Проблема: Клієнт зіткнувся з проблемою, де кількість кредитів на сайті неправильно відображалася як 572 замість 90000 після видалення старого сайту та перенесення на новий. Рішення: 1. Перевірте, чи активований "Alias Domain" у розділі WPML -> Support у вашому WordPress admin. 2. Відключіть "Alias Domain" через Troubleshooting на тій же сторінці, натиснувши на "Reset alias domains" і перезавантажте сторінку. 3. Запустіть міграцію, натиснувши на банер міграції та обравши опцію No для міграції. 4. Введіть ваш site key, який можна скопіювати з вашого акаунта на wpml.org. Після цих кроків сайт має бути коректно підключений до вашого акаунта wpml.org, і кредити мають відображатися правильно. Якщо ви зіткнетеся з будь-якими труднощами, зверніться до нашої служби підтримки. Також рекомендуємо перевірити відомі проблеми, переконатися у версії постійного виправлення та встановити останні версії тем і плагінів.
Problem: The client has assigned 50,000 credits for auto translation but only sees 460 credits, and the site is showing as inactive. Solution: If you're experiencing this issue, we recommend deleting the existing sitekey and creating a new one to register the site. Most of the time, creating a new sitekey from https://wpml.org/account/sites/ solves these types of issues.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML Support Forum.
Problem: The client reported that after translating products, the featured images were not visible in the WordPress admin panel or on the product edit page, although they appeared normally on the frontend. Solution: We recommended the following steps to address the issue: 1. Navigate to WP Dashboard > WPML > Settings > Media Translation and click the START button to initiate the media copying process. 2. Go to Dashboard > Products and open the edit screen of the original product. Look for a pencil/circle/gear icon under the "Languages" section. 3. Make a minor edit, such as adding an extra space, and save the changes. 4. Check for a circular arrow next to the language links, indicating that an update is required. 5. Re-edit the translation and ensure it is saved as 100% translated. If these steps do not resolve the issue, we suggested checking the WPML > Settings > Media Translation and ensuring that the option to "Automatically detect best options for translating image texts (alt, caption, title)" is deactivated, which allows for the media copying feature.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You purchased 500,000 credits and transferred them to your website, but when you try to translate, it appears you do not have enough credits. Solution: You need to re-register WPML on your website. Please follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
. 3. Click the "Unregister WPML" link. (Your translations will remain safe) 4. Click the "Register WPML" on the right section of the screen. 5. Click the "Get a key for this site" link. A new page will open, and the auto-generated key will appear in a pop-up. 6. Copy the key and paste it into the "Site Key" input box. 7. Click the "OK" button. For more detailed instructions, visit https://wpml.org/faq/install-wpml/#register. If the issue persists, please ensure you have a backup of your website and provide us with the URL/User/Pass of your WordPress dashboard by setting your next reply as private.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem continues, do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needs help adding credits to the domain psychotherapy-ipsk.com.pl as it cannot be added in the management panel. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Ensure you are logged into wpml.org. 2. Navigate to
WordPress Dashboard > Plugins > Add New > Commercial (Tab)
. 3. Click the Unregister WPML link. (Your translations will remain safe) 4. Click the Register WPML at the right section of the screen. 5. Click the Get a key for this site link. A new page will open, and the auto-generated key will appear in a pop-up. 6. Copy the key and paste it into the Site Key input box. 7. Click the OK button. After completing these steps, visit Manage Credits to assign the credits to your website. For more detailed instructions, please refer to our documentation on how to register WPML.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket.
Problème: Vous rencontrez un problème avec votre compte WPML indiquant que vous n'avez plus de crédit alors que ce n'est pas le cas, et cela après avoir associé votre site. Solution: Nous avons identifié que votre site est marqué comme « déplacé », ce qui pourrait être la cause de cette incohérence. Voici les étapes pour résoudre ce problème : 1. Rendez-vous sur la page de votre compte WPML à https://wpml.org/account/sites/ 2. Supprimez la clé du site. 3. Dans votre tableau de bord WordPress, allez dans Plugins -> Ajouter -> Onglet Commercial. 4. Cliquez sur « Désenregistrer WPML de ce site ». 5. Cliquez sur « Enregistrer WPML ». 6. Cliquez sur « Obtenir une clé pour ce site ». 7. Enregistrez le site et saisissez la nouvelle clé. Nous allons rétablir tous les crédits qui ont été utilisés à tort. Veuillez nous informer dès que la nouvelle clé est enregistrée.
Si cette solution ne résout pas votre problème, ou si elle semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support.
Problem: The client noticed that all their credits were mistakenly assigned to their clients' accounts and needed a way to transfer them back to their own account. Solution: We explained that when a sitekey is created, WPML allocates 2000 free credits to that site, which cannot be transferred to another account or site. These credits are specifically allocated to the site they were issued for. We checked the client's sites and confirmed that most of them have these free credits. Additionally, we noted that one particular site, mentioned by the client, had 4000 free credits, which is why they saw the message about the credits.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket.
Problem: You are experiencing an issue where, despite having fully translated your pages/posts in the Advanced Translation Editor and completing the process, the translation status icon remains a red exclamation mark (or "needs update" sign) instead of changing to the green checkmark. Solution: We recommend checking if there is obsolete content data in your posts. You can do this by selecting a problematic post, editing it, and simply clicking on 'Update' to save the current content to the database. After updating, try sending the post to automatic translation again. If the status correctly displays green checkmarks (completed), the issue is resolved. For other posts or pages, you can use the bulk edit option on the listings page to update them without making any changes, and then send them to automatic translation on the Translation Dashboard.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
