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37,028 Responses to “Pre-sales Questions”
Hi there,
I´m thinking about purchasing your plugin. But before I have some questions.
1. Is it enough to purchase the Multilingual CMS plugin? I will need further components, such as BuddyPress Multilingual, GravityForms Multilingual, WPML Translation Management,, WPML String Translation, WooCommerce Multilingual. Are these components included or do I need to to purchase more plugins later on?
2. I´ve heard that WPML is known to make websites very slow. Is that true? What is your position on that?
3. Very important for me is the use of different currencies. I´ve read some stuff online about it with your plugin, but I haven´t really figured out, if you can offer what I´m looking for. I would like some bookable products (so not the standard products) to be in different currencies than others. They should also be paid in these currencies, so it would have to be consistens through all over the booking process.
Example: You book a tour in Berlin Germany, you would pay in Euros. The next day you are in Colombia, so you book a tour and pay it in Pesos.
Hello Raphael,
Thanks for your interest. Below are the answers to your questions:
1) The CMS subscription gives you access to download all our plugins
2) You should try WPML on your site as this depends on many factors. If needed you can ask for help at our forum, where our supporters will assist you
3) You can read about multiple currencies here https://wpml.org/documentation/related-projects/woocommerce-multilingual/#multiple-currencies
My client wants to know if there is an excel import/export feature where they can pull all the text from the website and give it to their translators. They would then import the file or they would manually add the translations.
Hi¡ I have this crowdfunding site for social projects that im looking to translate. It works under ignition deck plugin. I´d like to know if its gonna work with this plugin and if it´s any kind of discount for social projects? 🙂 thanks
Hello Alejandro,
Thanks for your interest. We have not tested IgnitionDeck yet but it’s in our queue.
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/.
I already have an English website that was professionally translated into Spanish. But we are redesigning the sight and will be adding a few new pages. I would like to use some of the already translated pages and just copy over the text from the old sight. Then I would like to use the auto-translator for the new pages. Is it possible to use both options when and where I want to on the same sight?
We are interested in this plugin, but need to clarify a few doubts before buying it:
1. With the wpml multilingual cms for 3 sites, can we choose the 3 languages we want or are they set by default?
2. Currently we have the plugin qtranslatex installed on our site but once uninstalled it leaves a lot of shortcodes, garbage. I have heard that the plugin wpml can help to clean it up. Is that correct?
Hello, thanks for your interest in WPML.
1. You can choose as many languages as you want. After installing WPML, WPML wizard will guide you through the installation process and will ask you to select languages. You can update the list of language later.
2. That’s correct. Here’s the plugin: https://wpml.org/documentation/related-projects/qtranslate-importer/
1. Is WMPL compatible with AVADA
2. Are there automatic translations available?
3. Can I use your plugin simultaneously on the desktop and mobile website?
Thank you in advance, Michel
Hello Michel,
1. Yes, it is and many of WPML customer use Avada.
2. WPML doesn’t translate automatically, you need to insert your translations but since recently we have an advance translation editor where automatic translations are available. You can read more about it here: https://wpml.org/2018/06/machine-translation-available-in-wpmls-advanced-translation-editor/
3. Yes.
The Lifetime offer is no longer available for our new users. If you purchased your Lifetime license successfully you can use it forever. Of course you can use our refund policy if you want, provided you bought from us within the last 30 days.
Hello guys. When i buy wpml – i get also all these addons, such as wpml string translation etc?
Also, will wpml work well with woocommerce variable products?
Hi guys, I have 3 sites Multilingual CMS subscription but need to expand past 3 sites and when I go to try go and buy Multilingual Agency it says “You already have an account that includes all the features of this account.” Same for if I try to double up on CMS. Is there any way to add to my subscription ? I have another 4 sites to support.
Hello Phillip.
I checked your account (I used the email you used for posting this comment) and you have the Multilingual CMS for life. It means that you can register as many sites as you want and you can use WPML forever. No need to change your subscription.
I am interested to buy your plugin and please add the Georgian language in the list languages. I know manually I can add, but it is very tiresome what I watched online. I would be happy if you put in the next release Georgian language with locale codes and etc to make it fully functional in your plugin.
Please let me know when you will add the Georgian language.
