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39,608 Responses to “Pre-sales Questions”
Hi Team
i nee some answers:
1. The pro version supports 3x production site but i need the plugin for only one site. Can you offer just for one site for reduced price?
2. suppose if i dont renew the plugin license after a year .. what happens ? are all my translated pages deleted/gone?
3. Will the switch work after the license expires?
Hello,
I’m sorry, but we don’t offer a package for a single site that includes automatic translation.
To answer your questions:
If you choose not to renew, you can continue using WPML. However, you won’t have access to plugin updates or our support forum.
Regarding your question about “switch” — are you referring to the language switcher? If so, yes, it will continue to work. Everything will function the same, as renewals are only required for receiving updates.
Please note that we can’t predict what might happen in the future if you update WordPress but do not update the WPML plugins.
So, if I intend to upgrade the plan I subscribed to a higher plan (e.g., from Multilingual Blog to Multilingual CMS), is it possible to do so easily and quickly without affecting anything on the website, especially the existing translations?
If so, is the payment for the upgrade just the difference in price between the plans, or is the full amount of the higher plan charged?
Is there any kind of discount when renewing the subscription?
Hello John,
If you upgrade you can do it very easily from your WPML account page. You will see a link to do it for the difference only.
The renewal fee doesn’t have any discount. You will get charged the updated renewal fee, according to your new pan.
Please let me know if you have any other questions.
Hello WPML Support Team,
We are Discover Arabia, a Qatar-based company. Right now we want to translate our website into multiple languages. For this, our first choice is the WPML plugin. But I need some clarification before purchasing. My Question is
1. Does the WPML plugin work in the backend and on the front page?
2. We use the Booknetic plugin for the booking system. So is it working with Booknetic perfectly?
3. Most Important One, In other free plugins, we can translate our website, another page, and the booking section front page. But we need the translation in the booking section, not only on the front page but also on the backend page. So does it work on the backend page?
4. Last one: if it’s not work for which we buy, do you provide a refund?
Kindly let us know ASAP so we can make a decision about purchasing.
1. Does the WPML plugin work in the backend and on the front page?
Our plugin is designed to give you the tools to create your translations that are stored in your own database. Our plugins also has the necessary filters/hooks to ensure that your visitor’s online experience is consistent in any of the target languages that you have activated and translated content into. With this perspective, our plugin works in your systems backend to render the translated pages on the frontend using data stored on your WordPress site.
Other translation plugins will screen-scrape rendered pages and translate the strings dynamically or with previously translated content stored on their databases (offline). I hope this explanation helps you understand the difference between our architecture (backend) vs. other architectures (more frontend).
2. We use the Booknetic plugin for the booking system. So is it working with Booknetic perfectly?
Booknetic is not listed as a tested compatible plugin. However, I see that they have documented support for our plugin within their own plugin documentation. As we have not tested the plugin ourselves, we cannot guarantee 100% compatibility and if you should encounter troubles, we would be directing you to their own support for any compatibility issues. Having said this, I also do not see that we have any reported issues with regards to this plugin either.
3. Most Important One, In other free plugins, we can translate our website, another page, and the booking section front page. But we need the translation in the booking section, not only on the front page but also on the backend page. So does it work on the backend page?
It sounds like you are saying that you need to store a translated post type (e.g. backend) for each booking. As I mentioned in point 1 above, we do indeed create translated post types, taxonomies and plugin/theme options and dynamic strings and store them as separate database entries. This allows for each translation custom post type to have their own meta-data (e.g. custom fields) which is often required for more complex systems like e-commerce and booking plugins.
However, since I do not know your plugin nor do we have any record of it in our system, I cannot assure you 100% that you will get what you need. My best advice is to purchase the product knowing that you have a 30-day window to request a refund for any reason.
More here: https://wpml.org/purchase/refunds/
You should use the 30 days to fully test a dummy data set that reflects your own real data so that you can be assured that there is the needed compatibility.
4. Last one: if it’s not work for which we buy, do you provide a refund?
Currently I have 3 big and 8 medium sites running with WPML however I would like to offer them more translations options I think to use WPML IA, my question on this is, WPML offer and sandbox or test environment to test my websites with the translations method before I publish them?
I would like to know if it’s possible to receive a pro forma invoice for the annual WPML license subscription.
My company requires an invoice in order to create a purchase order in our ERP system, and we are unable to pay directly by credit card.
We need support for the Irish language please. Currently this is a road block for us, and with millions of Irish around the world it seems to be a logical step to add support. I am more than happy to assist with any internal Irish translations required to help this happen.
I wanted to do the manual translation but I do have a pre sale question. My website has almost 400 posts which need to be translated manually. By looking at the youtube videos I came to know that the manual translation is done via editor and the translation need to be converted by paragraph to paragraph so Its very hectic to do the translation when you have so much posts.
So I just wanted to know that is there any way which could save time and allows me to import the translated posts in bulk and then assign them to the orignal post. Or any other which could save time?
Hello,
would like to renew our subscription of WPML, however having changed the billing address in the settings the old billing address is still being displayed when I try to pay. I need the billing to go through the email entered in the settings, would appreciate support on this.
1) I am using the G-Translate plugin for translation in my language. What if we moved to WPML? What kind of issues can be generated, since we have been using it for many years, and do not want any issues to appear in GSC?
2) Our website ranking goes down? if we use WPML plusign.
3) Our “G translation” pages that have been translated already, so those pages and the blog will go 404? If we move on to WPML?
I hope I can make you understand what my major concern is.
I am still not get answers of my questions please anyone can reply on my questions.
1. I am using the G-Translate plugin for translation in my language. What if we moved to WPML? What kind of issues can be generated, since we have been using it for many years, and do not want any issues to appear in GSC?
I am assuming that GSC is Google Search Console (?). I’m sorry that I am not a G-Translate specialist nor an SEO expert so I could not tell you what possible issues you might encounter. I CAN give you information on what SEO looks like WPML.
2) Our website ranking goes down? if we use WPML plusign.
