WPML subscription has a yearly renewal fee required to keep updates and support
See Q. What happens if I don’t renew my WPML account? in our Purchase page https://wpml.org/purchase/
Hey there, I appreciate that this isn’t really the ideal place to post this question but I can’t actually find any other contact options. We are based in the Canary Islands, which is not subject to VAT, but your system (like many) does not recognise that. Is there anyone I can speak to about this, any way of contacting someone?
Is the only way to get an WPML.org account to purchase the plugin? In other words, I can’t login and begin installing the components until after I’ve purchased the Multilingual CMS package, is that correct?
I’m about to purchase the plugin for one of our company’s websites.
As I’m using a corporate credit card, PayPal is not allowing me to pay with it without an account. Why?
All other transations from PayPal are going through normally so you would need to check it with PayPal support. Or you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.
Hello!
I buyed CMS package, updated all WPML plugins, but translations still does not work.
What I have to do?
And if I try to ask help it’s so hard. When to click: Support => “Technical support” => “Report a new issue” => “I need help with my accont” => click to “Contact page” => it directs you again to the beginning. Is this some joke?
Where I have to go to get support?
Diana
A new client wants to make language amendments on the blog (WordPress Divi) – please see below and kindly advise whether these are possible and what I would need:
1. Hide certain blog posts, depending on the language filter.
2. Make text edits for each language on specific blog posts.
Hello,
1. Yes, this is possible. You simply don’t translate these posts. When you set up WPML, you cannot choose “Translate everything”. You need to choose “Translate some”.
2. Yes, you can always edit your translations.
I have a technical question I would like to clarify before to purchase the plugin.
I want to translate my site to English and Spanish (actual language French) and for that I would like to enable different languages per domain. Following your guide (https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/) I asked my hosting company if I can “add a parked domain (alias) to my existing domain”. They told me that I can’t create a parked domain because this website is an “Addon Domain” as I have another main website in the same hosting. Anyway, they said that we can create the new domains as “Addon Domains”, sharing the same “Document root”. The only difference it that the new domains would be “Addon Domains” instead of “Parked Domains”.
Hello Sylvain,
This is a technical question that requires consultation with some experts from our team. I will get back to you shortly when I have their answer. Thank you.
Here’s what I have for you after consulting your issue with our expert on this topic:
Parked domain or addon domain can achieve the same results.
As your hosting pointed out, they can point the addon domain towards the same root directory.
That is the difference – a parked domain does not allow changing of the root directory – but this is not desirable when using WPML with different domains per language – in our scenario the root folder should always match.
So as long as your hosting allows an add-on domain (on some shared hostings they can be limits: e.g. 2 or 3 or even 1)) then you can use an addon domain.
If I bye the plugin, can I set it up on recette.lesbainsguerbois.com and it will work when I will make the transfer on lesbainsguerbois.com ?
If yes, when I will bye the plugin, what have I to enter as the url website or the domain ?
Could you please send me your company details (name, address, VAT number or TIN Tax Identification Number) because our accounting office needs this information before we proceed with the payment?
Thank you Agnes for your quick answer. I understand from what you said that I can use addon domain, as long as each domain has its own root directory (no shared directory) and make each addon domain point to my main site. Is that right?
Best regards
Our Web Team for Georgia Al-Anon have a couple of questions we hope you are willing to answer. It seems that the plug in (also used by our WSO Al-Anon website) is going to work well. Would you be able to feedback on these questions?
How much is the credits if we use up what we are given?
We like the DeepL version of the translator.
Do they have discount for Non-Profit?
Does it do a automatic translate run every time you edit, or can you determine when it will run?
How many languages can we translate. How does this affect our credits, do we pay for each translate as number of word.
Cost: Is the cost a one time fee followed by a recurring fee yearly? Or just a one time fee and then cost is based on other aspects?
Thank you very much in Advance!
How many languages can we translate. How does this affect our credits, do we pay for each translate as number of word.
The number of languages is determined by you. We charge per translated word, per language
Cost: Is the cost a one time fee followed by a recurring fee yearly? Or just a one time fee and then cost is based on other aspects?
WPML subscription gives you access to updates and support and it requires a yearly renewal fee. Automatic translation is paid once, and after the content is translated it will remain on your site at no further cost
I want to translate my website into 2-3 languages from English. In terms of SEO, I want to ask:
I don’t want to create a subdomain for each different language. Can you let me know the best settings I need to choose when setting up WPML (different languages in directories or language name added as a parameter) that work best for SEO?
I want each “language” page to be able to have its own URL, and meta tags for SEO purposes.
I also want to know:
1. Will the URL of my home page change for each language?
2. Will there be different language versions of my home page showing in Google Search if someone searches for me by brand? How does this work?
