Problem: The client is unable to use their password for their WPML account and is unsure why their old password is missing. Solution: If you're experiencing issues with your WPML account password, we recommend the following steps: 1. Disconnect the social media account from your WPML profile. 2. Log out of your WPML account. 3. Visit https://wpml.org/account and click the Login button. 4. Use the 'Forgot password' option to generate a new password. After completing these steps, you should be able to log in with your email and password and change the password later without any issues. If you prefer to continue using social media login, you can dismiss the warning message; it will not affect your access or account usage.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: After setting up WPML on the production site, the client encountered a 404 error on the homepage and could not access any pages, whether draft or published. The pages section showed the correct number of pages but did not display them. Solution: We installed a local copy of the client's site and noticed that all pages were in the same language. We recommended re-importing the pages and translations following the guide on WPML export and import. After applying troubleshooting steps, we were able to retrieve the pages, posts, and products on the client's site.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket at WPML support forum.
Problem: The client reported a critical error on their site, experiencing a PHP 8.3 infinite recursion issue leading to a 503 error. This was traced back to a potential bug in the WPML plugin with the newer WordPress version. Solution: 1. We asked the client to check if the issue persists after following the steps described on the erratum page for PHP 8.3.x errors, which can be found here: PHP 8.3.x Fatal Error. 2. We requested a detailed description of the issue, including steps to reproduce it and any error messages, to better understand the problem. 3. We asked for access credentials to the site to investigate the configuration and reproduce the issue. 4. We inquired if the client would prefer to continue troubleshooting the issue or remain on the older WordPress version (v6.8.9) that did not exhibit the problem.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML Support Forum.
Problem: The client was experiencing an issue where the notification 'Your default language, Italian, must be mapped to a supported language in order to use automatic translation' kept reappearing even after mapping the language and saving the settings. This issue persisted despite the WP memory limit being set to 512MB and clearing the WPML cache. Solution: We recommended the following steps to resolve the issue: 1. Navigate to WPML → Settings → Translation Engines settings and ensure at least one translation engine is activated. 2. Save the changes and check if the error persists. If the problem continues, it might be due to outdated information or a unique case not covered by this solution. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue remains unresolved, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing an issue where your WPML account shows a message that your email does not have a usable password and your account might have been reset, even though you did not initiate any reset, follow the steps below for a solution. Solution: 1. Disconnect any social media accounts linked to your WPML profile. 2. Log out of your WPML account. 3. Visit https://wpml.org/account and click the Login button. 4. Use the 'Forgot password' option to generate a new password. After completing these steps, you should be able to log in with your email and new password, and you can change the password later if needed.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: 1) The client receives an error indicating that WPML has detected a change in the site's URL after moving from a development subdomain to a new domain, despite updating the WPML license key. 2) Errors in Language settings prevent automatic translation because languages are not mapped to supported languages. Solution: 1) To resolve the URL change issue, navigate to WPML → Translation Dashboard and select the appropriate action on the migration banner. For more details, visit Using Advanced Translation Editor when you move or use a copy of your site. 2) After addressing the first issue, if language setting errors persist, go to WPML → Settings and ensure that a translation engine is selected.
If these solutions do not apply to your situation or seem outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins.
Problem: The client's translated Cookie Policy page is not displaying the page name, only the pageID. Solution: We suspect the page was initially created as a draft and wasn't properly synced with its translated version. Alternatively, it might have been auto-translated with a setting enabled that requires drafts to be reviewed before publishing. To resolve this, please check your settings under WPML > Settings.
Next, navigate to Pages > All, select Spanish from the language filters, locate your Spanish page, click Quick Edit, and ensure its status is set to Published, not Draft.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the issue persist, please open a new support ticket at WPML support forum.
