Problem: You are trying to activate the WPML Multilingual CMS plugin on your WordPress site, but encounter an issue where the Plugins page and Back Office load endlessly. This occurs with both versions 4.7.3 and 4.7.2 of the plugin. Solution: The issue might be due to an outdated theme or a conflict with it. We recommend the following steps: 1. Update your theme and any related plugins. 2. If the problem persists, temporarily switch to a default WordPress theme. 3. Try activating the WPML plugin again. 4. If successful, switch back to your original theme. Please ensure to back up your database before making these changes. If these steps do not resolve the issue, it might be helpful to allow us to create a copy of your site for further testing.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are using Elementor with WPML on your site and have encountered an issue where updating a custom field in one language affects the other language in an Elementor Loop Carousel. Specifically, when you update the custom field setting in the English version, it also changes the setting for the Polish version, due to shared widget configuration across languages. Solution: To resolve this issue, we recommend using a manual translation approach to prevent synchronization of the custom fields across different languages. You can find detailed instructions on how to implement this by visiting the following documentation: Using Different Translation Editors for Different Pages.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you continue to experience issues.
Problem: You want to add HTML 'alt' attributes to flag images in the language switcher on your WPML-powered website, but the current setup only allows modifications directly in core files, which are overwritten during updates. Solution: Currently, there is no permanent solution to add 'alt' attributes to flag images without modifying core files. We acknowledge this limitation and have detailed the issue here: Missing alt tag for flag image in a language switcher.
If this solution does not apply to your case, or if it becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to activate WPML on your site, but updating the site past PHP version 7.4 breaks the theme. Additionally, activating WPML causes a critical error and crashes the site when accessing the translation dashboard. Solution: We have examined the issue and found that the WPML String Translation plugin causes the dashboard to become unavailable due to a critical error, although no errors are shown in the debug.log. We recommend increasing both the PHP memory limit and the WordPress memory limit to 512 MB to potentially resolve this issue. You can find instructions on how to increase the WordPress memory limit here.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket here.
Problem: You are trying to select the WPML AI translation engine in the option panel, but it is not appearing. Instead, only DEEPL, GOOGLE, and MICROSOFT options are visible. Solution: If you're experiencing this issue, we recommend creating a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are trying to translate products on your site using WPML and find the new product translation method, which requires assigning translators, unsuitable for your needs. You prefer a method where every admin can translate content directly without needing to be assigned as a translator. Solution: If you're experiencing this issue, we recommend the following steps: 1. Ensure that the classic translation method is selected in WPML. This can be done by navigating to WPML -> Translation Management and checking the settings. 2. If you want administrators on your site to translate products directly, they should go to WPML -> Translation Management, select the products, and assign them to themselves. 3. Alternatively, you can translate products by editing a product in the original language and then clicking on the translation icon that appears in the right column under the Languages block.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is working on a site where WPML was set up to use automatic translation, but they prefer to use manual translation and wish to disable the automatic translation feature. Solution: If you're experiencing this issue, the steps to disable automatic translation depend on your WPML version: For WPML 4.7 or greater: Go to WPML > Translation Management and disable the option at the very top. For WPML 4.6 or older: Go to WPML > Settings > Translation Mode and select "Translate what you choose".
