Problem: You are using WPML to translate articles on your site and have updated the header design in the image container. However, the changes are not reflected in the translated English version, which is currently hidden for editing. Solution: We found that the translation of the header template needed to be updated. Here are the steps we recommend you follow to ensure that design updates appear in the translated versions: 1. Go to Content Block -> All Content Block. 2. Edit the template in the default language. 3. Click the Spinning Arrows icon to update the translation. After following these steps, the header should appear correctly in English. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client changed the language string for the portfolio archive page from Lithuanian ('projektai') to English ('projects'), causing an error in displaying portfolio single items. Solution: We resolved the issue by translating the slug via WPML's String Translation tool. After updating the slug, it functioned correctly in both languages. We recommend checking if the portfolio items now work as expected in both languages. If the problem reoccurs, we suggest replacing the .htaccess file with the default WordPress version and resaving the permalinks using the following code:
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed.
Problem: The client was experiencing issues with blog posts written in Arabic not rendering properly. They needed assistance with configuring WPML to support right-to-left (RTL) formatting for Arabic blog posts. Solution: We identified that the issue was due to incorrect placement of a variable in the translation string. The variable %s, which displays the list of available languages a blog post is available in, was incorrectly formatted as “s%” for RTL languages. We corrected the translation string for “This post is also available in” from
منشور المدونة متاح أيضًا باللغات التالية: s%
to
منشور المدونة متاح أيضًا باللغات التالية: %s
.
If you're experiencing similar issues, we recommend checking your translation strings for proper variable formatting in RTL languages. For further guidance, please refer to our documentation on WPML documentation.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
You are experiencing a 500 error when trying to add an English translation to your site, which already has Ukrainian and Russian translations. The error occurs when attempting to translate multiple elements at once.
Solution:
First, ensure you have the latest version of WPML (4.7.1 series) installed. Before updating, perform a full site backup. You can check for updates under Plugins>>Add New>>Commercial tab and click on the *Check for updates* button.
If the issue persists, proceed with the following troubleshooting steps on the WPML>>Support page under the Troubleshooting link:
1) Clear the cache in WPML 2) Remove ghost entries from the translation tables 3) Fix element_type collation 4) Set language information 5) Fix WPML tables collation 6) Assign translation status to duplicated content 7) Fix terms count 8) Fix post type assignment 9) Cleanup and optimize string tables
If these steps do not resolve the issue, the solution might be outdated or not applicable to your specific case. We recommend visiting related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing an issue where products without a custom price set for a specific currency are still visible and purchasable when accessed from a country using that currency. This occurs despite having activated the 'Show only products with custom prices in secondary currencies' setting in WCML. The expectation was that the product would either not be displayed or not show prices and prevent purchasing in such scenarios.
Solution: We clarified that the 'Show only products with custom prices in secondary currencies' setting should hide products that do not have a manual price entered for the secondary currency on the frontend of the translated shop. However, if no custom price is entered, the system defaults to using the automatic exchange rate to display prices, which is the observed behavior. This is not a bug but the intended functionality of the plugin. To achieve the desired behavior of hiding products or disabling purchases when no custom price is set for the specific currency, a custom solution would be necessary as this is not supported out of the box by the WPML plugins.
If this solution does not resolve your issue or seems outdated, we recommend checking the related known issues and verifying that you have the latest versions of themes and plugins installed. If the problem persists, please open a new support ticket.
Problem: If you're experiencing an issue where the 'Send' button on the contact form of your Main Page is not showing translations in Russian (RU) and Uzbek (UZ) despite being translated in String Translation, the issue might be due to a missing configuration. Solution: We recommend adding a custom XML configuration to make the 'Send' button translatable. This involves using the Otter—Page Builder Blocks & Extensions for Gutenberg plugin. You can add the following configuration in WPML → Settings → Custom XML Configuration:
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client was experiencing a persistent error on their multilingual website and was unable to find the 'Clear language information and repopulate languages' option in the WPML troubleshooting page as per the documentation. Solution: We first suggested using the 'Reset Languages' option on the troubleshooting page and emphasized the importance of backing up the database before making any changes. After confirming that all records in the language tables were present, we resolved the issue by executing the following SQL query to remove the error message from the database:
DELETE FROM `wp_options`
WHERE `option_name` LIKE '%icl_admin_messages%'
LIMIT 50;
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using the Vodka Snack product with options created using PPOM (Product Addons & Custom Fields for WooCommerce). Although the product and its options appear correctly in both languages, the total price at checkout changes to a price without options after switching languages. This issue causes the product price to reset to the base price without the selected options every time the language is changed. Solution: We recommend checking the solution provided in a similar case discussed in our forum. You can find the detailed steps and explanations here: https://wpml.org/forums/topic/switching-the-language-on-the-checkout-page-the-product-price-resets-to-the-base-price-without-the/
If this solution does not resolve your issue or seems outdated, we highly recommend opening a new support ticket. Also, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through our support forum: https://wpml.org/forums/forum/english-support/
Problem: You are trying to upload images to the Divi Gallery module and noticed that images load for the Khmer language page but not for the default English page. Despite installing Media Translation, the issue persists. Solution: We discovered that the issue might be due to a conflict caused by the Easy SVG Support plugin. We recommend deactivating this plugin and then proceeding with the following steps: 1. Navigate to WPML > Settings and click on the Media Start button. 2. Go to WPML > Support > Troubleshooting and click on the language information button. After these steps, try uploading a sample image again. If the problem continues, consider using the Safe SVG plugin, which we have not officially tested but have not received any conflict reports about either.