Your question is more appropriate for an SEO expert (which I am not). However, in general, if you are using the same urls that you were using in the past …your rankings should not change.
I strongly recommend conducting thorough testing in a staging environment before making the switch. Ensure that permalinks remain consistent, or if there are any changes, set up 301 redirects to preserve your site’s SEO integrity during the transition. This will help minimize any negative impact.
3) Our “G translation” pages that have been translated already, so those pages and the blog will go 404? If we move on to WPML?
If you already have translated content, then you would want to explore exporting your translations from gTranslate and the various options to import the content into you new WordPress/WPML installation. There are several ways to import content, and you can explore the options here: Supported Export and Import Plugins and Tools. WPML also offers a plugin that integrates with the native WordPress importer and WP All Import for importing translations. If you’re using the import tools mentioned above, you don’t need to worry about manually mapping to the database. The tools will handle the process, whether you’re importing CSV, XML, or other formats
I hope I can make you understand what my major concern is.
Yes, it’s pretty clear that you are most concerned about SEO rankings and migration process. I’m sorry but we don’t have a clear and documented path with regards to G-Translate migration of existing translated content. But if you are able to export your translations, then the problem reduces to how an import process. Finally, with regards to SEO, I would consult one of the SEO plugins you are using to get their advice on setting up appropriate redirects to not lose rankings.
Hi we are a nonprofit organization, interested in WPML Multilingual CMS, we were wondering if there is a discount option for nonprofits.
Thanks in advance
Margarita
Hi to all,
I’m interesting in your product for my website
First question is, when I want to translate some page from my website to another language, can I put another text (not original) but the renders-pictures stay the same like an original?
Second question, is compatibile WPML with Neve WP themes?
Third question, is enough to buy Multilingual CMS (99$) for website beoview.com, cause I want to translate from Eng to Dutch in this moment?
First question is, when I want to translate some page from my website to another language, can I put another text (not original) but the renders-pictures stay the same like an original?
I’m evaluating WPML for use in a WooCommerce store and would like to confirm a few technical details related to multilingual SEO and hreflang support.
We want to display the same English content but target it toward multiple countries (e.g., India, Singapore, China, UAE, Malaysia, etc.) using different hreflang country codes such as en-IN, en-SG, en-CN, en-AE, en-MY, etc.
Our main goals are:
– Assign different hreflang country codes to pages even if the content is identical (all in English).
– Ensure that each regional version of a product/page (like /in/eco-tote-bag/, /sg/eco-tote-bag/, /cn/eco-tote-bag/, etc.) is indexed independently by Google.
– Serve the correct hreflang version to users based on their location (e.g., users in India should see the en-IN version).
– Avoid duplicate content penalties despite identical content across country versions.
Here are our specific questions:
1. Can WPML create multiple English-only versions of the same content and assign country-specific hreflang tags to each (e.g., en-IN, en-SG, etc.)?
2. Does WPML automatically generate hreflang tags for all WooCommerce product pages, categories tags and frontend pages?
3. Do we need to manually duplicate each product/page for every target country, or is there an efficient method to manage this with WPML?
4. How does WPML handle identical English content across countries? Will this impact SEO or indexing?
5. Can we enable WPML only for country-specific hreflang handling without translating content into different languages?
6. When someone from India searches for a product, will WPML ensure that the en-IN version is shown instead of another country version?
Additionally, I propose to use the following example code snippet for hreflang on a product page. Could you please confirm if this code is correct and aligns with WPML best practices?
The example countries I want to target with this setup are:
Indonesia
India
Philippines
Malaysia
Vietnam
Thailand
Brunei
Hong Kong
Russia
Looking forward to your guidance so we can make the right decision before purchasing.
I understand that you are seeking to serve English content to several target countries. You would like to actually only translate the permalink and not the actual product/site-content since everything is always in English. You would like to ensure geo-targeting.
I will answer your questions as you presented them:
1. Can WPML create multiple English-only versions of the same content and assign country-specific hreflang tags to each (e.g., en-IN, en-SG, etc.)?
Short answer: yes
Longer answer: You might be interested in exploring this option: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#fallback-content
Using the “fallback” mode have permlink bases that are aligned with the active language (e.g. hreflang). This is one way to JUST get the permalinks targeted and not have to translate any content. It’s just a suggestion and you would need to do thorough testing to make sure all aspects of your user experience and outputs are met.
2. Does WPML automatically generate hreflang tags for all WooCommerce product pages, categories tags and frontend pages?
3. Do we need to manually duplicate each product/page for every target country, or is there an efficient method to manage this with WPML?
I think the answer to your first question is also relevant here. However, for completeness – our architecture relies on your creating a separate/duplicate post type for each active language. This is particularly important for post-meta data. In your use case, however, it seems like you might be able to employ our “fallback mode”.
4. How does WPML handle identical English content across countries? Will this impact SEO or indexing?
This means that if you have various versions of English that you wish to generate hreflangs for, you will need to define the different language codes for them. For example, WordPress already recognises the following codes.
en_US: English (United States)
en_AU: English (Australia)
en_CA: English (Canada)
en_GB: English (United Kingdom)
en_NZ: English (New Zealand)
WPML comes with en_US pre-configured. For the others, you would need to add custom languages as described in the link I included above.
5. Can we enable WPML only for country-specific hreflang handling without translating content into different languages?
With the mode of “Fallback” you might be able to do this but this means that ALL product related information is identical in all locations (pricing, taxes, discounts, images, promotions, etc). If there is ANYTHING that alters between locations, you would need to create a copy/duplicate of the product to carry the location specific information in the post-meta (e.g. custom fields) for that post/product.
6. When someone from India searches for a product, will WPML ensure that the en-IN version is shown instead of another country version?
