Problem: Sie haben das Multilingual Agency Paket von WPML gekauft und können die 180.000 Übersetzungscredits, die mit dem Kauf erworben wurden, nicht finden. Solution: Wir empfehlen Ihnen, das Kontaktformular auszufüllen, um sich mit unserem Abrechnungsteam in Verbindung zu setzen. Bitte geben Sie dabei Ihre Zahlungsdetails an, damit Ihr Anliegen effizient bearbeitet werden kann. Hier ist der Link zum Formular: Kontaktformular. Bitte beachten Sie, dass Rückerstattungen für Lifetime-Konten normalerweise nicht verfügbar sind. Weitere Informationen finden Sie hier: Rückerstattungsrichtlinien.
Falls diese Lösung für Sie nicht relevant ist, weil sie veraltet ist oder nicht auf Ihren Fall zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen Ihnen auch, die Seite mit bekannten Problemen zu überprüfen (bekannte Probleme), die Version der dauerhaften Lösung zu überprüfen und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problème : Le client a acheté le plugin WPML pour traduire son site et a utilisé le calculateur de crédit pour estimer les coûts de traduction automatique. Il a reçu une alerte indiquant que tous ses crédits avaient été utilisés, mais seulement quelques pages ont été traduites. Il avait sélectionné la traduction Microsoft, qui ne prend qu'un crédit par mot. De plus, il a constaté que des articles non sélectionnés pour la traduction avaient été traduits et que des traductions avaient été envoyées à DeepL malgré l'avoir désactivé. Solution : Nous avons fourni un rapport complet sur ce qui a été traduit, quel moteur a été utilisé et combien de crédits ont été utilisés. Il semble que le client ait activé l'option « translate everything automatically », ce qui a entraîné l'utilisation automatique des crédits pour traduire le contenu. Nous avons conseillé de désactiver cette option dans les paramètres de WPML pour éviter une utilisation non désirée des crédits. De plus, nous avons expliqué que parfois, lorsque les serveurs de Microsoft sont inaccessibles ou trop lents, WPML peut utiliser le moteur suivant, tel qu'assigné dans les paramètres de priorité. Nous avons également clarifié que le client devrait voir 30000 crédits supplémentaires sous son solde, qu'il peut attribuer à son site.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions des thèmes et plugins, et de vérifier la version du correctif permanent. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client needed to transfer 94,000 credits from a localhost website to a production environment but lacked the option to transfer credits on the Translation Management page and could not delete the site key as the localhost site was not registered with WPML. Solution: We removed the 94,000 credits from the localhost site and moved them to the client's WPML.org account. The client can now assign these credits to any registered site by following the documentation on how to assign automatic translation credits to your sites. If the WPML is not registered properly on the site, we recommend: 1. Logging into your WPML.org account and going to the Sites page: https://wpml.org/account/sites/ 2. Deleting the existing site key (if it exists). 3. Logging into your site, navigating to the Dashboard >> Plugins >> Add new > Commercial tab, and clicking the Unregister WPML from this site link if it exists. 4. Clicking the Register WPML link. 5. Clicking the Get a key for this site link. 6. Generating the key for your site and assigning the credits using that popup. 7. Copying the key, pasting it back into the input box, and pressing the Register button.
If this solution does not resolve your issue or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Please feel free to open a new support ticket for further assistance at WPML support forum.
Problem: You bought 40,000 credits but cannot add them to one of your accounts because the pay-as-you-go feature is disabled. You are also unsure why you can't add prepaid credits to your account. Solution: 1. Ensure that your site is using the correct site key. If there have been changes to your server, domain provider, or site URL, you need to register WPML again. 2. Verify that both of your registered sites are visible on your WPML account page. You can check this by visiting https://wpml.org/account/. This is also the page where you should be able to assign the credits to each site. 3. If there are any failure messages when trying to assign credits, please check for any active subscriptions and ensure that credits can be assigned individually to each site. 4. If the site is registered under someone else, such as a developer, please contact them to have the site removed from their registration.
If these steps do not resolve your issue or if the information provided here becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at WPML support forum for further assistance.
Problema: El cliente tenía más de 10.000 créditos asignados a dos sitios web que ya no usaban WPML y, tras seguir las instrucciones para eliminar la licencia de ambos sitios, el saldo de créditos en su cuenta seguía siendo 0. Solución: Primero, verificamos la cuenta para el primer dominio mencionado y encontramos registros asociados. Sin embargo, no encontramos registros para el segundo dominio ni para una variante del mismo que el cliente sugirió posteriormente. Le pedimos al cliente que verifique si los créditos podrían estar asociados a otro dominio de prueba que no haya mencionado aún.
