Problem: If you're experiencing issues with the English version of your page not displaying, specifically on the rooms page, and encountering a 404 error similar to the one discussed in the WPML forums, we have a solution that might help. Solution: We recommend the following steps: 1. Navigate to WPML → String Translation. 2. Remove the translation for the Accommodation slug from String Translation. 3. Go to WPML → Settings. 4. Retranslate the Accommodation slug.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed. You can do so at WPML support forum.
Problem: You are setting up WPML for the first time and have enabled translation for custom post types created with the ACPT plugin. However, when these are enabled, the Translation Management page crashes Solution: First, ensure that the custom post types are compatible with WPML. Although not officially tested by our team, the ACPT plugin, has developed an integration with WPML. You can find more details here: https://docs.acpt.io/integrations/wpml
But you need to make sure that the 'hierarchical' parameter for your custom post types is explicitly set to either true or false during registration. If this parameter is omitted, it may default to null, causing the error.
If these steps do not resolve your issues or the solution seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If problems persist, we recommend opening a new support ticket at our support forum.
Problem: If you're using WPML with WooCommerce and have enabled automatic translation, you might encounter an issue where duplicating a published WooCommerce product causes it to start translating immediately, even though you want the duplicated product to remain as 'drafts' and not be translated until it is published. Solution: Currently, there isn't a direct option in WPML to prevent automatic translation for duplicated products that are still in 'draft' status. A potential workaround is to disable automatic translation for the product post type until the product is ready to be published. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need more personalized assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to add yourself as a translator in the WPML plugin, but the system cannot find your user account. Solution: 1. We might need to install a database management plugin like Adminer to access and modify your user profile directly in the database. 2. The issue usually stems from incorrect capabilities assigned to your user account. Specifically, there might be an incorrect and broken capability entry in your user’s database record. 3. After fixing the capability entry in the
1
_usermeta
table for your account, we can manually add you as a translator for the desired language pair.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client has added a language switcher to the header of their WordPress site using WPML and wants the secondary and tertiary languages to be visible immediately upon landing on the homepage, without needing to click a drop-down arrow. Solution: If you have added the language switcher block, you can change its layout in the template where you added it. For detailed instructions, please refer to our documentation here: https://wpml.org/documentation/getting-started-guide/language-setup/language-switcher-options/#add-language-switcher-template. Additionally, you might find this screencast helpful: https://www.loom.com/share/6be801c66f3c44049ca47b657f6850b6?sid=b71b4d2d-138b-436a-a7a5-a83819873070. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the homepage of your site using WPML, but while subpages translate correctly, the homepage does not translate using either URL format (https://sites.com/?lang=es or https://sites.com/es/). Solution: We recommend you follow these steps: 1. Provide debug information by following the instructions here: https://wpml.org/faq/provide-debug-information-faster-support/ 2. Navigate to your Dashboard > Pages. 3. Open the edit screen of the original page and look for the "Languages" section in the sidebar options. 4. Make a minor change, such as adding an extra blank space at the end of a sentence or paragraph. 5. Save the changes. You should see a circular arrow beside the links for the second language, indicating that an update is required. 6. Edit the translation again and ensure it is saved as 100% translated. If the problem persists, please inform us about how the homepage was created, specifically if any page builder was used.
This solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum.
Problem: The client wants to translate listing packages from Albanian to English on their WooCommerce site, but the translations are not appearing when switching languages. Solution: We recommend the following steps to ensure your listing packages translate correctly: 1. Ensure you have a full backup of your website. 2. Navigate to WooCommerce > WooCommerce Multilingual and Multicurrency and initiate the Setup Wizard. Follow the steps to configure your settings. 3. Go to WPML > Translation Management and add translations for the products listed on the "/submit/" page. 4. Make a minor edit to the "/submit/" page and update its translation. Additionally, translate the template used by the page (Listing Archives V4) by accessing the Templates tab and adding an English translation. Also, translate global texts such as "Showing the single result" and sorting options through WPML > String Translation. For detailed guidance, check our documentation on translating WooCommerce: https://wpml.org/documentation/related-projects/woocommerce-multilingual/ If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problema: O cliente estava enfrentando um problema na página de finalização de compras do seu site. Não estava claro o que era esperado versus o que estava sendo exibido, mas o problema foi identificado como um conflito com um código CSS. Solução: Após a análise, descobrimos que o problema era um conflito com um código CSS. Recomendamos verificar e ajustar o CSS em questão para resolver o problema. Se você estiver enfrentando um problema semelhante, recomendamos que verifique o código CSS do seu site para possíveis conflitos.
