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39,195 Responses to “Pre-sales Questions”

  1. How do I make a refund and upgrade to the Agency package? When I click on “Upgrade your account” a window opens with a surcharge.
    my first question of June 2, 2023 at 7:44 pm

    • Hello, what is the amount you see after clicking on the “Upgrade your account” button? The Agency package is more expensive than the CMS package and our system calculates the difference between your existing account and the one you want to upgrade to. You can send us a direct email about your issues: https://wpml.org/home/contact-us/contact-form/ – it will go directly to the person who can help you upgrade properly.

  2. My site is getting errors at the top like
    • Deprecated: The each() function is deprecated. This message will be suppressed on further calls in /home/xxxx/public_html/xxxxx/wp-content/plugins/sitepress-multilingual-cms/lib/dqml2tree.php on line 475
    • Deprecated: Function get_magic_quotes_gpc() is deprecated in /home/xxxx/public_html/xxxxx/wp-content/plugins/wpml-string-translation/inc/functions.php on line 25

    1) Are these because the site is running version 3.9.1 of the WPML Multilingual CMS?
    2) And secondly, it looks like my WPML account is expired and I am being prompted to purchase an account again for $99. Is this required in order to update to the most recent version of WPML, and are there follow on yearly costs associated with that?
    3) And thirdly, I notice that the recommended way to update the plugin on WordPress is to DELETE the old version and upload the new version. However we have put in manual translations for all of our pages. If we delete the plugin, won’t we lose our manual translations?

    I am asking here because I don’t want to spend $99++ only to break all of our existing manual translations.

    Thank you

    • Hello,
      WPML 3.9.1 is a very old version and it won’t work properly with the recent WordPress version.
      Updating WPML should solve your issues.
      Yes, you need to purchase again. We don’t provide updates for free. Renewals are optional but if you decide to renew WPML next year, you will pay $74 for each next year.
      You won’t lose your existing translations even if you delete WPML and then install it again. This is because translation are kept in the database and deactivating WPML doesn’t delete translations. But before installing or updating WPML, please open a ticket in our support forum and ask for help. Explain to them what you just wrote to me. Updating from a very old version might be tricky and our technical experts will help you do this properly.

      So this order:
      1. Buy WPML
      2. Log into your wppml.org
      3. Go to the support and explain that you want to update https://wpml.org/forums/forum/english-support/
      4. Follow the instructions our supporters give you

      • One more thing, if you already have your existing WPML account, you can log into the account before buying – this way you can keep your old email address.

  3. 1) It looks like my WPML account is expired and I am being prompted to purchase an account again for $99. Is this required in order to update to the most recent version of WPML, and are there follow-on yearly costs associated with that? I didn’t even realize that my previous purchase “expired” I thought it was a 1x cost.
    2) I notice that the recommended way to update the plugin on WordPress is to DELETE the old version and upload the new version. However we have put in manual translations for all of our pages. If we delete the plugin, won’t we lose our manual translations?

    I am asking here because I don’t want to spend $99++ only to break all of our existing manual translations.

    Thank you

    • Your previous comment was awaiting moderation. I have just replied. Please ream my previous replies. I can see that you still has your old WPML account so best would be to log into this account first and then buy WPML. It will allow you to buy with the old email address.

  4. How to change payment method?

    Current payment method is bound to personal bank credit card which will automatically deduct money from personal credit card.
    Can we change to bill and pay method?
    That means you send us a bill notice, then we transfer money to you.

    • Yes, you can change the payment method in your WPML account. You can also switch to manual renewals if needed. Please lot into your wpml.org and on the right-hand side of your account you will see a link to do so.

    • Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

  5. Hey, i just want to renew my subscription it was 99 and should be 74 but my subscription expired in Jan and i can afford 99 for now, and can’t reach support to ask them.

