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40,617 Responses to “Pre-sales Questions”
Hi there,
We are struggling to process the payment using PayPal, I’m from India, not sure if issue is with my credit card of with Paypal processing payments, can you please share details of an alternative payment processor.
In Pricing page or checkout process, there is not alternative payment option, it is directly taking me to PayPal login page after clicking on “Place Order”.
Hello, you can try using your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it. But I’m not sure if payments by card from India are currently supported. So if you cannot see this “Use a different payment processor” on the bottom of the checkout page please let us know.
Hello Lincoln,
Both are correct. If you buy a CMS subscription, you will get 90,000 credits. On top of that, we grant all active WPML users 2,000 credits for free every month. If you need more than that, you can join our Pay as you go option and you will get charged for the credits used, only. https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/
Hello, thanks for your interest in WPML.
Regular links in regular Elementor pages will be handled automatically by WPML but sometimes you have non-standard links (in some special Elementor widgets or in the dynamic content (Elementor Pro)) and here you need to handle them manually. If you get stuck with some non-standard links, please reach out to our support forum to get some help.
I’m confused on the pricing for automatic translation. This site (https://wpml.org/purchase/) makes it look like the $99 plan is a one-time payment, where users 2,000 credits to use each month.
Is the $99 a yearly returning payment for active accounts or am I misunderstanding the information?
Hello,
Thank you for your interest in WPML.
You pay separately for the WPML plugins and separately for using additional translation credits.
When you buy WPML plugins you will get 90 000 credits for free (for the Multilingual CMS package). This number of credits will allow you to fully translate a medium-size website to another language. If you need more credits, you need to buy them. You cna buy credits in two ways: pre-paid package or by signing up for the so-called Pay-as-you-go. If you choose Pay-as-you-go, you will be gettning 2000 credits for free for each month.
If you renew your WPML subscription for the next year you will get a discount and you will pay 75% of your initial price. WPML plugins will work even if you don’t renew your subscription but you won’t have access to new versions and our support forum. I hope it helps.
Thank you! With automatic translation when a word is once translated, when WPML it find on second page it cost another -2 credit’s or WPML has a transaction library for translated words?
Hello,
Can you please share the link to your site? I didn’t find your site (the one attached to your comment) registered in our system. I tried to find your user (with the email you posted this comment with) and didn’t find you either. Did you buy WPML with a different email?
In the editor, it shows the 4 options of languages
However, when opening the website, it only shows the English flag and name.
So no switcher or other language options. Even though they have been added and saved in the settings, and works in the preview of my WordPress page.
Not when I actually open the page in a different browser
One of our WPML supporters will help you. Please log into your WPML site and then visit this page: https://wpml.org/forums/forum/english-support/ This is our support forum where we provide help (via a live chat or regular tickets).
Hi,
I have used the Real Estate Pro – WordPress Plugin I want to know like if I buy the Wpml plugin to translate my site into Chinese(Zn) and if the plugin is compatible for translating the plugin data. In the website plugin translate the property page please let me know.
Hello,
WPML is compatible with the “Real Estate Manager Pro” plugin. I’m not sure if this is the plugin you are mentioning. Can I have the link to the plugin homepage, please?
i am using wpml plugin to change my website’s currency , but my payment gateway only support gbp,
is this possible to show prices in euro to my customers and automatically change the total at checkout to the default currency GBP?
Hello,
according to our documentation it seems possible:
the final checkout will use the currency your payment gateway was set up with. This means that your customer may see the final checkout in a different currency than they have been shopping in so far.
When this is the case, the checkout page displays which currency will be used in the transaction if it is different from the one already selected by the user. The total amount is also displayed in the converted currency.
but you would need to test it with your payment gateway.
Hello,
I have purchased the plugin without registering as a new user. At the time of download I had to log in, so I entered my old account. It says the account has expired. So I have paid for the plugin but I can’t download it.
Hello Marta,
If it’s been over a year since your account expired, downloading the old version wouldn’t help much because WordPress has changed and using old versions of WordPress (and old versions of plugins) is not recommended due to security reasons. You need to have an active WPML account to have access to WPML plugins. Please let me know if you need any help.
