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37,039 Responses to “Pre-sales Questions”
I am trying to set up MultiCurrency and selected “Exchange Rates Api” as the “Exchange Rates Source”.
I created a free account at https://exchangeratesapi.io/, and entered my API Key in the configuration. I tested the API Key with their endpoint in Postman and it works perfectly.
However, when I try and refresh exchange rates with the plugin config. UI I get the following error:
“error_code: base_currency_access_restricted – error_message: An unexpected error ocurred. [Technical Support: support@apilayer.com] (April 23, 2024 10:54 pm)”
It honestly looks like the plugin isn’t even hitting the correct API given the domain for the Technical Support email… As I mentioned, hitting their API outside of the plugin via Postman works fine.
Hi there, please is the price recurring or one time payment? Or is it that, if I need support, I need to pay per year? I dont understand how it works honestly
Hello,
when you buy WPML, a subscription will be set up for you which will be renewed each year unless you cancel it. You can cancel your subscription at any time (you do so from your WPML account with a few clicks). If you cancel your WPML subscription you can still use WPML plugins but without updates.
Hello,
yes, we are compatible with Elementor and some of the event plugins, not sure which one you use. Please check this page: https://wpml.org/plugin-functionality/calendar/
Yes, you can also translate your site manually if that’s what you prefer.
I see references to additional credits. What happens if we need additional credits half way through the year. What is the cost and how do we order those, etc.?
Hello, do you provide some discount for GOV. or EDU sector? I would love to use your plugin for Erasmus project website https://www.erasmus-thewell.eu/
Thank you
Hello Alex,
This depends on the number of words you want to translate. The CMS subscription includes 90,000 credits for automatic translation but this does’t mean you cannot translate more content after this. If you need more credits you can pay for them and keep translting your site.
Hello,
You can change the WooCommerce Multilingual plugin name (any name) via ftp and it will disable the plugin and will allow you to log into the site. This issue needs to be investigated on our support. Please log into your (or you client’s) wpml.org and visit our support page: https://wpml.org/forums/forum/english-support/ to report this issue.
Hello,
You need to buy the Multilingual CMS plugin. To work with the WPGraphQL plugin you need the String Translation plugin which is available in the Multilingual CMS package (and not available in the Blog package). This documentation page will help: https://wpml.org/documentation/related-projects/wpml-graphql/
where are now using another version of WPML (that we bought last year in July, and it was about 45 Dollars) How is it now possible to upgrade to Multilingual CMS because we now need the license for the another website?
Best regards
Hello Otto,
I see you have an end-user account, which I am afraid cannot be upgraded. In order to buy a CMS subscription you will have to use another email address, since I am afraid you cannot purchase a new CMS subscription using an account where you already have an end-user account.
If you have any further questions please reply here; or, you can contact me directly on hello@wpml.org.
*for another website
Also at the moment it’s not possible to buy the license with this type of account. What can we do in order to solve this? Thank you
Best regards
I am trying to set up MultiCurrency and selected “Exchange Rates Api” as the “Exchange Rates Source”.
I created a free account at https://exchangeratesapi.io/, and entered my API Key in the configuration. I tested the API Key with their endpoint in Postman and it works perfectly.
However, when I try and refresh exchange rates with the plugin config. UI I get the following error:
“error_code: base_currency_access_restricted – error_message: An unexpected error ocurred. [Technical Support: support@apilayer.com] (April 23, 2024 10:54 pm)”
It honestly looks like the plugin isn’t even hitting the correct API given the domain for the Technical Support email… As I mentioned, hitting their API outside of the plugin via Postman works fine.
http://api.exchangeratesapi.io/v1/latest?access_key=%5Bkey redacted]
Thank you for providing the details. As I explained in my previous reply, please as your question at https://wordpress.org/support/plugin/woocommerce-multilingual/ Thank you.
Hi there, please is the price recurring or one time payment? Or is it that, if I need support, I need to pay per year? I dont understand how it works honestly
Hello,
when you buy WPML, a subscription will be set up for you which will be renewed each year unless you cancel it. You can cancel your subscription at any time (you do so from your WPML account with a few clicks). If you cancel your WPML subscription you can still use WPML plugins but without updates.
Is it possible to evaluate WPML somehow. Is there a demo site with a back end available for testing?
Hello, the only way to test WPML is to buy it keeping our refund policy in mind.
i want to purchase this but i have some question. like
wpml is campatible with event plugins and elementor? can we manualy add multi linguel content for all pages??
Hello,
yes, we are compatible with Elementor and some of the event plugins, not sure which one you use. Please check this page: https://wpml.org/plugin-functionality/calendar/
Yes, you can also translate your site manually if that’s what you prefer.
I see references to additional credits. What happens if we need additional credits half way through the year. What is the cost and how do we order those, etc.?
Hello Mike,
You can check our pricing for automatic translation on the link below
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Hello, do you provide some discount for GOV. or EDU sector? I would love to use your plugin for Erasmus project website https://www.erasmus-thewell.eu/
Thank you
Yes, we do. We can give you 50% discount for non-profits websites. Please use this form to apply: https://wpml.org/home/contact-us/contact-form/
Hi, my client has bought few days ago WMPL but he received no email with login or download link. Invoiice number: 15558866. Check it please. Thanks.
Hi!
I have just replied to your email about this.
Please let us know if you still need help to log in.
Best regards,
Hello, how much website can i translate with the 99$ plan?
Hello Alex,
This depends on the number of words you want to translate. The CMS subscription includes 90,000 credits for automatic translation but this does’t mean you cannot translate more content after this. If you need more credits you can pay for them and keep translting your site.
More info here https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
The client is experiencing a white screen after starting the Wizard for WooCommerce Multilingual.
Hello,
You can change the WooCommerce Multilingual plugin name (any name) via ftp and it will disable the plugin and will allow you to log into the site. This issue needs to be investigated on our support. Please log into your (or you client’s) wpml.org and visit our support page: https://wpml.org/forums/forum/english-support/ to report this issue.
Hi. Which account I need to make WPML work with WPGraphQL plugin? Thank you.
Hello,
You need to buy the Multilingual CMS plugin. To work with the WPGraphQL plugin you need the String Translation plugin which is available in the Multilingual CMS package (and not available in the Blog package). This documentation page will help: https://wpml.org/documentation/related-projects/wpml-graphql/
Hello,
where are now using another version of WPML (that we bought last year in July, and it was about 45 Dollars) How is it now possible to upgrade to Multilingual CMS because we now need the license for the another website?
Best regards
Hello Otto,
I see you have an end-user account, which I am afraid cannot be upgraded. In order to buy a CMS subscription you will have to use another email address, since I am afraid you cannot purchase a new CMS subscription using an account where you already have an end-user account.
If you have any further questions please reply here; or, you can contact me directly on hello@wpml.org.
Best regards
*for another website
Also at the moment it’s not possible to buy the license with this type of account. What can we do in order to solve this? Thank you
Best regards