Have a question? Need clarification? Leave a comment here and get an answer.
37,039 Responses to “Pre-sales Questions”
I just wanted to be clear on the monthly pricing per word for automatic translation before purchasing. So if our company uses the 50k words per month option for $15/month, does it reset every month (for 50k words) or is it total words on the site that’s being translated. We have a small site, about 20 pages plus an ongoing blog but they want it translated into 11 different languages.
Hi, yesterday I purchased the elementary packet 29$, because I have only one web.But I realesed I need the 79$ option in order to translate automaticatly sites, productes description …
What can we do now? Can you modificate my purchase and I pay the diference, including translations managment and the oders pluggins and Keep my key product?
You can upgrade your package directly from your WPML account.Please sign in into your account, you’ll see a button which will allow you to change your license and pay the difference only: https://wpml.org/account/
Hi, I am creating a worldwide online store and I would like to see if I can achieve this with your plugin:
what I want exactly can be found in this website https://tile.expert ( check language switch on top right corner).
I’m looking to create a multi region, multilingual, multi currency, and multi unit ( sqm, sqft)
my theme, content and products and inventory are the same,
but prices, payment methods, warehouse location, shipping methods, units and currency are different on each region,
for example:
region USA ( USD) + available languages ES, EN, FR, IT + unit SQFt
US_EN, US_ES, US_fr,…
region Spain (EUR) + available languages ES, EN, + unit SQM
ES_es, Es_en
region Germany ( EUR) + available languages DE, EN, + unit SQM
…
region Canada ( CAD) + available languages FR, EN, + unit SQFt
…
and so on
.
.
.
now my questions:
1. can WPML do this ?
2. as my understanding, I can achieve each region by multisite (each region= 1site) and set the default language and currency and unit.
but when it comes to extra languages for each region, do I have to translate for example EN for each region(site) or translating it one time makes it possible to use in different regions/sites?
I’m not sure if WPML is the right tool for project. From one side, our WooCommerce Multilingual works as a “one shop” website, that means that all your original products should be available in other languages, this also applies to shipment methods.
Also, with WPML you can’t mix different URL formats, thus, you shouldn’t be able to use regional and sub-regional languages, instead you could create a list of languages of your interest:
– US-ES
– US-EN
– ES-ES
…
When you buy our Multilingual Blog license, you decide in which site you want to use it. You just need to create a key and register as explained in the following link: https://wpml.org/faq/install-wpml/#automated-updates
However, for helping you faster and be able to gather all the needed information regarding your invoice, could you please write us at the following form with your purchase information. https://wpml.org/home/contact-us/contact-form/
How do I list our services in WPML.org site as a translation service provider after buying a package?
How do I get more familiar with WPML so that we can use in our site and be able to service to our clients with Web page localization, multilingual SEO, etc?
Our website has been built with ThemeRex addons. We are about to translate it in English and we want to know if the version of $29 (Multilingual Blog) is suitable for us or we have to purchase the $79 one (Multilingual CMS)?
Can you please let us know if apart from the ThemeRex addons, if WPML is compatible with the Contact form 7?
If you are using theme, plugin or admin options, most likely you need our Multilingual CMS license. Let’s say that you will need our Blog license, when you are building nothing but blog: a list of posts with images in different languages.
Dear Jon,
Thanks for your interest. I am afraid we do not offer free trials of WPML. You are welcome to try our plugin and if it does not suit your needs we will refund you. You have until 30 days to do it https://wpml.org/purchase/refunds-policy/.
Hello Jon,
We offer up to 12,000 words of automatic translation for free. For example, if you need to translate 1000 words to 2 languages, it will count as 2,000 words. The count is made per word, and every language it is translated to, counts as a separate translation word. More details here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Hi,
We would be interested in a trial of the “multilingual blog” at $29. Please confirm:
1. We are talking about a “yearly fee”?
2. We are working with Elementor, will this package of WPML be compatible with Elementor?
3. Could you have a look to our website, we are using couple of features from Elementor (yet very simple ones – but we had some difficulties with other plugins who could not process the translation), could you please confirm that it would all be compatible with the features you will see on our website for translation as well and most importantly with manus translation.