Hello,
I can forward your feedback to our developers but please note that all changes in the development take time. If you didn’t manage to add this language, you can ask for our supporters to help you. You will need to create a support ticket.
after consulting your request with our developers:
“Adding a new language requires creating the translation of that language in all other supported languages (‹60). If we do that for every user asking to add a “non-supported” language, we will spend a lot of time doing that, because is not a simple translation task. WPML provides as interface to do that. Adding a new language takes just a couple of minutes of the user’s time, while, adding it as a out-of-the-box language, takes at least one hour of our time.”
so we recommend you add it by yourself and contact our support help in case of difficulties.
Hello,
if you enter your VAT number on the checkout page (when buying WPML) and if it’s correct, it should be immediately reflected in the price. So for example, if you are buying the CMS version, you should pay $79.00 (instead of $97.17). If this is not happening, it means there is something wrong and for such cases, please contact us using this form: https://wpml.org/home/contact-us/contact-form/ or send us an email to hello@wpml.org.
I have just replied to your previous question. On your checkout page, you will see the initial price and the VAT. The VAT will disappear if you enter the correct VAT number. Ig that’s not the case, please contact us using this form and we will help you to sort that out.
1) If i buy WPML Multilingual CMS version and then do not renew my subscription for couple of years, would I be entitled to the renewal discount? Or should I pay the full price again?
2) What is your policy about security fixes? If a security hole was found that affects older versions of your products and my “Free Updates” period was over, would you release a fix and protect me? Or do i have to renew my subscription?
thanks for your interst in WPML.
#1. No, you wouldn’t but please make sure to cancel your subscription in your WPML account. Simply press Cancel. You can do it anytime and you will be able to access WPML plugins for the entire first year even if you cancel your subscription right after your purchase. Of course, you can use all the plugins you have downloaded and installed forever, what I’m saying is that you just lose access to future versions and our support help.
#2 We had such a situation (security hole) once in the past and we enabled the fix for all our users, even the ones with expired accounts. But we don’t have any strict policy about it and I cannot promise anything. Best is to follow our blog to be up to date.
I’m a bit confused about purchase process and cost. I have to make another site now with wpml . Do I have to buy another license now again? What will be my cost yearly according to my account?
Thank you! regards
Hello Adrian, you have the Agency account so you can use WPML on as many sites as you want. No need to buy another one. I checked your account and the yearly cost for you is $119.00.
If I buy the Multilingual CMS version now, and later find I need more than 3 sites, what is the cost to upgrade to Agency? Would I pay the difference, a discounted rate or do I have to pay full price?
Hi there,
I´m thinking about purchasing your plugin. But before I have some questions.
1. Is it enough to purchase the Multilingual CMS plugin? I will need further components, such as BuddyPress Multilingual, GravityForms Multilingual, WPML Translation Management,, WPML String Translation, WooCommerce Multilingual. Are these components included or do I need to to purchase more plugins later on?
2. I´ve heard that WPML is known to make websites very slow. Is that true? What is your position on that?
3. Very important for me is the use of different currencies. I´ve read some stuff online about it with your plugin, but I haven´t really figured out, if you can offer what I´m looking for. I would like some bookable products (so not the standard products) to be in different currencies than others. They should also be paid in these currencies, so it would have to be consistens through all over the booking process.
Example: You book a tour in Berlin Germany, you would pay in Euros. The next day you are in Colombia, so you book a tour and pay it in Pesos.
Is that possible?
Thank you so much for your pre sale answers 🙂
Raphael
Hello Raphael,
Thanks for your interest. Below are the answers to your questions:
1) The CMS subscription gives you access to download all our plugins
2) You should try WPML on your site as this depends on many factors. If needed you can ask for help at our forum, where our supporters will assist you
3) You can read about multiple currencies here https://wpml.org/documentation/related-projects/woocommerce-multilingual/#multiple-currencies
Remember we have a Refund policy that allows you to try WPML for 30 days and see if it suits your needs https://wpml.org/purchase/refunds-policy/
Best,
My client wants to know if there is an excel import/export feature where they can pull all the text from the website and give it to their translators. They would then import the file or they would manually add the translations.
Is this possible?
Hello,
yes, you can use the WPML All Import plugin or XLIFF files.
Hi¡ I have this crowdfunding site for social projects that im looking to translate. It works under ignition deck plugin. I´d like to know if its gonna work with this plugin and if it´s any kind of discount for social projects? 🙂 thanks
Hello Alejandro,
Thanks for your interest. We have not tested IgnitionDeck yet but it’s in our queue.
I am afraid we have stopped supporting non-profits for now. We continue to support the existing ones in our system but we cannot take new ones. You are welcome to buy WPML and try it for 30 days. If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/.
Hope this helps!
I read an article online that said you could do a full buyout for $195 but I don’t see that offer on your website. How do I sign up for that?
