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[Closed] Missing Translated contents using Advanced Translated Editor

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This topic contains 35 replies, has 3 voices.

Last updated by Alejandro 4 weeks, 1 day ago.

Assisted by: Alejandro.

Author Posts
March 5, 2024 at 6:05 pm #15376014

mariannaF-4

Please look at the screenshot.

Screenshot 2024-03-05 at 1.03.50 PM.png
March 5, 2024 at 6:07 pm #15376034

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've shared your feedback with our 2nd Tier Support and I will come back to you once I hear from them.

March 6, 2024 at 2:15 pm #15379936

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

This is the feedback from our 2nd Tier Support. The page_post_id_here needs to be replaced with the actual post ID that is 11007 . The ID can be seen on the URL here hidden link when editing this post hidden link

SELECT * FROM `Zcljhhaticl_translate_job` WHERE job_id IN (SELECT job_id  FROM `Zcljhhaticl_translate` WHERE `field_type` = 'original_id' AND `field_data` = '11007');

Let us know how it goes.

March 6, 2024 at 2:31 pm #15380028

mariannaF-4

The results are in here:

hidden link
March 6, 2024 at 2:41 pm #15380122

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

I've checking with our 2nd Tier Support.

March 7, 2024 at 4:45 pm #15386005

mariannaF-4

Do you have an update?
March 7, 2024 at 4:49 pm #15386041

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

Our 2nd Tier Support identified the issue and they have escalated this further for you. I will get back to you once I've received feedback.

March 11, 2024 at 2:03 pm #15395804

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your patience.

I have feedback and our devs are looking into the translation issue. In the meantime, could you tell me which other pages you are encountering this issue? We will refund the credits for the pages that are facing this issue.

March 14, 2024 at 12:05 pm #15409653

mariannaF-4

We don’t see this with any others right now.
March 14, 2024 at 2:56 pm #15410844

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thanks for your reply.

I've checked and this page hidden link has around 2574 words as shown in the translation management for each language. I've also attached a screenshot for our reference.

I will refund the credits for two languages and it will be around 10000 credits as compensation. You will see an extra 10000 credits on your account. Then, you can run the translations again using the credits. Please let me know how it goes.

Screenshot_251.png
March 14, 2024 at 3:37 pm #15411239

mariannaF-4

We aren’t using automatic translations at all. Everything was done manually.
March 14, 2024 at 3:40 pm #15411249

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for getting back to us.

Unfortunately, we regret to inform you that the lost translations on that page cannot be retrieved, and we were unable to identify the issue from our end. As a resolution, we have provided some credits for you to utilize automatic translations to translate the page content into Chinese.
March 14, 2024 at 3:43 pm #15411251

mariannaF-4

I thought you mentioned in a previous message that there was feedback from the developers.
March 14, 2024 at 3:47 pm #15411271

Kor
Supporter

Languages: English (English )

Timezone: Asia/Singapore (GMT+08:00)

Thank you for responding. As previously mentioned, "I have feedback and our devs are looking into the translation issue.". Despite their efforts, they were unable to pinpoint the cause of the disappearance of the translation. As a gesture of goodwill, we have credited your account with translation credits so you can utilize the "Automatic Translation" feature to re-translate the page.
March 14, 2024 at 5:18 pm #15411717

mariannaF-4

You said in a previous message that an issue was found.

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