We are ready to go forward and purchase your plugin if you give green light.
3. Just checking your site is not possible to tell you if all your features are compatible, there are a lot of Elementor add-ons in WordPress repository and not all of them are multilingual ready. However, if you are using only Elementor or Elementor Pro (not any other add-on or theme extension), it should be compatible.
Don’t forget that you can always buy a WPML license and check during the first 30 days if this is the right tool your project.
We’re looking at tools to offer translations on our site. We do English (primary), Spanish (secondary). On occasion we will have pages that are in Spanish, but not English. Does WPML require a page in the primary language in order to generate a translation in the secondary language or can we create a page just in the secondary language?
Also, if we do not translate a page, does it just not appear in the secondary language translation or does it appear as English?
Yes, WPML requires and original or main language. However you are also able to translate from a secondary language to the main one.
For your second question, by default WPML won’t display any content in secondary languages when a page is not translated. However, you can modify this behavior and also display your original content.
How does the licensing model work for a multisite installation on the same domain? Does each new sub-site within that install count as a “website” against the licenses or does each new domain / sub domain?
I’d like to budget for and purchase the correct type of licence for the above scenarios? Would that change if the website structure was http://www.example.com, site2.example.com, site3.example.com?
I apologize if was not clear. When you work with a WordPress multisite you can activate themes and plugins per network (globally) or per site (individually). You can find more information about it the Codex.
That means that you can register your WPML in the network but activate it per site. Thus, in your case, it is more important if you are going to need WPML Translation Management, String Translation or WooCommerce Multilingual. In any of those cases, you would need our Multilingual CMS license.
It’s actually my ignorance here with Multisite terminology! Thanks for the feedback, I think I understand better, can you confirm that what you refer to as “network” is the same as “website” on this page? would this entitle me to only 3 sites within the network or three networks?
I really just want to know how to budget for this project properly.
Let’s say that you would only need 1 license for working within a Multisite/network and you could use it in every subsite. However, you should also ask, does my project need WPML String Translation, Translation Mananagmenet and/or WooCommerce Multilingual? If so, you should opt for our Multilingual CMS.
For some projects I’ll be needing a translation solution. Therefore I’m considering the Enterprise subscription. However, I have three questions remaining.
– Is it possible to have a post not translated? For instance, If someone want to purchase a paid blog on the spanish site I don’t want it to appear in other languages if it’s paid for Spain only.
– Sometimes a post will be originally written in Dutch and sometimes it may be in English. Can your app translate ‘up and down’ or do all original content have to be in the same language for translation in other languages.
– Finally I see that automatic translation for 2000 words per month is included. What happens/what are the costs if this amount is exceeded (I will be needing at least ± 8.000 words per month.
1. It is possible. If you don’t translate a post, it won’t display anything in other languages.
2. WPML uses a default language from which you should translate your content. However, it is possible ta create content in other languages and translate from there. What we don’t recommend you is to translate from a translation.
3.You can find the automatic translation prices on the following link: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
If I buy your plugin – version Multilingual Blog, and I realize that I need more features and want to buy Multilingual CMS version, what’s the price in that case?
There is an option in your WPML account which allows you to upgrade your license directly paying only the difference between licenses.
I hoppe it helps.
What happens if I don’t renew my subscription after one year? WMPL will stop working on the site or will I not only have the update? How does it look like?
I just wanted to be clear on the monthly pricing per word for automatic translation before purchasing. So if our company uses the 50k words per month option for $15/month, does it reset every month (for 50k words) or is it total words on the site that’s being translated. We have a small site, about 20 pages plus an ongoing blog but they want it translated into 11 different languages.
Hello there,
Yes, your words will be reset every month, so you should have your 50.000 words package available again the next month. You can find more information about it here:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Regards,
Andrés
HI!
I am a web designer working in Korea.
I would like to buy WPML, but please tell me how to buy it by bankbook deposit, not by card and paypal payment. I belong to a Korean corporation.
Hello there,
I’m afraid it is not possible at this moment, you can use a PayPal account or a credit card payment with Stripe and PayPal.
Regards,
Andrés
Thanks for the answer.
