Available Solutions

Problem:
The client was experiencing issues with modifying text on the frontend. Some product options were displayed correctly, but the translated text did not appear, possibly due to not being added to the translation fields. Additionally, for some products, the additional options did not show up on the product page, and the product reviews data was missing.
Solution:
We reviewed the translation management and noticed that the post type was set to "Translatable" but was not appearing in the translation management dashboard. When attempting to translate forms by clicking the + icon, it redirected to the WordPress editor instead of the translation editor. We recommended checking the plugin's translation guide here to follow the correct translation steps.

If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support forum at WPML support forum.

Problem:
The client reported that the German version of the menu was displaying correctly, but the layout was confusing. Additionally, manual text updates were not appearing correctly on the front end, even after force refreshing the page.
Solution:
We reviewed the translated menu and discovered that the size values were missing. We corrected these values and updated the translated menu. We recommend the client to check if the translated menu now works as expected. If the issue persists or if this solution becomes outdated, we advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that the latest versions of themes and plugins are installed. For further assistance, please open a new support ticket or visit our support forum at https://wpml.org/forums/forum/english-support/.

Problem:
If you're experiencing issues with Toolset relationships getting mixed up or disappearing after reactivating WPML on your WordPress site, it might be due to a potential database corruption. This problem typically occurs when WPML is deactivated during development and then reactivated.
Solution:
We recommend running a custom SQL query to correct the mismatch in the database entries for the relationships. Here is the SQL query you should execute:

UPDATE wp_toolset_connected_elements<br />JOIN wp_icl_translations<br />ON wp_icl_translations.element_id = wp_toolset_connected_elements.element_id<br />SET wp_toolset_connected_elements.wpml_trid = wp_icl_translations.trid<br />WHERE wp_icl_translations.trid != wp_toolset_connected_elements.wpml_trid;

You can run this query on your staging server first to ensure it resolves the issue without affecting your live site. If successful, apply the same query to your production site.

Please note that this solution might be irrelevant if it's outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client is experiencing a compatibility issue between the EA Duplicator plugin and WPML, where the duplicator does not function when WPML is activated. This issue has occurred previously on another site.
Solution:
We recommend the following steps to isolate and potentially resolve the issue:
1. Back up your site for security reasons before making any changes.
2. Flush any existing cache memory.
3. Update all outdated plugins and themes.
4. Deactivate all plugins not related to WPML.
5. Temporarily switch to a default WordPress theme, such as Twenty Seventeen.
6. Activate the Essential Addons for Elementor plugin.
7. If the issue resolves, reactivate your original theme and then the plugins one by one to identify the specific cause of the conflict.

If these steps do not resolve the issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.

Problem:
The client was experiencing issues with payment methods not working for non-Sweden currencies and errors from PayPal during the checkout process. The WPML showed a message about taxonomies being forced to be untranslatable, and both Klarna and PayPal reported receiving the wrong currency.
Solution:
We identified that the issue was due to a conflict between WCML and the EU Tax Plugin. To resolve the currency handling issue, we recommended adding a specific hook to the functions.php file of the theme to enable the query string argument on currency change. Here is the code you should add:

/**
* Enable the query string argument on currency change.
*/
add_filter( 'wcml_is_cache_enabled_for_switching_currency', '__return_true' );

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket.