Skip Navigation

Have a question? Need clarification? Leave a comment here and get an answer.

37,573 Responses to “Pre-sales Questions”

  1. For the Multilingual CMS Plan, is the $99 a one time fee? If so, are there any recurring fees that are associated with this plan?

    • Hello Colton,

      The 99$ is the initial license fee. This gives you access to the support forum and any plugin update releases for the core and other related WPML plugins for one year. After one year, the same fee is applied for any further updates and support forum access.

      I hope this answers your question.

    • Hello

      I’m sorry but our current subscription plans do not provide any kind of discounted pricing. The only difference between a CMS and Agency license is the number of sites that you can build at the same time. Both account types include all of WPML’s components and will allow to translate every aspect of your site.

      With this in mind, you should consider starting with the CMS license and once a site is built, transfer that license cost to your client so you can build another site with your own CMS license.

      I hope this approach can meet your needs.

  2. Hi.
    We are buying WPML for our company, and we have our VAT/GST number.
    How can we use it in order to avoid paying the tax?

    Thank you.

    • Hello,
      You will be able to add your VAT number during checkout and you will not be charged for VAT.
      If you need any further help please contact me directly on hello@wpml.org

      Kind regards,

  3. Hi, I want to purchase WPML for our multilingual woocommerce based shop, and I have some questions before purchasing.
    We have such functionality, where users can create woocommerce products by submitting some form in our website (please note that form contains only some checkbox / radiobuttons, no text inputs with no custom values, i.e. we already know all the information in each product, nothing will be unpredictable). So our shop contains only that kind of user created products.

    I want to understand how this products will be translated. I don’t want to have multiple products for each language. In ideal case I wont to be able to display same product in different langue URLs with same slug, and expect it to be translated automatically (because we already translated all the text with loco translate), for example something like this:
    https://my-domain.com/product/my-product
    https://my-domain.com/en/product/my-product
    https://my-domain.com/ru/product/my-product
    in other words I want to be able to open all this links for one single product and see different languages.

    Do you think this is possible? Or what solution would you suggest for us?
    I want to purchase WPML and try it by myself, but I’m not sure if it will work as I expected. Do you have refund system in case if it didn’t solve our issues?

    Thanks.

  4. Hello, I already subscribed for one year and my plan is for 3 production websites for the entire year I just made 2 production websites and my right and the payment agreement is to give me one more website to make API key but the support and update are limited for one year, but now I can not because it says that your subscription is expired and I can not even add the third website, please help me

    • Hi,

      Your subscription expired on May 27, 2023. The automatic renewal option was not active on your wpml.org account. Nevertheless, we send email notifications before the subscription expires to remind our users to renew the subscription. Didn’t you get those emails? You must purchase a new subscription to register WPML on new websites. For further inquiries regarding your old account, please fill out the form at the following link, and we will get back to you.

      https://wpml.org/home/contact-us/contact-form/

      Kind, regards

    • Hi,

      WPML and TranslatePress are different and separate WordPress multilingual plugins.
      Please explain what you mean when you say you need a front-end view similar to TranslatePress.
      With WPML the front-end style is mainly determined by the theme and page builder plugins you are using.

      Kind regards

  5. We have Multilingual CMS Plan. We would like to ugrade it to Multilingual Agency Plan:

    In your FAQ you stated:
    “Can I upgrade my account later?
    Yes, you can always upgrade from a lower-cost account type to a more complete one. When you upgrade, you only need to pay the difference.”

    Can you please help me to upgrade an accoun to Muliligual Agency Plan.

    Best regards.

    Simon Meglič

    • Hello Simon,
      You only need to log in to your account and you will see a link to upgrade to Agency for the difference.
      If you need any help along the process, please contact me directly on hello@wpml.org

      Thanks

  6. Hello,

    As we are developing an application for our client; we would need this plugin to fulfil our application requirements.
    As I can see on your website, the subscription is provided on a per year basis. But, our client only prefers to go with a one-time purchase.

    Kindly let me know the possibilities to go with the same.

    looking forward to hearing from you.

    • Hello Nidhi,
      Thanks for your interest. I am afraid we no longer sell lifetime subscriptions. All our subscriptions currently have a yearly renewal fee required to keep updates and support.

      Kind regards,

  7. Are you guys ever planning on implementing Breakdance compatibility? Because it would be nice to use it as Breakdance is my main website builder.

  8. Hello:

    We want to translate the website for our Government Funded Music School;

    However, we have some doubts:

    How can I accurately preview the cost of this translation?;

    So that i can present the Board of Directors with a solid non variable number?

