Problem: You are unable to find where to switch from automatic to manual translation and cannot see options to translate the footer, header, appointments, and filters. Solution: Translating templates in Elementor, such as headers and footers, requires a different approach than translating other content. We recommend reading our guide on translating Elementor templates: https://wpml.org/documentation/plugins-compatibility/elementor/#translate-elementor-templates. It's important to read the entire guide as it addresses many common issues with Elementor that other customers have experienced. Additionally, ensure that your content is set as Translatable in WPML > Settings > Post Types Translation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is unable to find where to switch from automatic translation to manual translation and cannot see options to translate the footer, header, appointments, and filters. Solution: To switch between the WP Editor and the Translation Editor, you need to access the post or page in the language it was originally created. For example, if a page was created in English, switch the language in the top bar to English, access the post, and then you will be able to see the Language Options where you can change the editor.
If this solution does not resolve your issue or seems outdated, we recommend opening a new support ticket. Additionally, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing an issue where the translation of the Privacy Policy page was being erased after certain actions, such as refreshing the page or switching languages. Solution: We performed standard WPML troubleshooting steps and recreated the translation of the Privacy Policy. After these actions, the issue where the page was being erased did not recur. We advised the client to monitor the situation and report back if the error occurs again, providing details on how it happened and steps to reproduce it. This information will help us to further investigate and resolve the issue.
If this solution does not apply to your situation, or if it seems outdated, we recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client was unable to edit English posts with a user account that lacked proper language pair assignments in WPML's translation management. Solution: We advised the client to assign the user as a translator with the appropriate language pairs via WPML->Translation Management->Translators. Additionally, we addressed an issue where the Translation Management screen appeared blank. This was resolved by ensuring the user had administrator privileges and by refreshing the WPML license status. Steps included removing and re-adding the site in the WPML account to generate a new key, unregistering, and re-registering WPML in the Plugins section.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML support forum.
Problem: You are trying to translate a page using WPML and encounter an error stating "You don't have enough credits to translate automatically!" despite your WPML account showing 70000 credits. Solution: To resolve this issue, we recommend the following steps: 1. Temporarily remove your website from your WPML account at https://wpml.org/account/sites/. This action won't affect your translation credits or translation memory but will help refresh your license status. 2. Re-add your website and ensure to copy the newly generated key. When adding it, use the exact same format as shown in your WordPress admin under Settings > General (e.g., http or https, www or non-www). 3. Navigate to Plugins > Add New > Commercial in your WordPress dashboard. 4. If available, click on 'Unregister WPML' then 'Register WPML' and enter the new key. 5. Check if the credits are now available. If not, manually assign credits to your site as outlined in the tutorial at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client was unable to insert a new WPML license key because the website was registered under a different account, which the client did not have access to. The client was looking for a way to unregister the old key and register the new one. Solution: We recommended two approaches to resolve the issue: 1. Navigate to the WPML Commercial tab in the WordPress admin or directly access https://gottazcentre.ch/wp-admin/plugin-install.php?tab=commercial. Here, the client should find and click on 'Unregister WPML' and then use the 'Register WPML' option to add the new key. 2. As a workaround, we suggested adding the license key directly to the
wp-config.php
file. This involves editing the file and adding the following line of code:
If these steps do not resolve the issue, we advised the client to provide us with temporary access to the site for further investigation, ensuring all privacy and security measures are adhered to.
Please note that this solution might be outdated or not applicable to your case. If you continue to experience issues, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, do not hesitate to open a new support ticket at WPML support forum.
Problem: You are working on a site and need to use different shortcodes and Page-Builder Elements for different languages, but currently, you can only find options for literal translation of text blocks. You are also unsure how to switch back to having separate English and German pages that can be edited and switched, how to abort a translation process, and whether some pages can be auto-translated while others are manually translated. Solution: 1. Switching Back to Split-Page Mode: To use the traditional method of having separate English and German pages:
Go to WPML > Translation Management.
Select the page you want to translate.
Choose the "Duplicate" option for the page.
Edit the duplicated page in the secondary language (German in your case) and make the necessary changes. This allows you to use the page builder that you have used in the default language, giving you full control.
Find the translation job you want to cancel and click on the "Cancel" button.
3. Auto-Translating Some Pages and Manually Translating Others: Yes, it is possible to auto-translate some pages and manually translate others:
For auto-translation, use WPML > Translation Management > Automatic Translation.
For manual translation, follow the traditional method as mentioned above.
