Subsite indicates "WPML plugin cannot connect to wpml {dot} org"

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Tagged: Account Issues

This topic contains 4 replies, has 2 voices.

Last updated by Alejandro 1 year, 5 months ago.

Assisted by: Alejandro.

Author	Posts
November 8, 2022 at 9:43 pm #12414137
jonathanS-28	A persistent error is showing up on a subsite (2 sites total) with instructions to "See the communication error details" and report them. However I don't see any indication of an error on /wp-admin/admin.php?page=otgs-installer-support - only green checks.
November 8, 2022 at 9:47 pm #12414339
jonathanS-28	I do see the site key is reporting as not a match. I created a new site key when I changed the domain of the main site and added that successfully to the Commercial tab. The main site is showing no issues or problem related to this, only the subsite is showing this problem.
November 11, 2022 at 1:10 pm #12439483
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Each subsite is treated as an individual one, so you can try to go to WPML > Support > Installer log directly from the subsite and see if you find any mismatch of the keys there and if you do, then you can try these 2 guides: - https://wpml.org/faq/install-wpml/#unregister and then - https://wpml.org/faq/install-wpml/#register Basically what you did on the main site of the network. Try it out and let me know what you get so i can understand how to continue.
November 14, 2022 at 3:26 pm #12455843
jonathanS-28	This issue seems to have cleared up on its own. Thanks for your assistance. I'll return to this thread and take the steps you indicate if it returns.
November 14, 2022 at 4:40 pm #12456593
Alejandro Supporter Languages: English (English ) Spanish (Español ) Italian (Italiano ) Timezone: Europe/Rome (GMT+02:00)	Alright! This ticket will remain open for another 7 days so you can return in case something happens. Regards.

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.