I hope I was able to answer your questions sufficiently. With a case as yours, the best option, in my opinion, is to create a simple yet COMPLETE test case and try out the products. We offer a 30-day refund period where you can request a refund for any reason. Use the 30-day period to fully test all transactions and SEO concerns INCLUDING outputs. Make sure you include all SEO challenges within your test data. Here is referecne to our refund policy for your review: https://wpml.org/purchase/refunds/
I am not sure what you mean by a promo code(?). We do not offer any discounts or free trials if that is what you are referring to. We do offer discounts to non-profits under application. If you are a NGO you may apply here: https://wpml.org/home/contact-us/
I am interested to using your service/platform for multilingual purposes.
So, here is my website https://www.joytify.com/blog/en-us, but in the future will use https://www.joytify.com/blog/en this URL structure. As I plan to go on multilingual sites on the blog, let say my plan want to expand or release the multilingual for Germany (/de), Portuguese (/pt), and Espanyol (/es).
So the questions is, is this possible to use the translation with I am only publish and manage all the WordPress blog on this English version (/en). and if there is a publication or post new articles on the English version (/en) it would automatically posted/published as well on the multilingual versions? such as /de, /pt, /es?
And about the price. is it counted per words for the price? or we can buy a package?
I understand that you have questions about permalinks, automatic translation, and pricing.
Pricing:
Our plugin assists you in 3 things:
a. presenting a single-language experience to your visitors even if your site has multiple language content available.
b. providing ongoing transaltion management tools in the WordPress dashboard for new and existing content.
c. as a portal to popular transaltion engines including Goole, Deepl, Microsoft, and our own WPML AI.
The plugin has a subscription cost. Your translation work is a different cost.
– If your translations are done by yourself or your team – then you do not have to consider additional translation costs by word as you are doing the work yourself.
– If your translations are being done by a professional translation service, our software has interfaces via XLIFF interface to many services…this interface is free but the translation work being done by the professional service is something that you arrange with them separately.
– If you decide to have automatic machine engine translation, then this is a SEPARATE and ongoing expense depending on the engine you choose and the words you decide to translate. It is apart from our annual subscription fee. You can see some details for translations here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#no-monthly-fee
Automatic Translation
You asked: ” if there is a publication or post new articles on the English version (/en) it would automatically posted/published as well on the multilingual versions? such as /de, /pt, /es?”
Answer: Yes, it can be if you decide to configure the system to do this. It’s up to you. Some clients prefer to first review the quality of the translation before posting it onto their sites. Some translation engines do a better or worse job on translation quality depending on the target language. If you choose WPML AI as your translation engine, we are seeking for a top quality translation so that you will confidently immediately publish your translations to active target langauges. More here: https://wpml.org/documentation/automatic-translation/wpml-ai-wordpress-translation/ So, I would recommend that you choose sample code from each language and test the machine translators for quality before deciding on your final configuration.
WPML has preconfigured 65 languages: https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/
These are the more popular languages and while it is possible to edit the database table that holds the locale and code mappings for these, it is not advisable to do so. Instead, it would be better to define a new custom language to “replace” the one we provide. More details are provided in the article.
Now, to answer your questions directly:
1. Are the sub-folder names allocated automatically to the country?
They are automatically generated through rewrite rules into the permalink according to the mapping held in the languages table. This is a database table that is pre-configured with 65 languages. When you “activate” a language on your site, you will be able to see the details but not edit the locale or language code. You can always add your own languages to the same table.
2. Is there a list of default subfolder names available to view?
To see the pre-configured list, you can activate all the available langauges and then go to the languages table to see the values. Or, if you are comfortable with PHPmyAdmin or similar, you can view the contents of the table icl_langauges.
3. Can they be changed to meet a client’s requirements?
Yes. However, it is not advisable to do so but rather to define a new language (which is actually a new table entry) where you can freely define the field values as you wish.
your website’s payment system does not Work!
Yesterday i changed my billing method for automatic renewal, but today i saw that the payment was not successful. Now i don’t have access to installing the plugin or contacting support! I tried to pay now for almost an hour. wtf! I have a client who wants a change ASAP, but i don’t have access to anything!
I recently purchased a WPML Multilingual CMS subscription (Order Date: July 3, 2025 – Invoice #17195991), but my account still shows “No Active Subscription” and the status is “On hold”.
The order was for €99.00 and was paid using credit card / PayPal. Despite the successful payment, I am unable to use WPML or register my site.
Could you please look into this and activate my subscription manually?
I would like to get confirm the following points in advance before making a purchase:
1. According to your site, the plugin uses multiple translation engines (Google, DeepL, Azure, WPML AI), each with different charges.
For cost efficiency, can I manually select a specific Translation engine (e.g., Azure) as the default translation engine?
2. Does the plugin require any additional APIs, plugins, or add-ons to be purchased separately in order to function fully with WooCommerce and automatic translation?
I’m using WPML with Crowdin to translate our site, including navigation menus. The workflow is working technically, but it requires multiple manual steps:
Sending strings to Crowdin
Approving translations there
Manually syncing jobs back in WPML
Running WP Menus Sync so translations appear
This process isn’t ideal for non-technical users.
Could you please confirm:
Is there any way to fully automate the process so that once a string is approved in Crowdin, it is auto-imported and menus are auto-synced without manual steps?
If not, are there other translation service integrations with WPML that support more automated workflows, for example:
Auto-translating content and menus on approval
Not requiring manual syncs or batch operations
We’re looking for a simpler solution that works better for non-technical teams.
You can also direct your comment to Crowdin themselves as they might have more knowledge about their own limitations.
With regard to more “automated” processing for XLIFF files and menu translation, I am afraid that there does not seem to be any “auto” options described in our current documentation. But please confirm your questions with our support team.
Our website is going to purchase and install the wpml plugin to implement functions in other languages. Before purchasing, we have the following questions
1. Is wpml suitable for WordPress website themes? Our website theme is WordPress. In addition to WordPress, what other website themes are suitable?
Can the 2.99 euros per year package only be installed on one website? Or is it suitable for 3 website installations?
3. Will there be an invoice after purchase?
4. Will the installation tutorial be sent after purchase or at a certain time?
5. Can it be used for free? How long can it be used? What conditions need to be met for free use
Looking forward to your response！
1. Is wpml suitable for WordPress website themes? Our website theme is WordPress. In addition to WordPress, what other website themes are suitable?
