Problema: El cliente ha realizado cambios en la homepage en el idioma original (español) y ha intentado actualizar la homepage en otros idiomas. Sin embargo, en dos de los cuatro idiomas, las traducciones no aparecen en el traductor, y los campos que deberían contener las traducciones pagadas están vacíos. Solución: El problema surgió porque las traducciones se realizaron inicialmente del inglés a esos idiomas, y posteriormente se cambió al español como idioma original. Para resolverlo, hemos añadido créditos al cliente para que pueda realizar las traducciones nuevamente utilizando la traducción automática.
Si esta solución no resuelve tu problema, o si parece no ser relevante debido a que podría estar desactualizada o no aplicarse a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos relacionados, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: The client lost access to their old test site and all associated files, including the database, due to a server block. They are concerned about whether they need to purchase more credits for translating a new test domain or if they can recover previous translations. Solution: 1. We advised the client to re-register their site with a new WPML license key, as this is necessary for updates and automatic translations. 2. We clarified that translations are stored in the client's website database and not maintained on our side. However, we can assist by copying the translation memory from the old site to the new one. This will allow the client to reuse previous translations without additional charges when they translate the same pages or segments. 3. The client should first ensure that WPML is activated and functioning on the new domain. After translating a test page, they should inform us so we can proceed with transferring the translation memory.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are trying to translate products on your website but encounter an error message indicating a heavy load and a specific WPML translation failure message stating 'WPML tried to translate this page three times, but failed.' This issue persists with some products. Solution: We recommend resending the content from WPML > Translation Management to see if the problem resolves. This action should be taken especially if you notice the error message 'WPML tried to translate this page three times, but failed.' If the issue was previously fixed and reoccurs, it might be due to a temporary problem that was resolved but had residual effects.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should these steps not provide a resolution, please do not hesitate to open a new support ticket at WPML Support Forum for further assistance.
Problem: The client is experiencing issues with WPML on their website where changes made in the Advanced Translation Editor (ATE) do not always appear on the translated page. This issue is particularly noticeable with image texts, where French text intended for translation reverts to French instead of the target language. Solution: 1. Ensure you have a backup of your site. 2. Open the
functions.php
file of your theme in a code editor. 3. Insert the following function at the end of the file:
4. Save the changes and refresh your homepage. 5. Update the problematic page and its translation. 6. Verify that each image appears correctly with the appropriate translation. 7. Once confirmed, remove the code from the
functions.php
file.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You are trying to translate a published page using the + icons in the post edit UI. When you click on the +, it launches the Advanced Translation Editor (ATE) with all translations prefilled. After accepting and completing the translation, the ATE closes, and the + icon changes to a refresh icon, then a cog icon. However, the translated page is not accessible via the icon or the language dropdown, and there is a translation job marked as 'in progress' in the Translation Management > Translation jobs table that never completes. Solution: The issue occurs because the page contains an HTML block with a large JavaScript script, which breaks when ATE tries to translate it, resulting in an invalid XLIFF file. WPML then rejects this file. We recommend two possible workarounds: 1. Temporarily delete the problematic section and add it back after the translations are complete. 2. Avoid using ATE for this page. Instead, use the Classic Translation Editor (CTE) or the WordPress editor to manually edit the translations with Elementor. This method is more time-consuming but allows you to use the automatically translated texts from the translation memory. We have escalated this issue to our developers for a permanent fix.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking for related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: Si estás intentando traducir una cadena con el editor de texto de Elementor al español y notas que el carácter ':' no se muestra en la traducción, además de que las palabras 'Palabra' y 'Entrada de glosario' aparecen pegadas, este problema es específico al usar DeepL en el Editor de Traducción Avanzada de WPML. Se activa cuando la primera etiqueta de glosario es de tipo 'name' y la segunda es 'general term', eliminando el dos puntos entre ellas. Solution: Para resolver este problema, te recomendamos seguir utilizando DeepL para traducir a otros idiomas, pero cambiar a Google o Microsoft Translation Engine para las traducciones al español. Lamentablemente, esta limitación está fuera de nuestro control.
Si esta solución no es relevante porque está desactualizada o no se aplica a tu caso, te sugerimos abrir un nuevo ticket de soporte. También te recomendamos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problème : Vous rencontrez une erreur sur la page 'Pages' de WordPress indiquant que 'WPML a tenté trois fois de traduire cette page et a échoué'. Vous vous demandez pourquoi WPML échoue à traduire la page 'Accueil' et comment résoudre cette erreur de traduction. Solution : Nous avons eu un problème avec notre serveur ATE, mais il devrait maintenant être résolu. Nous vous recommandons de réessayer d'ouvrir votre traduction. Si le problème persiste pour la page que vous essayez de traduire, veuillez l'envoyer via l'éditeur de traduction en suivant les étapes décrites ici : https://wpml.org/fr/documentation-6/traduire-vos-contenus/#choisissez-ce-que-vous-souhaitez-traduire.
Si cette solution ne s'applique pas à votre cas, ou si elle semble obsolète, nous vous recommandons vivement de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum en français à https://wpml.org/fr/forums/forum/assistance-en-francais/.
Problem: You are trying to translate a page using WPML, but the translation has failed three times. Solution: We recently resolved an issue with our ATE server, which might have been affecting your translations. We recommend you try opening your translation again. If the problem persists, please use the Translation Editor to send your page for translation. You can find the steps to do this here.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please feel free to open a new support ticket with us for further assistance at WPML support forum.
