Available Solutions

Problem:
The client was experiencing issues with automatically translating entire pages and specific custom-coded content on their website using WPML, similar to their previous experience with the gtranslate plugin. They were particularly concerned about the main page and category pages not being translated in English and German, despite being okay in Polish.

Solution:
We advised the client to ensure they had used the Automatic Translation feature correctly, as it should automatically translate all content that WPML can detect. For content that WPML does not automatically translate, such as custom-coded sections or taxonomies, the client needs to:
1. Ensure that any custom code is properly registered with WPML. For guidance on this, see Translating the Theme You Created.
2. Set themselves up as a translation manager or translator with access to all language pairs under WPML->Translation Management-> Translators. More details can be found here: Setting Up Translators.
3. For translating taxonomies automatically, follow the steps outlined in Translating Post Categories and Custom Taxonomies.

If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
If you're experiencing an issue where YouTube videos only display the cover photo on product pages when WPML Multilingual CMS is activated, even in the original language, and you're using the Woodmart theme, we can help.

Solution:
1. Navigate to WPML-> Settings-> Custom Fields Translation.
2. Click on "Show System Fields".
3. Search for and set the following fields to "Copy":
-

woodmart_wc_video_gallery

-

_product_image_gallery

4. Click "Save".
5. Edit the product in the default language, make a minor edit, and update it.
6. Update its translation.
After these steps, the video should appear correctly in all languages.

If the issue persists even when WPML is deactivated, it might not be related to translation. In this case, try creating a new test product in the default language with WPML activated and add the video. Check if the video displays correctly on the front end.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.

Problem:
The client needs to remove specific content only from the secondary languages (English and German) on a multilingual site using WPML and the Enfold theme.
Solution:
We suggest two methods to address this issue:
1. Use CSS to hide the content in the secondary languages. Navigate to Appearance > Customizer > Custom CSS and add the following code:

html[lang="de-DE"] .av-azqhmd-0f1b66076b511bc95a4f41ed1a2aa12c, html[lang="en-US"] .av-azqhmd-0f1b66076b511bc95a4f41ed1a2aa12c {display: none}

2. Manually remove the content from the secondary languages. Go to your site's backend, access "Pages", switch the language to English, and use the Avia builder to edit and remove the unwanted content. Repeat the process for German.

If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.

Problem:
The client was experiencing a white screen when trying to configure translations in a WordPress site using the Divi theme, even after disabling other plugins and switching themes. The issue persisted despite adding debug code to wp-config.php. A DOMException error related to cross-origin stylesheet access was noted in the browser console.

Solution:
We recommended enabling WordPress debugging to capture any PHP errors that might be causing the white screen. This involved editing the wp-config.php file to include:

define('WP_DEBUG', true);<br />define('WP_DEBUG_LOG', false);<br />define('WP_DEBUG_DISPLAY', true);

We also suggested inspecting the page using the browser's developer tools to check for JavaScript errors in the console and reviewing the ATE error logs in the WPML support section. Additionally, we explored the possibility of a cross-domain issue if different domains were used per language and recommended testing the directory format in WPML settings.

Ultimately, the problem was resolved by creating a new admin user and accessing the site with the Chrome browser, suggesting a potential corruption in the old user profile in the database.

If this solution does not apply or is outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying you have the latest versions of themes and plugins, and if needed, open a new support ticket at WPML support forum for further assistance.

Problem:
You are trying to access the Translation Management and got the migration banner.
Solution:
If you're experiencing this issue, we recommend you follow these steps:
1) Ensure you back up your database.
2) Navigate to WPML → Support and click on the Troubleshooting link.
3) On the WPML Troubleshooting page, click the Force-enable WPML’s Advanced Translation Editor button.

This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.

Problem:
You are experiencing issues with page warnings stating 'page does not exist' when clicking on the translation Edit and View links, and you are also trying to update the styling to the site tagline.
Solution:
We recommend making a slight change to the page, saving this change, and then resending the page for translation through WPML → Translation Management. After this, attempt to complete the translation of the page. Additionally, ensure that the language pairs are correctly configured for your account, which you can do by following this guide on configuring language pairs.

If this solution does not resolve your issue, or if it seems outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.