Skip Navigation

Have a question? Need clarification? Leave a comment here and get an answer.

38,708 Responses to “Pre-sales Questions”

  1. Hi Amir, what i wanna know is, does Multilingual Blog package(29$) can traslante the menus too? i mean, translate the homepage menus for example: about us, contact us, services, etc to other language.

  2. Amir,
    thx for the quick reply, so if i get correct. If i want the simple setup as described earlier, i should upgrade, since i want the entire site – what the user would see to be either in 1 of the 2 languages..

    M

    • I’m not seeing your email in our list of purchases and from your comment, I don’t have your full name. Can you please use our contact page to send us a copy of the PayPal confirmation email? We’ll check what’s happening and get you your account.
      http://wpml.org/home/contact-us/

  3. hi Amir, i have install the wmpl plugins, but the i got the warning message said: “WPML cannot create the database tables! Make sure that your mysql user has the CREATE privilege” what is that mean?

    • WPML needs to create several new tables to store language information. You need to run the site with a DB user that has enough privileges to create database tables.

  4. there is a new funcion setup language in my wp dashboard, but when i click it, a page come out said “cannot loading plugins/menu/languages.php.” what happened????

  5. I wish to translate our not for profit website into Spanish. All of the posts on my site include links to Vimeo videos. These videos have voiceovers which will also be translated resulting in new video link urls for the Spanish version of the site. Can I manually change the content of the posts for each language translation so I can use different web links for the video?

    • We work with WooThemes developers regularly. They write their themes to be WPML-compatible and we help them with whatever is needed. We haven’t tested this specific theme, but it should be fine. All their themes run on the same framework which works with WPML.

    • WPML includes browser language detection, which can automatically send people to the homepage in their language. If you want to create a separate landing page for language selection, it’s technically possible. You can do that by either turning your homepage into that landing page or creating a different page and redirecting first-time visitors to it. Search engines don’t like that too much.

  6. I have a WordPress Multisite (mainpage only in one language, but one of the child blogs will be multilanguage so probably wisest to install WPML only for that blog and not all over the network if it’s not needed everywhere?). Would the blog version be enough for this one blog, or do I need the CMS package? I just need to translate blog posts, blog menu, pages and some sidebar/footer content (= text widgets).

    • If you need to translate widgets, you’ll need the complete Multilingual CMS package. It includes WPML’s String Translation module, which translates widgets and other texts that don’t belong to a specific post.

      You can install WPML as a network plugin, or per child blog.

  7. Hi,

    I am developing a site for my son’s multilingual elementary school. We will have pages in English that we will want to translate to Spanish. However, I don’t want just auto translation. We have skilled translators at the school who can translate.

    Will this plugin allow us to have the same pages and auto and/or manually translated text of the same pages, or do we have set up duplicate content of all the pages to get control over the translation? I’m just curious about how this all works on the backend.

    Thanks!

    Angela

  8. OK so I probably need to upgrade to CMS for this problem:

    1. Well as you earlier said, widgets can only be translated with CMS package. Does this mean I can after upgrade have separate things in the sidebar for separate languages? Because now it’s the same sidebar for all languages, doesn’t matter if I change the language in top bar and try to modify a new sidebar for that language – same widgets for all languages.

    2. I use Detube theme (http://demo.dedepress.com/detube-news/). The categories don’t work correctly – if I modify the Home page and choose from what category it should grab the posts, it displays categories in drop in the right language, but whenever I save one Home page (for english page I want it to grab 6 posts from category “Cars” and click save, then I go to Swedish page and set up the Swedish home page to grab them from “Bilar” etc – they are by the way “connected” in the category section = I made translations), the two other versions in other languages get fcked up so to say… I don’t know if you’re familiar with Detube – not even sure if it’s actually WPML compatible…?

    • 1. You should keep using the same widgets in all languages. The String Translation module will allow you to translate the titles of the widgets and also the content of text widgets. Most other widgets will display content per the current language.