However, payment accessibility is not good.
We totally understand you, we hope you can enjoy our products.
Regards
hi, is the configuration described in this tutorial possible utilizing the DNS table instead of touching apache or nginx files?
https://wpml.org/tutorials/2016/04/use-wpml-different-domains-per-language
if it`s not would you know if this configuration is possible within a Cloudways.com account?
Hello Vinicius,
That should be possible, we have tried successfully this configuration in a Cloudways server in the past.
Regards,
Andrés
Hi, yesterday I purchased the elementary packet 29$, because I have only one web.But I realesed I need the 79$ option in order to translate automaticatly sites, productes description …
What can we do now? Can you modificate my purchase and I pay the diference, including translations managment and the oders pluggins and Keep my key product?
Regards,
Myriam
Hello Myriam,
You can upgrade your package directly from your WPML account.Please sign in into your account, you’ll see a button which will allow you to change your license and pay the difference only:
https://wpml.org/account/
Regards,
Andrés
Hi, I am creating a worldwide online store and I would like to see if I can achieve this with your plugin:
what I want exactly can be found in this website https://tile.expert ( check language switch on top right corner).
I’m looking to create a multi region, multilingual, multi currency, and multi unit ( sqm, sqft)
my theme, content and products and inventory are the same,
but prices, payment methods, warehouse location, shipping methods, units and currency are different on each region,
for example:
region USA ( USD) + available languages ES, EN, FR, IT + unit SQFt
US_EN, US_ES, US_fr,…
region Spain (EUR) + available languages ES, EN, + unit SQM
ES_es, Es_en
region Germany ( EUR) + available languages DE, EN, + unit SQM
…
region Canada ( CAD) + available languages FR, EN, + unit SQFt
…
and so on
.
.
.
now my questions:
1. can WPML do this ?
2. as my understanding, I can achieve each region by multisite (each region= 1site) and set the default language and currency and unit.
but when it comes to extra languages for each region, do I have to translate for example EN for each region(site) or translating it one time makes it possible to use in different regions/sites?
Looking forward to hear from you
Hello there,
I’m not sure if WPML is the right tool for project. From one side, our WooCommerce Multilingual works as a “one shop” website, that means that all your original products should be available in other languages, this also applies to shipment methods.
Also, with WPML you can’t mix different URL formats, thus, you shouldn’t be able to use regional and sub-regional languages, instead you could create a list of languages of your interest:
– US-ES
– US-EN
– ES-ES
…
I hope it helps,
Andrés
Hi there,
how can I apply for WPML using for free on my nonprofit websites !?
Hello there,
Could you please write us at the following form:
https://wpml.org/home/contact-us/contact-form/
Regards
Heya,
Is the price for the addon a one time fee?
Best regards,
Michael
Hello Michael,
When you buy our license, you can use our products and support for one year. From that moment, you would need to renew it.
https://wpml.org/purchase/
Regards
Hi,
you sent me an invoice about the WPML Multilanguage Blog Modul. I am not sure which website it concerns to and i even habe no invoice.
Can you please contact me and support me with an invoice?
Thanks and wishes,
Falko Keller
Hello Falko,
Thank you for using WPML! 🙂
When you buy our Multilingual Blog license, you decide in which site you want to use it. You just need to create a key and register as explained in the following link:
https://wpml.org/faq/install-wpml/#automated-updates
However, for helping you faster and be able to gather all the needed information regarding your invoice, could you please write us at the following form with your purchase information.
https://wpml.org/home/contact-us/contact-form/
Thank you!
Hi,
if i don’t pay for renewal after the first year, will the plugin start to work?
Regards.
Hello there,
WPML will continue working. However, you won’t have access to our forum and updates which may lead to errors or incompatibilities.
Regards
hi, i wanted to make sure this is the plug in to use…i have some screen grabs,,,could you email me so i could send you screen grabs?
Hello there,
You can contact us at the following form:
https://wpml.org/home/contact-us/contact-form/
Regards
If I Don’t renewal Then What Happen ??
i
Hello there,
You won’t have access to our forum and WPML updates which is not recommended as it may lead to errors or incompatibilities.
