Available Solutions

Problem:
The client wants to translate default content such as 'add to cart', 'reset', and other static texts from LearnPress and WooCommerce that are not translating manually.
Solution:
If you're experiencing issues with translating static texts from LearnPress and WooCommerce, we recommend the following steps:
- Navigate to WPML > Theme and Plugins Localization.
- In the Plugin section, select WooCommerce and LearnPress, then click on the "Scan" button at the bottom.
- After the scan is complete, go to WPML > String Translation.
- Search for the string you wish to translate. If it appears in the results, you can add the translation by clicking on the "+" icon.
For more details about String Translation, please check this guide: String Translation documentation.

If you cannot find the strings you want to translate, you may follow the instructions in this guide: Finding strings that don’t appear on the String Translation page.

Should the solution provided here become irrelevant due to updates or if it does not apply to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please do not hesitate to open a new support ticket. You can do so here: WPML support forum.

Problem:
The client is trying to reverse the translation process for blog posts that were initially set for translation in Spanish. The client wants to duplicate the English content to Spanish instead of translating it but is unable to do so because the translation job is open and there is no option to cancel it.
Solution:
1. We informed the client that completed translation jobs cannot be canceled. Only jobs that are in progress can be canceled. For more details, the client can refer to the documentation on how to cancel translation jobs.
2. To cancel all in-progress automatic jobs at once, the client can navigate to WPML -> Support -> Troubleshooting and use the options in the \"Clean up\" section with caution.
3. If the translation job is still in progress, the client can use the 'Overwrite with \'x\' content' feature to convert a translation into a duplicate. Detailed steps can be found in the documentation on how to convert a translation into a duplicate.
4. Alternatively, the client can go to WPML -> Translation Management -> Translation Dashboard, select the pages, and choose to duplicate them.
A screencast demonstrating these steps is available here: WPML screencast.

Please note that the solution provided might be irrelevant if it's outdated or not applicable to your case. If the issue persists, we highly recommend checking related known issues at WPML known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket in the WPML support forum.

Problem:
The client's website was translated using pre-paid credits, and after switching to Pay As You Go mode, the client noticed a charge of $100, and a significant amount of credits were consumed. The client is unsure what the credits have been used for.
Solution:
We recommend checking the usage of credits for each website by generating a report that includes URLs of translated pages and the number of credits used. Here are the steps to follow:
Take note that we use security limits, that will ask for a payment if a significant use of credits does occur for the first time. 1. Navigate to WPML → Translation Management and click on the Automatic Translation tab.
2. Click on Payment & Settings and expand the Automatic translation usage reports section.
3. Select a month and click to generate a report.
4. Download and review the report to see the details of credit usage.
Additionally, if the translations are not visible on the website, it may be due to a setting in WPML that requires automatic translations to be reviewed before publishing. These reviews can be accessed at WPML > Translations.
If the provided solution does not apply to your situation, or if it seems outdated, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket. You can reach out to us through the WPML support forum.