Available Solutions

Problem:
You are attempting to add four new languages (Dari, Pashto/Pashto, Tigrinya, Farsi) to your site using the WPML plugin, but encounter an error that deletes input data for these languages.
Solution:
We recommend deactivating every language in your WPML setup and then trying to add the new languages again. If the issue still occurs, share a screenshot of what you are entering. This will help us better understand and address the issue.

Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum.

Problem:
On translated product category archive pages, Yoast outputs the wrong language SEO title and meta description. Although the backend shows correct localized Yoast SEO fields for each category, the frontend displays incorrect language data.
Solution:
1. If you're experiencing this issue, it's important to note that from WPML SEO 2.2.0 onwards, term meta such as SEO titles and meta descriptions for categories can be translated via WPML → Translation Dashboard as String Packages. This integration allows for automatic translation along with the rest of the site.
2. However, if you have manually added translations in the category editing screen, these may not appear on the frontend with versions starting from WPML SEO 2.2.5. WPML now requires these fields to be translated via the Translation Dashboard.
Available options:
- Roll back to WPML SEO 2.2.4 to continue using manual translations.
- Use the WPML Translation Dashboard (String Packages) for translations, which is the recommended method moving forward.

Please note that this solution might be outdated or not applicable to your specific case. If these steps do not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client reported a significant visual discrepancy between the original English blog page and its Hungarian translation in Bricks Builder. Specifically, the header is not appearing as expected.
Solution:
If the menu items are too long, causing layout discrepancies, we suggested manually translating the menu to adjust the length of the items. For more detailed guidance, we provided a link to our documentation on translating menus: https://wpml.org/documentation/getting-started-guide/translating-menus/

If the solution provided does not resolve the issue or seems outdated, or if it does not apply to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/.

Problem:
If you're experiencing issues with activating WPML on a subsite in a WordPress multisite installation with subdirectory configuration on top of Nginx, and encountering an error stating that the WordPress REST API must be enabled, this might be due to Nginx rewrite rules not properly handling the language-prefixed REST URL.
Solution:
We recommend adjusting your Nginx rewrite rules to correctly rewrite URLs for WPML's REST API checks. Here's an example of how you can modify your rewrite rules:

rewrite /wp-admin$ $scheme://$host$uri/ permanent;
# one or two prefixes before wp-* (e.g. /masse/wp-json or /masse/en/wp-json)
rewrite ^(/[^/]+)?(/[^/]+)?(/wp-.*)$ $3 last;
rewrite ^(/[^/]+)?(/[^/]+)?(/.*\.php)$ $3 last;

After updating the rules, remember to reload the server, clear all caches, and resave permalinks in WordPress.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.