Regards
I have a few questions:
How do I list our services in WPML.org site as a translation service provider after buying a package?
How do I get more familiar with WPML so that we can use in our site and be able to service to our clients with Web page localization, multilingual SEO, etc?
Hello Giovanni,
To become one of our Translation Services partners, you just need to fill out the following form:
https://wpml.org/documentation/content-translation/interested-in-integrating-with-wpml/
However, you will find all the information about our program in the following link:
https://wpml.org/documentation/content-translation/
Regards,
Andrés
Hi team,
Our website has been built with ThemeRex addons. We are about to translate it in English and we want to know if the version of $29 (Multilingual Blog) is suitable for us or we have to purchase the $79 one (Multilingual CMS)?
Can you please let us know if apart from the ThemeRex addons, if WPML is compatible with the Contact form 7?
Thank you,
Stefanos Bontas
Hello Stefanos,
If you are using theme, plugin or admin options, most likely you need our Multilingual CMS license. Let’s say that you will need our Blog license, when you are building nothing but blog: a list of posts with images in different languages.
I hope it helps. 🙂
Regards
Is there a way to test the plugin with out buy it
I would like to bench test it first, also can you explain how the 2000 words between any language pair every month.
thank you
Dear Jon,
Thanks for your interest. I am afraid we do not offer free trials of WPML. You are welcome to try our plugin and if it does not suit your needs we will refund you. You have until 30 days to do it https://wpml.org/purchase/refunds-policy/.
Kind regards,
can you explain how the 2000 words between any language pair every month. thank you
Hello Jon,
We offer up to 12,000 words of automatic translation for free. For example, if you need to translate 1000 words to 2 languages, it will count as 2,000 words. The count is made per word, and every language it is translated to, counts as a separate translation word. More details here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Let me know if you have another question
Hello
I wanna buy the agency plan to work with it.
Please, can I use the logo of WPML on my banners, to show my prospect that I’m using WPML?
Regards.
Hello Mohamed,
See here our trademark policy and how you can use our logo https://www.onthegosystems.com/legal/wpml-trademark-policy/
https://www.onthegosystems.com/press-resources/#WPML
Best regards,
Thank You Mercedes
Regards
Good morning,
I would like to buy your plugin. My questions is the following :
right now i have a website : mywebsite.com.au (based in Australia)
I would like to add the translating version for french for example.
Can I redirect to the domain : mywebsite.fr when people will click on the french flag in the menu ?
thank you
Hello Sarah,
Yes, it is possible to use a domain per language with WPML. Please, check the following tutorial where we explained how to set up your WordPress installation:
https://wpml.org/tutorials/2016/04/use-wpml-different-domains-per-language/
Regards
Hi,
We would be interested in a trial of the “multilingual blog” at $29. Please confirm:
1. We are talking about a “yearly fee”?
2. We are working with Elementor, will this package of WPML be compatible with Elementor?
3. Could you have a look to our website, we are using couple of features from Elementor (yet very simple ones – but we had some difficulties with other plugins who could not process the translation), could you please confirm that it would all be compatible with the features you will see on our website for translation as well and most importantly with manus translation.
We are ready to go forward and purchase your plugin if you give green light.
Best Regards
D
Hello Didier,
I’ll try to answer your questions:
1. Yes, our licenses work on yearly fee basis.
2. WPML is compatible with Elementor, however, you will need our Multilingual CMS package instead of the Multilingual Blog.
https://wpml.org/documentation/plugins-compatibility/elementor/
3. Just checking your site is not possible to tell you if all your features are compatible, there are a lot of Elementor add-ons in WordPress repository and not all of them are multilingual ready. However, if you are using only Elementor or Elementor Pro (not any other add-on or theme extension), it should be compatible.
Don’t forget that you can always buy a WPML license and check during the first 30 days if this is the right tool your project.
Regards
what do you mean 1/single website? is it included sub domain and sub directory? or single installation only?
Hello there,
It applies for only one WordPress installation.
Regards
We’re looking at tools to offer translations on our site. We do English (primary), Spanish (secondary). On occasion we will have pages that are in Spanish, but not English. Does WPML require a page in the primary language in order to generate a translation in the secondary language or can we create a page just in the secondary language?