3. Will the URL of all my website pages change for each language?
4. Are there duplicates of each page created in WP for each different language? If yes, will these rank for their own keywords in Google?
Please let me know and I’ll go ahead an purchase the plugin. Thank you!
>I want each “language” page to be able to have its own URL, and meta tags for SEO purposes.
Yes, that’s what you can do with WPML. Just make sure your SEO plugin is compatible with WPML: https://wpml.org/plugin-functionality/seo/
1. Will the URL of my home page change for each language?
Yes, it will but only the postfix will be different:
yourdomain.com
yourdomaim.com/es (Spanish)
yourdomaim.com/de (German)
etc
2. Will there be different language versions of my home page showing in Google Search if someone searches for me by brand? How does this work?
Yes, there will be.
Please try this:
1. Open your browser in the incognito mode and put the following into Google search:
WPML The WordPress Multilingual Plugin
See what you get (wpml.org)
2. Now, open your browser again in the incognito mode (a fresh window) and this time put the following:
Плагин для создания многоязычных сайтов на базе WordPress
You should get https://wpml.org/ru/
3. Will the URL of all my website pages change for each language?
The URLs of articles, pages etc of your site’s primary language won’t change but each of your translated page will get a separate URL, for example:
yourdomain.com/about-us
yourdomain/es/entonces-como (entonces como is Spanish for “about us”)
yourdomain/de/dann-als (Dann als is German for “about us”)
You can edit the translated slug manually if needed
4. Are there duplicates of each page created in WP for each different language? If yes, will these rank for their own keywords in Google?
No. WPML adds proper hreflang annotations for each language and this way Google understand that a specific page is a translation of another page (even if you decide not to translate the page)
Please open any page (can be from wpml.org), display the HTML source and check what you get in the head section.
I am curious if I buy your pro version now and install it on my stage website – https://sitex.com/test/ can I then easily move it to htttps://sitex.com ?
Yes, you can register 3 production and 9 development sites. Development sites will have a banner on the WP admin indicating that this is a development site.
Hi! I’m trying to purchase a WPML licence but I keep getting an error when I’m entering my company’s VAT ID. What is correct format that your form accept?
I am interested in purchasing WPML. I am looking to translate an entire blog (every page and post) and that would include URLs and also internal links. An example of this would be ciroapp.com. So for example the French version has blog articles and the internal links in a French article also point to other French articles on the website (not to the original). That is why this website ranks on both google.com and google.fr
Can you please tell me if this is possible with WPML and can you also show me an example site? Kind regards,
Hello Thomas,
as soon as your posts are translated WPML (either manually or using machine translations), the internal link will point to the correct translations too. WPML will handle this for you.
Hello,
I don’t understand if the price is one-time only or per year.
D
WPML subscription has a yearly renewal fee required to keep updates and support
See Q. What happens if I don’t renew my WPML account? in our Purchase page https://wpml.org/purchase/
Hey there, I appreciate that this isn’t really the ideal place to post this question but I can’t actually find any other contact options. We are based in the Canary Islands, which is not subject to VAT, but your system (like many) does not recognise that. Is there anyone I can speak to about this, any way of contacting someone?
Hello Caroline,
We have already spoken via email about this 🙂
Hello,
Is the only way to get an WPML.org account to purchase the plugin? In other words, I can’t login and begin installing the components until after I’ve purchased the Multilingual CMS package, is that correct?
That’s 100% correct.
https://wpml.org/purchase/purchase-process/
Hello,
I’m about to purchase the plugin for one of our company’s websites.
As I’m using a corporate credit card, PayPal is not allowing me to pay with it without an account. Why?
I need to complete a project by Friday.
Thanks, Leo
All other transations from PayPal are going through normally so you would need to check it with PayPal support. Or you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.
I want to know if this plugin can modify the fields in the template
Hello,
I need more details. What specific templates do you have in mind? Do you use a page builder? Which one?
Hello!
I buyed CMS package, updated all WPML plugins, but translations still does not work.
What I have to do?
And if I try to ask help it’s so hard. When to click: Support => “Technical support” => “Report a new issue” => “I need help with my accont” => click to “Contact page” => it directs you again to the beginning. Is this some joke?
Where I have to go to get support?
Diana
Please put something in the search first and hit enter. Then you will see an orange button that says “Open a new support ticket”.
Hi there,
A new client wants to make language amendments on the blog (WordPress Divi) – please see below and kindly advise whether these are possible and what I would need:
1. Hide certain blog posts, depending on the language filter.
2. Make text edits for each language on specific blog posts.
Thank you
Hello,
1. Yes, this is possible. You simply don’t translate these posts. When you set up WPML, you cannot choose “Translate everything”. You need to choose “Translate some”.
2. Yes, you can always edit your translations.
I have a technical question I would like to clarify before to purchase the plugin.
