Problem: The client is using the Easy Property Listings plugin on a real estate website and is unable to translate search bar fields and the SEARCH button using WPML. The plugin is not fully compatible with WPML, and the strings are not available in the admin text strings section. Solution: We recommend trying two methods to locate and translate the missing strings: Method 1: Navigate to WPML > String Translation and enable the option 'Look for strings while pages are rendered' at the bottom of the page. Then, visit the page where the string appears, and return to WPML > String Translation to search for the string. Method 2: If the strings are not found, they might be registered as admin text strings. Follow the guide on finding and translating admin text strings here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/. If these methods do not resolve the issue, we suggest contacting the plugin's support for further assistance or consider hiring a developer. Additionally, we recommend that the plugin developers join our 'Go Global' program to enhance compatibility: https://wpml.org/documentation/theme-compatibility/go-global-program/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues with translating the choice label values in an ACF Select field using WPML. Although the labels are translated, the actual values are saved only in English, affecting the search functionality in other languages. Solution: First, ensure that the choice translations are retrieved correctly in your template. Replace your current translation retrieval method with the WPML wpml_translate_string hook.
Next, to address the search functionality across different languages, modify how you retrieve the post ID in your search query. Use the wpml_object_id hook to get the correct ID for each language. Here's how you can apply it:
Please note that our support team generally does not debug custom code extensively. If these steps do not resolve your issue, or if the solution becomes outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client reported that after translating text from English to Dutch using the Advanced Translation Editor, the paragraphs were not displayed in the Dutch translation. Solution: We first asked the client how they were adding paragraphs to the original content and confirmed whether they were using the Advanced Translation Editor. We then directed the client to review our errata documentation and try a workaround for issues related to line breaks being ignored in the Advanced Translation Editor. The documentation can be found here: https://wpml.org/errata/line-breaks-are-ignored-when-using-the-advanced-translation-edior/. If this solution does not resolve the issue or seems outdated, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client encountered a database error message when activating a plugin, indicating that the table 'wpds_icl_strings' does not exist. Additionally, they were unable to see content on the site or add a new language after installing the UNCODE theme. Solution: We resolved the error message by closing it using the X icon. If the issue persists or if further investigation is needed, we recommend providing FTP access for deeper troubleshooting. Additionally, a specific issue related to WooCommerce Multilingual & Multicurrency was fixed, which involved incorrect settings for the 'product_type' field in some product translations. This was due to the translation of the 'product_type' taxonomy, and the client can correct this error on the WooCommerce Multilingual & Multicurrency troubleshooting page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please do not hesitate to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client was unable to find the correct string for the 'checkout' text on their multilingual website and needed assistance with accessing the correct translation interface. Solution: We recommended navigating to the specific URL for the WPML String Translation page where the 'checkout' string can be managed. This can be done by accessing this link.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your current setup, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket.
Problem: The client is experiencing spacing issues on their website pages, where many spaces are not working properly. Solution: We reviewed and corrected the translated page options to ensure they display correctly. We recommend the client to check their website now. Additionally, it's important to verify the padding settings on the pages, as this could also affect spacing. Here is a tutorial on checking and adjusting padding: https://go.screenpal.com/watch/cZjtbvVRfpX.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your case, please visit our known issues page at https://wpml.org/known-issues/ and confirm that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket for further assistance. You can do so here: WPML Support Forum.
Problem: If you're trying to install and activate WooCommerce Multilingual & Multicurrency and encounter a PHP Fatal error: Uncaught Error: Call to undefined function icl_register_string(), this issue might be familiar. Solution: We recommend checking your database. Specifically, connect to your database, open the wp_options table, and search for the option_value "_wcml_version". Delete this option from the table. If the problem persists, also delete the entry "_wcml_settings" as it might contain outdated language information not currently used on your site.