Se esta solução não for relevante para o seu caso, ou se ela estiver desatualizada, sugerimos abrir um novo ticket de suporte. Recomendamos fortemente que verifique os problemas conhecidos, confirme a versão da correção permanente e verifique se você instalou as versões mais recentes de temas e plugins. Para assistência adicional, visite nosso fórum de suporte.
Problem: The client is managing multiple websites with a WPML plan and is unsure why each site has different credit numbers for translations. Only one site has been translated automatically into Spanish, while others have manual translations. Solution: We explained that in WPML, credits are managed per website from a shared pool, meaning each site has its own separate credit balance. The differences in credit numbers can be due to: 1. Different initial credit assignments to each site. 2. Variations in credit usage based on the amount of automatic translation performed on each site. For more detailed information on how credits work and their management, we recommend checking the following documentation links:
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are using WPML to manage translations for your website with separate domains for different languages. The language switcher works on the .pl domain but not on the .com domain. Additionally, saving settings in WPML->Languages results in a red void/invalid message on the .com domain. Solution: First, ensure that all your domains (or subdomains) point to the same WordPress site where WPML is installed. For more information, please visit this documentation. Next, deactivate the "Validate on save" option, enter your second domain, save your changes, and then test the domain to see if it works. The validation message might be a false positive. After translating the page, check if you can access it using your secondary domain. If it doesn't work, your second domain might not be configured correctly. Additionally, check your config.php file for these lines:
Commenting out these lines can resolve the issue with the language switcher.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You are trying to edit some words after automatic translation using WPML, but when you select the text you want to edit, only a blank screen appears in the Advance Translation Editor. Solution: We recommend trying to access the Advance Translation Editor in a different browser or in incognito mode with all browser extensions disabled. This issue might be caused by browser extensions interfering with the editor. Additionally, when you encounter the blank screen, check for any errors in your browser console. Here is how you can view your browser console: Using Your Browser to Diagnose JavaScript Errors.
If this solution does not resolve the issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML Support Forum.
Problem: You are unable to save a page translation in Japanese language. When attempting to save, it results in a JSON error stating, 'Updating failed. The response is not a valid JSON response.' Solution: 1. Check if the issue persists when you disable the WPML plugins and attempt to save the page with Japanese characters. 2. Verify if any third-party plugins might be influencing this behavior. 3. Ensure to back up your database before making any changes.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client renewed their WPML license, but the system still indicates that their plan has expired. They are unable to access the plugin installation page. Solution: We confirmed that the client's account status is Active. The issue might be because the domain is not registered with us. We recommend following the steps in this article to resolve the issue: https://wpml.org/faq/how-to-remove-site-is-registered-on-wpml-org-as-a-development-site-notice Additionally, ensure you are using the latest versions of the WPML plugins. You can download them from your WPML account here: https://wpml.org/account/downloads Please install the plugins manually. Removing and reinstalling the plugins will not affect your existing WPML translations or settings.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with translating your site using WPML and are wondering why the site won't translate. Solution: We have identified that this issue is a duplicate of another ticket that we are currently handling. We recommend that you check the other ticket where we are awaiting your response to proceed with the solution.
If this solution becomes irrelevant due to updates or if it does not apply to your case, we suggest opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is unable to activate the OTGS Installer after renewing WPML and is having trouble installing the license key. Solution: 1. Remove your site from the allowed list by visiting https://wpml.org/account/sites/ and selecting 'Remove your site'. 2. In your site's backend, navigate to Plugins -> Add new -> Commercial tab, and click on 'Unregister WPML from this site'. 3. Click on the link below the field to enter the new registration key, which will redirect you back to your wpml.org account to generate a new registration key. 4. Paste the new registration key in Plugins -> Add new -> Commercial tab.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
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