      2. I’m not familiar with that theme. We have a very active theme-compatibility program, in which we work together with theme authors to check for compatibility issues and resolve them. Would you like to refer the theme author to it?
      http://wpml.org/documentation/theme-compatibility/go-global-program/

  9. Hi,

    I am creating a multilingual wordpress site that will have a main domain http://www.example.com and several directories divided per language i.e. http://www.example.com/EN or http://www.example.com/RU or http://www.example.com/PL etc.

    Each directory will have its own wordpress installation (database and theme).

    Will your plugin work for my site? If yes, which of the 2 versions should I purchase?

    Also, does your plugin support Japanese?

    Thanks,
    Nik.

    • WPML works a little differently. You should install only one WordPress instance in the root directory. WPML will create the virtual directories for you.

      All languages will come from the same WordPress installation and database, but on different URLs.

  10. In the admin, it says that my Multilingual CMS will expire. Does that mean it wills top working or just not get any updates? Please advise.

    • It means that your account will expire and you will not be able to download newer versions or get support. The plugins that you have downloaded will not stop working in any case.

  11. Hi,
    I need to translate my site from Hungarian to English, and then have a flag option for site visitors to choose from.
    I do not know how any of the translator programmes work, so I would appreciate if you could help with the following:
    – is there an automatic or a manual translation function?
    – how do I translate pages? Will there be a separate page in the second language?
    – is it possible to translate the slider captions, the navigation menus, the sidebar and foother widgets?
    – I wish to use the WP dashboard in English, but all my pages for now are in Hungarian. Is such a setting possible?

    I would appreciate as many details as possible before I buy the plugin.

    Thank you
    Eva

    • 1. WPML doesn’t translate content for you. It allows you to write content in multiple languages.
      2. Content in different languages will be stored in different pages. Translations are all linked together.
      3. Translating sliders really depends on how the slider was built. If the slider uses custom fields, it show translate smoothly. If texts are hard-coded in the slider, it would be difficult to translate.
      4. You can choose any language that you prefer for the WP administration. In fact, different users in the site can each set their own admin language.

  12. Hi there,

    I am recommending this plugin to a client however I don’t know if its compatible with their wp theme as its a custom theme with static pages and hardcoded links.

    How long does it take to test compatibility I have to estimate my time?

    Thanks in advance for your help.
    Celeste

  13. Hi,

    I am setting up Classipress 3.2.1 and would like to setup multilingual site.

    Does WPML compatible with Classipress? Can translate Classipress Categories (Taxonomies)? We are creating one site with multilingual. Please suggest.

    Thanks,
    Alex

    • We have started working with AppThemes team about 2 weeks ago, reviewing compatibility. So far, we see problems that prevent ClassiPress from running multilingual sites.

      These issues appear big, but handling them is pretty simple. We reported the issues to AppThemes team and we will work with them to resolve them all.

      If you remind them that you are also waiting for this to work, it might expedite things on their side.

  14. Hi,

    1) Can WPML translate custom content type slugs, AND the associated archive page slug too ?
    2) Can it translate media meta-info (typically same image, but different alt and title) ?
    3) Is there a specific way to make a theme when using it, or just using the string translation fucntion when needed is enough ?
    4) License : how do you handle licensing to developers, using the product to make a website for a third party and then eventually wanting to re-use it for another third party’s product ?

    Thanks

    • 1) WPML translates CPT slugs. When you view archives in different languages, you will see the content in those languages only.

      2) You can use WPML’s Media Translation addon. This will duplicate the media entries in the DB to different languages. Then, you can edit the description texts per language.

      3) I’m not sure that I understand your question. If you are looking for tips on how to create your own theme, you should start here:
      http://wpml.org/documentation/support/creating-multilingual-wordpress-themes/

      4) WPML is intended for developers. You need to buy it just once and you can use on as many client sites as you need. We want to make a living, but we’re not greedy 🙂

      • 1) I mean : with WPML, can i have /rooms/room-name in english vs /chambres/nom-de-la-chambre in french (seems to be a yes), AND /rooms/ in english vs /chambres/ in french for the archive page listing this CPT items (some plugins do the one, but not the other) ?

        2) What is your addon princing policy (can’t find it on the purchase page) ?

