Problem: After updating to the latest WordPress version, translated product pages are showing a 404 error when accessed via permalinks. The issue arises when translating or modifying translations through the WPML link, resulting in incorrect permalinks for products in alternative languages. Solution: If you're experiencing this issue, we recommend following these steps: 1. Create a backup of your website, or ideally, test this on a staging version of your site to avoid disruptions. 2. Navigate to the WordPress Dashboard > Products. 3. Change the language to the secondary one using the top admin bar. 4. Select all the products, then from the top options, select EDIT and click Apply. 5. In the list that appears, change only the STATUS option to PUBLISHED. 6. Click the Update button.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are developing a site and want to use a different font for the Arabic-translated pages using WPML, without having to change the font for each text manually. Solution: We recommend using custom CSS to specify different fonts for each language. Here is an example of how you can set a specific font for all Arabic content:
html[lang="ar"] p{ font-family: "Hoverla Font ENG" !important; font-size: 24px !important;}
If you need to apply this to more HTML tags, such as paragraphs, links, and headers, you can extend the CSS like this:
html[lang="ar"] p, html[lang="ar"] a, html[lang="ar"] h1{ font-family: "Hoverla Font ENG" !important; font-size: 24px !important;}
Please note that custom CSS is beyond our Technical Support guidelines, but these examples should guide you in the right direction.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: You are trying to activate the OTGS Installer on your site but it is not activating. Solution: The OTGS Installer is primarily a helper tool for installing plugins and not a standalone plugin that requires activation. If you already have WPML installed, this could be why the OTGS Installer cannot be activated. To install additional plugins, navigate to your WordPress backend, go to Plugins > Add New > Commercial, or manually download them from here by selecting "I want to download manually" at the bottom of the page.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
, but the current language is not showing first. Solution: We recommend trying the CSS code shared by another user in a similar support ticket. You can find the CSS solution that might help you achieve this by visiting the following link: https://wpml.org/forums/topic/show-current-language-first-in-switcher/
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance.
Problem: The client lost 60,000 credits after updating Elementor Pro and WPML Plugin and reassigning the license. Despite trying to reassign the credits to the production site and unregistering and re-registering the site, the credit balance still showed zero. Solution: First, we advised the client to move the credits back to their WPML.org account by clicking "add/remove credits" on https://wpml.org/account. Next, the client should remove the current site key and generate a new one on https://wpml.org/account/sites/, then unregister and re-register WPML with the new key on their website's backend under Plugins > Add new > Commercial. Finally, re-add the credits to the site following the steps provided in https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/. Additionally, we located a total of 399,944 credits previously stuck to the last automatic translation account and reassigned them to the client's current account.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You are experiencing an issue where the automatic translation process on your site is stuck. It was translating 5 pages an hour ago, but there has been no change since then. Solution: We recommend checking for any warnings by navigating to WPML -> Translation Management. If there are no warnings, follow these steps to resume the automatic translation: 1. Go to WPML -> Settings. 2. Switch the translation mode to Translate what you choose and save it. 3. After the page refreshes, switch it back to Translate everything, save it, and select the desired option in the new screen that appears.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: If you're trying to translate the Cloud Templates of the Newspaper theme and activate them in WPML, all templates will be deleted or the function will be disabled. Solution: We have identified that this issue is already being addressed in an existing support ticket. We recommend following the ongoing discussion and updates on this issue at https://wpml.org/forums/topic/if-you-try-to-translate-newspaper-themes-cloud-templates-to-wpml-all-templates-will-be-deleted-or/. Please avoid opening additional tickets on the same topic as it may affect the priority and handling of your original ticket.
If this solution becomes irrelevant due to updates or if it does not address your specific case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing issues with translating image texts using WPML. The texts on the left side to be translated appeared in the same language as the target language, making translation from French to French impossible. Solution: We recommended checking if the WPML SEO add-on is installed by following the documentation at https://wpml.org/documentation/plugins-compatibility/using-wordpress-seo-with-wpml/. Additionally, we suggested troubleshooting steps that involved: 1. Ensuring the translation was marked as 'in progress' and then duplicating the content. 2. Navigating to WPML->Support->Troubleshooting. 3. Running several actions:
Clear WPML cache
synchronize local job ids with ATE ids
Synchronize translators and translation managers with ATE
Set language information
Cleanup and optimize string tables
These steps resolved the issue of incorrect language display in the Advanced Translation Editor (ATE).
