Problem: After going live, the WordPress backend is not working, and renaming the WPML plugin folder is necessary to gain access due to a fatal error. Solution: If you're experiencing this issue, we recommend that you first create a full backup of your website. Then, you should delete the option named
WPML(logs)
from the
wp_options
table in your database. This action has been confirmed by our developers to resolve the issue and allow WPML to run smoothly.
If this solution does not apply to your situation, or if it seems outdated, please check the related known issues and verify that you have the latest versions of themes and plugins installed. If the problem persists, we highly recommend opening a new support ticket with us for further assistance. You can do so at our support forum.
Problem: You are experiencing issues with automatic translations on product pages using the Flatsome theme with WPML. Not all blocks are being translated, and manual changes revert after a short time. Solution: We recommend following these steps to resolve the issue: 1. Go to WPML -> Translation Management -> Translation Jobs and cancel any in-progress job. If there is no in-progress job, proceed to the next step. 2. Edit the default page, make a small change, and update the page. 3. Navigate to WPML -> Translation Management and send this page to the translation basket. Ensure to tick the checkbox, scroll down, and click translate, then access the translation basket tab. 4. In the translation basket, send the page to yourself as a translator. 5. Go to WPML -> Translations, take the page, translate it ensuring the translation is saved 100%, and then check if the correct content displays.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a 404 error when saving translated template parts using WPML. The issue occurs when making API calls to fetch template parts in languages other than the default language. Solution: We recommend checking the rewrite rules as WPML relies heavily on correct REST API endpoints for functioning properly. It's essential to ensure that the REST API endpoints are correctly configured to fetch posts in different languages. For more details on REST API dependencies with WPML, visit https://wpml.org/documentation/support/rest-api-dependencies/.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: You are experiencing double charging for translations on both production and staging sites, despite the expectation that translations should not be charged again as per documentation. Solution: The issue occurred because the Translation Memory was not updated in time, leading to double charges. We have refunded you 80k credits to address this error. To prevent future occurrences, we recommend translating content directly on the production site and setting them to be reviewed before publishing via WPML > Settings. If you choose to translate on the staging site, please wait at least 5 minutes before sending the same content for translation on the production site.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
Problem: When using WPML with Elementor, after translating a page to secondary languages, any new text added in the original language and updated in translation causes previously saved button links to revert to the original. Solution: To fix this issue, you need to register custom page builder widgets for translation of the Hub theme by Liquid Themes. This involves adjusting the
wpml-config.xml
file in your theme to include the links in the translation process. Here is a step-by-step guide: 1. Check if your Hub theme's by Liquid Themes
wpml-config.xml
file already includes widget translation configurations. 2. Modify the XML configuration to add the button links for translation. For example, add the following field to your button widget configuration:
<field type="Heading: Link URL" editor_type="LINK">link>url</field>
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at our support forum.
Problem: The client reported that after translating their website, the menu disappeared on the translated version, while it remained intact on the English version. Solution: We first verified that the menu was indeed missing by asking the client for the specific location of the issue. We then recommended checking the WPML documentation on translating menus to ensure all steps were correctly followed. If you're experiencing this issue, we recommend you try following the guide on translating menus, which can be found here: Translating Menus Guide.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us for further assistance.
Problem: The client is using WPML 4.6.12 and WooCommerce Multilingual & Multicurrency 5.3.6 on WordPress 6.6.1 and wants to create English versions of your 500 Italian WooCommerce products. They need these English pages to be editable independently in terms of text, images, and prices, while still linked as translations to the Italian versions. Solution: First, ensure you have a backup of your site. Temporarily deactivate the WooCommerce Multilingual plugin to edit the products in the secondary language. For translating products, we recommend using the WPML Advanced or Classic Editor as manual translation might not sync correctly, especially with variable products. For more details on using these editors, visit:
To manage media files in translations, refer to the WPML Media Translation guide at WPML Media Translation. If you need to unlink a translation from the original, this must be done manually as explained here: How to disconnect translations.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client is experiencing issues with the language switcher not displaying correctly on the main page after resetting the templates. The switcher appears, but there are unwanted styles such as colors and frames. Solution: If you're facing similar issues with the appearance of your language switcher, it might be due to your current theme applying specific styles to the dropdown. We recommend temporarily switching to a default theme to verify if the issue persists. This step helps isolate whether the problem is with the theme's styling. For detailed guidance on resolving styling and CSS issues with language switchers, please visit the following links:
This color issue was part of the theme's dropdown, so it was resolved by editing the menu template, navigating to the style settings, and changing the color to white for the Submenu panel style.