Please note that disabling these options does not prevent you from sending content for automatic translation if you have credits or are using Pay as You Go. Also, if you have credits available and open the translation editor, some segments might still be translated automatically. In such cases, we recommend removing all credits from the website.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are working on a site and want to exclude certain paragraphs or headings on specific pages from automatic translation using WPML. You have encountered issues where you cannot clear a translation field and save it empty in the ATE, and editing through the WP editor causes the translation to disappear. Solution: Excluding specific paragraphs or headings from automatic translation within the same page using WPML's automatic translation system is not directly possible. To achieve different content on specific translated pages, you can switch from using ATE to the WP editor for those specific pages. This allows you to fully customize the translated versions, including removing content altogether. For detailed steps on how to switch editors and customize translations, please visit Using Different Translation Editors for Different Pages.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problem: The client reported several issues with their multilingual website: 1) The 'Skin Handle' dropdown on the Chinese Traditional page was still displaying in Chinese. 2) When sharing the English interface URL on WhatsApp, it displayed a Chinese snippet. 3) On the checkout page, the product descriptions and payment options (Direct Bank Transfer/FPS) were still in English on the Chinese interface. Solution: We updated the 'WooCommerce Multilingual & Multicurrency' plugin to address these issues. We recommend you check if the updates have resolved the problems on your site. If you're experiencing similar issues, we suggest updating your 'WooCommerce Multilingual & Multicurrency' plugin and verifying that all settings are correctly configured for each language.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client reported issues with untranslated content on their multilingual website. Specifically, the 'Skin Handle' dropdown was still in Chinese on the Chinese Traditional page, English interface URL snippets appeared in Chinese on WhatsApp, and certain elements on the Checkout page (product names and payment options) were not translated. Solution: We recommended the client to use the WPML String Translation to search for and translate the strings that were not appearing in the correct language. For detailed guidance, we suggested visiting the WPML String Translation documentation.
If this solution does not resolve the issue or seems outdated, we advise opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are building a site using WPML to translate from English to Japanese and are using the Advanced Custom Fields Plugin. You are facing issues where the title of the custom field is not translatable, menu translations are not reflected, and you want to exclude URLs from translation. Solution: 1. To make the title of the custom field translatable, it is not directly possible to exclude titles from translation, but you can set them to be translatable and then manually copy and paste them in the translation editor. 2. If the menu translation is not reflected, ensure you have performed a Menu Sync correctly. If issues persist, check if the 'Speakers CPT' is set to be translatable by following the steps outlined here: Translating Custom Posts. 3. To exclude URLs from translation, currently, there is no direct feature in WPML to exclude URLs. You might need to customize this behavior through additional coding or consult further with our support.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client needs to duplicate approximately 15,000 products to all languages on their WooCommerce site but finds the translation management page limiting as it only allows duplicating 100 products at a time. Solution: We recommend using the WPML hooks
1
wpml_make_post_duplicates
and
1
wpml_admin_make_post_duplicates
for bulk duplication of products. These hooks can help automate the process. However, implementing custom code using these hooks is outside our support scope. We advise testing the hooks on a staging or sandbox site first to ensure they meet your needs. For more details on these hooks, please visit the WPML Hooks Reference page at WPML Hooks Reference.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with a custom language switcher in the header menu of their site. The switcher is required to open on click as per the client's requirements, but it does not close smoothly and lags.
Solution: We suggested modifying the CSS to improve the functionality of the language switcher. Here are the steps and code provided:
If these changes do not resolve the issue, we recommend removing any previous conflicting CSS and ensuring no custom scripts are interfering. Additionally, we suggested that the client might consider consulting with a professional from WPML contractors for further customization, as this falls outside our standard support scope.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. Should issues persist, we highly recommend opening a new support ticket here.
Problem: The client is unable to change the 'Translate' setting for an ACF custom field, which appears locked. The interface suggests changing settings in the ACF Field Group, but no relevant settings are found. Solution: We recommend switching the interface to 'Expert mode' in the WPML settings. This action should allow the modification of the translation settings for each custom field individually. Once in 'Expert mode', navigate to the WPML custom field settings and adjust the translation preference for the necessary fields.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your specific case, please visit our known issues page and check for any related issues. Ensure you have the latest versions of all themes and plugins installed. If problems persist, we highly recommend opening a new support ticket for personalized assistance. You can do so here: WPML support forum.
Problem: In the WordPress WPML management screen under Tools, there is an issue with connecting to automatic translation services. The message "Please check your internet connection and try again in a few minutes" continues to appear.
Solution: The issue may be related to an unusual folder named "WOVN.php" within your installation. This folder appears to be associated with a localization service. Removing the reference to this folder from wp-config.php has been confirmed to resolve the issue. Please delete the following code from wp-config.php:
This solution may be outdated or may not apply to your specific case. If so, please check the related known issues, ensure you have installed the latest versions of themes and plugins, and consider seeking further assistance by opening a new support ticket at the WPML support forum if the issue persists.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
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