Yes, normally WPML is compatible with the default WordPress themes. They are tested with basic scripts alongside of general WordPress compatibility with each new release. There might be issues with your particular implementation of the default worpdress theme features, but we are committed to fixing these issues if they occur.
2. Can the 99 euros per year package only be installed on one website? Or is it suitable for 3 website installations?
The WPML CMS subscription allows for 3 production site keys and 9 development site keys. This means a total of 12 wordpress installations/databases. When you install our plugin, you will be prompted to enter a site key for the new installation. Each site will have a different site key generated. The difference between a production and development website is a banner that appears on the frontend.
More here: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
4. Will the installation tutorial be sent after purchase or at a certain time?
You can always access our user guide here:
There is an installation wizard that will handle the initial configuration for you so there is no “installation guide” per say.
5. Can it be used for free? How long can it be used? What conditions need to be met for free use
We do not offer any free testing licenses. However, you do have 30 days to evaluate the plugin and request a refund if the plugin does not meet your needs.
More here: https://wpml.org/purchase/refunds/
For this reason, we encourage clients to prepare a good testing script and data to ensure that all needed features including input/output interfaces/generation are throoughly vetted within the first 30days.
I had a wpml in old domain i moved the site to new domain but i don’t have the register keynow so i can’t update the plugin to latest version what can i do every thing moved to the new domain the remaining credit and the translation
now i got this warning:
WordPress Multilingual CMS Plugin 3.6.0-4.7.3 is vulnerable to Cross Site Scripting (XSS)
so i tried to update the plugin but i couldn’t and i don’t have login information what can i do to fix this?
the version i had of this plugin is 4.7.3 is it too critical?
To upgrade your plugin, you need to have an active subscription. I could not find the email you used to submit this message in the active client list so this may mean you cannot access the fix.
Please consider re-activating your subscription to keep your site up-to-date.
Due to the nature of our project, we need a 3 year plan for the Multilingual CMS that we can pay upfront, is that possible? I would appreciate your help.
Clarification on WPML Plans for Multi-Language Sites
Hello WPML pre-sale Team,
I’m preparing a WordPress project that will have more than a dozen language versions. I have a few questions about your subscription plans:
Multilingual CMS (€99/yr) – “3 production, 9 development”
1. Does this mean I can only run 3 live (production) languages under one license and the other 9 languages only in staging/dev environments?
2. If I need all 12+ languages active on my live site, which plan should I choose?
Agency (€199/yr) – “180,000 translation credits”
1. How are these credits measured and consumed? For example, is this a word-count limit for machine translations via your Automatic Translation service?
2. If my content exceeds 180,000 credits in a year, can I purchase additional credits, or must I switch to manual translation?
Language & Domain Mapping Limits
1. Are there any hard limits on the number of languages or mapped domains per license for either plan?
Thank you for your help in clarifying these details so I can select the right WPML package for a large multi-language rollout.
1. Does this mean I can only run 3 live (production) languages under one license and the other 9 languages only in staging/dev environments?
No. The “site key” is referring to a WordPress installation/database/instance. It might be more clear to think of site domain names. If you have http://www.mysite.com that has 12 languages active, then this is one site.
I hope I have clarified this for you.
2. If I need all 12+ languages active on my live site, which plan should I choose?
As stated above – if all languages are active on a single site domain, then you can use WPML Blog or WPML CMS (depending on what you are planning to translate and how).
Agency (€199/yr) – “180,000 translation credits”
1. How are these credits measured and consumed? For example, is this a word-count limit for machine translations via your Automatic Translation service?
2. If my content exceeds 180,000 credits in a year, can I purchase additional credits, or must I switch to manual translation?
You can always purchase more credits. Choose the option that best fits your needs: Pay-as-You-Go gives you the lowest price per word, while Prepaid Credits offer full control over how you assign credits across sites.
These two plans are covered in the same article I shared earlier.
Language & Domain Mapping Limits
1. Are there any hard limits on the number of languages or mapped domains per license for either plan?
Hi Team
i nee some answers:
1. The pro version supports 3x production site but i need the plugin for only one site. Can you offer just for one site for reduced price?
2. suppose if i dont renew the plugin license after a year .. what happens ? are all my translated pages deleted/gone?
3. Will the switch work after the license expires?
Hello,
I’m sorry, but we don’t offer a package for a single site that includes automatic translation.
To answer your questions:
If you choose not to renew, you can continue using WPML. However, you won’t have access to plugin updates or our support forum.
Regarding your question about “switch” — are you referring to the language switcher? If so, yes, it will continue to work. Everything will function the same, as renewals are only required for receiving updates.
Please note that we can’t predict what might happen in the future if you update WordPress but do not update the WPML plugins.
Hello,
So, if I intend to upgrade the plan I subscribed to a higher plan (e.g., from Multilingual Blog to Multilingual CMS), is it possible to do so easily and quickly without affecting anything on the website, especially the existing translations?
If so, is the payment for the upgrade just the difference in price between the plans, or is the full amount of the higher plan charged?
Is there any kind of discount when renewing the subscription?
Hello John,
If you upgrade you can do it very easily from your WPML account page. You will see a link to do it for the difference only.
The renewal fee doesn’t have any discount. You will get charged the updated renewal fee, according to your new pan.
Please let me know if you have any other questions.
Hello WPML Support Team,
We are Discover Arabia, a Qatar-based company. Right now we want to translate our website into multiple languages. For this, our first choice is the WPML plugin. But I need some clarification before purchasing. My Question is
1. Does the WPML plugin work in the backend and on the front page?
2. We use the Booknetic plugin for the booking system. So is it working with Booknetic perfectly?
3. Most Important One, In other free plugins, we can translate our website, another page, and the booking section front page. But we need the translation in the booking section, not only on the front page but also on the backend page. So does it work on the backend page?