Hello Julie,
we used to have this offer in the past but we no longer have it.
is it possible to make this option again? thanks
I’m sorry but this is no longer available.
I already have an English website that was professionally translated into Spanish. But we are redesigning the sight and will be adding a few new pages. I would like to use some of the already translated pages and just copy over the text from the old sight. Then I would like to use the auto-translator for the new pages. Is it possible to use both options when and where I want to on the same sight?
Helli Julie,
yes, that’s possible. WPML doesn’t translate automatically, you need to insert your translations but since recently we have an advance translation editorial where automatic translations are available. You can read more about it here:
https://wpml.org/2018/06/machine-translation-available-in-wpmls-advanced-translation-editor/
Hi guys,
If we purchase “Multilingual CMS” package, can we upgrade to “Multilingual Agency” at any time?
Hello, yes you can. You will find a link to do so in your WPML account and when you upgrade you will pay the difference in purchase price.
Hello
Does your plugin support vietnamese?
Hello. Yes, it does. https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages
Do you have any demo page so i can check out the look and feel?
No, we don’t. But our refund policy allows you to test WPML without any risk. Please check this link: https://wpml.org/purchase/refunds-policy/
Will WPML work with the Storefront theme? (for Woocommerce)
Hello Kenneth,
Thanks for your interest. Yes, you can use WPML with Storefront https://wpml.org/documentation/theme-compatibility/storefront-wpml-create-a-multilingual-shop/
Let me know please if you have any further question.
Hello! Can you plugin automaticly detect browser default language and redirect users to site on their language?
Yes. Here is the documentation page for browser language detection in WPML:
https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
Hi, I am looking at purchasing your plugin. May I ask, are you based in Hong Kong? If so, how come I am getting charged VAT from Spain?
The EU requires all companies, no matter where they are registered, to charge VAT. We collect this VAT and pass it to the EU.
can i use Multilingual CMS subscription for one domain with multiple sub domains ?
Yes, it works fine. This tutorial shows the setup that you need to do for languages in domains/sub-domains:
https://wpml.org/2016/04/use-wpml-different-domains-per-language/
Hi amir,
I have a different situtation .
I have a really big website with the same domain and several subdomains.
Domain is yotamy.com
And i also have
My.yotamy.com
Buy.yotamy.com
Sell.yotamy.com
Groupdeal.yotamy.com
Import.yotamy.com
Etc.
All websites are with the same data base and theme.
Do i need to register them seperatly ?
Which subscription do i need ?
Tnx,
Yoni
I just replied to your previous comment. If you are using WordPress Multisite, you don’t need a separate license for each of your subdomains.
Hi amir,
I have a different situtation .
I have a really big website with the same domain and several subdomains.
Domain is yotamy.com
And i also have
My.yotamy.com
Buy.yotamy.com
Sell.yotamy.com
Groupdeal.yotamy.com
Import.yotamy.com
Etc.
All websites are with the same data base and theme.
Do i need to register them seperatly ?
Which subscription do i need ?
Tnx,
Yoni
WordPress Multisite is considered one domain. You need to generate only one key and register it in Network > Plugins > Add new > Commercial
We are interested in this plugin, but need to clarify a few doubts before buying it:
1. With the wpml multilingual cms for 3 sites, can we choose the 3 languages we want or are they set by default?
2. Currently we have the plugin qtranslatex installed on our site but once uninstalled it leaves a lot of shortcodes, garbage. I have heard that the plugin wpml can help to clean it up. Is that correct?
Hello, thanks for your interest in WPML.
1. You can choose as many languages as you want. After installing WPML, WPML wizard will guide you through the installation process and will ask you to select languages. You can update the list of language later.
2. That’s correct. Here’s the plugin: https://wpml.org/documentation/related-projects/qtranslate-importer/
Hello! we are an NGO for deafblind people and we need to translate the webpage on several languages. Is it possible to have a free version?
Many thanks,
Helen
Hello Helen,
unfortunately, we don’t have any free versions, even for non-profit organizations but thanks for asking.
Hello Support Team
Have a few presales questions:
1. Is WMPL compatible with AVADA
2. Are there automatic translations available?
3. Can I use your plugin simultaneously on the desktop and mobile website?
Thank you in advance, Michel
Hello Michel,
1. Yes, it is and many of WPML customer use Avada.
2. WPML doesn’t translate automatically, you need to insert your translations but since recently we have an advance translation editor where automatic translations are available. You can read more about it here:
https://wpml.org/2018/06/machine-translation-available-in-wpmls-advanced-translation-editor/
3. Yes.
Hello, we have ordered Lifetime license and now we have noticed that it is canceled?