4. Using ChatGPT or Other AI for Translations: Currently, WPML does not support integration with ChatGPT, Claude, or similar AI tools for translations. However, WPML uses various translation engines, and you can configure your preferred one under WPML > Settings > Translation Engine.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please feel free to open a new support ticket.
Problem: The client is experiencing an issue where the 'Shopping cart', 'Checkout details', 'Order complete' breadcrumbs are missing on the Portuguese version of their site, while they appear as expected on the original English site. Solution: We recommend checking the slug of the secondary language checkout pages. If you change the slug to checkout, it should resolve the issue. This problem occurs because the theme checks for specific slugs, and when these slugs are translated, it fails to recognize them. Here is an example of how the theme handles breadcrumbs:
Additionally, ensure that your theme, in this case, Flatsome, is updated to the latest version as an outdated theme can also cause such issues.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: When clicking the logo on the /es/reservas page, you get redirected to the main homepage instead of the translated version. Solution: We recommend translating your logo link. First, navigate to WPML → String Translation. Search for the logo link and translate it. If you cannot find it, scroll to the bottom of the page and click on the Translate texts in admin screens link. This will direct you to a searchable list of admin strings. Select your string and click Add to String Translation. For more detailed guidance, visit Translating admin and settings strings.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: The client is unable to translate the slug for a page from 'reservations' to 'reservas' on their multilingual Elementor site, despite following basic URL/SLUG documentation. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Navigate to WPML → Settings → Translated documents options. 2. Select the option "Translate (this will include the slug in the translation and not create it automatically from the title)". 3. Make a small modification to the original page, save it, and then navigate to the WPML translation editor to translate the slug.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You are trying to translate an Elementor page using WPML, but not all Elementor widgets are showing in the advanced translator. Only half of the page is available for translation, resulting in some sections remaining in the default language after auto-translate. Solution: The issue occurs due to the icons used in the text. We recommend removing these icons from your Elementor page. Once removed, the strings should appear correctly in the translation editor. After making these changes, please try to translate the page again to see if all strings are now available. For more details on issues related to using icons and emojis with page builders, please visit this documentation page.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket.
Problem: You are working on a site under development using WPML to translate content. In the English version of a post, the item 'Completed Stellar whole life insurance application form' appears, but it is missing in the Chinese translated version despite attempts to edit the original post. Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Edit the page in the default language. 2. Make a minor edit and update it. 3. Update the page. 4. Update its translation using the WPML translation editor. After these steps, the Chinese page should display the content as expected.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Проблема: Клиент создал таксономию для WooCommerce Brands на своем сайте, но она не переводится. Решение: Если вы столкнулись с аналогичной проблемой, мы рекомендуем сделать вашу кастомную таксономию переводимой. Перейдите на страницу WPML → Настройки и прокрутите до раздела таксономий, которую вы хотите сделать переводимой, и установите значение как переводимо. Для более подробной информации посетите документацию по переводу кастомных типов.
Решение может быть неактуальным, так как оно может быть устаревшим или не подходить для вашего случая. Если проблема сохраняется, рекомендуем открыть новый тикет в службе поддержки. Также настоятельно рекомендуем проверить известные проблемы, убедиться в версии постоянного исправления и подтвердить, что у вас установлены последние версии тем и плагинов.
Problem: You are trying to access the translation queue but are encountering issues. Solution: We recommend renaming the 'object-cache' file in the wp-content folder to 'object-cache.old'. This change might resolve the issue with accessing the translation queue. To do this, navigate to the wp-content folder and rename the file. Afterward, check if the translation queue is accessible.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us through the WPML support forum.
Problem: You are using WordPress with ACF and WPML for translating your homepage. You've noticed that not all media files are being copied to the translation, particularly those in repeater fields. Some media files do not appear in the translated language Media library, and some lack editing form fields like the ALT attribute. Solution: We recommend the following steps: 1. Navigate to WPML > Settings > Media Translation section. 2. Enable the following options: - Translate existing media in all languages - Duplicate existing media for translated content - Duplicate the featured images for translated content - When uploading media to the Media library, make it available in all languages - Duplicate media attachments for translations - Duplicate featured images for translations 3. Click on 'Start' to duplicate images into second languages and 'Apply' for the other settings. 4. Update the ACF Multilingual plugin to the new version 2.1.3 and check if the issue persists. 5. If specific media differentiation per language is needed, consider using the WPML Media Translation plugin. 6. To translate image info (title, description, etc.) along with the post, enable the option 'Translate media library texts with posts' on the page WPML > Settings.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if the problem persists. You can do so at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
