Problem: The client reported that one of the menu items ('Insights') on their website did not translate into Arabic. Additionally, when navigating the Arabic version of the site and clicking on 'من نحن' followed by 'اتصل بنا', it redirected to the English version of the page, despite the pages being translated. Solution: We recommended the following steps to resolve the issue: 1. Navigate to the site backend, then go to Appearance -> Menu. 2. Select the main menu. 3. Use the language switcher in the admin bar to switch to Arabic. 4. Manually translate the 'Insight' string and any other untranslated links. 5. Save the changes.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client faced two issues: 1) The multilingual language switcher was positioned at the bottom of the page instead of the header. 2) Four translated pages did not display their forms correctly, and these forms were not visible in the translation management page. Additionally, there were no updates available, and WordPress support could not resolve the issue. Solution: For the language switcher issue, we added the language switcher block to the Front Page Template. More details on adding language switchers can be found here: Language Switcher Options. Regarding the translation issue, it was due to a block encoded in base24, which WPML could not translate. We resolved this by updating to WPML version 4.9.3 and WPML String Translation version 3.5.2. The client was advised to update these plugins by checking for updates under 'WordPress Dashboard > Plugins > Add new > Commercial (tab)' and then clicking the 'Check for Updates' button. Detailed update instructions are available here: Automated Updates. After updating, the client needed to send the Front Page for translation again and complete the translation process.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML Support Forum.
Problem: You are experiencing an issue while translating a page, encountering an error that prevents you from proceeding. Solution: We are aware of this problem and are planning to address it in a future release. For now, we recommend you try the following workaround: WPML cannot send base64 encoded content to translation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is inquiring about which mail subscription plugins are compatible with WPML, such as MailChimp. Solution: If you're wondering about mail subscription plugins that are compatible with WPML, we recommend checking our list of compatible plugins at https://wpml.org/plugin-functionality/email-marketing-lead-generation/. As for Zoho Mail, currently, we do not have information on its compatibility with WPML.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to ensure that your thank you page slug is displayed in English, but it is currently showing in Arabic. Solution: We recommend checking the settings in WPML to manage how slugs are generated for translated documents. Here are the steps to manually set the slug in English: 1. Navigate to WPML → Settings. 2. In the “Translated documents options” section, select “Translate” to include the slug in the translation instead of auto-generating it from the title. 3. Make a minor edit to the original “Thank You” page and update it. 4. Open the translation editor for this page, where you will now see the slug field. Here, you can either copy the slug from the original or translate it manually.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using the WPML plugin and encountering an issue where the thank you page after submitting a form on the contact us page appears in English instead of Arabic, despite being translated. Solution: We recommend checking how the form was created and how the thank you page is set to appear after form submission. It's important to ensure that the settings in your WPML configuration are correctly directing to the translated version of the thank you page in the appropriate language. Please provide more details about your form setup and share screenshots if possible, to help us better understand and assist you.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing recurring issues with language switching on the home page using the WPML plugin. Solution: We resolved the issue by setting the Home menu item to a Home link. We then sent the Navigation Menu for translation from the WPML >> Translation Management page. After completing the translation in Advanced Translation Editor (ATE), the correct home menu item link now displays in both languages. We recommend the client to check and confirm if the issue is resolved.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and verify that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket here.
