Available Solutions

Problem:
The client was unable to upgrade the WPML plugin due to a connection issue with wpml.org, which is necessary for checking new releases and security updates. Additionally, the client faced problems registering the WPML plugin with a new key, receiving an error during the process.
Solution:
The client resolved the issue by deleting the existing registration key and creating a new one. After successfully registering with the new key, the client was able to upgrade the WPML plugin.

If you're experiencing similar issues with upgrading the WPML plugin or registering it, we recommend trying the following steps:
1. Ensure that your network and security settings allow outgoing communications to wpml.org.
2. If registration issues persist, try deleting the current key and creating a new one, as this resolved the client's issue.

Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If these steps do not resolve your issue, please open a new support ticket.

Problem:
The client was experiencing a critical error on their site after purchasing and attempting to activate WPML. The error persisted even after deactivating all other plugins and switching to the default WordPress theme.

Solution:
We identified that the issue was due to corrupted default WordPress tables, specifically missing auto increments in the

wp_users

,

wp_usermeta

, and

wp_options

tables, with many entries having an ID of '0'. We provided a solution that involved running SQL queries to delete the bad data and alter the tables to add the necessary auto increments. The client needed to execute the following queries one by one:

DELETE FROM `wp_users` WHERE `ID` = '0';

ALTER TABLE `wp_users` CHANGE `ID` `ID` bigint unsigned NOT NULL AUTO_INCREMENT FIRST;

DELETE FROM `wp_usermeta` WHERE `umeta_id` = '0';

ALTER TABLE `wp_usermeta` CHANGE `umeta_id` `umeta_id` bigint unsigned NOT NULL AUTO_INCREMENT FIRST;

DELETE FROM `wp_options` WHERE `option_id` = '0';

ALTER TABLE `wp_options` CHANGE `option_id` `option_id` bigint unsigned NOT NULL AUTO_INCREMENT PRIMARY KEY FIRST;

We advised the client to back up their database before making any changes. If the client was not comfortable performing these steps or if the solution did not resolve the issue, we recommended seeking further assistance, as this was beyond the scope of our support.

Please note that this solution might be irrelevant due to being outdated or not applicable to your case. If you're still facing issues, we highly recommend checking the related known issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket with us.

Problem:
The client is unable to see the French translation of text from the "WP-PageNavi" plugin on their French page, despite following the usual steps for string translation.

Solution:
1. Navigate to WPML >> String Translation page.
2. Click on the Translate texts in admin screens » link at the bottom of the page.
3. Search for the required string.
4. Select the string.
5. Click on the Add to String Translation button.
6. Return to the String Translation page by clicking on the "« Return to String Translation" link.
7. Add the translation from the WPML >> String Translation page.

For more detailed instructions on translating texts in admin screens, please refer to our documentation: Translating texts in admin screens.

If the solution provided here does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML support forum.