Good morning, yes I need help, I bought the plugin. Invoice number WPML-11969573. How can I access the downloads? Or how do I create another account to link the product?
I need to translate 3 web pages. From my account I have bought the plugin again (invoice WPML-11970433) because I have a delivery date and I need to start translating now.
I’d like to assign the download of the first invoice WPML-11969573 to a new account for my client but I can’t even access the download page.
I don’t know if the mail is wrong but I haven’t received the invoice for the first purchase. I know that it has been done by the Pay Pal voucher. I include payment image in mail.
Hello Marta,
I can see you have the Blog type of account. Please log in to your WPML account and go to the Downloads section: https://wpml.org/account/downloads/
Hello, If I use the “Multilingual CMS The complete solution for multilingual WordPress” purchase will you then translate our whole website from Swedish to Finnish including all product data? How does it work when you do this?
Hello,
yes, WPML can translate WooCommerce products too.
I’m not sure, if your site will be automatically translated 100% (because there might be some things you need to translate manually). But regular pages, products, posts and categories can be automatically translated.
Hello Badr,
This is because your account expired in April. I am afraid the renewal fee is no longer available since you missed the renewal date. We also sent you several notifications before and after the renewal date so that you could keep the discount. You are welcome to purchase a new subscription for the full amount.
I have already reset my account password but I have bought the plugin 2 times. One of them without using my registration account (martaC-18). I need to download the FIRST purchase that does not have a registration user but I have not received any purchase email. How do I access the download screen of that first purchase? The invoice is: WPML-11969573.
Agnes Bury,
They have already contacted me, there was a mistake in the email registration of the first account.
Thanks for your attention
All the best,
Marta C
im unable to RENEW manually my agency license as the auto payment had failed… now im seeing only this warning in my account
“Your Multilingual Agency account has expired. To download WPML and get support, please purchase a new account” ???
how come the RENEW option is not there?? that is not right…im also not able post in the support forum about this as it keeps telling that its only for paying clients…
Hello Werner,
Your WPML subscription expired on July 23, 2022 and that’s why you cannot see the renew option. You need to buy WPML again. Please log into your WPML account and then put the CMS package into your cart, this way you can keep the same account and the same email. I also recommend you not to cancel your automatic renewals and this way you won’t miss your next renewal date.
Hello,
none of these plugins was tested by our Compatibility Team so you can consider them not compatible. We are compatible with this plugin YITH WooCommerce Request a Quote https://wpml.org/plugin/yith-woocommerce-request-a-quote/
Hi there,
We are struggling to process the payment using PayPal, I’m from India, not sure if issue is with my credit card of with Paypal processing payments, can you please share details of an alternative payment processor.
In Pricing page or checkout process, there is not alternative payment option, it is directly taking me to PayPal login page after clicking on “Place Order”.
Please guide for payment to process ASAP.
Thanks
Hello, you can try using your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it. But I’m not sure if payments by card from India are currently supported. So if you cannot see this “Use a different payment processor” on the bottom of the checkout page please let us know.
I am not an enterprise. My web page is personal for having fun and learning to build mine.
Is it permitted to buy WPML and using it?
Hello Enrique,
Yes, absolutely! You are welcome to use WPML on any site, as long as the content is not offensive.
Best regards,
hi
Is it changable ?
Can we add extra credit for that ? If yes how much for credit ?
90,000 translation credits
Multilingual CMS
The complete solution for multilingual WordPress
Hello,
Yes, you can subscribe to our Pay-as-you-go option if you need more credits.
You will get charged for the credits used only https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/
I’m confused on the pricing for automatic translation. This site (https://wpml.org/purchase/) makes it look like the $99 plan includes 90,000 translation credits. But this other site (https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/) make it look like you only get 2,000 credits free each month.
Which one is correct… or am I misunderstanding the information?
Thanks!
-Lincoln
Hello Lincoln,
Both are correct. If you buy a CMS subscription, you will get 90,000 credits. On top of that, we grant all active WPML users 2,000 credits for free every month. If you need more than that, you can join our Pay as you go option and you will get charged for the credits used, only.
https://wpml.org/documentation/automatic-translation/how-to-sign-up-for-pay-as-you-go/
Let me know if this explains things.