    Second: Do you have some kind of Educational Non-Profit offer for Schools?

    Thank you very much for your support.
    looking forward to hear from you.

    WebCMPR

  9. Hi, I want to know what exactly you mean by translating credits on the plan pricing and if the plugin will stop working if i don’t renew the license

  10. Hello team – I tried to subscribe to the service with a credit card but it reroute me to Paypal, which is not an available option for me as it’s a company-owned card I’m using. Any suggestions?

    • Hi,
      We already got back you you via email (hello@wpml.org).
      If you have further questions please reply to the email.

  11. Is your plugin capable of automatically detecting the geographical location of the user and then switching the language of the website to the national language corresponding to the user’s IP location?

    • Hello,
      yes, WPML can translate menu titles and page names too. If you are asking about automatic translation, WPML can translate about 80-90% of your site automatically. It depends on the content of your site. 10-20% of the content needs to be translated manually, for example slides of the popular Slider Revolution plugin. Also you if you have some less popular plugins, some of these might not be compatible with WPML. Feel free to share a link to your website and I can tell you more.

  12. Greetings,

    We’d like to install your plugin on our website, where we have almost 10,000 posts in English.

    We are planning to include some articles in French and Chinese and would like to use your plugin.

    However, this will only be for a certain number of posts, so is there a way to have articles in English, and then when visitors read them they can click on the French or Chinese flag and be taken to a page with a default text on it, something like: “We do not currently have this article in French or Chinese, but if you’d like to translate it, please contact us”, or something like that?

    If not, is there a workaround for having almost all of our articles in English, but a few in French and Chinese while using this plugin? Thanks.

    • Hello, greetings,
      Thank you for your interest in WPML. When you set up WPML it will offer you two translation modes. Please check this image. If you don’t want to translate all of your pages, please select “Translate What You Choose”. Then you will be able to use automatic translations in bulk – please check this screenshot Now, what will happen with your untranslated pages – if you visit them, you will see that the languages switcher doesn’t show the other languages. Alternatively you can choose another option in WPML settings to show the language switcher but to redirect to the homepage for missing translations. You cannot create a template for untranslated pages saying ““We do not currently have this article in French or Chinese, but if you’d like to translate it, please contact us”.

  13. Hello,
    I would need to change some billing info on my invoice.
    Can you proceed with the change?

    Please let me know how to communicate the new billing info.

    Thanks

  14. Hi All,
    We want to upgrade to Multilingual CMS.
    If klick on „buy“ the following message appears:
    ——————

    PRODUCT Upgrade to WPML Multilingual CMS
    DESCRIPTION
    Access to all of WPML`s modules and features
    Use WPML on three production sites
    90,000 credits for automatic translation between any languages
    TOTAL $38.20
    Account renewals
    Your account will renew every February 2, starting 2024.
    The yearly renewals cost $74.00.

    Each renewal tops up your automatic translation credits to 60,000.
    ————————-

    Does that mean that we have to pay one time costs of $38,20 and then additionally $74,00 every year?
    Will this yearly fee be booked from the credit card without notification?

    Kind regards,
    Diana

    • Hello Diana,
      Yes, if you upgrade now to the CMS version you will get charged a percentage until the next renewal date, calculated by the system. In your case, it’s 38.20$. The renewal fee will be 74$/year (charged every Feb 2nd). You can leave your account in automatic renewal so that you don’t risk missing the renewal date and having your subscription canceled. You can change the payment method at any time following these steps https://wpml.org/purchase/how-to-change-your-payment-method/

      Let me know if you have any other questions.

      Kind regards,

  15. Hello – two questions.

    1) Can WPML navigate two languages on the same page? For example, on the website I linked you can find content in English and Spanish. If someone wants to translate the content to Chinese, will both languages be translated or just one?

    2) Does WPML accept purchase orders for payment?

    Thank you!

    • Hello Greg,
      No, I am afraid you cannot do this with WPML.

      We don’t accept purchase orders either. We only accept credit/debit card or PayPal payments.

      Sorry for this.

      Kind regards,

  16. Hi we are using gtranslate and having caching issues. How does caching work? Are changes available right away? Also, do you offer a trial? I need to get a demo going in order to justify funding and a change. Thanks for the help.

  17. Hi there,

    I am working on building a new website, in connection with Calves research for my University in Dublin.
    We were interested to know if there was a non-profit licence option for CMS that we might avail of?

    Most grateful for any reply.
    Darragh.

Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>