Problem: The client was unable to see glossary entries and terms were being translated into a new language. There was confusion about automatic translation between two English variants and issues with glossary visibility after language deactivation. Solution: 1. We clarified that automatic translation does not work between two languages mapped as the same language, such as translating English into another variant of English. However, content can be duplicated in bulk from one English to another using the Translation Management tool. For more details, see the capture here: WPML Translation Management Dashboard. 2. The glossary was not visible because the English language was deactivated in WPML. Reactivating the English language resolved the issue. We are awaiting further feedback from second-tier support regarding the potential bug related to creating a glossary from a custom language. 3. A new version of the Advanced Translation Editor (ATE) has been released, which should resolve the issue. We recommend updating to this latest version.
If this solution does not apply to your case, or if it seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If issues persist, we highly recommend opening a new support ticket at WPML support forum.
Problem: You are experiencing issues with items not persisting in the cart after page changes when the WPML multicurrency feature is enabled. The problem occurs specifically when the 'PixelYourSite' plugin is activated, particularly its 'add to cart tracking' feature. Solution: We recommend disabling the 'add to cart tracking' feature within the 'PixelYourSite' plugin as this has resolved the issue for other users. Additionally, since 'PixelYourSite' is not on our list of compatible plugins, you might consider contacting the plugin author and suggesting they join our GoGlobal program where we can assist in ensuring compatibility. For further insights, you can also check the workaround discussed in the WordPress support forum: https://wordpress.org/support/topic/product-disappear-in-the-cart/
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: Footer titles and texts were not translated because they were not included in the xliff file. Solution: If you're experiencing this issue, we recommend translating the footer contents via String Translation since they are added through widgets. You can add these strings for translation by navigating to WPML>>String Translation>>Translate texts in admin screens (at the bottom of the screen). After adding, please translate those strings from WPML>>String Translation and check if the translation appears as expected. For more details, refer to the following documentation:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is trying to change the text displayed by the Complianz plugin on the cookie banner. Despite entering the translation in the dedicated field, the original English text remains unchanged. Solution: We recommend translating the smiley icon to HTML code as detailed in the documentation. You can find the necessary steps and examples on how to do this at https://www.w3schools.com/charsets/ref_emoji_smileys.asp.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly through the WPML support forum.
Problem: You are trying to translate all your products on your WordPress site using WPML, but you encounter issues where sometimes the translations work and sometimes they do not. Solution: We have identified that the issue might be due to the setting "Show only products with custom prices in secondary currencies" being enabled in WooCommerce Multilingual (WCML). We recommend you disable this setting. Please check your site after making this change to see if the problem persists.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still experience difficulties, please do not hesitate to open a new support ticket. For further assistance, you can also visit our support forum at https://wpml.org/forums/forum/english-support/.
Problem: The client reported that activating WPML plugins causes the MySQL binlog file to increase drastically in size, leading to very slow website performance and occasional inability to log into WP admin. Solution: We recommend updating the WPML plugins to the latest versions. Specifically, update WPML to version 4.6.12 and Strings Translation to 3.2.13. These updates address issues that might be causing the large binlog file. After updating, clear the debug.log to ensure that only new errors are logged. If you don't see the new versions available, please visit your WP admin's plugin installation page and click on the Check for updates button. You can find the plugin installation page here: Plugin Installation.
Please note that the preg_match() errors mentioned are not related to the issue of the MySQL binlog file.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML Support Forum.
Problem: You are experiencing issues with indexing the Danish and Swedish versions of your website. Only the English version is being indexed, while the translated pages are not. Solution: We have identified that the 'Redirect visitors based on browser language only if translations exist' option in WPML -> Languages -> Browser language redirect might be affecting your site's indexing. We recommend disabling this option to see if it improves the indexing of the Danish and Swedish pages. For more information on how browser language redirects can affect Google Indexing, you can visit the following links:
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Additionally, you can open a new support ticket for further assistance at WPML Support Forum.
Problem: If you're experiencing a blank page when trying to access the Translation Management section in WPML, it might be due to issues with the plugin installation or migration process. Solution: We recommend reinstalling the WPML plugin. After reinstallation, if a migration banner appears, set your site as a copy site and complete the migration process. This should resolve the issue and the Translation Management board should start working properly. For more details on using the Advanced Translation Editor after moving or using a copy of your site, please visit this documentation.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: You are trying to translate registration information in the Blocksy-companion domain using WPML > String Translation, but the translation does not appear on the front end. Specifically, the message 'An account is already registered with your email address. Please log in.' remains untranslated. Solution: We recommend following these steps: 1. Revert any previous changes you made while attempting other workarounds. For details on reverting changes, you can refer to our forum post: https://wpml.org/forums/topic/registration-info-translation-issue/#post-15864965 2. Edit the file
Note the change in the file extension from '.mo' to 'mo'. ❌ IMPORTANT: Please ensure you backup your database and website before making these changes. ❌
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where their site would switch back to English immediately after selecting Spanish, despite using WPML for language management. The problem was identified to be caused by the Simply Static Pro plugin, which was redirecting users based on browser language settings. Solution: We recommended disabling the browser language redirection feature in WPML and checking for any other plugins that might cause redirection. The client discovered that Simply Static Pro has a feature that redirects based on the browser's configured language. To resolve this, the client used the following code snippet to disable the redirection:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: You are using the setup wizard, but in the last step, you encounter an error message indicating that you are not allowed to access the page. You tried adding code to the functions.php file of your current theme as suggested in a previous solution, but it didn't resolve the issue. Solution: We recommend following the steps outlined in an existing support ticket that addresses similar issues. Please visit https://wpml.org/forums/topic/cant-configure-the-wpml-plugin-sorry-you-are-not-allowed-to-access-this-page/ and try the suggested solutions. If the problem persists, it might be due to the specific setup of your hosting or theme.
Please note that the solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue continues, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to install the key for the WPML plugin on your site but encounter an error message saying 'Unable to parse data from service response.' You are unsure of the meaning of this error and whether there is a step you might be missing in the installation process. Solution: We recommend checking the recommendations shared in a similar public ticket. This might help you resolve the issue quickly. Please review the steps provided in the following link: https://wpml.org/forums/topic/unable-to-parse-data-from-service-response-46/
If this solution does not apply to your case, or if it seems outdated, we encourage you to open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/.
Problem: You are developing a site and are trying to translate button text into other languages using WPML, but are unable to change the button text in other languages. Solution: We found that the text was coming from a button of an ACF field group. The field group translation method selected was 'Same field across languages' but you are manually translating the page. To resolve this, go to ACF > Field Groups and search for the group containing that button: 'Media with Content Block'. Edit it and select the 'Expert' mode. Then find the button field and mark it as 'translate'. After that, edit the Spanish translation of the page and you should be able to translate the button 'View Products' to 'Ver Productos'. Check the front end to see if it displays correctly.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: The client was unable to see the 'translation management' option in the WPML menu on their French website. Solution: We recommended the client to first deactivate all plugins except for WPML to check if any other plugin was causing the issue with the visibility of the 'translation management' option. It turned out that updating the WPML plugin resolved the issue, and the 'translation management' option appeared in the menu.
If you're experiencing a similar issue, we recommend trying the following steps: 1. Ensure that all your plugins, especially WPML, are up to date. 2. If the problem persists, try deactivating other plugins temporarily to check for conflicts.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are unable to see the translation of your website's German version after previously deactivating GTranslate, activating String Translation, and re-saving the German homepage. Solution: We recommend clearing your browser's cache or trying to access your site from a different browser to see if the issue resolves. If you're still facing problems, it might be due to outdated solutions or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