Remember to backup your database before making any changes.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: If you're experiencing a 404 error on the English version of your WooCommerce 'Thank You' page while the French version displays correctly, it might be due to accented characters in the translated endpoint. Additionally, if you encounter a database error indicating missing tables such as 'wp_icl_strings', this could be related to the WPML plugin.
Solution: For the 404 error, we recommend removing any accented characters from the translated endpoint in your URL and replacing them with simple English letters (e.g., "ordre-recu").
If these steps do not resolve your issues, the solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is using the directory for the default language, and the SEO Framework is incorrectly adding this default language directory to all sitemap links in robots.txt, resulting in invalid URLs. Solution: We recommend modifying the SEO Framework plugin code to correct the sitemap URLs: 1. Open the file located at
Please note this is a temporary workaround. We are awaiting a more comprehensive solution from the plugin author.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to see the 'Edit translation / Publish this translation' bar in the WPML plugin while using Kubio Builder Pro, preventing them from completing or publishing translations. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. Navigate to WPML-> Translations 2. Filter the status by 'Pending Review' 3. Select the templates 4. Scroll down to the 'Bulk Action' dropdown menu 5. Select 'Approve' and apply After completing these steps, the templates should be published.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client wants to set up a subdomain per language for their site and is following the WPML documentation on how to use WPML with different domains per language. However, they are facing issues with the DNS settings not working correctly even after setting them up as per the documentation. Solution: We recommend checking the setup of the subdomains to ensure they correctly display the content from the main site. Once this is verified, you should add these subdomains in the WPML settings area. If the subdomains are still not showing the content correctly, it might be a configuration issue on the hosting or domain panel side. In this case, we advise contacting your hosting/domain provider for further assistance and sharing the WPML documentation with them: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for personalized assistance at WPML support forum.
Problem: User is experiencing a 404 error when creating a new product in a secondary language on their WordPress site, it might be due to an issue with WPML settings or permalink configuration. Solution: We recommend you follow these steps after backing up your site: 1) Go to WPML>>Settings>>Slug translations. 2) Disable the
Translate custom post and taxonomy base slugs (via WPML String Translation)
option and save the changes. 3) Clear all types of caches. 4) Navigate to Settings>>Permalinks. 5) Resave the settings.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are using WP All Import to upload listings directly to the second language on your site, but the translated listings are going into the English listing section. Solution: It is not possible to directly import translated listings into the second language in WPML using a single import. To properly import listings into multiple languages, including already translated ones, you will need to perform two separate imports: 1. First Import: Import the listings in the default language (English, in this case). 2. Second Import: Import the listings in the second language. For this to work, you must add a unique identifier to your spreadsheet. This identifier will allow WPML and WP All Import to correctly link the translated listings to the original ones. For more details, please refer to the following documentation:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues where slider images are partly missing only in the French language on your translated pages, and you've noticed an unknown widget in the WPML Translation Management, here's what we recommend. Solution: For the missing images in the French translation: 1. Edit the page in the English language and make a small change to the content. 2. Ensure the following options are enabled in the WPML settings: - Duplicate uploaded media to translations - Duplicate featured image to translations 3. Save the changes and update the translation. 4. If the issue persists, go to WPML > Settings > Media Translation section, run the set language information and duplication steps, then send the page and all attached images to translation from Translation Management.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