    • Hello Mahmoud,
      If your subscription expired in January, you lost the discount. We sent you several emails about the upcoming renewal so that you wouldn’t miss the deadline. Did you not receive our mails?
      I am afraid the discount is no longer available.

      If you need further help with your account please drop me a line directly on hello@wpml.org

  6. Dear Sir/Madam,

    My apologies for the rush! I have a plugin key, It’s not working on localhost server, So, I am now totally stuck because of WPML plugins and I would like to update my WordPress with PHP 8.

    Can I download and update the plugins from localhost server? If I can, So How to do it? or can you provide the latest plugins?

    • Yes, you can download all the WPML plugin from your wpml.org account
      1. please go to https://wpml.org/account/downloads/
      2. Click Download WPML manually to expand this section
      3. Pick the plugin(s) you need to download it
      4. Go to your WP site, Plugins > Add new and upload the plugin(s) by overriding the existing version

  7. Hello,

    Our client asked us if the package Multilingual CMS is enough for the WPML plugin to work on 2 public pages and 2 internal portals.
    Could you help me to answer to that question?

    • Hello,
      the CMS package allows you to use and register WPML plugins on 3 production websites and 6 development websites. Sites marked as development will have a baner in the site footer saying it’s a testing version of WPML. I don’t know what you mean by “internal” portal. WPML plugin work on WordPress sites/installs. If your internal portal runs WordPress, yes can use WPML too. If it turns out that you need to upgrade to the Agency account (which allows you to register an unlimited number of sites), you can do so at anytime by paying the difference.

  8. I’m interested in auto-translations for the site listed. I have a few questions about how the solution works, and credits.

    1. What is a credit, is it a single word, letter? I’m trying to gauge what plan I will need, and how often I will need to purchase new credits.

    2. The site is a membership site (using Toolset and PMPro) where users create content rich profiles, as new users sign up and create profiles I’d like them to be translated. Can new content be auto-translated, or do I need to log-in and run a translation tool periodically?

    Thanks,
    Matt

  9. Hello!
    My Website http://www.sandyalonso.com is written in German, which was a mistake, because the .com-Version should be in English. I would like to have my website in English (.com), German. com/de and Spanish. com/es. What would be the easiest way to do so? Do I have to change all the existing content manually to English before I start? Or is there any way to change the existing German content to a. com/de directory and after that translate the content automatically to my main. com Domain?

    • Hello,
      thank you for your interest in WPML. I understand what you mean. In theory you could do the following
      1. install WPML and add English as your secondary language (keep German as your primary language for now),
      2. translate your content to English automatically (of course, you will be able to review your automatic translations and make edits if needed)
      3. change the primary languages in WPML settings from German to English
      this will work, however when you changed the primary language it can impact your German pages (the ones created before WPML) if you start making updates to these pages – depending on the case/your need either German content or English content
      Let us test this out to get you properly inform what is gonna to happen. I will get back to you soon with details.

    • Hello again,
      we have tested what might happened in a case like yours and the bottom line is – it will work fine but with the WPML 4.6.4 which we will release any day now. Also, if you would like to edit your German content inside the WordPress edit (after your site is switched to English as your primary language), you will need to do the following:
      1. on your WordPress admin, use the top language switcher (added by WPML) and switch to German
      2. open your page for editing

  10. It’s actually a cool and useful piece of information about good. I’m satisfied that you shared this useful
    info with us.

    Please stay us up to date like this.
    Thank you for sharing.

  11. I have a wordpress multisite and each site is for a different client. All of them use WPML and some clients asked to enable automatic translations. Can they sign up for pay as you go? All those sites must have separate billing and credits.

    • Hello Jakub,
      yes, they can sign up for pay as you go. As long as your subsites are not cross-connected in WPML terms (please check this page to see what I mean by connected sites), every site will main a separate Pay as You Go account with separate billing and credits. Please try this one on two subsites at first to see how this works and it fits your needs. In case of questions, you can open a follow-up ticket on our support forum.

