Problem: If you're experiencing an issue where your shop page becomes blank after accessing different language versions of the site, and you suspect it might be related to WCML triggering a rewrite rules flush, here's a step-by-step guide to help you diagnose and potentially resolve the issue. Solution: 1. Enable WordPress debugging to capture any relevant errors. Edit your wp-config.php file and add these lines before the comment /* That's all, stop editing! Happy publishing. */:
2. Replicate the error by accessing the shop page in different language versions. 3. Check the debug.log file located in /wp-content/debug.log for any WPML-related errors and share the full error message with us. 4. To rule out any conflicts caused by third-party plugins, we recommend temporarily deactivating all plugins except WPML, WCML, and WooCommerce. 5. Ensure you back up your site before making any changes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: Der Kunde berichtet von zwei Hauptproblemen: Erstens gibt es eine Meldung über ein Problem mit der REST API, obwohl die API als gültig zurückmeldet. Zweitens kann der Kunde die Lizenzen seiner Subsites nicht aktivieren, da ständig die Meldung 'Unable to register: Site key not matching' erscheint. Solution: Für das REST API Problem empfehlen wir, ein vollständiges Backup der Website zu erstellen und folgende Schritte durchzuführen: 1. Navigieren Sie zu WPML > Support > Troubleshooting. 2. Klicken Sie auf die Option 'Remove all messages and notifications'. Sollte dies das Problem nicht beheben, könnten wir versuchen, die Benachrichtigung direkt in der Datenbank zu entfernen. Für das Lizenzaktivierungsproblem haben wir ein separates Ticket erstellt, um eine klarere und organisierte Lösung zu ermöglichen. Bitte folgen Sie diesem Link für weitere Unterstützung: https://wpml.org/de/forums/topic/teilen-multisite-registration/
Bitte beachten Sie, dass diese Lösung möglicherweise veraltet oder nicht auf Ihr Problem anwendbar ist. Wir empfehlen Ihnen, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben. Sollten weiterhin Probleme auftreten, zögern Sie nicht, ein neues Support-Ticket zu eröffnen.
Problem: Sie versuchen, Inhalte von einer WordPress-Website mit "qTranslate X Cleanup" nach WPML zu migrieren, aber der Importprozess wird nicht abgeschlossen. Es werden 458 Beiträge und 81 Seiten migriert, wobei die Kategorien übertragen, aber die Tags nicht benötigt werden. Trotz Deaktivierung unnötiger Plugins bleibt der Prozess stecken. Lösung: Stellen Sie sicher, dass alle Inhalte in qTranslate gültige Sprachinformationen in jeder Sprache haben, da das Fehlen dieser Informationen die Migration verhindern kann. Beachten Sie, dass unser Migrations-Plugin nur für Beiträge und Seiten funktioniert, die standardmäßigen WordPress-Posttypen. Es funktioniert nicht mit benutzerdefinierten Posttypen. Weitere Informationen finden Sie hier: WPML Dokumentation zur qTranslate-Importierung.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The client updated the privacy policy and homepage translations using the Advanced Translation Editor. Although the changes appear correct in the editor, they are not visible on the website's frontend. This issue is common with sites using page builders like Elementor and caching mechanisms.
Solution: 1. Clear WPML's internal cache and any site-level caches: * Go to WPML → Support → Troubleshooting in your WordPress admin. * Scroll down and use the options to clear caches. 2. If the issue persists, consider deactivating caching or optimization plugins temporarily to check if they are causing the issue. 3. If translations still do not appear, it might be necessary to check for server-level or host-managed caching outside of WordPress plugins and investigate possible synchronization issues between Elementor, the Astra theme, and WPML.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: You are experiencing issues with your UAE header/footer disappearing and reverting to the default theme header when WPML is active on your Elementor-built site. You are also inquiring about the inclusion of a WPML Elementor Multilingual addon in your plan, the need for an upgrade for full compatibility, and support for automated or AI-powered translation. Solution: 1. There is no separate WPML Elementor Multilingual addon required as our plugins already support Elementor adequately for site translation. 2. No upgrade is necessary for your account to achieve full compatibility with Elementor and Slider Revolution. 3. The issue with the UAE header/footer should resolve by ensuring that all content is initially created in the default language (English) and then translated to French. For more details on setting this up, visit https://wpml.org/documentation/plugins-compatibility/elementor/ 4. Your current plan does support automated translation. You can set up AI-powered translation for bulk translating your pages by following the guide here: https://wpml.org/documentation/automatic-translation/
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problema: El cliente enfrentaba un problema con la traducción automática en su sitio web, donde los términos del glosario no se aplicaban correctamente, especialmente en los títulos, a pesar de usar el glosario de WPML. Solución: Para asegurar que el glosario funcione correctamente y sobrescriba los términos en todo el contenido, incluyendo títulos, recomendamos utilizar los motores de traducción PTC o DeepL. Si el contenido fue traducido hace más de 30 días, es necesario reenviarlo a traducir a través de WPML -> Translation Dashboard. Puedes encontrar más detalles en esta guía: https://wpml.org/es/documentation-2/traducir-los-contenidos/editor-de-traduccion-avanzado/como-utilizar-el-glosario-para-traducir-con-precision/#updating-translations
Si esta solución no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión de la solución permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/soporte-en-espanol/.