4. Last one: if it’s not work for which we buy, do you provide a refund?
Kindly let us know ASAP so we can make a decision about purchasing.
Hello
Our plugin is designed to give you the tools to create your translations that are stored in your own database. Our plugins also has the necessary filters/hooks to ensure that your visitor’s online experience is consistent in any of the target languages that you have activated and translated content into. With this perspective, our plugin works in your systems backend to render the translated pages on the frontend using data stored on your WordPress site.
Other translation plugins will screen-scrape rendered pages and translate the strings dynamically or with previously translated content stored on their databases (offline). I hope this explanation helps you understand the difference between our architecture (backend) vs. other architectures (more frontend).
More here: https://wpml.org/documentation/support/wpml-tables/
Booknetic is not listed as a tested compatible plugin. However, I see that they have documented support for our plugin within their own plugin documentation. As we have not tested the plugin ourselves, we cannot guarantee 100% compatibility and if you should encounter troubles, we would be directing you to their own support for any compatibility issues. Having said this, I also do not see that we have any reported issues with regards to this plugin either.
Here are our list of tested compatible plugins:
https://wpml.org/plugin/
It sounds like you are saying that you need to store a translated post type (e.g. backend) for each booking. As I mentioned in point 1 above, we do indeed create translated post types, taxonomies and plugin/theme options and dynamic strings and store them as separate database entries. This allows for each translation custom post type to have their own meta-data (e.g. custom fields) which is often required for more complex systems like e-commerce and booking plugins.
However, since I do not know your plugin nor do we have any record of it in our system, I cannot assure you 100% that you will get what you need. My best advice is to purchase the product knowing that you have a 30-day window to request a refund for any reason.
More here: https://wpml.org/purchase/refunds/
You should use the 30 days to fully test a dummy data set that reflects your own real data so that you can be assured that there is the needed compatibility.
Yes. More here: https://wpml.org/purchase/refunds/
Kind regards
Hello,
Currently I have 3 big and 8 medium sites running with WPML however I would like to offer them more translations options I think to use WPML IA, my question on this is, WPML offer and sandbox or test environment to test my websites with the translations method before I publish them?
Hello,
I would like to know if it’s possible to receive a pro forma invoice for the annual WPML license subscription.
My company requires an invoice in order to create a purchase order in our ERP system, and we are unable to pay directly by credit card.
Thank you very much for your help!
Hello
Please send your request using this form:
https://wpml.org/home/contact-us/contact-form/
Our accounts team can help you with the pro-forma.
Kind regards
We need support for the Irish language please. Currently this is a road block for us, and with millions of Irish around the world it seems to be a logical step to add support. I am more than happy to assist with any internal Irish translations required to help this happen.
Hello Robert,
WPML supports Irish and it’s also included in the languages for automatic translation
https://ate.wpml.org/mt_langs?_gl=1*1ndwwkz*_gcl_au*MTg0NzYxNzg5My4xNzQzNjgyOTAwLjEwMjY5Mzk0MjMuMTc0OTY2NjQ4Ny4xNzQ5NjY2NDg2
Is this what you were looking for?
Kind regards,
Hi,
I wanted to do the manual translation but I do have a pre sale question. My website has almost 400 posts which need to be translated manually. By looking at the youtube videos I came to know that the manual translation is done via editor and the translation need to be converted by paragraph to paragraph so Its very hectic to do the translation when you have so much posts.
So I just wanted to know that is there any way which could save time and allows me to import the translated posts in bulk and then assign them to the orignal post. Or any other which could save time?
Thanks
Hello
Yes, if you already have your translations prepared offline and are only looking to import and link them to original posts, then you can do so via various methods.
Please read this article for more info:
https://wpml.org/documentation/related-projects/wpml-export-and-import/
Videos of interest:
https://www.youtube.com/watch?v=f34HTBgMdPk
https://www.youtube.com/watch?v=rj6MNWWC1wM
Kind regards
Hello,
would like to renew our subscription of WPML, however having changed the billing address in the settings the old billing address is still being displayed when I try to pay. I need the billing to go through the email entered in the settings, would appreciate support on this.
Thank you in advance.
Hello
For all account billing issues, please use this form to contact our administrative team:
https://wpml.org/home/contact-us/contact-form/
Thank you
Aloso can’t submit a ticket since I haven’t paid for WMPL yet
Yes, you are right. For this reason, you need to sort out the billing issue you previously mentioned:
https://wpml.org/home/contact-us/contact-form/
Kind regards
I have a few questions related to WPML plugin.
1) I am using the G-Translate plugin for translation in my language. What if we moved to WPML? What kind of issues can be generated, since we have been using it for many years, and do not want any issues to appear in GSC?
2) Our website ranking goes down? if we use WPML plusign.
3) Our “G translation” pages that have been translated already, so those pages and the blog will go 404? If we move on to WPML?
I hope I can make you understand what my major concern is.
I am still not get answers of my questions please anyone can reply on my questions.
Hello
I am assuming that GSC is Google Search Console (?). I’m sorry that I am not a G-Translate specialist nor an SEO expert so I could not tell you what possible issues you might encounter. I CAN give you information on what SEO looks like WPML.
Here are some articles of interest for you:
https://wpml.org/documentation/how-to-set-up-multilingual-seo-on-your-website/
https://wpml.org/documentation/related-projects/wpml-seo/
https://wpml.org/plugin-functionality/seo/
Your question is more appropriate for an SEO expert (which I am not). However, in general, if you are using the same urls that you were using in the past …your rankings should not change.
I strongly recommend conducting thorough testing in a staging environment before making the switch. Ensure that permalinks remain consistent, or if there are any changes, set up 301 redirects to preserve your site’s SEO integrity during the transition. This will help minimize any negative impact.
