I am trying to: Update the translations with the use of the classic translation editor
I expected to see: the translation editor fields
Instead, I got: A blank editor when I'm trying to update an exciting translation or a critical error (which looks to be from the plugin sitepress-multilingual-cms) when trying to add a new translation.
In order to debug it I have:
-updated all plugins
-deactivated all the plugins except for wpml
-reverted to a previous version of wpml
- reverted to a previous version of wordpress
- reverted all plugins to a previous version
- increased website memory limit
However, the issue still persists after all the above actions.
The blank page means (or “500 error”) that there is an error in the PHP code that your site runs. When errors are not caught, the server stops everything and returns a page that says “500 error” or an empty page. Different servers are configured to display these errors slightly differently, but they all mean the same – there is an unhandled PHP error in the site’s code.
First, you need to see what the errors are. Guessing what might be the problem and trying different solutions may lead to even more trouble. The first step is to enable debug. You can do this by adding a few lines to the site’s wp-config.php file. With error log enabled, you will see what the actual problem is.
To enable it, open your wp-config.php file and look for define(‘WP_DEBUG’, false);. Change it to:
define('WP_DEBUG', true);
In order to enable the error logging to a file on the server you need to add yet one more similar line:
define( 'WP_DEBUG_LOG', true );
In this case, the errors will be saved to a debug.log log file inside the /wp-content/directory.
Hi Andrey,
I have the error log but before I posted it here I would like to ask you if it's possible to make this ticket private in order to send this information.
I have tried to downgrade to PHP 8.0 and PHP 7.4, but the issue remains the same.
The Adnavced translation editor is not something that we would like to use at the moment. However, in order to test it I have enabled it but the issue is something similar. The translation editor tries to be loaded but it's never loaded.
The site is under a multisite environment but no other sites are added to it.
Would it be an option to create a test account for you so you can investigate it further?
Thanks.
Thank you for sharing this information. I need to request temporary access (wp-admin and FTP) to your site – preferably to a test site where the problem has been replicated if possible – in order to be of better help. You will find the needed fields for this below the comment area when you log in to leave your next reply. The information you will enter is private which means only you and I can see and have access to it.
Thank you for sharing the information. I couldn't access the SFTP. Could you please check this? I need to check the logs. I am setting the next reply as private.
You should have access to activate and deactivate plugins.
I have downloaded the Advanced Custom Fields Multilingual as suggested, but that didn't help.
Thank you for the update. I cannot see any apparent reason for this to happen. I want to ask you about the possibility of replicating your site locally. For this, I'll need to temporarily install a "Duplicator" plugin on your site. This will allow me to create a copy of your site and your content. If you prefer to do it independently, you can provide me with the snapshot and send me the installer file and the zipped package you downloaded.
