Problem: You are trying to correct the English product URL in WooCommerce which incorrectly contains a 'K' instead of a 'C'. Solution: We recommend you go to WPML > Settings > Post Type Translation and edit the slug for the post type "Products". If the slug is already translated, please edit the fields and save the slug translation again. For detailed guidance, visit Translating Page Slugs documentation. Afterwards, please resave the permalinks in WordPress at Settings > Permalinks.
If this solution does not resolve your issue, the problem might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is experiencing an issue with the core List block, where the translation does not appear as expected on their site when using WPML. The expected translation does not match what is displayed.
Solution: We resolved the issue by removing specific XML configuration that was not necessary for WPML to handle core blocks. Here are the steps to fix the issue:
1. Navigate to WPML -> Settings -> Custom XML Configuration.
2. Remove the following XML:
3. Save the changes. 4. Open your post or page with the List block in the default language and save or update the post/page. This should trigger the translation update. 5. If the update does not trigger, make a small change in the content and save again. 6. Update the translation in ATE, review, and hit "Complete translation" ensuring it is at 100%. 7. Repeat steps 3 to 6 for all posts/pages where this List block is used. 8. Clear all caches and check the frontend.
If this solution does not resolve your issue or seems outdated, please check related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we recommend opening a new support ticket at WPML support forum.
Problem: The client was experiencing issues with WPML's auto-translate functionality where URLs were not correctly translated to reflect the new language, and certain English keywords were being automatically translated when they needed to remain untranslated.
Solution: 1. To ensure URLs are correctly translated, we recommended following the steps in our guide on translating page slugs, which can be found here: Translating Page Slugs Guide. 2. To prevent specific English keywords from being translated, we advised adding them as terms in the Glossary. Detailed instructions are available here: How to Create and Manage Glossary Entries. 3. For issues with untranslated elements in Elementor, we provided an XML configuration to register the necessary widgets and fields. This involved adding custom XML code under WPML -> Settings -> Custom XML Configuration tab.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: You are trying to translate a US English web page to British English and duplicate all the graphics and layout from the source page, but the header image and other media items are missing in the US English version's media library. Solution: If you're experiencing this issue, we recommend navigating to WPML > Settings > Media Translation. Ensure the following options are checked:
Translate existing media in all languages
Duplicate existing media for translated content
Duplicate the featured images for translated content
After confirming these settings, back up your site and click on the "start" button. This action will resync and ensure that all translated media is available.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: If you're experiencing issues where images do not copy in order or do not copy at all when translating properties, and you've already tried using Settings>Media Translation without success, the issue might be related to caching. Solution: We recommend the following steps to resolve the image order issue: 1. Edit and resave the property in the original language. 2. Translate the property into the desired language. 3. Log into your WordPress admin panel using incognito mode. 4. Clear the WPResidence Cache. This should correct the image order in the translated version. If these steps do not resolve your issue, or if the solution seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, if you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are experiencing issues where English strings are still appearing on the French version of your page, despite having translated them. Solution: We have reviewed your translations and confirmed that you have correctly used the Advanced Translation Editor for translating the strings. It appears that the translations are displaying correctly on the frontend of your site. If you're still seeing English strings, we recommend clearing your site's cache and ensuring that all translations are published and not in draft status. Additionally, double-check that the language settings are correctly configured to display the French translations for your audience.
If this solution does not resolve your issue or seems outdated, please visit our known issues page to check for any related problems. Ensure you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance.
Problem: You are trying to update a blog post in the original language and expect the featured image to automatically sync across all translations. However, when you update the featured image in the original post, it does not update in the translated versions. Additionally, if you create a new translation, the featured image is not set in the translated post, and if the translated post already had a featured image, the old image remains even after updating the source post. Solution: First, navigate to WPML > Settings > Media Translation and ensure that the option "Duplicate the featured images for translated content" is checked. Then, run the sync using the Start button. If this does not resolve the issue, make sure that you have selected "Translatable - only show translated items" for your Media Custom Post Type (CPT). This setting adjustment should help in syncing the featured images correctly across translations.