Kind regards,
Good day, the automatic translation is translating links in post created by elementor page builder?
Thank you.
Hello, thanks for your interest in WPML.
Regular links in regular Elementor pages will be handled automatically by WPML but sometimes you have non-standard links (in some special Elementor widgets or in the dynamic content (Elementor Pro)) and here you need to handle them manually. If you get stuck with some non-standard links, please reach out to our support forum to get some help.
I’m confused on the pricing for automatic translation. This site (https://wpml.org/purchase/) makes it look like the $99 plan is a one-time payment, where users 2,000 credits to use each month.
Is the $99 a yearly returning payment for active accounts or am I misunderstanding the information?
Thanks!
-Sander
Hello,
Thank you for your interest in WPML.
You pay separately for the WPML plugins and separately for using additional translation credits.
When you buy WPML plugins you will get 90 000 credits for free (for the Multilingual CMS package). This number of credits will allow you to fully translate a medium-size website to another language. If you need more credits, you need to buy them. You cna buy credits in two ways: pre-paid package or by signing up for the so-called Pay-as-you-go. If you choose Pay-as-you-go, you will be gettning 2000 credits for free for each month.
If you renew your WPML subscription for the next year you will get a discount and you will pay 75% of your initial price. WPML plugins will work even if you don’t renew your subscription but you won’t have access to new versions and our support forum. I hope it helps.
Thank you! With automatic translation when a word is once translated, when WPML it find on second page it cost another -2 credit’s or WPML has a transaction library for translated words?
HI Frank,
Yes, we have a translattion memory for this
https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/
The automatic traqnslation will translate link URL and link name too?
Thank you.
Yes, it can translate all the content of your site https://wpml.org/documentation/automatic-translation/#translating-individual-pages-posts-and-other-content-automatically
Thanks! I’ve now purchased and installed it.
However , the switcher of languages (button) is only working on desktop, not on mobile.
How can this be fixed?
Hello,
Can you please share the link to your site? I didn’t find your site (the one attached to your comment) registered in our system. I tried to find your user (with the email you posted this comment with) and didn’t find you either. Did you buy WPML with a different email?
Cancel my paid subscription
Hello,
Thank you for contacting us. I have sent you a direct email.
Please help out:
In the editor, it shows the 4 options of languages
However, when opening the website, it only shows the English flag and name.
So no switcher or other language options. Even though they have been added and saved in the settings, and works in the preview of my WordPress page.
Not when I actually open the page in a different browser
One of our WPML supporters will help you. Please log into your WPML site and then visit this page: https://wpml.org/forums/forum/english-support/ This is our support forum where we provide help (via a live chat or regular tickets).
Hi,
I have used the Real Estate Pro – WordPress Plugin I want to know like if I buy the Wpml plugin to translate my site into Chinese(Zn) and if the plugin is compatible for translating the plugin data. In the website plugin translate the property page please let me know.
Hello,
WPML is compatible with the “Real Estate Manager Pro” plugin. I’m not sure if this is the plugin you are mentioning. Can I have the link to the plugin homepage, please?
Hello,
Is the license payment one time?
Or annual?
Hello Olkan,
All our subscriptions have a yearly renewal fee.
Kind regards,
i am using wpml plugin to change my website’s currency , but my payment gateway only support gbp,
is this possible to show prices in euro to my customers and automatically change the total at checkout to the default currency GBP?
Hello,
according to our documentation it seems possible:
but you would need to test it with your payment gateway.
The Multicurrency plugin is free so please use it:
https://wordpress.org/plugins/woocommerce-multilingual/
and test with your gateway.
Hello,
I have purchased the plugin without registering as a new user. At the time of download I had to log in, so I entered my old account. It says the account has expired. So I have paid for the plugin but I can’t download it.
Can you help me please?
Thanks
Hello Marta,
If it’s been over a year since your account expired, downloading the old version wouldn’t help much because WordPress has changed and using old versions of WordPress (and old versions of plugins) is not recommended due to security reasons. You need to have an active WPML account to have access to WPML plugins. Please let me know if you need any help.
Hi,
i would like to get the Toolset Access add-on.
