Problem: The client is experiencing an issue where the German language appears on the Elementor UI and WordPress toolbar, despite user preferences and site language settings. Solution: If you're experiencing this issue, we recommend you first navigate to Users > Profile in your WordPress dashboard and ensure that the Admin language is set to English. Additionally, make sure that the 'Set admin language as editing language' option is deactivated.
If these steps do not resolve the issue, it's possible that the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You need help transferring all your translations from AIT to WPML. Solution: You can follow the progress here: WPML Import/Export support ticket.
If this solution becomes irrelevant, either because it's outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please contact us through the WPML support forum.
Problem: You need help transferring all your translations from AIT to WPML. Solution: You can follow the progress here: WPML Import/Export support ticket.
If this solution becomes irrelevant, either because it's outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please contact us through the WPML support forum.
Problem: You need help transferring all your translations from AIT to WPML. Solution: You can follow the progress here: WPML Import/Export support ticket.
If this solution becomes irrelevant, either because it's outdated or not applicable to your case, we recommend opening a new support ticket. We also highly suggest checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please contact us through the WPML support forum.
Problem: The client was unable to locate the translation options for specific Divi design pages, specifically the newsletter and thank you pages on their website. Solution: We identified the correct templates for the client's pages. For the newsletter page, the template can be accessed here: Newsletter Page Template. Similarly, for the thank you page, the template is available at: Thank You Page Template. To find these templates, we manually checked the list of templates under: Template List.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current situation, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with WPML Export and Import where the languages transfer successfully but do not automatically connect to the pages during the export/import process using WP All Export/Import. Solution: If you're experiencing this issue, we recommend the following steps to ensure that languages connect to the pages automatically: 1. Verify Required Plugins: Ensure that you have WP All Export (or WP All Export Pro), WPML core plugin, WPML String Translation, and WPML Export and Import installed and activated on both your export and import sites. 2. Export Your Content: Use WP All Export to export your multilingual content. Ensure WPML Export and Import is active during this process to automatically add the necessary language information to the export file. 3. Import Your Content: Use WP All Import on your new site to import your content. During Step 3 of the WP All Import wizard, ensure that the language information (meta data like
_wpml_import_translation_group
,
_wpml_import_language_code
, and
_wpml_import_source_language_code
) is correctly mapped in the Custom Fields section.
This solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client purchased a WPML subscription but was unable to implement it on their WordPress admin page. They also could not find the OTGS Installer plugin in WordPress. Solution: We advised the client to ensure that WPML is registered with a valid license key. Here are the steps we recommended: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key by clicking the trash icon. 3. Log in to your WordPress site, go to Dashboard >> Plugins >> Add new >> Commercial tab and click the Unregister WPML from this site link. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. After these steps, you should be able to download the OTGS installer plugin from: https://wpml.org/download/otgs-installer/ Note: The OTGS installer plugin is only necessary for installing the WPML Multilingual CMS and other WPML add-ons. If WPML Multilingual CMS is already installed and activated, you do not need the OTGS installer plugin.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with the installation process at step 4, specifically related to AI Translation, possibly due to the performance of the OVH shared server. Solution: If you're encountering this problem, we recommend you try the following steps: 1. Deactivate all WPML plugins. 2. Delete all WPML plugin folders from
/wp-content/plugins/
. 3. Download a fresh copy of WPML from https://wpml.org/account/downloads/ (Version 4.8.5 is now available). 4. Upload the new plugin files and activate them. 5. Attempt to complete the setup wizard again. If the issue persists, we may need to request temporary access (wp-admin and FTP) to your site—preferably to a staging site where the issue can be replicated.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue with duplicating a product to another language using WPML and the Woodmart theme with WooCommerce Multilingual. Specifically, the _thumbnail_id field (featured image) is not being recognized by WPML, and the gallery and featured image do not sync to Arabic after updating both products. The 'Language' section lacks checkboxes for 'Duplicate featured image' or 'Duplicate attachments.' Solution: We recommend reaching out to the Woodmart theme support to inquire how these images are saved. Once you have this information, you can go to WPML->Settings->Custom Fields Translations and set that fields to copy to synchronize properly. If this solution does not resolve your issue or seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we highly recommend opening a new support ticket with us at WPML support forum.
Problem: You are developing a WooCommerce store and have created a staging website to upload a large number of products. You have successfully uploaded products for both the 'Global' and Swedish pages and can see the products and their translations. However, when you go to the Swedish store and select a product category, the page loads with 'Nothing found'. This issue does not occur on the Global page. The post card archives are not working on the Swedish page. Solution: 1) We recommend that you follow this guide when importing your content. 2) To prepare the files correctly before importing the products, please check this guide.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with links on the German homepage of your site redirecting incorrectly to the English version of the shop page. Solution: First, ensure that you are using the latest version of the WPML core plugin and all its add-ons. We recommend updating to version 4.8.5 to benefit from recent bug fixes and performance improvements. You can check the latest released versions under My Account → Downloads on our website. For instructions on updating WPML, visit http://wpml.org/faq/install-wpml/. After updating, if you are using a custom language switcher, try adding it to your footer via WPML → Languages to see if it resolves the issue. If the problem persists, please provide your debug information to help us investigate further. You can find instructions on how to do this at http://wpml.org/faq/provide-debug-information-faster-support/. Remember to back up your website and database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where WPML is adding 'amp;' to the '&' symbol in a link within a Gravity Form confirmation, causing the link to break. Solution: This is a known issue with WPML. While our developers are working on a permanent fix, we recommend using the workaround provided in our errata. You can find the detailed steps here: WPML Translated Links with Query Parameters.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to translate the 404 page and another custom page created using the Divi builder, as these pages are not directly accessible or listed as typical WordPress pages. Solution: If you're experiencing issues with translating a 404 page or any other custom page created with the Divi builder, we recommend the following steps: 1. Access the specific page settings in the Divi builder. For the 404 page, you can directly edit it by visiting: https://majacronert.com/wp-admin/post.php?post=7278&action=edit&lang=en 2. To check how the 404 page appears currently, you can visit: https://majacronert.com/4sadf If this solution does not apply to your case, or if it seems outdated, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client is experiencing an issue where the 'Translation Tools' tab in WordPress does not display properly, showing signs of CSS not loading and a malformed URL causing a 404 error when trying to load a CSS file. Solution: We recommend the following steps to resolve the issue: 1. Perform a full backup of your WordPress site. 2. Disable all plugins except those related to WPML from your WordPress Dashboard > Plugins, and check if the issue resolves. If the issue disappears, reactivate each plugin one at a time to identify the conflicting plugin. 3. Temporarily switch to a default WordPress theme, such as 'TwentySeventeen', via your WordPress Dashboard > Appearance > Themes, to see if the issue persists. If these steps do not resolve the issue, it may be necessary for us to take a closer look at your site. In this case, we would require temporary access (WP-Admin and FTP) to a test site where the problem has been replicated. Please ensure to back up your site using tools like UpdraftPlus.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: If you're trying to translate pages and posts from English to Spanish using WPML and only see the title but not the content in the translation editor, this might be due to a database issue. Solution: We recommend checking your database for potential issues. Specifically, ensure that the
wp_icl_strings
table includes a column named
wrap_tag
. If this column is missing, you should add it manually. Here are the details you might need for this operation. Additionally, check for the presence of
string_package_id=23
in the same table and consider deleting this ID if it exists. Please ensure you back up your database before making any changes. After making these adjustments, retest the translation editor to see if the content appears.
This solution might be outdated or not applicable to your specific situation. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