        3) 4) ok

  15. I’m definitely going to use WPML for my project, I just have one thing to clarify first:

    My clients don’t want to use any automated translation at all, they simply want each page (not really using any other post type) to have an English version, a French version, and an Italian version. The content for each page has already been written out in each language, they just want the correct page to display depending on the user’s browser language.

    I’m assuming this is totally doable with WPML, I’m just wondering whether or not I need multilingual cms to accomplish this, or if multilingual blog is enough. Also, if I did go with multilingual blog, can I upgrade without buying a new license?

    Thanks a lot!

    • WPML doesn’t do automated translation. It’s a tool that lets you translate yourself (or your clients or their translators). You can see here for different ways you and your clients can translate using WPML:
      http://wpml.org/documentation/translating-your-contents/

      For complete translation management you should probably get the full CMS version. If you buy the minimal Blog version, you can upgrade at any time later and pay only the difference.

  16. Hi,

    Does plugin support’s RTL format?
    If yes, that means all menus and content can move from LTR to RTL and from RTL to LTR?

    Thanks

    • WPML works fine with RTL languages. Please note that much of the work needs to be done in the theme. Many themes come with RTL CSS, but not all. If your theme is designed to display in LTR / RTL, you are all set. If not, the theme author should include this support.

      WPML includes complete RTL support for the WordPress admin and also sets the correct locale and direction for the theme. From there, the theme needs to display RTL correctly.

    • Is there an option to have RTL format on admin panel of user?
      Meaning after login user will be able to see the menu’s of admin in RTL and content will be translated?

      • WPML includes full support for RTL languages in the WP admin. If you use Arabic, Hebrew or Farsi, the WP admin will show in the correct RTL direction. This support is included in all WPML’s admin screens.

  17. Hi,
    If I start with the WPML blog version but later find I need to upgrade to the WPML Cms version is this possible, a smooth experience and how much is it?

    Does WPML blog version allow translation of pages, posts and portfolio pages? Or only posts?

    Does WPML blog version allow navigaton menu labels to be translated?

    Does WPML work ok with WordPress SEO, WP SuperCache and Redirection plugins?

    Does WPML pass w3c validation (for html5)?

    Is there any major decrease in page speed using it?

    Can Blog version work with this folder structure: http://www.mydomain.com/fr/my-french-page/?

    Thanks.

    • You can upgrade to the full CMS version at any time. You will be charged the difference in price between the CMS and Blog versions.

      The Blog version translates all WP content and menus. What it doesn’t include is String Translation, which allows you to translate texts that don’t belong to any post. This includes the tagline, widget titles and other non-post texts.

      WPML works fine with WP SEO and other SEO plugins. It also runs fine with WP SuperCache, W3TC and other catching plugins. Redirection often causes problems because WPML also needs to modify rewrite rules (to add language information). Redirection plugins and plugins that alter the permalinks don’t work well with WPML.

      WPML hardly outputs any of its own HTML to the screen. It adds language information to content, but the bulk of the output will come from your posts and pages. The little HTML that WPML outputs for language switchers is uses compliant strict HTML. It will allow any page to validate without problems.

      WPML will add some queries to your site. Every plugin does that. Most sites run fine without doing any speed optimization. This page explains about what you can do to optimize your multilingual site for speed:
      http://wpml.org/faq/how-to-optimize-mysql-queries/

      Both WPML versions will allow you to use virtual directories for languages. This is a core feature.

      I hope this helps.

      • Thanks for your response. That sounds good.

        I would like to buy the cms version using PayPal but using the funds already held inside my paypal account (not credit card). This means I just need an email of yours to choose “send money” from within paypal and then it sends it to you. Please advise an email so I can pay that way. Thanks.

  18. Dear WPML,

    I develop websites in WordPress and WooCommerce and have become interested in using WPML for making multilingual webshops. However, I would prefer not to buy the plugin, unless it suits my needs and I have tried it out first.

    Would it be possible to get a trial version of the plugin, so I can test it out and see if it suits my needs?

    Kind Regards
    Yan K. Nielsen

    • WPML and WooCommerce generally work fine. There are several small things with product variations that we are looking into. These started after a recent WooCommerce upgrade and we’re working to adapt to them. Otherwise, it looks good and is running on quite a few production sites.

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>