[Resolved] automatic translation

Hi there,

Waqas is off today, so I am taking care of this ticket, hope that is OK. 🙂

Let's take one example, I have checked your Super Motorenöl ÖKO Gas-LPG product and could see the product title not translated.

1) Can you please share more info on how did you created this product in the default language? Since I do not see WooCommerce plugin.

2) Go to EN product frontpage, and in the top bar click edit translation. Check if the product title is showing there?

Let us know how it goes.

Regards,
Drazen

Thank you for the details.

First of all, I'll advise to fix “WP Memory Limit” to at least 128MB while 256MB is recommended. See https://wpml.org/home/minimum-requirements/ for detailed information. You can set this in your wp-config.php file by adding following code:

define( 'WP_MEMORY_LIMIT', '128M' );
define( 'WP_MAX_MEMORY_LIMIT', '256M' );

Remember to add these lines before the line where it says:
/* That's all, stop editing! Happy publishing. */

Then please check the following guides about translating custom post types and custom fields:

- https://wpml.org/documentation/getting-started-guide/translating-custom-posts/
- https://wpml.org/documentation/getting-started-guide/translating-custom-fields/

Since you are using a custom post type for products, please make sure their translation options are set properly.

Besides the above mentioned, I see that you are using 2 page builders (Elementor & WPBakery Page Builder). I am not sure which is being used for these pages. However, I'll recommend checking the following guides on both builders and follow along:

- https://wpml.org/documentation/plugins-compatibility/elementor/
- https://wpml.org/documentation/plugins-compatibility/how-to-build-multilingual-sites-with-wpbakery-page-builder-and-wpml/

Lastly, check these guides about bringing, finding and translating strings from WPML String Translation:

- https://wpml.org/documentation/getting-started-guide/string-translation/
- https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/

I hope these 'll help fixing most of the translation problems. Please let me know and I'll try my best to further help you on the matter.

Thank you for the updates.

May I ask for admin access to your website to check the issue in detail? You can create a separate admin user for this purpose, which can be deleted afterwards.

Also provide detailed steps to reproduce the issue and links to pages in admin and on frontend.

Remember to take full backup of your website and database before proceeding. However, a staging/test site is highly recommended, because I may need to try some changes/fixes on the site (including plugins & themes deactivation), which may cause conflicts with the live site otherwise.

Please confirm it in your next reply or let me know if you do not agree with the mentioned.

I've set your next reply as private to share this information safely.

IMPORTANT: If you don't see the section for providing access information, do not write in the message box or the information may appear as public.

See https://wpml.org/purchase/support-policy/privacy-and-security-when-providing-debug-information-for-support/ for details on privacy and security.

Thank you for your patience and cooperation.

I've checked in detail and found several issues, which usually we handle separately. But I've tried to fix these for English as an example. Please consider followings:

1) Banner slide missing on English and Russian
Because the way WP Bakery's Slider widget handles the image, you need to find the image ID in ATE and translate accordingly. You can use the same image ID or a different one as needed.

2) Headings like "Wissenswertes", "was ist Viskosität?" and etc were not translated
The heading widget needed to be registered in WPML -> Settings -> Custom XML Configuration:

<wpml-config>
  <shortcodes>
    <shortcode>
        <tag>rt_heading</tag>
        <attributes>
            <attribute>punchline</attribute>
        </attributes>
    </shortcode>
  </shortcodes>
</wpml-config>

So then its content can be found in ATE. See https://wpml.org/documentation/support/language-configuration-files/#page-builder-content for details.

3) Some strings like "Winter-Produkte" and etc, coming from "Content Box with Image" widget were not being translated
These were already present in ATE, but since the way this widget is handling some titles, you needed to search in the ATE and translate accordingly. See https://wpml.org/faq/how-to-translate-urls-shortcodes-and-html-attributes-using-the-advanced-translation-editor/ for more details.

4) Some of the other strings won't translate
I couldn't find any other thing like this. Except, that some widget like #2 may need to be register. You can simply do the following for that:
- Edit the page containing that widget, in default language.
- Switch to "Classic Mode".
- Find the Shortcode for that particular widget.
- Register it in WPML as mentioned in #2.
- Then switch back to "Backend Editor" mode.
- Make a little change like a dot or a letter in the content of that widget.
- Save.
- Update translation.

Other than these, I see menus, products, categories, header, footer and etc all translated correctly.

Some widget, like "Old Accordion" have been obsolete, its better to update the page builder, theme and other plugins and use the latest ones, to get better features/fixes support.

I'll recommend that if go through the above mentioned you'll fix all of these problems. I've set examples for English, while for Russian you can give it hands on for understanding on your staging site, before applying to the production.

If you need further help, then I'll advise to pick one problem for this ticket, while open separate tickets for each problem. Although these may look all related to the strings or translation, but as you noticed (above), each needs to be handled accordingly.

Please let me know.

P.S.: I've attached several screenshots referencing to all of the above mentioned.