Please note that this solution might be outdated or not applicable to your specific case. If the issue persists, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket for further assistance.
Problem: You are trying to remove external URL links completely from some translations on your site using the advanced translator in WPML, but the feature to remove these links is missing. Solution: Unfortunately, it is not possible to remove the markers for the links directly from the translation editor. We recommend editing the translated page or post using the WordPress editor and manually removing the links. Additionally, please share your Debug information with us to help us understand how your site is configured. You can find a detailed explanation on how to provide this information here.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to update all WPML plugins on your site but received a notice about an incomplete update. The notice indicates that while some components like sitepress-multilingual-cms and wpml-string-translation are updated, woocommerce-multilingual is not updated to the required version. Additionally, the OTGS Installer plugin appears to be activated but is not functioning. Solution: 1. Ensure that WPML is registered correctly. First, take a backup of your site for safety. 2. Navigate to Plugins >> Add New Plugin page, click the Commercial tab, and then click the "Check for updates" button. Update all outdated WPML plugins to the latest version. 3. If the update doesn’t appear or fails, re-register WPML: - Login to your WPML.org account and go to the Sites page: https://wpml.org/account/sites/ - Delete the existing site key. - Login to your site, navigate to Dashboard >> Plugins >> Add new > Commercial tab and click the Unregister WPML from this site link if present. - Click the Register WPML link, then the Get a key for this site link, generate the key, copy and paste it back, and press the Register button. - Try updating the plugins again. 4. The OTGS Installer plugin is not needed once the WPML Multilingual CMS plugin is activated, as its functionality is included within WPML.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client reported that after synchronizing their website's menu for English and German translations, the 'About us' menu item was not correctly synchronized. Additionally, two menu elements that were previously correct in the English version are now missing in both the German and English versions after synchronization. Solution: We advised the client to manually edit the German page to correct the button link. This involves accessing the specific page in the German version of their site and manually updating the link as shown in our provided screenshot. We also noted that due to the incompatibility of the Yootheme with WPML, contents and links need to be translated manually.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should further assistance be needed, please open a new support ticket at WPML support forum.
Problem: You want to activate the 'pay as you go' feature on your site, but you are encountering an error indicating there might be an unpaid invoice, which you cannot find in your account. Solution: If you're experiencing this issue and cannot locate the unpaid invoice, please open a new support ticket with us. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If this solution does not resolve your issue or seems irrelevant, please do not hesitate to contact us for further assistance by opening a new support ticket at WPML support forum.
**Problem:**
You are using the Houzez template and have translated all template files and the properties you have added. However, the properties page does not display content when the WPML Multilingual CMS plugin is activated; it only shows the available languages but no content.
**Solution:**
To resolve this issue, we have enabled translation in WPML > Settings > Post Types Translation > Theme Builders > check "Translatable - use translation if available or fallback to default language". We recommend checking now if the page displays content correctly.
If the provided solution does not resolve the issue or seems irrelevant due to updates or differences in your case, we suggest opening a new support ticket. We also strongly recommend reviewing the related known issues, checking the version of the permanent fix, and confirming that you have the latest versions of themes and plugins installed. For additional assistance, you can visit our support forum.
Problem: You are trying to export translations for other languages using WPML, but cannot see the languages under translations for export. You have successfully loaded Hebrew to English, but Hebrew to Russian and Hebrew to Arabic do not appear. Solution: If you're experiencing this issue, we recommend you go to WPML > Translation Management > Translators and ensure that your user is set up for the mentioned language pairs. After setting this, try sending the pages for translation again and check if they now appear under WPML > Translations.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
