If you're experiencing deprecated warnings like 'Creation of dynamic property Whip_RequirementsChecker::$configuration is deprecated' when using PHP 8.2 with WPML, this is a known issue.
Solution:
1. We recommend disabling WordPress debug mode to prevent these warnings from displaying to site visitors. You can do this by adding the following line to your wp-config.php file:
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define('WP_DEBUG_DISPLAY', false);
2. This issue has been addressed in the WPML 4.8 series. Please ensure you take a full site backup before updating to the latest version of WPML. After updating, verify if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You need to synchronize 60,000 products and find that doing it through the UI is too slow. Solution: We currently do not have an out-of-the-box feature for synchronizing such a large number of products via CLI or database. However, you can develop a custom solution. We recommend using the
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client was experiencing an infinite redirect loop when accessing the Greek version of a product on their bilingual website managed with WPML and WP All Import. The issue persisted even after disabling the Rank Math SEO plugin. Solution: We recommended the following steps: 1) Update WPML to version 4.8 to ensure compatibility and address potential bugs. 2) Disable WPML plugins temporarily to check if the issue still occurs, indicating whether it is related to WPML or another factor. 3) Check for any redirect rules set in Rank Math that might be causing the issue. 4) Refer to known issues with Rank Math that might affect WPML, such as:
5) Clear any cache to ensure changes take effect and recheck the issue.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at https://wpml.org/forums/ for further assistance.
Problem: The client is experiencing an issue where Polish translations are appearing on the English page of their WordPress site, despite using WPML and ACF addons. They were advised to add a new filter after accidentally enabling translation for an ACF field group. Solution: We reviewed the client's page and did not initially see the Polish content on the English filter. After further investigation, we directed the client to an existing errata that addresses issues with ACF fields not being translated on the frontend. We recommended using the workaround provided in the errata. For more details, please refer to the following link: https://wpml.org/errata/filter-everything-acf-fields-not-translated-on-frontend/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
The client is trying to change the sorting of a filter to alphabetical order in English, similar to how it is sorted in Dutch, but are unable to find where to make this change.
Solution:
We recommend following these steps to adjust the filter sorting to alphabetical order in English:
1) Navigate to Smart Filters >> All Filters. 2) Switch to English using the Dashboard language switcher at the top header. 3) Open the 'Teacher' filter for editing. 4) Enable the 'Get Choices From Field Data' option. 5) Save the changes. 6) Visit the English Course page and clear the caches.
Please ensure to back up your site before making these changes on your live site.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is using WPML with Rank Math SEO Pro and is unable to see the sitemap for the second language on their website. They also mentioned issues with untranslated Elementor containers and difficulties in adding a language to the main menu without dropdowns or flags. Solution: If you're experiencing issues with not seeing a sitemap for the second language, we recommend ensuring that the WPML SEO add-on is installed and active. For detailed guidance on how WPML works with Rank Math sitemaps, please visit our documentation: Optimize Multilingual Websites Using Rank Math and WPML.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket for further assistance at WPML support forum.
Problem: The client was experiencing issues with displaying the correct translated image on a page using WPML and WP Bakery. The image was not updating to the translated version and remained as the original on the translated page. Solution: We identified that the issue was related to how WP Bakery handles CSS attributes for background images. We provided several workarounds: 1. Replace the background image with a simple image widget inside the column. This method allows the Media Translation to function correctly, although it does not support the 'cover' property. 2. Manually edit the image URL on the translation page. 3. Apply a CSS override with a language-specific rule to ensure the correct image displays for each language. We also escalated the issue for further review by our developers. Meanwhile, we recommend trying one of these workarounds.
If these solutions do not resolve your issue, or if they seem outdated or irrelevant to your case, please visit our support forum to open a new ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
The permanent fix for this issue is included in the newer versions of WPML and WooCommerce Subscriptions. So please update to the latest versions of the plugins after a full site backup.
If this solution does not resolve your issue or seems irrelevant due to updates or different circumstances, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: The client was unable to edit a WooCommerce product in the default language (English) because it was mistakenly identified as a translation of another product. This resulted in locked fields and a non-editable status indicated by a lock icon.
Solution: 1. Check Language Assignments - Navigate to WPML → WooCommerce Multilingual or WPML → Translation Management. - Locate the product and review its language assignments to ensure English is set as the default.
2. Find the Original Product - In the product’s edit screen, check the “Language” box. If it shows as a translation, there should be a reference to the original product. Follow that link to access the original.
