builder as page builder/editor.
    Will it work as shown in your videos, where on the left side is a list of all the texts on these pages and on the right is the area where we can place the translation of each of these texts?
    If the page structure changes, will this have any impact on the translation? Will the page have to be translated again if its structure is changed?
    And how does it work if I add or remove shortcodes on a page?

    Compliments

    • Yes, you can use the Advanced Translation Editor of WPML (ATE) – this is how we can the editor where on the left side you see a list of all the texts on a page and on the right there is place for inserting translations. If the page structure changes you will need to translate only the texts that changed (new or updated). The editor won’t detect strings/texts coming frm your shortcodes and these need to be translated manually in the String Translation panel.

  12. Hi,
    I would like to know if WPML Supports Indian Regional Language Malayalam for auto-translate? Are all features of WPML are available for Language Malayalam?

  13. Thanks for the answer.
    When I talk about shortcoce I mean the blocks that WPBakery Page Builder allows you to add to pages to create their structure and to display content.
    If WPML doesn’t allow translating these blocks without being manually, it means that I can’t translate any page without being manually.

  14. Hi, on my Clients Page I update the Divi PlugInTheme, but since Ive update DIVI to 4.14.7 the WPML PLUG In (2.9.1) does not work anymore. So I will now try purchase the newest WPML Version 4.5.2…

    1St. : are the both versions campatible? DIVI 4.14.7 and WPML Version 4.5.2
    2nd: how can I easyly update WPML, because I can not find any API Key or Update button within the installed backend of wpml (2.9.1).
    or have I to delete the old version und than instaling the new one, because than maybe I have to renew also every site connectens, what will be much work to tell every singel german site which is the wright english site.

    Thank for you help.

    • Hello,
      here’s a list of known issues with Divi:
      https://wpml.org/theme/divi/#ki
      There are two ways to update WPML:
      1. By registering WPML (you can generate a new key, no problem) – on your WP site you go to Plugins > Add new > Commercial tab and hit update on that screen
      2. By deleting the existing plugin and updating it (or by simply replacing it as you would do with any other plugin)

      When you are deleting or replacing WPML plugins, the WPML data are not deleted from your WP database so as soon as you install the new version you will see your translations again.

  15. To whom it may concern,

    I am a Ecommerce website owner using Flatsome, I have been made aware that to translate my website your product its the best option, but after browsing, your forum and YouTube videos haven’t answer to some of my questions. I am keep to make the purchase but this question will need answer first.

    1. Can I hide some products from some languages? IE, some product can not be sold in some countries, so some they work for Germany, but not for UK or the USA, so even if the translation would be great, how can i hide the product when redirected to a FR/ES/DE/EN version of my website or alternatively how can I make that the HOME page or SHOP page are different, in different languages, using an anchor or permalink in a different language or create different menus for different languages how will that work .

    2. How much are the extra credits, as might need some?

    3. Can I translate manually, without using any credit, i do speak 3 languages myself?

    Please let me know ASAP so I can make a educated purchase as this are mayor issues that needs to be answer.

    Hope to hear from you soon

    • Hello,
      thank you for your interest in WPML.

      Can I hide some products from some languages?

      You simply don’t translate them. But in this case, you cannot use the “Translate everything” mode that translates your entire website automatically. You would need to choose “Translate some” and then select the products and pages you want to translate for translation. You can use the bulk translation feature that allows you to translate automatically only selected products, posts and pages. And of course, you can always translate each of your products/pages individually, again, either manually or by clicking the “Translate automatically” button available inside the translation editor.

      how can I make that the HOME page or SHOP page are different, in different languages

      For regular pages you would need to disable the Adavnaced Translation Editor (for each page individually) and then you can create the page layout the way you want. In this case, you would need to translate manually and provide your own translations. The shop page is an archive page and the details will depend on how and if your website can handle custom product archives. Yes, cou can create separate menus for different languages.

      2. How much are the extra credits, as might need some?

      Please check the pricing here:
      https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/

      3. Can I translate manually, without using any credit, i do speak 3 languages myself?

      Yes, you can. As I mentioned don’t turn the “Translate everything” mode but use “Translate some” instead.

  16. Hello. I want to ask you something. When i will do the purchase with the WPML Multilingual CMS when the one year will pass do i have the option for not update the package? And what causes do i have if i will not do the updates? Thank you in advance.

    • Hello Chris,
      If you don’t pay for the renewal you can keep using WPML as it is installed on your site but you will lose updates and support.

  17. Dear Sirs,

    My name is Helder and I have an online store made in WordPress and WPML, with Portuguese language as original , English and France as secondary.

    At the moment I have more than 400 products created in the both three languages.

    I have bought WPML plugin (through the Agency that made my shop) and I’m interest to buy WP ALL IMPORT or another compatible plugin, in order to import bulk products into my shop, but I have one doubt before purchasing, for the moment I have been using the default import / export bulk for the products.

    I asked this question directly to WP ALL IMPORT, but they told me that WPML should clarify this question, per example, when I import in bulk with their plugin in order to create or update the price for the original language in Portuguese, the others languages (English and French) will be updated automatically?

    I have been using the default import/export of WordPress, and when I try to update the prices in the PT language, the prices don’t update in EN or FR, I have to enter in each product and click “UPDATE”, only in this way it updates the EN and FR.

    Please let us have your support on this, in order to buy with confidence.

    Thank you very much

    Best Regards
    Helder

  18. Dear Sir,

    I have been trying to find the 40 languages that WPML translates but cannot see the list your website. Can someone please provide me with that?

    Thanks

    Regards

    Mike

  19. Hello! My renewal payment didn´t go through and when I try to pay with another credit card the amount changes from USD 59 to USD 99.
    Could you please keep the original amount for me since I didn´t even get an email informing there was a problem with my payment?
    Thanks!

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