Bug translating WordPress Manufacturer theme Service and Timeline elements

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This topic contains 4 replies, has 3 voices.

Last updated by davidG-81 3 years, 1 month ago.

Assisted by: Bruno Kos.

Author	Posts
December 24, 2020 at 11:30 am #7729997
davidG-81	Hi there, I'm using the WordPress theme "Manufacturer" with Elementor and WPML for the translations. There are a couple of theme elements -Service and Timeline, that can't be translated using the WPML translation editor (the corresponding strings are not detected with this editor) and the only way to do it is by going to the translated page and translate these elements using Elementor. The problem is that, whenever I update the information in these elements in the original language -Spanish in this case, the translations of the elements -English and French, are lost and replaced by the strings in Spanish. How can this be fixed? These are the two elements that have this problem: hidden link hidden link Thanks in advance.
December 26, 2020 at 12:16 pm #7735513
Otto Supporter Languages: English (English ) Spanish (Español ) Timezone: America/Argentina/Buenos_Aires (GMT-03:00)	Hello there, Welcome to WPML support forum. While one of my teammates takes care of your case I will provide you with the first debugging steps. Custom Elementor elements (not the ones included in the plugin but those created by themes or other plugins) need to be integrated with WPML. Here you have information about how to do it: https://wpml.org/documentation/support/language-configuration-files/how-to-register-page-builder-widgets-for-translation/ Let us know if it helps. Otto
March 12, 2021 at 11:16 pm #8298441
davidG-81	Hi there, I talked with the theme authors but they haven't been able to assist me yet. Can you please help me? Thanks in advance.
March 14, 2021 at 7:51 am #8304125
Bruno Kos Supporter Languages: English (English ) German (Deutsch ) French (Français ) Timezone: Europe/Zagreb (GMT+02:00)	Hi, I assume these "translations" are not in fact duplicates? https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#how-to-convert-a-translation-into-a-duplicate And you don't have this there? hidden link Apart from that, you can ask them them to join us here: https://wpml.org/documentation/theme-compatibility/go-global-program/ Or try translating these pages like this: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/ Because theme and plugin developers should do these implementations themselves: https://wpml.org/documentation/plugins-compatibility/elementor/how-to-add-wpml-support-to-custom-elementor-widgets/ https://wpml.org/documentation/support/translating-elementor-plugin/ There are 1000s of various widgets out there and it would be impossible for WPML support to accommodate, there are themes that come with 30-40 widget alone, that's why we only support default Elementor and Elementor Pro widgets. Regards, Bruno Kos
March 22, 2021 at 9:30 am #8366357
davidG-81	Hi, thanks for your reply. I'm going to take a loot at it and will be back to you soon. Please, don't close the ticket just in case I need further assistance regarding this issue. Regards,

This ticket is now closed. If you're a WPML client and need related help, please open a new support ticket.