Problem: You are unable to enable automatic translation in WPML on your development site. Solution: We found that your user account was missing a value for "Display name", and it should always have a first name and last name filled in. After updating these details, the issue with enabling automatic translation was resolved. Please run a test now to confirm that the problem is fixed.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problème : Le client rencontre une erreur indiquant que la langue portugaise du Brésil doit être associée à une langue prise en charge pour utiliser la traduction automatique sur son site WordPress multilingue géré par WPML. Solution : Nous avons recommandé les étapes suivantes pour résoudre le problème : 1. Effectuer une sauvegarde complète du site et de la base de données. 2. Accéder à WPML > Support > Troubleshooting. 3. Sur la page de dépannage, effectuer les actions suivantes : - Réinitialiser les langues. - Configurer les informations linguistiques. - Supprimer les entrées fantômes des tables de traduction. - Vider le cache dans WPML. 4. Si le problème persiste, désactiver et réactiver la traduction automatique via WPML → Gestion de la traduction → Traduction automatique. 5. Changer le moteur de traduction automatique à DeepL si WPML AI ne supporte pas la traduction du français vers le portugais brésilien.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: You are trying to translate pages on your website using WPML, but encounter errors when the WPML advanced editor tries to load. The specific errors reported are 'Unable to retrieve job details' and 'File Size limit exceeded'. Solution: 1. To address the 'File Size limit exceeded' error, please follow the steps outlined in this guide. 2. Ensure that you update your WPML plugins to the latest version, which is currently v4.7.5. You can do this via Plugins -> Add new -> Commercial tab. 3. It's crucial to create a full site backup before making any changes to your site. 4. For the 'Unable to retrieve job details' error, check your page using the Elementor Editor for each widget you're using and ensure there are no 'long strings' that might be causing the issue.
If these steps do not resolve your issues or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please do not hesitate to open a new support ticket for further assistance.
Problem: The client accidentally deleted a WordPress site installed at a subdomain before marking it as moved to the main domain via WPML and removed the old subdomain from their WPML account. On the main domain, they encountered a message indicating the site had moved and were unable to edit translations. Solution: 1. We asked the client to confirm they had a full site backup. 2. We instructed the client to increase the WordPress memory limit by adding the following code to their wp-config.php file:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using the Advanced Translation Editor in WPML and facing issues with media translation, handling special symbols in links, and dealing with empty values. Specifically, you cannot search for 'https' to modify image URLs directly, links with the '>' symbol become '' during translation, and you cannot input a space to complete a translation without dealing with all tags. Solution: We have tested these issues on our sandbox site and found that although the '>' symbol shows as '' in the editor, it still displays correctly as '>' on the frontend. We recommend completing the translation and checking if the '>' symbol appears correctly on your translated page. If this issue persists or if the solutions for modifying image URLs directly and inputting spaces are still needed, please check our known issues page and verify that you have the latest versions of themes and plugins installed. If the problem continues, we highly recommend opening a new support ticket for further assistance.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, please do not hesitate to contact our support team.
Problem: You are translating your site from English to Portuguese using WPML and Elementor Pro Text Editor. Although the Advanced Translation Editor (ATE) identifies and locks internal links with a message that they will be auto-translated later, the links still point to the English version after scanning. Solution: 1. Ensure that the link fields inside the ATE are locked. When they are locked, WPML will automatically apply internal redirections once the linked content is translated. If you unlock these fields, you must manually translate the URLs. 2. If you are using a text widget that includes an HTML link, WPML might not recognize this as an internal link, and you will need to manually translate it. This is because, currently, WPML handles link fields inside widgets automatically, but not HTML links within text fields.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problème: Le client a configuré le français, l'anglais, et ajouté le portugais sur son site WordPress via WPML, mais la langue portugaise n'apparaît pas dans le switcher de langues. Solution: 1. Vérifiez si les pages en portugais sont publiées. 2. Dans WPML > Langues, assurez-vous que le portugais n'est pas occulté. Pour plus d'informations, consultez ce guide. 3. Purgez le cache de votre site et, si vous utilisez Elementor, allez dans Elementor > Tools et cliquez sur Clear Files & Data. 4. Si les pages ne sont pas traduites, modifiez les paramètres dans WPML > Paramètres > Traduction des types de publication pour afficher les drapeaux en permanence. 5. Assurez-vous que le fichier
.htaccess
est présent et éditable pour permettre à WPML d'écrire dessus. Si ce fichier n'existe pas, demandez à votre hébergeur de le créer avec le contenu approprié. 6. Supprimez les dossiers "es" et "eng" qui ne sont pas nécessaires car WPML gère automatiquement les sites multilingues.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version des correctifs permanents, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problema: Estás intentando añadir un nuevo idioma en tu sitio web usando WPML, pero el idioma no se añade y no comienza la traducción a pesar de estar marcado. Solución: El problema se debe a un bloqueo causado por el plugin Booster Plus for WooCommerce. Te recomendamos desactivar este plugin para resolver el problema. Además, verifica que tengas la site key para el plugin, ya que su ausencia podría estar causando el error.
Si esta solución no resuelve tu problema, o si la información proporcionada se ha vuelto obsoleta o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problem: The client was trying to move their site from a development URL to a production URL and encountered an error from WPML stating: 'WPML was unable to copy your site's translations, translation memory, and glossary to this new URL.' This issue arose after attempting to transfer pay-as-you-go translation credits from the temporary URL to the production URL. Solution: Initially, the WPML support team suggested checking the issue from their side and consulting experts. However, the client revisited the website later and found that repeating the process resolved the issue, suggesting that the system needed some time to adjust after the move from development to production. If you're experiencing this issue, we recommend allowing some time after making similar changes and then retrying the process.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