Can we refund our money back?
The Lifetime offer is no longer available for our new users. If you purchased your Lifetime license successfully you can use it forever. Of course you can use our refund policy if you want, provided you bought from us within the last 30 days.
Hello guys. When i buy wpml – i get also all these addons, such as wpml string translation etc?
Also, will wpml work well with woocommerce variable products?
Hello Andrey, yes, all plugins required for translating WooCommerce-based store are available in the CMS or Agency packages. Yes, WPML fully supports WooCommerce product translations: https://wpml.org/documentation/related-projects/woocommerce-multilingual/#variations
Hi guys, I have 3 sites Multilingual CMS subscription but need to expand past 3 sites and when I go to try go and buy Multilingual Agency it says “You already have an account that includes all the features of this account.” Same for if I try to double up on CMS. Is there any way to add to my subscription ? I have another 4 sites to support.
Hello Phillip.
I checked your account (I used the email you used for posting this comment) and you have the Multilingual CMS for life. It means that you can register as many sites as you want and you can use WPML forever. No need to change your subscription.
Dear Sir/Madam,
I am interested to buy your plugin and please add the Georgian language in the list languages. I know manually I can add, but it is very tiresome what I watched online. I would be happy if you put in the next release Georgian language with locale codes and etc to make it fully functional in your plugin.
Please let me know when you will add the Georgian language.
Hello,
I can forward your feedback to our developers but please note that all changes in the development take time. If you didn’t manage to add this language, you can ask for our supporters to help you. You will need to create a support ticket.
Hello,
after consulting your request with our developers:
“Adding a new language requires creating the translation of that language in all other supported languages (‹60). If we do that for every user asking to add a “non-supported” language, we will spend a lot of time doing that, because is not a simple translation task. WPML provides as interface to do that. Adding a new language takes just a couple of minutes of the user’s time, while, adding it as a out-of-the-box language, takes at least one hour of our time.”
so we recommend you add it by yourself and contact our support help in case of difficulties.
I’m a resident in the EU, on my invoice I dont see if you have collected VAT or not?
Hello,
if you enter your VAT number on the checkout page (when buying WPML) and if it’s correct, it should be immediately reflected in the price. So for example, if you are buying the CMS version, you should pay $79.00 (instead of $97.17). If this is not happening, it means there is something wrong and for such cases, please contact us using this form: https://wpml.org/home/contact-us/contact-form/ or send us an email to hello@wpml.org.
Thanks for your quick reply. On your invoice I could not interpret whether the price was with or without VAT. Your reply helped me 🙂
Hi, it will be alot easier if you write if the list price is incl. or excl. VAT.
I have just replied to your previous question. On your checkout page, you will see the initial price and the VAT. The VAT will disappear if you enter the correct VAT number. Ig that’s not the case, please contact us using this form and we will help you to sort that out.
Hi, couple of questions:
1) If i buy WPML Multilingual CMS version and then do not renew my subscription for couple of years, would I be entitled to the renewal discount? Or should I pay the full price again?
2) What is your policy about security fixes? If a security hole was found that affects older versions of your products and my “Free Updates” period was over, would you release a fix and protect me? Or do i have to renew my subscription?
Thanks
Hello,
thanks for your interst in WPML.
#1. No, you wouldn’t but please make sure to cancel your subscription in your WPML account. Simply press Cancel. You can do it anytime and you will be able to access WPML plugins for the entire first year even if you cancel your subscription right after your purchase. Of course, you can use all the plugins you have downloaded and installed forever, what I’m saying is that you just lose access to future versions and our support help.
#2 We had such a situation (security hole) once in the past and we enabled the fix for all our users, even the ones with expired accounts. But we don’t have any strict policy about it and I cannot promise anything. Best is to follow our blog to be up to date.
Hello again,
I’m a bit confused about purchase process and cost. I have to make another site now with wpml . Do I have to buy another license now again? What will be my cost yearly according to my account?
Thank you! regards
Hello Adrian, you have the Agency account so you can use WPML on as many sites as you want. No need to buy another one. I checked your account and the yearly cost for you is $119.00.
If I buy the Multilingual CMS version now, and later find I need more than 3 sites, what is the cost to upgrade to Agency? Would I pay the difference, a discounted rate or do I have to pay full price?
You can upgrade anytime and you will pay the difference in purchase price.