3. Restore the Default Language Assignment (if needed) - If necessary, disconnect the English version from being a translation and set it as the main product. - In the “Language” section, select “Change Translation Of” or “Make this the original” and save the changes.
4. Edit Product Details - Once the product is recognized as the original, all fields should become editable. Make the desired changes and save.
If these steps do not resolve the issue or the options mentioned are not visible, it might be due to outdated solutions or a different problem. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to complete the WPML Setup Wizard on their WooCommerce site because it was freezing on the AI Translation step. Solution: We recommended the client to first ensure that the
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REST_REQUEST
was not defined in their wp-config.php, or if it was, to comment it out. We also suggested temporarily disabling all plugins except WPML to see if the issue persists. After further investigation and attempts in a minimal setup, the issue was resolved by disabling the debug mode. For instructions on how to disable the debug mode, please refer to this guide: https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is trying to translate the '_bubble_hot' custom meta field into Arabic using WPML, but it is not appearing in the String Translation module.
Solution: 1. Register the '_bubble_hot' Meta Field with WPML: - Navigate to WPML → Settings. - In the Custom Fields Translation section, find '_bubble_hot'. If it's not listed, publish or update a post with this field to make it appear. - Set '_bubble_hot' to Translate and click Save.
2. Translate Field Content: - Go to WPML → String Translation. - Search for '_bubble_hot'. Enter the translation for Arabic directly if it appears.
3. If '_bubble_hot' Still Doesn't Appear: - Ensure the field has content in at least one post. - Perform a quick edit and update on a post. - If using a custom field plugin, ensure WPML integration is configured.
4. Programmatic Registration: - Add the following code to your theme's functions.php file:
If these steps do not resolve the issue, it may be due to the field being dynamically added or saved in a non-standard way. In such cases, or if the problem persists, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue remains unresolved, please open a new support ticket.
Problem: The client is experiencing issues with managing translations using WPML on a WordPress site. Specifically, the translate icon 'pen' is disabled, displaying the message 'You can only edit translations assigned to you.' The client has tried various methods, including deactivating plugins and changing user capabilities, but the issue persists. Solution: We recommend checking if the user has been correctly assigned as a translator in the Translation Management settings. This can be done by navigating to the WPML Translation Management page. If the issue is related to specific pages not being editable by the editor, ensure that these pages are assigned to the editor. You can assign pages to an editor by following the steps shown in this screen recording: https://somup.com/cTQVoc84ql. Additionally, if you want the editor to have the ability to edit all pages freely, you should assign them as a Translation Manager. Detailed instructions on assigning this role can be found here: https://wpml.org/documentation/support/wpml-admin-capabilities/.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where the AI Translation setup remains visible in its tab despite deactivating all plugins. The client suspects it might be due to certain functions being disabled in the php.ini file, which are necessary for WPML's operation. Solution: We recommend checking for potential conflicts between WPML and other plugins or issues with entries in the wp-config.php file. Additionally, it's possible that the server's firewall is blocking connections to WPML's server. To diagnose this, we suggest: 1) Navigate to WPML > Support > Installer Support and click on "Check now". 2) Go to WPML > Support > ATE Error Log and review any errors.
If these steps do not resolve the issue, it might be due to the settings in your php.ini file. Temporarily enable the necessary functions (exec, passthru, shell_exec, system, proc_open, popen, curl_exec, curl_multi_exec, parse_ini_file, show_source) and check if the issue persists.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where neither the English nor the French version of their site was working, displaying an 'Error establishing a database connection'. Solution: We asked the client to update their credentials in the support ticket as the previous credentials were removed from an older ticket. This step was necessary to allow us to investigate the issue further. If you're experiencing a similar problem, we recommend checking your database connection settings and ensuring that your credentials are up to date. Additionally, it might be helpful to verify that your server is properly configured to handle database connections.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are unable to click the save button after uploading a custom flag icon in WPML, and the flag images are not visible on the frontend. Solution: To resolve the issue with the save button being unclickable: 1. Enable the Advanced Translation Editor from WPML >> Settings. 2. Disable the 'Translate Everything Automatically' option from WPML >> Translation Management page. 3. Go to WPML >> Languages > Edit Languages, map the Arabic language with Arabic and English language with English, and press the Save button. 4. Disable the Advanced Translation Editor and enable the Classic Translation Editor from WPML >> Settings.
To fix the frontend flag visibility issue: 1. Navigate to LiteSpeed Cache >> Page Optimization. 2. Open the Media Excludes tab. 3. Add the "wpml-ls-flag" class name in the "Lazy Load Image Class Name Excludes" field.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket for further assistance at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
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