If you already have translated content, then you would want to explore exporting your translations from gTranslate and the various options to import the content into you new WordPress/WPML installation. There are several ways to import content, and you can explore the options here: Supported Export and Import Plugins and Tools. WPML also offers a plugin that integrates with the native WordPress importer and WP All Import for importing translations. If you’re using the import tools mentioned above, you don’t need to worry about manually mapping to the database. The tools will handle the process, whether you’re importing CSV, XML, or other formats
Yes, it’s pretty clear that you are most concerned about SEO rankings and migration process. I’m sorry but we don’t have a clear and documented path with regards to G-Translate migration of existing translated content. But if you are able to export your translations, then the problem reduces to how an import process. Finally, with regards to SEO, I would consult one of the SEO plugins you are using to get their advice on setting up appropriate redirects to not lose rankings.
Kind regards
Hi we are a nonprofit organization, interested in WPML Multilingual CMS, we were wondering if there is a discount option for nonprofits.
Thanks in advance
Margarita
Hello
Yes, you may apply for this discount using this form:
https://wpml.org/home/contact-us/contact-form/
Good luck!
Hi Mercedes, thank you for your fast response. We need Irish support on WMPL Private Translation Cloud (PTC).
Hello Robert,
Let me check with the team and get back to you.
Cheers
Hi to all,
I’m interesting in your product for my website
First question is, when I want to translate some page from my website to another language, can I put another text (not original) but the renders-pictures stay the same like an original?
Second question, is compatibile WPML with Neve WP themes?
Third question, is enough to buy Multilingual CMS (99$) for website beoview.com, cause I want to translate from Eng to Dutch in this moment?
Many thanks in advance!
Hello
Yes you can. Please read this article for details: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Yes! Details here: https://wpml.org/theme/neve/
Short answer: YES.
Kind regards
Dear WPML Team,
I hope you’re doing well.
I’m evaluating WPML for use in a WooCommerce store and would like to confirm a few technical details related to multilingual SEO and hreflang support.
We want to display the same English content but target it toward multiple countries (e.g., India, Singapore, China, UAE, Malaysia, etc.) using different hreflang country codes such as en-IN, en-SG, en-CN, en-AE, en-MY, etc.
Our main goals are:
– Assign different hreflang country codes to pages even if the content is identical (all in English).
– Ensure that each regional version of a product/page (like /in/eco-tote-bag/, /sg/eco-tote-bag/, /cn/eco-tote-bag/, etc.) is indexed independently by Google.
– Serve the correct hreflang version to users based on their location (e.g., users in India should see the en-IN version).
– Avoid duplicate content penalties despite identical content across country versions.
Here are our specific questions:
1. Can WPML create multiple English-only versions of the same content and assign country-specific hreflang tags to each (e.g., en-IN, en-SG, etc.)?
2. Does WPML automatically generate hreflang tags for all WooCommerce product pages, categories tags and frontend pages?
3. Do we need to manually duplicate each product/page for every target country, or is there an efficient method to manage this with WPML?
4. How does WPML handle identical English content across countries? Will this impact SEO or indexing?
5. Can we enable WPML only for country-specific hreflang handling without translating content into different languages?
6. When someone from India searches for a product, will WPML ensure that the en-IN version is shown instead of another country version?
Additionally, I propose to use the following example code snippet for hreflang on a product page. Could you please confirm if this code is correct and aligns with WPML best practices?
The example countries I want to target with this setup are:
Indonesia
India
Philippines
Malaysia
Vietnam
Thailand
Brunei
Hong Kong
Russia
Looking forward to your guidance so we can make the right decision before purchasing.
Best regards,
Nuhman Nathly
Hello
I understand that you are seeking to serve English content to several target countries. You would like to actually only translate the permalink and not the actual product/site-content since everything is always in English. You would like to ensure geo-targeting.
I will answer your questions as you presented them:
Short answer: yes
Longer answer: You might be interested in exploring this option: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#fallback-content
Using the “fallback” mode have permlink bases that are aligned with the active language (e.g. hreflang). This is one way to JUST get the permalinks targeted and not have to translate any content. It’s just a suggestion and you would need to do thorough testing to make sure all aspects of your user experience and outputs are met.
Yes, the hreflang is automatically generated.
More on the role of WPML in SEO here: https://wpml.org/documentation/how-to-set-up-multilingual-seo-on-your-website/
All other SEO related content is generated by the 3rd party of your choice. Here are some that we work well with: https://wpml.org/plugin-functionality/seo/
I think the answer to your first question is also relevant here. However, for completeness – our architecture relies on your creating a separate/duplicate post type for each active language. This is particularly important for post-meta data. In your use case, however, it seems like you might be able to employ our “fallback mode”.
I am not an SEO expert so I will defer this kind of question to the SEO plugin support that you end up using.
WPML will generate the hreflang based on the language tag you set.
Please read this: https://wpml.org/documentation/getting-started-guide/language-setup/editing-wpmls-languages-table/
This means that if you have various versions of English that you wish to generate hreflangs for, you will need to define the different language codes for them. For example, WordPress already recognises the following codes.
en_US: English (United States)
en_AU: English (Australia)
en_CA: English (Canada)
en_GB: English (United Kingdom)
en_NZ: English (New Zealand)
WPML comes with en_US pre-configured. For the others, you would need to add custom languages as described in the link I included above.
With the mode of “Fallback” you might be able to do this but this means that ALL product related information is identical in all locations (pricing, taxes, discounts, images, promotions, etc). If there is ANYTHING that alters between locations, you would need to create a copy/duplicate of the product to carry the location specific information in the post-meta (e.g. custom fields) for that post/product.
You are referring to geotargeting. We work with the following plugins for this functionality:
https://wpml.org/plugin-functionality/geotargeting/
I hope I was able to answer your questions sufficiently. With a case as yours, the best option, in my opinion, is to create a simple yet COMPLETE test case and try out the products. We offer a 30-day refund period where you can request a refund for any reason. Use the 30-day period to fully test all transactions and SEO concerns INCLUDING outputs. Make sure you include all SEO challenges within your test data. Here is referecne to our refund policy for your review: https://wpml.org/purchase/refunds/
Kind regards
H, how´s it going.
Could you send me some promo code to buy “WPML Multilingual CMS” or “WPML Multilingual Agency”?
