If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: The client updated to RankMath Pro and noticed that in RankMath Analytics, the Keywords tab only shows keywords for the Dutch version of the site and not for the German and English versions. Solution: We explained that this behavior is expected because the section displays keywords based on popularity, regardless of the keyword language or the destination URL. All data comes from the same Google Search Console tag, tracked under a single website property. To find keywords for specific language versions, use the "Search Post URL" bar at the top and paste the URL of the desired language version. Additionally, it's important to understand that Google customizes search results based on factors like browser language and search history, which can affect which keywords and pages appear in searches.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: You are trying to automatically translate media and display the alt description on a translated image, but the alt text is not translating automatically and only shows in Dutch instead of German. Solution: We recommend enabling the option to "Translate media library texts with posts" in the Media Translation settings under WPML -> Settings. Here are the steps you should follow: 1. Activate the mentioned setting. 2. Open the original page. 3. Make a minor change, such as adding a word. 4. Undo the change and save the page. 5. Open the page in the translation editor and check if the alt description appears. If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are experiencing an issue where WooCommerce emails sent after completing an order are partially in the default language (NL), despite having translations available for another language (FR). This occurs even though all email texts have been translated into FR.
Solution: We have identified this as a known issue and have published a temporary workaround. We recommend visiting the errata page for detailed instructions: https://wpml.org/errata/wc-order-update-emails-may-contain-mixed-language-texts/. Additionally, subscribing to the comments on this errata page will keep you updated on any developments.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client has translated their header and footer using WPML, but the footer is only displaying in English across different language versions of the site. Solution: We found that the footer needs to be manually selected in the "Page Settings" section for each translated page. To resolve this issue, edit each translated page and ensure that the translated footer is selected. This adjustment was made on the homepage as an example.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You want the translation column to always be visible on the WooCommerce product list in the admin area, but even after using a code snippet to unhide the column, no data is displayed in it. Solution: We recommend implementing a custom function to ensure the 'icl_translations' column is always visible and contains data. Here's a step-by-step guide: 1. Add the following function to your theme's functions.php file or a custom plugin:
Please test this solution in a staging environment before applying it to your live site, as this custom code is a courtesy and not officially supported by us.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with manually translated product attributes adding an extra slug in the URL, which causes filters in other languages to not work correctly, especially when using the Kadence theme with WooCommerce and the Query Loop, this summary might help. Solution: We recommend modifying the code in your Kadence Blocks Pro plugin to handle the attribute translations more effectively. Here are the steps: 1. Open the file
4. After making these changes, go to your default language product and click update to create a re-index for the loop.
Please note that this solution might become outdated or may not apply to your specific case. If this solution does not resolve your issue, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: You are translating pages and have noticed that the button to save translations in the advanced editor is mislabeled in French, for the 'Save' button instead of 'Enregistrer' or 'Confirmer'.
Solution: We have incorporated the correct language labels for the save (and other) button(s) in the upcoming versions of the WPML's Advanced Translation Editor (ATE). Although there is no exact release date available at this moment, these changes will be included in the next release.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is developing a site using WP Job Manager with the Application plugin and is facing an issue where the resume is shown in all languages on the application form. Solution: We recommended checking the errata page for a known issue with WP Job Manager where resumes are displayed in all languages in the dropdown list. The correct errata that addresses this issue can be found here: WP Job Manager Applications - Resume shown in all languages when using application form. We applied the fix from this errata to resolve the issue.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing unexpected deductions of translation credits when opening a page with the Advanced Translation Editor (ATE), despite the translation memory being up to date and the settings adjusted to prevent automatic translations.
Solution: We reviewed the client's WPML settings and confirmed that the translation mode was set to "Translate What You Choose", which should prevent automatic translations unless initiated by the user. We could not identify any issues with the translation jobs from the reports provided.
Additionally, we suggested switching between translation modes and adjusting the translation settings as already done by the client.
If you continue to experience the issue of WPML credits being deducted when they shouldn’t be, we need to find a way to replicate this problem on your website so we can address it appropriately.
Please note that this solution might be outdated or not applicable to your specific case. If you continue to face issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is using a custom script to update stock and prices of products via the WooCommerce API. This script updates only the main language, and while the stock and prices reflect correctly across all languages, the translations for product names and descriptions are reset to match the main language. Solution: 1. We recommend checking if the 'save_post' hook is being executed after updates. This hook helps ensure that changes are properly synchronized across translations. 2. Verify if the WPML translation editor is disabled for the products. If it's not, any save in the default language might reset manually added translations. For more details on using different translation editors, visit Using Different Translation Editors for Different Pages. 3. If products were duplicated using WPML's 'Translation Management', check the post meta table for 'icl_duplicate_of' and delete if any entries are found. This can prevent content from syncing/duplicating incorrectly on save.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where the product details page doesn't load in Arabic and instead shows an error message 'This page isn’t working. qasrelteb.com redirected you too many times. Try deleting your cookies. ERR_TOO_MANY_REDIRECTS', it might be due to incorrect settings in WooCommerce. Solution: We recommend checking the product slug settings in WooCommerce. Go to WooCommerce → WooCommerce Multilingual & Multicurrency → Store URLs and ensure that the product slug is correctly configured. This adjustment has resolved similar issues in the past.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is experiencing issues with duplicating products when synchronizing menus between languages using WPML. Specifically, 18 products appear instead of 15, with some products duplicated. Deleting products on the Spanish language page and synchronizing again causes the products to reappear. Solution: 1. To address the duplication issue: - Go to Appearance -> Menus -> Switch to the secondary language -> Select the menu where the duplicated products appear. - Remove the duplicated products from the translated menu. - Save the changes. - Double-check if the issue disappeared. 2. To address potential compatibility issues with the PHP version: - Contact your hosting provider and request to downgrade the PHP version. The current version 8.4.3 may not be fully compatible with all plugins and themes. We recommend downgrading to PHP v8.0 or v8.1.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.
Problem: The client is unable to complete translations using WPML when HTML tags are present, causing the translation progress to show only 90% completion despite all translations being properly entered. Solution: 1. Ensure you take a full backup of your website and database. It's advisable to perform these steps on a staging or development site first. 2. Update WordPress and all WPML plugins to their latest versions. 3. Make a minor change in the original language content of the page or post, save, and then update the translation. 4. If the issue persists, switch to the old interface of the translation editor. You can do this by clicking the gear-icon in the top-right corner to open the editor preferences, then activate the old interface. 5. Continue using the old interface until the new WPML/ATE version is released and updated on your site.
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