I want to translate my site to English and Spanish (actual language French) and for that I would like to enable different languages per domain. Following your guide (https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/) I asked my hosting company if I can “add a parked domain (alias) to my existing domain”. They told me that I can’t create a parked domain because this website is an “Addon Domain” as I have another main website in the same hosting. Anyway, they said that we can create the new domains as “Addon Domains”, sharing the same “Document root”. The only difference it that the new domains would be “Addon Domains” instead of “Parked Domains”.
Can you please tell me if it would work properly.
Thank you
Hello Sylvain,
This is a technical question that requires consultation with some experts from our team. I will get back to you shortly when I have their answer. Thank you.
Here’s what I have for you after consulting your issue with our expert on this topic:
Parked domain or addon domain can achieve the same results.
As your hosting pointed out, they can point the addon domain towards the same root directory.
That is the difference – a parked domain does not allow changing of the root directory – but this is not desirable when using WPML with different domains per language – in our scenario the root folder should always match.
So as long as your hosting allows an add-on domain (on some shared hostings they can be limits: e.g. 2 or 3 or even 1)) then you can use an addon domain.
Hi, I just canceled my subscription. and was wondering how I get my money back?
Hi Rollin Lee,
I have just issued you a refund
Kind regards
Hi,
I am designing a new website on a preprod.
If I bye the plugin, can I set it up on recette.lesbainsguerbois.com and it will work when I will make the transfer on lesbainsguerbois.com ?
If yes, when I will bye the plugin, what have I to enter as the url website or the domain ?
Thank your for your answer.
Hello,
Yes, you can see here https://wpml.org/faq/install-wpml/#register
Best regards,
Hello again from Greece
Could you please send me your company details (name, address, VAT number or TIN Tax Identification Number) because our accounting office needs this information before we proceed with the payment?
Hello!
You can find all details here, in the footer https://onthegosystems.com/contact/
VAT number EU 196000846
For example, on the index.html template, can some of the hard-coded keywords be translated directly?
Hello,
you mentioned an html file, where normally on WordPress sites you have PHP files. Are you using Full Site Editing with HTML files?
Thank you Agnes for your quick answer. I understand from what you said that I can use addon domain, as long as each domain has its own root directory (no shared directory) and make each addon domain point to my main site. Is that right?
Best regards
Yes, addon domain should point to the same directory.
yes!I sorry!It is a hard-coded field in a PHP file, e.g. “Contact us:”
Yes, WPML will be able to handle such custom strings provided you coded them properly by following WP standars:
https://clivern.com/how-to-internationalize-your-wordpress-plugin/
Then you can scan for the plugins/theme strings from WPML>>Themes & localization and translate them from WPML>>String Translation. Please check the following documentation for more details: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/#scanning-for-hard-coded-strings
Our Web Team for Georgia Al-Anon have a couple of questions we hope you are willing to answer. It seems that the plug in (also used by our WSO Al-Anon website) is going to work well. Would you be able to feedback on these questions?
How much is the credits if we use up what we are given?
We like the DeepL version of the translator.
Does it work well with DIVI Builder?
https://wpml.org/theme-category/themes-with-page-builders/
Do they have discount for Non-Profit?
Does it do a automatic translate run every time you edit, or can you determine when it will run?
How many languages can we translate. How does this affect our credits, do we pay for each translate as number of word.
Cost: Is the cost a one time fee followed by a recurring fee yearly? Or just a one time fee and then cost is based on other aspects?
Thank you very much in Advance!
Hello Linda,
Thanks for your interest. My replies below:
How much is the credits if we use up what we are given?
We charge per translated wird. The credit cost depends on the translation engine you select https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#choosing-a-translation-engine
We like the DeepL version of the translator.
Does it work well with DIVI Builder?
https://wpml.org/theme-category/themes-with-page-builders/
Yes, from this page, see https://wpml.org/documentation/theme-compatibility/divi-builder/
Do they have discount for Non-Profit?
Yes, please send me your non-profit details to hello@wpml.org
Does it do a automatic translate run every time you edit, or can you determine when it will run?
You need to run the translation through our Advanced Translation Editor https://wpml.org/documentation/automatic-translation/#translating-individual-pages-posts-and-other-content-automatically
How many languages can we translate. How does this affect our credits, do we pay for each translate as number of word.
The number of languages is determined by you. We charge per translated word, per language
Cost: Is the cost a one time fee followed by a recurring fee yearly? Or just a one time fee and then cost is based on other aspects?
WPML subscription gives you access to updates and support and it requires a yearly renewal fee. Automatic translation is paid once, and after the content is translated it will remain on your site at no further cost
One more question: is there such a think as a Lifetime account and what is that cost to a non profit? Thanks again.
We no longer sell new lifetime subscriptions
Hi there!