  12. Hello,

    I am interested in purchasing the WPML. I am in the beginning of creating my website. It is planned to be with two languages (Bulgarian – a main language; and English as a second). I am not yet ready to create the English, both for time and money reasons. But I was advised that I should install the multilingual plugin at the very beginning of creating the site, as otherwise a mess with Url-s may appear.
    My desire is to have a pretty url’s with:
    ….com/bg/date/postname – for Bulgarian
    and ….com/en/date/postname – for English

    My questions are:

    1. Is that true, that the WPML should be installed and set up before starting to create pages and their permalinks?
    2. And is there a way to prevent a future mess with url’s, by some instructions for correct settings for the permalinks in the main language, so that later when I am ready to proceed with the second language, there won’t be no mess with the links and no other unwanted surprises with translating the site.
    3. Is there any guide how to set the the pages, menus, url’s and etc, before starting with the WPML? Or do you have a simple free version of MPML only for creating the url structures with a simple set up, just to be prepared for the later language additions?

    I hope you will have a positive answer and good instructions, because I really want to proceed with the main language, to make it work asap, and only then to start working on the English.

    Thank you in advance!

  13. We have an agency package with WPML. I need help working out what costs there will be (if any) to translate a large website we are building.

    In addition to that, we need to find out what the ongoing costs would be to our end-client, should they take over WPML themselves in future.

    Please could someone let me know who to contact to talk about this further?

    Thanks.

  14. Why I got this ‘Translation in progress to German’ in some string translations and I can’t translate them ?

  15. Hello,
    I’d like to have some information before purchasing the WPML plugin:
    – if I remove WPML from my website, will the translated content be canceled or will I just lose the possibility to update/modify it?
    – if I change website, can I deactivate the license on the old one and activate the same license on the new one? Will the translated content on the old website be canceled?

    Thank you for your help.

    • Hello,
      1. To keep your translated content you need to have the WPML plugin installed and active. You can cancel your subscription renewals but you need to keep the plugin.
      2. Yes, you can but if you do so, you won’t be able to update WPML plugins on the old website.

  16. Our site is in Canadian French as a default. Can your WPML plugin translate into English automatically, or would I need to set this up as a custom language?

  17. Hi there,

    I have been able to work out an estimated cost to charging per word translated. Can I assume the costs we incur will be invoiced to us monthly?

    And that if we hand this over to the customer going forward we would put them in touch with you to set up their own account?

    Thanks!

  18. Hi there,
    I came here because many ppl and Yoast recommened me to WPML , i feel so regret that i didnt do more research, and purcahsed the wrong plugin from TranslatePress, so much errors, and really really poor support. Luckly i didnt not translate much page with the plugin yet.

    So Hopefully god bless me this time.

    I have some questions here:

    1, I saw WPML has the automatic translation for the website, i already i have a deepl API, so do i need to configuring Deepl manually? and can i re-edit the translated content eftewards?

    2, When all the products pages are translated, I will need to use a currency swicher pluging, so can I still be able to change a product with two different prices manually in two different countries. For example in my country Sweden I sell a hand cream for 100 SEK, and now I have a Danish translated version of the same hand cream that I would like to sell it for 170 DDK, this means the Danish price is not followed by currency rate chang, but by me manually decide the price for each country, will this be possible to change?

    3, Is there any option for example the ppl in Denmark open our website so the currency under the products will be automaticly changed to their own DDK currency so they can directly add to cart, and without needing of changing the currency manually like in a some kind of dropdown mean or bar, I mean the currency plugin can detect the IP address and showing automaticly the native currency? I wish to not to have a currency bar or dropdown menu, will this be possible to do so?

    4, I am using a finished and very well coded theme from Klb theme, will their theme be compatible with WPML and currency plugin?

    I hope i do not ask to much, if does pls forgive me,
    Really looking forward to your réply.

    Thank you.

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