Problem: The client reported multiple issues: an error indicating that the site does not meet WPML's minimum requirements, mismatches in the number of products in categories, a missing price filter in different language versions on various devices, and untranslated footer information in the Lithuanian version of the site. Solution: For the untranslated footer using Elementor, we recommend making a minor change in the default language version of the Elementor template and then re-translating it. This approach was tested successfully on a staging site. Additionally, ensure to clear your browser's cache to see the changes. If you're experiencing similar issues, we recommend checking for any discrepancies in product categories and ensuring that all elements are correctly translated and displayed across different languages and devices. It's also crucial to verify that your site meets the minimum requirements for WPML.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client reported multiple issues after noticing an error about the site not meeting WPML's minimum requirements, which later disappeared without any action taken by the client. The issues included mismatches in product counts across categories, the price filter not being visible or functioning correctly across different languages and views, and untranslated address information in the footer. Solution: We examined the mismatch in product counts within categories. It was found that the content and products were initially created in English and then translated, with English being the default language. The primary issue was with the products in the default language not being assigned to the correct categories. We recommend the client to review all products in the default language to ensure they are correctly categorized. This should be done with WPML disabled to confirm that the setup works independently of WPML. Once verified, WPML can be re-enabled to check if the translation issues persist. If problems continue, we advise opening a new support ticket.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please do not hesitate to contact us by opening a new support ticket at WPML support forum.
Problem: After the last update, the website became very slow. Disabling the WPML plugins temporarily resolved the issue, but reactivating them triggered an error related to WP Endpoints and database entries. Solution: If you're experiencing this issue, it might be due to one of two reasons: either WPML was previously used and reset, or the database prefix changed. We recommend trying the workaround provided in the following errata. Please ensure that WPML is enabled when applying this workaround. If this does not resolve the issue, or if you need assistance with the workaround, do not hesitate to contact us.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are using the Advanced Translation Editor to translate pages, but even after translations are 100% completed, they still show as 'In Progress'. Consequently, these pages are not available on the frontend. Solution: First, please try accessing your page again to see if the issue persists. If it does, follow these steps: 1. Navigate to your site's WPML > Support > Troubleshooting page. 2. Locate the section labeled 'Your Automatic Translation account id is' and copy the values, which are separated by a pound sign (#). 3. Provide us with this number so we can confirm if the issue is the same as previously identified on another site. If these steps do not resolve the issue or if it appears on your production site as well, we may need direct access to apply a fix. In such cases, we would install a small plugin specifically for troubleshooting purposes.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was experiencing layout issues when switching languages on their website, which could be due to theme compatibility or incorrect language settings. Solution: 1. Verify the correct language assignment for affected pages in the WordPress admin. 2. Temporarily switch to a default WordPress theme like Twenty Twenty-Three to check if the issue persists, indicating a theme-related problem. 3. Clear all caches to ensure changes take effect. 4. Update all WPML plugins, the site theme, and other plugins to their latest versions. 5. If the issue persists, consider advanced troubleshooting such as custom CSS or page builder configurations.
Problem: The client is facing an issue where the 'Mega Menu' is visible in the English version of their website but disappears when switching to other languages. Solution: We recommend the following steps to address the issue: 1. Ensure that the 'Mega Menu' is properly configured in the original language (English). 2. Verify that all translations for the 'Mega Menu' are complete and accurate in each language. 3. Check that the theme and WPML settings are correctly configured to display the menu in all languages. If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are using WPML with Elementor Pro, WooCommerce, and Bookings for WooCommerce on your website and are trying to translate a single booking product page. However, the date picker is not visible on the translated page, which prevents service purchases. Solution: We have identified that this issue has been resolved in the latest versions of the Bookings for WooCommerce plugin. The plugin's author has included a fix in the recent update. Here are the details from the plugin's change log:
3.10.1 – Released on 28 November 2025<br />New: Latest compatibility With WP[6.8.3] and WC[10.3.5].<br />New: Compatibility with WPML
We recommend updating the Bookings for WooCommerce plugin to the latest version to resolve this issue.
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client is experiencing issues with the 'YITH WooCommerce Dynamic Pricing & Discounts Premium' plugin when using the multicurrency feature of WPML. Specifically, the free gift popup does not add the product with the correct price in different currencies, and sometimes the product is not added to the cart at all. Solution: UPDATE: This issue was solved in YITH WooCommerce Dynamic Pricing & Discounts Premium 4.26.0.
1. We suggested that the issue might be due to the plugin not recognizing WPML/WCML currencies and offered a WPML test site to replicate and address the issue. 2. We provided a workaround involving a code snippet to be added to the functions.php file of a Child Theme or a Code Snippet plugin. The code snippet is available at https://wpml.org/errata/yith-woocommerce-dynamic-pricing-discounts-premium-gifts-not-added-and-currency-switch-fails-on-ajax-requests/. 3. We recommended saving YITH rules only in the site's default language and checking WPML > String Translation for any incorrectly translated strings that might affect functionality.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
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