Problem: You have received invoices with low payment amounts (0.24 and 0.14) that have not yet been paid, and you are wondering if there is a minimum amount required before we proceed with collecting payments from your credit card. Solution: If you're experiencing this issue, we recommend that you contact our accounts team directly for a quicker resolution. Please send your inquiries to hello@wpml.org.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to add a new language but encounter a paywall banner, even though your URL is registered as a development URL and you have an active license. Refreshing the account status does not resolve the issue. Solution: We recommend following these steps to register your site with a new key: 1. Ensure you back up your site completely. 2. Navigate to your account page at https://wpml.org/account/sites/ 3. Delete the existing key for your site. 4. Go to WP -> Plugins -> Add New -> Commercial tab. 5. Click on "Unregister WPML from this site". 6. Refresh the page. 7. Click on "Get a key for this site" and copy the newly generated code. 8. Return to WP -> Plugins -> Add New -> Commercial tab. 9. Register the site with the new key.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client had an issue with a credit card payment for translations that wasn't charged. Even after resolving the initial problem, the client still faced difficulties updating the payment method. Solution: If you're experiencing similar issues with updating your payment method for automatic translations in WPML, we recommend you try the following steps: 1. Log into your WordPress admin. 2. Go to WPML → Translation Dashboard. 3. Switch to the Payments & Maintenance tab. 4. In the Payment details section, click Edit and enter your new payment method or update your credit card information.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problema: El cliente ha experimentado una renovación de cuenta sin el descuento esperado. Solución: Si estás enfrentando este problema, te recomendamos contactar directamente con nuestro departamento de ventas. Puedes enviar un correo electrónico a hello@wpml.org, donde uno de nuestros especialistas de ventas te atenderá y resolverá tus dudas respecto al descuento no aplicado en la renovación.
Es posible que esta solución pueda ser irrelevante debido a que está desactualizada o no se aplica a tu caso. Te sugerimos abrir un nuevo ticket de soporte si este es el caso. También te recomendamos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Si necesitas más ayuda, no dudes en contactarnos en nuestro foro de soporte en foro de soporte de WPML.
Problem: The client was unable to update plugins and experienced issues with the 'scan plugin strings' button being unclickable. They needed to translate the cookie button text in the banner and faced toggling issues in string translation options from the homepage. Additionally, there was confusion about the account seeming expired despite having lifetime access. Solution: We recommended checking for a plugin conflict by: 1. Creating a backup of the website. 2. Switching to the default theme, 'TwentyTwenty', via 'WordPress Dashboard > Appearance > Themes'. 3. Deactivating all plugins except for WPML Multilingual CMS and WPML String Translation. 4. Going to 'WordPress Dashboard > Plugins > Add new > Commercial (tab)' and clicking the 'Check for Updates' button. 5. Updating WPML and its addons. For more information on automated updates, visit https://wpml.org/faq/install-wpml/#automated-updates. If automatic updates fail, we advised manually updating WPML and its addons by: 1. Ensuring the client is signed into wpml.org. 2. Downloading the latest versions from https://wpml.org/account/downloads/. 3. Installing them manually following the guide at https://wpml.org/faq/updating-wpml-manually/. We also addressed the account issue, confirming there was no effect on the subscription and it remains active.
Please note, this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problème : Le client utilise WPML via Composer et rencontre une erreur suite au renouvellement de son abonnement. Il souhaite vérifier les valeurs de PLUGIN_WPML_USERID et PLUGIN_WPML_KEY utilisées dans sa configuration. Solution : Nous avons confirmé que l'identifiant utilisateur est correct et que la clé d'abonnement comporte bien 10 caractères, ce qui est standard pour WPML. Nous avons conseillé au client de vérifier la clé spécifique de son site sur https://wpml.org/account/sites. Le client a également trouvé une solution en copiant directement l'adresse du lien pour télécharger le zip depuis la page de téléchargements de son compte WPML.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur le forum de support WPML.
Problem: You need to update your payment method for WPML. Solution: We recommend following the steps outlined in our guide to change your payment method. You can find the guide here: https://wpml.org/purchase/how-to-change-your-payment-method/
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum.
Problème : Le client souhaite supprimer les langues chinoise, allemande et espagnole de son site internet, y compris dans le front-end, le back-office et les bases de données. Solution : Nous avons proposé deux options au client : 1. Masquer les langues dans l'interface utilisateur sans les supprimer, permettant une réactivation facile si nécessaire. 2. Supprimer définitivement les langues, ce qui enlève toutes les données associées de manière irréversible. Le client a choisi la suppression définitive après avoir effectué une sauvegarde complète. Nous avons ensuite procédé à la suppression du contenu en chinois, en espagnol et en allemand.
Si cette solution ne correspond pas à votre cas ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version des corrections permanentes et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