If the solution provided here does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to manage translations on your site using WPML, but the translations are stuck. Solution: Initially, we suggested cancelling the translation job and resending the page for translation. However, please disregard that advice. Our 2nd Tier Support has replicated the issue and provided a workaround. You need to comment out specific code in the file:
Please apply this workaround to your website and check if it resolves the issue with stuck translations. If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're using the WPML AI engine for automatic translation from German to English and notice that the English output has many words with capital first letters, like 'Qualified Longlists, Shortlists, Interviews, and Rejections – Filling a Vacancy on the Board of Directors is Labor-Intensive and Demanding. With Us, You Can Place this Process in Experienced Hands and Focus on Making Wise Decisions.', you are encountering a known issue. Solution: We are aware of this capitalization issue and it is currently being addressed by our Advanced Editor's team, which is responsible for handling automatic translations. This problem has been given the highest priority and will be resolved in an upcoming release. Although we do not have a specific estimated time of arrival for the fix, you can monitor the progress on our errata page.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues on our known issues page, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: The client is experiencing issues with the WPML plugin not connecting to wpml.org after migrating their site to a new hosting. This connection is essential for checking new releases and security updates. The domain remained the same, but the hosting and NS records were changed. Solution: 1. Log in to your WPML.org account and navigate to the Sites page: https://wpml.org/account/sites/ 2. Delete the existing site key. 3. Log in to your site, go to the Dashboard >> Plugins >> Add new plugin > Commercial tab and click the Unregister WPML from this site link if it exists. 4. Click the Register WPML link. 5. Click the Get a key for this site link to generate a new key. 6. Copy and paste the new key into the input box and press the Register button. 7. Take a backup of your site and update WPML plugins to the latest version. 8. If the issue persists, go to WP Dashboard Menu >> Updates and press the "Check again" link.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem:
I am trying to use WPML on my website https://homeportugal.ch to translate various elements such as the header, footer, agents, properties, and media.
Solution:
Please make sure that the header, footer and other elements you mentioned are set as translatable in WPML > Setting > Post Types Translations.
After that, please send them to translation in WPML > Translation Management;
Problem: The client is trying to change the default language of their WordPress site to English and remove the German language permanently using WPML. They encountered an issue where the process to remove the German language never completed, and they did not receive a prompt to assign existing English content as the original content. Solution: If you're experiencing incomplete removal of a secondary language, we recommend re-enabling the secondary language via WPML > Languages > Edit Languages. Then, manually delete any remaining content associated with that language. After clearing the content, you can remove the language again from the same section. To assign existing English content as the original, you will need to manually disconnect the translations from the default language. You can follow this guide to disconnect translations: https://wpml.org/faq/how-to-disconnect-translations-from-the-default-language-page-or-post/ After disconnecting, you can relink the translated content using this method: https://wpml.org/faq/how-to-link-already-translated-pages/ We recommend performing these steps before attempting to remove the language again.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: The client was unable to update the footer translation using the WPML plugin. After translating and saving the footer, it disappeared from the translation management, and the client could not update it. Additionally, the link in the translated footer still pointed to the document in the original language. Solution: 1. We confirmed that the English footer displayed correctly but noted that the Contact Form 7 part was still untranslated. We recommended following the steps in this guide: Using Contact Form 7 with WPML. 2. We noticed that the 'Not Completed' filter was active in WPML >> Translation Management, which hid completed translations. We advised clicking the 'Clear Filters' button to view all items. 3. To address the issue with the incorrect document link: - We navigated to WPML >> Translation Management. - Hovered over the Global Footer template and clicked on the 'Edit' link. - Opened the translated template and updated the Terms and Conditions link. - Pressed the 'Update' button to apply changes.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: After installing the WPML plugin and setting Polish as the default language while disabling English, the site URLs were incorrectly formatted, showing repeated language directories (e.g., https://en/en/sklep.plantis.app/en/). The client was concerned about potential misconfiguration or bugs affecting the site's functionality. Solution: 1. We recommended temporarily disabling the WPML plugin by renaming its folder in wp-content/plugins, which the hosting provider could assist with. 2. We advised increasing the WordPress memory limit by adding the following line to the wp-config.php file:
3. Upon receiving access credentials, we identified that the home URL was missing in the database. After adding the correct home URL, the issue with the URLs was resolved. 4. It is safe to activate additional WPML plugins such as WPML Multilingual CMS and WPML String Translation, and further plugins like Advanced Custom Fields Multilingual can also be included without issues.
If this solution does not resolve your issue or seems outdated, please check the related known issues and ensure you have the latest versions of themes and plugins installed. If problems persist, we highly recommend opening a new support ticket here.
Problem: The client uses WoodMart and WPML to translate their shop's footer, which was created in an 'HTML Block' and added via 'Theme settings -> Footer -> Content -> Footer content.' After restoring the staging site and translating the Footer HTML block again using the WP Editor, which created a new block with a new ID, the footer text remained in English when switching to the Slovenian version. Solution: 1. It is not necessary to assign different footer blocks for each language in the theme settings. You should select the default language footer, and WPML will handle the translation automatically. 2. While translating HTML blocks using the WP Editor is acceptable, for consistency and better compatibility, we recommend using the Advanced Translation Editor. 3. Ensure the 'Adjust IDs for multilingual functionality' option is enabled from WPML >> Languages page. 4. If the issue persists: - Go to WPML >> String Translation page. - Open the 'Not seeing strings that you are looking for?' section and press the 'Admin texts translation' link. - Search for the Footer HTML Block ID and enable its translation. - Return to the WPML >> String Translation page, search for the required ID, and add its translated ID. For more details on finding and translating strings, visit this documentation. If these steps do not resolve the issue, please add the debug report in the Debug Information box as instructed here: Provide Debug Information.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML Support Forum.
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