Also, if we do not translate a page, does it just not appear in the secondary language translation or does it appear as English?
Hello Kyle,
Yes, WPML requires and original or main language. However you are also able to translate from a secondary language to the main one.
For your second question, by default WPML won’t display any content in secondary languages when a page is not translated. However, you can modify this behavior and also display your original content.
Regards
Hello,
What is the price for the extension of the support for the plug / access to the update after 12 months?
Hello there,
It would depend on the license you choose, you can find the prices at the bottom of the following page, $21, $51 or $119:
https://wpml.org/purchase/
Regards
How does the licensing model work for a multisite installation on the same domain? Does each new sub-site within that install count as a “website” against the licenses or does each new domain / sub domain?
Hello Daniel,
You can register your WPML for the network and set it up for every new site.
Regards
Hi Andrés,
Forgive my ignorance but that doesn’t answer my question as I’m not familiar with these terms, what do you mean by “for the network?”.
I am looking at what licence option I’d need if I have a multi-site installation on a single domain e.g. http://www.example.com, http://www.example.com/site2, http://www.example.com/site3.
I’d like to budget for and purchase the correct type of licence for the above scenarios? Would that change if the website structure was http://www.example.com, site2.example.com, site3.example.com?
I apologize if was not clear. When you work with a WordPress multisite you can activate themes and plugins per network (globally) or per site (individually). You can find more information about it the Codex.
That means that you can register your WPML in the network but activate it per site. Thus, in your case, it is more important if you are going to need WPML Translation Management, String Translation or WooCommerce Multilingual. In any of those cases, you would need our Multilingual CMS license.
Does it help?
Hi Andrés,
It’s actually my ignorance here with Multisite terminology! Thanks for the feedback, I think I understand better, can you confirm that what you refer to as “network” is the same as “website” on this page? would this entitle me to only 3 sites within the network or three networks?
I really just want to know how to budget for this project properly.
Let’s say that you would only need 1 license for working within a Multisite/network and you could use it in every subsite. However, you should also ask, does my project need WPML String Translation, Translation Mananagmenet and/or WooCommerce Multilingual? If so, you should opt for our Multilingual CMS.
Let me know if it helps, Daniel. 🙂
Thanks for your advice Andrés, I think the Multilingual CMS is the right choice for our client!
Thanks, I’m glad to know that it helped.
Hello I had Multilingual Agency subscription. Is there a way to downgrade that to Multilingual CMS and renew as such?
Hello,
I am afraid we do not have downgrade options. You need to buy a new CMS subscription at full price (79$)
Best,
Hello there,
For some projects I’ll be needing a translation solution. Therefore I’m considering the Enterprise subscription. However, I have three questions remaining.
– Is it possible to have a post not translated? For instance, If someone want to purchase a paid blog on the spanish site I don’t want it to appear in other languages if it’s paid for Spain only.
– Sometimes a post will be originally written in Dutch and sometimes it may be in English. Can your app translate ‘up and down’ or do all original content have to be in the same language for translation in other languages.
– Finally I see that automatic translation for 2000 words per month is included. What happens/what are the costs if this amount is exceeded (I will be needing at least ± 8.000 words per month.
Thank you in advance,
Robert
Hello Robert,
I’ll try to answer your questions:
1. It is possible. If you don’t translate a post, it won’t display anything in other languages.
2. WPML uses a default language from which you should translate your content. However, it is possible ta create content in other languages and translate from there. What we don’t recommend you is to translate from a translation.
3.You can find the automatic translation prices on the following link:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Regards
Hi support,
I have one pre sale question.
If I buy your plugin – version Multilingual Blog, and I realize that I need more features and want to buy Multilingual CMS version, what’s the price in that case?
Hello Stevan,
There is an option in your WPML account which allows you to upgrade your license directly paying only the difference between licenses.
I hoppe it helps.
What happens if I don’t renew my subscription after one year? WMPL will stop working on the site or will I not only have the update? How does it look like?
Hi Marcin,
If you don’t pay for the renewal you will lose updates and support but you can keep using the files as they are installed on your site.
Kind regards,