I want to translate my website into 2-3 languages from English. In terms of SEO, I want to ask:
I don’t want to create a subdomain for each different language. Can you let me know the best settings I need to choose when setting up WPML (different languages in directories or language name added as a parameter) that work best for SEO?
I want each “language” page to be able to have its own URL, and meta tags for SEO purposes.
I also want to know:
1. Will the URL of my home page change for each language?
2. Will there be different language versions of my home page showing in Google Search if someone searches for me by brand? How does this work?
3. Will the URL of all my website pages change for each language?
4. Are there duplicates of each page created in WP for each different language? If yes, will these rank for their own keywords in Google?
Please let me know and I’ll go ahead an purchase the plugin. Thank you!
Hello,
languages in directories work very good for SEO, this is what the vast majority of our clients use (we use this option ourselves for our multilingual sites) and this is also what Google finds okay too. For Google the most important thing is using different URLs for each language version of a page – please check this: https://developers.google.com/search/docs/advanced/crawling/managing-multi-regional-sites#use-different-urls-for-different-language-versions From the same article you will learn that URL parameters are not recommended: https://developers.google.com/search/docs/advanced/crawling/managing-multi-regional-sites#locale-specific-urls
>I want each “language” page to be able to have its own URL, and meta tags for SEO purposes.
Yes, that’s what you can do with WPML. Just make sure your SEO plugin is compatible with WPML: https://wpml.org/plugin-functionality/seo/
1. Will the URL of my home page change for each language?
Yes, it will but only the postfix will be different:
yourdomain.com
yourdomaim.com/es (Spanish)
yourdomaim.com/de (German)
etc
2. Will there be different language versions of my home page showing in Google Search if someone searches for me by brand? How does this work?
Yes, there will be.
Please try this:
1. Open your browser in the incognito mode and put the following into Google search:
WPML The WordPress Multilingual Plugin
See what you get (wpml.org)
2. Now, open your browser again in the incognito mode (a fresh window) and this time put the following:
Плагин для создания многоязычных сайтов на базе WordPress
You should get https://wpml.org/ru/
3. Will the URL of all my website pages change for each language?
The URLs of articles, pages etc of your site’s primary language won’t change but each of your translated page will get a separate URL, for example:
yourdomain.com/about-us
yourdomain/es/entonces-como (entonces como is Spanish for “about us”)
yourdomain/de/dann-als (Dann als is German for “about us”)
You can edit the translated slug manually if needed
4. Are there duplicates of each page created in WP for each different language? If yes, will these rank for their own keywords in Google?
No. WPML adds proper hreflang annotations for each language and this way Google understand that a specific page is a translation of another page (even if you decide not to translate the page)
Please open any page (can be from wpml.org), display the HTML source and check what you get in the head section.
Hi,
I am curious if I buy your pro version now and install it on my stage website – https://sitex.com/test/ can I then easily move it to htttps://sitex.com ?
Hello Nikolay,
Yes. You will get separate keys to register your development and production sites.
https://wpml.org/faq/install-wpml/#register
Kind regards,
I tested the site, averaged 900ms in Singapore and 150ms in the US. Do you have any support if our site is in Singapore region?
Hello, I’m not sure if I understand what kind of support you would expect to get. To speed up your site?
I want to ask, if the credit i can purchase more?
Hello,
yes, you can buy more credits. Please check the pricing here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Thanks, and another thing can we know what is production and development? Meaning CMS package can support up to 12 websites? Kindly advise
Yes, you can register 3 production and 9 development sites. Development sites will have a banner on the WP admin indicating that this is a development site.
Hi! I’m trying to purchase a WPML licence but I keep getting an error when I’m entering my company’s VAT ID. What is correct format that your form accept?
Hello,
could you please share your VAT number with us? We will check it out. Thank you.
Will I be able to transfer a license to my client after I bought it myself?
Hello Sebas,
Sure, you can transfer your license as explained here:
https://wpml.org/purchase/transferring-account-renewals-to-your-clients/
I hope it helps.
Hi Agnes! Yes, here is my VAT ID: FI32080412, I’m located in Finland.
Thank you, have you tried to put only the numbers? without the FI prefix?
Please try without FI. If you are buying the CMS package and your VAT id works fine you should see $99
Hi,
I am interested in purchasing WPML. I am looking to translate an entire blog (every page and post) and that would include URLs and also internal links. An example of this would be ciroapp.com. So for example the French version has blog articles and the internal links in a French article also point to other French articles on the website (not to the original). That is why this website ranks on both google.com and google.fr
Can you please tell me if this is possible with WPML and can you also show me an example site? Kind regards,
Hello Thomas,
as soon as your posts are translated WPML (either manually or using machine translations), the internal link will point to the correct translations too. WPML will handle this for you.