I though to see the 20% discount for WPML users somewhere on the Toolset website, as described here https://wpml.org/tutorials/2016/01/allow-certain-users-edit-specific-languages/, but i can’t find anything.
Is still the discount available today? How can i get it?
Cheers,
Fabrizio
Hello,
if you followed the steps listed on the page and they are gone, we might no longer offer this option. But let me double-check with the admins.
Hi I want to cancel my membership (so it does not automatically renew on 09/01/2022. Thanks.
Hello,
please log into your WPML and you can cancel it from there. I will send you a private email too.
Good morning, yes I need help, I bought the plugin. Invoice number WPML-11969573. How can I access the downloads? Or how do I create another account to link the product?
I need to translate 3 web pages. From my account I have bought the plugin again (invoice WPML-11970433) because I have a delivery date and I need to start translating now.
I’d like to assign the download of the first invoice WPML-11969573 to a new account for my client but I can’t even access the download page.
I don’t know if the mail is wrong but I haven’t received the invoice for the first purchase. I know that it has been done by the Pay Pal voucher. I include payment image in mail.
Thanks again,Marta C
Hello Marta,
I can see you have the Blog type of account. Please log in to your WPML account and go to the Downloads section: https://wpml.org/account/downloads/
If you haven’t revived an email with credentials, please reset your password:
https://wpml.org/account/lost-my-password/
With the Blog kind of account, you can translate only manually.
If you cannot reset your password, please contact us again but via this form and we will manually reset the password for you
https://wpml.org/home/contact-us/contact-form/
Hello, If I use the “Multilingual CMS The complete solution for multilingual WordPress” purchase will you then translate our whole website from Swedish to Finnish including all product data? How does it work when you do this?
Regards Niklas
Hello,
yes, WPML can translate WooCommerce products too.
I’m not sure, if your site will be automatically translated 100% (because there might be some things you need to translate manually). But regular pages, products, posts and categories can be automatically translated.
Okey,
And this will be done by a copywriter or? I just want to make sure we don’t get a google translate version of translation?
Regards Niklas
If you choose automatic translation, you can select between 3 translation engines:
Google/Microsoft/DeepL https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/
Hello dear,
I want to renew my suscription, but I only find buy now 99$. and the renew is at 75$
Thanks and regards
Hello Badr,
This is because your account expired in April. I am afraid the renewal fee is no longer available since you missed the renewal date. We also sent you several notifications before and after the renewal date so that you could keep the discount. You are welcome to purchase a new subscription for the full amount.
Let me now if you have any other questions.
Kind regards,
I have already reset my account password but I have bought the plugin 2 times. One of them without using my registration account (martaC-18). I need to download the FIRST purchase that does not have a registration user but I have not received any purchase email. How do I access the download screen of that first purchase? The invoice is: WPML-11969573.
Thanks,
Marta
Hi marta,
Mercedes here too. Do you need help receiving a refund for your second purchase?
Agnes Bury,
They have already contacted me, there was a mistake in the email registration of the first account.
Thanks for your attention
All the best,
Marta C
im unable to RENEW manually my agency license as the auto payment had failed… now im seeing only this warning in my account
“Your Multilingual Agency account has expired. To download WPML and get support, please purchase a new account” ???
how come the RENEW option is not there?? that is not right…im also not able post in the support forum about this as it keeps telling that its only for paying clients…
Hello Werner,
Your WPML subscription expired on July 23, 2022 and that’s why you cannot see the renew option. You need to buy WPML again. Please log into your WPML account and then put the CMS package into your cart, this way you can keep the same account and the same email. I also recommend you not to cancel your automatic renewals and this way you won’t miss your next renewal date.
Hi
Wich “Request a Quote” Plugins are supported by WPML?
Example1
https://woocommerce.com/document/requestquote/
Example2
https://woocommerce.com/de-de/products/quote-for-woocommerce/
Do you got a list with all supported Plugins?
Regards
Roli
Hello,
none of these plugins was tested by our Compatibility Team so you can consider them not compatible. We are compatible with this plugin YITH WooCommerce Request a Quote
https://wpml.org/plugin/yith-woocommerce-request-a-quote/