If you need further assistance with this fix on your live site, please don't hesitate to contact us. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this solution does not resolve your issue or seems irrelevant, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where WPML is not translating long product descriptions, even though it translates short descriptions, and newly added text to long descriptions is not being picked up by the translator, this might be due to a caching issue or a problem with the translation package. Solution: We recommend you try the following steps: 1. Edit the product in the main language, make a minor change, and save it. 2. While editing, note the main language product ID in the URL. 3. Go to WPML -> Packages and find the package of the product in question, e.g., 'Page Builder Page 17021'. 4. Select the package and delete it. 5. Navigate to WPML -> Translation Management and search for the product. 6. Send it for translation in both languages. 7. Go to the translation basket when it appears and assign the job to the first translator available. 8. Proceed to WPML -> Translations and start the translation. 9. Ensure the translation reaches 100% completion (new text will likely be added in the translation editor for translation) and save it. 10. Clear every cache available and test it again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing a large gap in the language frame when selecting the second language on your site, it might be due to custom code added through your theme, a plugin, or the backend. Solution: We recommend checking the width setting for the submenu in your site's CSS. You can resolve this issue by setting the width to 'auto' instead of a fixed pixel value. Here's how you can do it: 1. Navigate to your site's backend. 2. Go to Appearance > Themes > Customizer > Custom CSS area. 3. Add the following CSS code and save:
.wdt-header-menu ul li ul.children, .wdt-header-menu ul li ul.sub-menu {<br /> width: auto !important;<br />}
This adjustment should help eliminate the unwanted gap when switching languages.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client needs assistance with using the currency switcher in WPML, specifically adding it to the header and using a shortcode. Solution: 1. We recommend following the instructions on configuring currencies and adding a currency switcher by location or language, as detailed in our documentation: https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#configuring-currencies. 2. To add the currency switcher using a shortcode, you can insert it similarly to a language switcher. If you're not comfortable with adding shortcodes or custom code to your theme, consider hiring a developer or a WPML contractor from https://wpml.org/contractors/ to assist you.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
I want to translate a Ninja Form on my website using WPML, but the form does not appear in the Translation Management or String Translation sections of WPML.
Solution:
Ensure that the Ninja Form is published. Once published, it will appear in the WPML Translation Management list under the Ninja Forms filter. If it still doesn't appear, confirm that the Ninja Forms Multilingual addon plugin is installed and activated.
Problem: The client was unsure about what they were looking at in their WPML setup and needed guidance on how to proceed with translating certain content. Solution: We advised the client to provide us with the WPML support debug information to better understand their setup and assist them effectively. Additionally, we suggested checking the documentation on how to find and translate strings that do not appear on the string translation page. For further guidance, visit this link.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You have a bilingual website in English and German. When you update the Jetengine single page template, the text styling in your Jetengine listing resets to a default font. Additionally, after updating, the header part of the single page template disappears in the German version. Solution: The issue was resolved by deactivating the WP Optimize plugin. Caching plugins like WP Optimize can sometimes cause conflicts with template updates and display issues in multilingual setups. If you're experiencing similar issues, we recommend trying to deactivate any caching plugins you have installed.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket at WPML support forum for further assistance.
Problem: The client was trying to update the WPML plugin to version 4.6.13 on a live site but encountered issues due to an inactive license and was unsure how to proceed with the update. Solution: We recommended a manual update procedure. First, we advised the client to create a full backup of the website. Then, deactivate and delete the current WPML plugins. The next step is to manually download the latest versions from the WPML account downloads page (https://wpml.org/account/downloads/). After downloading, navigate to the website's backend, go to Plugins > Add New > Upload Plugin, and then upload, install, and activate each plugin one by one. If the WPML plugin was previously registered, it might have been possible to update directly from the Plugins > Add New > Commercial tab by checking for updates.
If this solution does not resolve the issue or seems outdated, or if it does not apply to your case, we highly recommend checking the related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues with WooCommerce orders disappearing from the orders tab when their status is changed to 'completed' or 'being processed', and you have identified that the 'WPML Multilingual CMS' plugin is involved, we can help. Solution: We recommend the following steps: 1. Navigate to WPML > Settings. 2. Scroll to the Post Type Translation section. 3. Set the translation preference for the Order(shop_order) post type to Not Translatable and save the changes. 4. Clear the caches from your site and browser, then check again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if you need further assistance. You can do so at WPML support forum.
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