Problem: The client reported issues with their site, including an error related to the 'String Translation table' which interfered with other plugins, notably affecting the display of slides on the homepage and causing abnormalities in the translations area. Solution: We advised the client to update their WPML plugin and its add-ons to resolve the issue. Here are the steps we recommended: 1. Create a backup of the website, preferably testing on a staging version to avoid disruptions. 2. Ensure you are signed in at wpml.org. 3. Visit https://wpml.org/account/downloads/ and click on the Download WPML manually link. 4. Download the latest versions of WPML and its add-ons. 5. Follow the manual installation guide at https://wpml.org/faq/updating-wpml-manually/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problema: El cliente tiene varias consultas sobre la gestión de sus sitios y créditos en WPML. Las principales preocupaciones incluyen cómo desregistrar sitios que ya no gestiona, activar la detección automática de textos de imágenes para evitar duplicados y traducciones faltantes, y cómo manejar la transferencia de un sitio a un cliente, incluyendo el uso de créditos de traducción.
Solución: 1. Para desregistrar un sitio que el cliente ya no gestiona: - Iniciar sesión en la cuenta de WPML.org. - Ir a **Registrar WPML en tus sitios**. - Encontrar el sitio a desregistrar y hacer clic en el icono de la papelera para eliminarlo. Esto liberará la licencia para que el cliente del sitio pueda registrarla bajo su propia cuenta.
2. Para activar la detección automática de textos de imágenes en UMATRABAL.com: - Iniciar sesión en el panel de administración de WordPress. - Navegar a **WPML -> Media**. - Activar la opción de detección automática de textos de imágenes.
3. Para registrar un nuevo sitio y gestionar la transferencia de la licencia a un cliente: - Iniciar sesión en la cuenta de WPML.org. - Ir a **Registrar WPML en tus sitios** y seguir los pasos para registrar el nuevo sitio. - Una vez registrado, instalar y activar WPML en el nuevo sitio introduciendo la clave generada.
Si la solución proporcionada no resuelve tu problema o si la información parece desactualizada, te recomendamos abrir un nuevo ticket de soporte. También es aconsejable revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de temas y plugins. Para asistencia adicional, visita nuestro foro de soporte en https://wpml.org/es/forums/forum/ayuda-en-espanol/.
Problem: The client is experiencing high CPU utilization and slow queries on their website when WooCommerce is activated along with WPML. Solution: We recommend the following steps to address the issue: 1. Ensure all WPML components are up to date by going to Plugins -> Add New Plugin, clicking on the Commercial tab, and then clicking the Check for updates button. Install any available updates for WPML Multilingual CMS, WPML SEO, Advanced Custom Fields Multilingual, and Ninja Forms Multilingual. 2. If updating does not resolve the issue, follow these troubleshooting steps: - Create a full site backup or a staging site with a copy of the production site. - Flush any cache memory. - Update all outdated plugins and themes, especially the WPML plugins. - Deactivate all plugins, including WPML ones, and activate a default WordPress theme like Twenty Twenty. - Reactivate the WPML plugins, WooCommerce, and WCML. If the issue disappears, reactivate the theme and then other plugins one by one to identify the problematic plugin. For more detailed guidance on identifying slow queries, visit https://wpml.org/faq/how-to-debug-performance-problems/.
If these steps do not resolve the issue or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needed to remove the Spanish language from a WordPress multisite and encountered issues where the deletion process would halt due to problems with WooCommerce product variations and database errors. Solution: We recommended the following steps: 1. Create a complete backup of the site. 2. Navigate to WPML -> Languages -> Site Languages, click on 'Add / Remove Languages', deselect Spanish, and save the changes. 3. If the issue persists, deactivate all WPML plugins, reactivate them, clear any existing caches, and check again. 4. Enable WordPress debug mode by following the guide at https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/ and share the fatal error from the debug.log file. 5. If necessary, apply a specific workaround by modifying the plugin code at sitepress-multilingual-cms/classes/post-translation/endpoints/DeleteTranslatedContentOfLanguages.php.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