Many thanks
Hello
I am not sure what you mean by a promo code(?). We do not offer any discounts or free trials if that is what you are referring to. We do offer discounts to non-profits under application. If you are a NGO you may apply here:
https://wpml.org/home/contact-us/
Kind regards
Hi,
I am interested to using your service/platform for multilingual purposes.
So, here is my website https://www.joytify.com/blog/en-us, but in the future will use https://www.joytify.com/blog/en this URL structure. As I plan to go on multilingual sites on the blog, let say my plan want to expand or release the multilingual for Germany (/de), Portuguese (/pt), and Espanyol (/es).
So the questions is, is this possible to use the translation with I am only publish and manage all the WordPress blog on this English version (/en). and if there is a publication or post new articles on the English version (/en) it would automatically posted/published as well on the multilingual versions? such as /de, /pt, /es?
And about the price. is it counted per words for the price? or we can buy a package?
Thank you
Hello
I understand that you have questions about permalinks, automatic translation, and pricing.
Pricing:
Our plugin assists you in 3 things:
a. presenting a single-language experience to your visitors even if your site has multiple language content available.
b. providing ongoing transaltion management tools in the WordPress dashboard for new and existing content.
c. as a portal to popular transaltion engines including Goole, Deepl, Microsoft, and our own WPML AI.
The plugin has a subscription cost. Your translation work is a different cost.
– If your translations are done by yourself or your team – then you do not have to consider additional translation costs by word as you are doing the work yourself.
– If your translations are being done by a professional translation service, our software has interfaces via XLIFF interface to many services…this interface is free but the translation work being done by the professional service is something that you arrange with them separately.
– If you decide to have automatic machine engine translation, then this is a SEPARATE and ongoing expense depending on the engine you choose and the words you decide to translate. It is apart from our annual subscription fee. You can see some details for translations here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#no-monthly-fee
Automatic Translation
You asked: ” if there is a publication or post new articles on the English version (/en) it would automatically posted/published as well on the multilingual versions? such as /de, /pt, /es?”
Answer: Yes, it can be if you decide to configure the system to do this. It’s up to you. Some clients prefer to first review the quality of the translation before posting it onto their sites. Some translation engines do a better or worse job on translation quality depending on the target language. If you choose WPML AI as your translation engine, we are seeking for a top quality translation so that you will confidently immediately publish your translations to active target langauges. More here: https://wpml.org/documentation/automatic-translation/wpml-ai-wordpress-translation/ So, I would recommend that you choose sample code from each language and test the machine translators for quality before deciding on your final configuration.
Permalinks:
You can maintain the permalink structure that you described. Please read about our options here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/
I hope this information responds to your questions.
Few pre-sale Questions on subfolder use/naming
If we use WPML with subfolders e.g. domain.com/xx/
1. Are the sub-folder names allocated automatically to the country?
2. Is there a list of default subfolder names available to view?
3. Can they be changed to meet a client’s requirements?
Thanks
Hello
The relationship between “country” and “sub-folder” is really the relationship between “locale code” (country) and the “language code” (sub-folder) as visible in the languages table you can edit when defining a cusotm language. Please refer to this article for images and details: https://wpml.org/documentation/getting-started-guide/language-setup/editing-wpmls-languages-table/
WPML has preconfigured 65 languages: https://wpml.org/documentation/getting-started-guide/language-setup/pre-configured-languages/
These are the more popular languages and while it is possible to edit the database table that holds the locale and code mappings for these, it is not advisable to do so. Instead, it would be better to define a new custom language to “replace” the one we provide. More details are provided in the article.
Now, to answer your questions directly:
They are automatically generated through rewrite rules into the permalink according to the mapping held in the languages table. This is a database table that is pre-configured with 65 languages. When you “activate” a language on your site, you will be able to see the details but not edit the locale or language code. You can always add your own languages to the same table.
To see the pre-configured list, you can activate all the available langauges and then go to the languages table to see the values. Or, if you are comfortable with PHPmyAdmin or similar, you can view the contents of the table icl_langauges.
Yes. However, it is not advisable to do so but rather to define a new language (which is actually a new table entry) where you can freely define the field values as you wish.
I hope this answers your questions.
Hello,
your website’s payment system does not Work!
Yesterday i changed my billing method for automatic renewal, but today i saw that the payment was not successful. Now i don’t have access to installing the plugin or contacting support! I tried to pay now for almost an hour. wtf! I have a client who wants a change ASAP, but i don’t have access to anything!
Please fix your Website so i can pay the licence!
Thank you, have a great day.
Hello,
I have replied to your email about this and the issue has already been fixed.
Hello,
I recently purchased a WPML Multilingual CMS subscription (Order Date: July 3, 2025 – Invoice #17195991), but my account still shows “No Active Subscription” and the status is “On hold”.
The order was for €99.00 and was paid using credit card / PayPal. Despite the successful payment, I am unable to use WPML or register my site.
Could you please look into this and activate my subscription manually?
Account email: post@digitalspor.no
Account name: abdirahmanM-2
Thank you in advance!
Kind regards,
Abdirahman Mohammed
Hello
Please send this request to our accounts team using this form:
https://wpml.org/home/contact-us/contact-form/
They will be able to check what hapened and do the necessary fixes. From Pre-Sales, I am unable to access the required systems to help you.
Kind regards
Dear WPML Team,
I would like to get confirm the following points in advance before making a purchase:
1. According to your site, the plugin uses multiple translation engines (Google, DeepL, Azure, WPML AI), each with different charges.
For cost efficiency, can I manually select a specific Translation engine (e.g., Azure) as the default translation engine?
2. Does the plugin require any additional APIs, plugins, or add-ons to be purchased separately in order to function fully with WooCommerce and automatic translation?
Thank you in advance for your support.
Best regards,
NJ.
Hello,
1- Yes, you can select you translation engine.