Si estás experimentando un problema similar y las soluciones proporcionadas no resuelven tu situación, o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos y confirmar que tienes instaladas las últimas versiones de los temas y plugins. Para asistencia adicional, visita nuestro foro de soporte.
Problème : Le client souhaite savoir comment bénéficier des 90 000 crédits de traduction offerts avec une licence Agence Lifetime et les attribuer au site http://www.hoppen.care. De plus, le client a acheté 90 000 crédits prépayés qui ne s'affichent pas dans le back-office de son site, et souhaite également transférer 6000 crédits d'un site non existant. Solution : Nous avons informé le client que les crédits de traduction ne sont pas disponibles pour les comptes à vie, uniquement pour les abonnements annuels. Pour plus d'informations, consultez ceci. Concernant l'achat de 90 000 crédits prépayés, le coût est de 100 euros. Pour acheter, visitez ce lien. Nous avons également renvoyé les 6000 crédits sur le compte WPML.org du client.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version de la correction permanente et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're trying to automatically translate content on your site using WPML and find yourself redirected to add credits despite already having them set, this might be due to an issue with the automatic translation account ID. Solution: We recommend checking if your WPML installation or any recent changes might have created a new automatic translation account ID, causing your credits to be associated with a previous ID. Here’s what you can do step-by-step: 1. Visit your WPML account page at https://wpml.org/account and use the "add/remove credits" option to move your credits back to your WPML.org account. 2. Then, navigate to https://wpml.org/account/sites/, remove the current site key, and generate a new one. 3. Go to your website's backend, under Plugins > Add new > Commercial, unregister WPML using the old key and re-register it using the new key. 4. Finally, re-add the credits to your site by following the steps outlined here: https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue where purchased translation credits for totara.com are visible in the WPML Account but are not reflected in Translation Management -> Tools. Solution: If you're facing this issue, we recommend you unregister and then re-register your WPML plugin. Here are the steps to follow: 1. Log in to your WPML.org account and go to the Sites page. 2. Delete the existing site key. 3. Log in to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link. This will generate a new key for your site, and you can also assign the credits using that popup. 6. Copy the key, paste it back into the input box, and press the Register button.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to see the expected 926 translation credits on totara.com, as they had disappeared and were showing as 0 on both totara.com and the staging site. Solution: 1. We asked the client to navigate to the site where the credits were needed, go to WPML > Support > Troubleshooting, and share the ID under 'Your Automatic Translation account id is'. 2. Once the client provided the ID, we moved the credits to the specified site. The client was then able to see the credits by going to WPML > Translation Management > Tools.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problema: El cliente copió un sitio en otro dominio y registró ese nuevo en WPML, pero no reconoce los créditos asignados a ese nuevo sitio. Solución: Si estás experimentando este problema, te recomendamos seguir estos pasos: 1. Visita esta página y haz clic en el botón de "añadir/eliminar créditos" para mover los créditos de vuelta a tu cuenta de WPML.org. 2. Luego, ve a esta otra página, elimina la clave del sitio actual, genera una nueva y sigue estos pasos en tu sitio web: - Ve a Plugins > Añadir nuevo > Comercial. - DESregistra WPML con la clave antigua. - REregistra WPML con la nueva clave. 3. Ahora, puedes volver a añadir los créditos a tu sitio siguiendo los pasos en esta documentación.
Si la solución proporcionada no resuelve tu problema o parece no ser relevante debido a que está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para más asistencia, visita nuestro foro de soporte.
Problem: The client is trying to use prepaid credits for their main website, but the credits are currently on their build website. The main website is using a pay-as-you-go subscription instead of prepaid credits. Despite following the tutorial for transferring credits, the client cannot see any option to add or remove credits on their 'My Account' page, and the credits previously assigned to the development website are no longer visible. Solution: 1. We clarified that you cannot assign prepaid credits to a website using a pay-as-you-go subscription. For more details, please see our documentation here. 2. To switch back to using prepaid credits, you might find this support ticket helpful: this ticket. 3. We manually assigned the 90k credits to the site ID provided by the client. You should now be able to see the assigned credits in your site's backend under WPML > Translation Management > Tools.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
