Problem: The client needs assistance in creating a United States version URL for their website using the structure: https://www.cybernx.com/en-us/. They require confirmation on server-side changes such as DNS, rewrite rules, redirects, caching, and any potential impacts on existing URLs or SEO. Additionally, they need to know if any security rules or firewall settings might block this URL. Solution: We recommend adding a new language with the en-US language code in the WPML's languages table. You can find guidance on how to do this here: Editing WPML's Languages Table. After setting up the language, translate the homepage into English (US). Your default language homepage will remain accessible at https://www.cybernx.com/, and the newly translated homepage will be available at https://www.cybernx.com/en-us/.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket.
Problem: The client was unable to translate the tab title in the Woodmart theme for WooCommerce on a single product page. Solution: We located the string under 'Admin Texts Translation'. We recommend you navigate to WPML → String Translation to translate the necessary string. For detailed guidance, you can refer to our documentation on String Translation.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the issue persists. You can do so at our support forum.
Problema: Il cliente ha ricevuto un messaggio che consiglia di abilitare il rilevamento automatico dei testi delle immagini di WPML per evitare campi media duplicati e traduzioni mancanti. Il cliente si chiede perché dovrebbe abilitare questa opzione dato che i testi e le traduzioni non hanno frequenti aggiornamenti. Soluzione: Noi consigliamo di abilitare questa opzione per garantire il corretto funzionamento della traduzione dei media. Puoi trovare maggiori informazioni e istruzioni dettagliate nella nostra documentazione ufficiale. Inoltre, il plugin OTGS Installer non è necessario mantenerlo installato dopo aver collegato il sito al tuo account WPML e installato i plugin di WPML. Una volta completata l'installazione e l'attivazione dei plugin WPML, può essere tranquillamente disinstallato.
Se questa soluzione non dovesse essere più attuale o non applicabile al tuo caso, ti invitiamo a aprire un nuovo ticket di supporto. Ti consigliamo inoltre di verificare sempre la presenza di problemi noti collegati alla tua versione su problemi noti, di confermare che hai installato le ultime versioni dei temi e dei plugin e di contattarci sul forum di supporto WPML per assistenza ulteriore.
Problem: You are experiencing an issue where the Admin Language Switcher (flags) has disappeared from the WooCommerce Product Attributes page. This problem occurs despite trying different themes and is specific to the Product Attributes screen, as the switcher works correctly on Posts, Pages, and Product Categories. Solution: We recommend translating the Attributes through the correct section in WPML. You should navigate to WPML > Taxonomy Translation to translate both the Attribute name and the attribute terms. For detailed guidance on translating WooCommerce elements, please refer to our documentation: How to Translate WooCommerce.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problème : Le taux de change ne fonctionne pas comme prévu, avec un exemple où 1 CHF devrait équivaloir à 1.07 EUR, mais le produit s'affiche à un prix inférieur en EUR. Solution : Le problème semble lié à la configuration des taxes dans WooCommerce plutôt qu'à un problème de code ou de plugin. Voici les étapes pour comprendre et ajuster la configuration : 1. Dans WooCommerce → Réglages → Taxes, assurez-vous que l'option « Les prix sont saisis avec taxes » est activée. 2. Vérifiez les réglages sous WooCommerce → Réglages → Taxes → Taux standards et assurez-vous que les taux de TVA sont correctement configurés pour chaque pays. 3. WooCommerce calcule la TVA en fonction de l'adresse de livraison du client, ce qui peut modifier le prix final affiché selon la localisation du client. 4. Pour tester si d'autres plugins interfèrent, désactivez tous les plugins sauf WooCommerce et vérifiez si le problème persiste. Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de confirmer que vous avez installé les dernières versions de vos thèmes et plugins, et si nécessaire, d'ouvrir un nouveau ticket de support sur notre forum de support.
Problem: If you're experiencing 404 errors on your translated pages after permanently removing a page and find that re-saving permalinks via /wp-admin/options-permalink.php does not resolve the issue, this summary might help. Solution: 1. Ensure that your homepage is set up correctly. In WordPress, a page set as the homepage should be accessible directly via the main domain (e.g., domain.com) and not through a URL like domain.com/homepage. This setup should apply to both the default language and its translations. 2. If you are using WooCommerce, ensure that you have the WooCommerce Multilingual (WCML) add-on installed and that all related products and categories are translated. This is essential for the correct display of WooCommerce content across different languages. For more details, visit WooCommerce Multilingual documentation. 3. Check that the translated slugs are stored in the wp_posts table, which holds all translated content and slugs, similar to the default language.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problème : Le client a rencontré un problème où certains mots dans une liste déroulante ACF n'étaient pas traduits sur son site multilingue, malgré la traduction de la majorité de la page. Solution : Nous avons recommandé au client de suivre ces étapes pour résoudre le problème : 1. Utiliser l'option de traduction automatique pour les champs ACF spécifiques en suivant les instructions sur ce lien. 2. Activer l'éditeur de traduction pour le produit concerné et le renvoyer pour une traduction automatique, comme expliqué ici : Traduire vos contenus. 3. Appliquer cette méthode à tout autre produit présentant le même problème.
Si cette solution ne s'applique pas à votre cas ou semble obsolète, nous vous recommandons de vérifier les problèmes connus, de vérifier la version des correctifs permanents et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client needed help translating button texts in a multilingual site using the Shop Kit plugin, which is an additional plugin for Kadence. The texts included 'Winkel', 'In winkelwagen', and 'Kies de uitvoering' in Dutch; 'Shop', 'Im Warenkorb', and 'Wählen Sie die Version' in German; 'Boutique', 'dans le panier', and 'Choisissez la version' in French. The client was unable to find a way to translate these texts directly within the plugin. Solution: We recommended adding the necessary strings from the Admin Texts for translation. This can be done by navigating to the WPML String Translation page from the WordPress admin panel. Once the strings are added, they can be translated using the WPML String Translation tool. We asked the client to check if the translations were applied correctly.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problème : Vous ne parvenez pas à changer le logo en anglais malgré l'utilisation de la traduction de chaînes et de médias. De plus, vous avez un formulaire de recherche Ivory Search qui affiche le mot "Rechercher" que vous n'arrivez pas à traduire. Solution : Nous avons traduit les identifiants de l'image et des formulaires pour vous. Pour le logo, l'identifiant de l'image traduite est le 16. Veuillez vérifier si le logo en anglais s'affiche correctement maintenant en visitant votre site en anglais. Si l'URL de l'image traduite ne fonctionne pas, vous pouvez essayer de la recharger ou de vérifier son chemin d'accès correct dans la section de traduction de médias de WPML.
Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus, de vérifier la version du correctif permanent et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
Problem: The client needed help with translating all ACF group fields described as "Nothing to configure" and resolving URL issues where a previously deleted page's URL slug turns into "__trashed". Additionally, there was a problem with 404 errors after permanently removing a page. Solution: 1) For translating ACF Options Page custom field groups: - Set a translation preference for the field group. - Add values to the custom fields in the default language and update. - Switch to the desired translation language using the language switcher and add translations. Detailed instructions can be found here: Translating the ACF Options Page Custom Fields with WPML. 2) For the URL issue: - If the page is in the Trash, restore it and then translate. - If the page is permanently deleted, empty the Trash, create a new page, and translate it.
If this solution does not apply to your case because it might be outdated or not relevant, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