2- No, you don’t need any additional plugins for automatic translation or WooCommerce. It’s all included in the CMS subscription
https://wpml.org/documentation/automatic-translation/
https://wpml.org/documentation/related-projects/woocommerce-multilingual/
I’m using WPML with Crowdin to translate our site, including navigation menus. The workflow is working technically, but it requires multiple manual steps:
Sending strings to Crowdin
Approving translations there
Manually syncing jobs back in WPML
Running WP Menus Sync so translations appear
This process isn’t ideal for non-technical users.
Could you please confirm:
Is there any way to fully automate the process so that once a string is approved in Crowdin, it is auto-imported and menus are auto-synced without manual steps?
If not, are there other translation service integrations with WPML that support more automated workflows, for example:
Auto-translating content and menus on approval
Not requiring manual syncs or batch operations
We’re looking for a simpler solution that works better for non-technical teams.
Hello
As you are already a client with WPML, I need to ask you to please address your questions to the Support Forum as they are most up-to-date with integration options with Professional Services.
Here is a link on how to do that:
https://drive.google.com/file/d/1lXqhYtXf-ZfksyuVRQYVkxnSS-IqAzNO/view?usp=sharing
You can also direct your comment to Crowdin themselves as they might have more knowledge about their own limitations.
With regard to more “automated” processing for XLIFF files and menu translation, I am afraid that there does not seem to be any “auto” options described in our current documentation. But please confirm your questions with our support team.
Links of interest:
https://wpml.org/documentation/translating-your-contents/using-desktop-cat-tools/configuring-xliff-file-options/
https://wpml.org/documentation/getting-started-guide/translating-menus/
Kind regards,
Our website is going to purchase and install the wpml plugin to implement functions in other languages. Before purchasing, we have the following questions
1. Is wpml suitable for WordPress website themes? Our website theme is WordPress. In addition to WordPress, what other website themes are suitable?
Can the 2.99 euros per year package only be installed on one website? Or is it suitable for 3 website installations?
3. Will there be an invoice after purchase?
4. Will the installation tutorial be sent after purchase or at a certain time?
5. Can it be used for free? How long can it be used? What conditions need to be met for free use
Looking forward to your response！
Hello
Yes, normally WPML is compatible with the default WordPress themes. They are tested with basic scripts alongside of general WordPress compatibility with each new release. There might be issues with your particular implementation of the default worpdress theme features, but we are committed to fixing these issues if they occur.
The WPML CMS subscription allows for 3 production site keys and 9 development site keys. This means a total of 12 wordpress installations/databases. When you install our plugin, you will be prompted to enter a site key for the new installation. Each site will have a different site key generated. The difference between a production and development website is a banner that appears on the frontend.
More here: https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
Yes. More here: https://wpml.org/faq/getting-your-tax-invoice-after-buying-wpml/
You can always access our user guide here:
There is an installation wizard that will handle the initial configuration for you so there is no “installation guide” per say.
We do not offer any free testing licenses. However, you do have 30 days to evaluate the plugin and request a refund if the plugin does not meet your needs.
More here: https://wpml.org/purchase/refunds/
For this reason, we encourage clients to prepare a good testing script and data to ensure that all needed features including input/output interfaces/generation are throoughly vetted within the first 30days.
I hope this information answers your questions.
I had a wpml in old domain i moved the site to new domain but i don’t have the register keynow so i can’t update the plugin to latest version what can i do every thing moved to the new domain the remaining credit and the translation
now i got this warning:
WordPress Multilingual CMS Plugin 3.6.0-4.7.3 is vulnerable to Cross Site Scripting (XSS)
so i tried to update the plugin but i couldn’t and i don’t have login information what can i do to fix this?
the version i had of this plugin is 4.7.3 is it too critical?
Hello
This is the security announcement with regards to 4.7.4
https://wpml.org/changelog/2025/04/wpml-4-7-3-security-patch/
To upgrade your plugin, you need to have an active subscription. I could not find the email you used to submit this message in the active client list so this may mean you cannot access the fix.
Please consider re-activating your subscription to keep your site up-to-date.
Kind regards
Hello,
Due to the nature of our project, we need a 3 year plan for the Multilingual CMS that we can pay upfront, is that possible? I would appreciate your help.
Hello
Please send this query/request to our administrative team using this form:
https://wpml.org/home/contact-us/contact-form/
Thank you for your understanding
Clarification on WPML Plans for Multi-Language Sites
Hello WPML pre-sale Team,
I’m preparing a WordPress project that will have more than a dozen language versions. I have a few questions about your subscription plans:
Multilingual CMS (€99/yr) – “3 production, 9 development”
1. Does this mean I can only run 3 live (production) languages under one license and the other 9 languages only in staging/dev environments?
2. If I need all 12+ languages active on my live site, which plan should I choose?
Agency (€199/yr) – “180,000 translation credits”
1. How are these credits measured and consumed? For example, is this a word-count limit for machine translations via your Automatic Translation service?
2. If my content exceeds 180,000 credits in a year, can I purchase additional credits, or must I switch to manual translation?
Language & Domain Mapping Limits
1. Are there any hard limits on the number of languages or mapped domains per license for either plan?
Thank you for your help in clarifying these details so I can select the right WPML package for a large multi-language rollout.
Best regards~
Hello
Multilingual CMS (€99/yr) – “3 production, 9 development”
No. The “site key” is referring to a WordPress installation/database/instance. It might be more clear to think of site domain names. If you have http://www.mysite.com that has 12 languages active, then this is one site.
I hope I have clarified this for you.
As stated above – if all languages are active on a single site domain, then you can use WPML Blog or WPML CMS (depending on what you are planning to translate and how).
Agency (€199/yr) – “180,000 translation credits”
I think this article should answer most of your questions about credits: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
See specifically: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#what-is-a-credit
You can always purchase more credits. Choose the option that best fits your needs:
Pay-as-You-Go gives you the lowest price per word, while Prepaid Credits offer full control over how you assign credits across sites.
These two plans are covered in the same article I shared earlier.
Language & Domain Mapping Limits
No. There are none.
Kind regards