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket at WPML support forum.
Problem: If you're experiencing issues with translating the FAQ page where the shortcode does not translate the numeric attributes correctly, it might be due to incorrect XML configuration. Solution: We recommend two approaches to resolve this issue: 1) You can add a filter to translate the ID inside the Translation Editor. This filter will allow you to point to the translated ID. For detailed instructions, please visit https://wpml.org/forums/topic/translate-numbers-in-shortcodes/#post-12429453. 2) Alternatively, you can deactivate the WPML Translation Editor and manually replace the ID in the Elementor UI. For more information on how to do this, please check https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is experiencing multiple issues with their translated live pages, including non-updating links, sliders, and WooCommerce product details on translated pages. Additionally, some translated pages require multiple saves to update the displayed text. Solution: We recommend the following steps to address these issues: 1. Make a full backup of your website. 2. Switch to the Twenty Twenty-One theme. 3. Deactivate all plugins. 4. Navigate to WPML > Support > Troubleshooting, select "Product" from the drop-down list, and click on "Synchronize posts taxonomies". 5. Delete the problematic product (e.g., PADI Rescue Diver). 6. Switch back to your original theme (Divi Child). 7. Reactivate all plugins. 8. Recreate the product and its translations.
This process aims to resolve specific issues tied to the product that may not occur with newly created products. If these steps do not resolve your issues, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems persist, please open a new support ticket at WPML support forum.
Problem: You are working on a site under development and trying to obtain category nodes in translated posts using GraphQL and WPML, but you are facing issues. Solution: We recommend modifying the code in the WPML plugin to include a condition for GraphQL requests. Here are the steps: 1. Navigate to
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: You have Chinese web pages within your English site and are using a translation engine to translate English content to Spanish. However, the translation engine does not translate the Chinese pages within the English version of the site to Spanish. Solution: If you're experiencing this issue, we recommend manually adding a translation for the Chinese content. Unfortunately, the translation engine cannot automatically translate Chinese content on an English site to Spanish because it recognizes and translates based on the set language of the content. You can manually add translations using the WPML ATE editor.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If this does not resolve your issue, please open a new support ticket at WPML support forum for further assistance.
Problema: Estás desarrollando un sitio y estás intentando usar el plugin Oasis Workflow junto con WPML Multilingual. El plugin Oasis Workflow no funciona cuando WPML Multilingual está activado. Si desactivas WPML Multilingual, Oasis Workflow funciona perfectamente. Solución: Si estás experimentando este problema, te recomendamos que contactes al autor del plugin Oasis Workflow, ya que afirman ser compatibles con WPML y tienen un flujo de trabajo específico para ello. Puedes encontrar más información aquí: https://www.oasisworkflow.com/oasis-workflow-compatible-with-wpml Además, sería beneficioso invitar al autor del plugin a nuestro programa GoGlobal para que podamos colaborar y hacer que este plugin sea oficialmente compatible. Más información sobre el programa GoGlobal aquí: https://wpml.org/documentation/support/go-global-program/
Si la solución proporcionada no es relevante porque está desactualizada o no se aplica a tu caso, te recomendamos abrir un nuevo ticket de soporte. También te sugerimos revisar los problemas conocidos en https://wpml.org/known-issues/, verificar la versión del arreglo permanente y confirmar que tienes instaladas las últimas versiones de los temas y plugins.
Problem: In the English language, products are not showing in the category. Solution: If you're experiencing this issue, we recommend you try the following steps: - Go to your WordPress Dashboard. - Navigate to WooCommerce > WooCommerce Multilingual & Multicurrency > Multicurrency (tab). - Under the currencies, uncheck the Show only products with custom prices in secondary currencies checkbox. For more information, please visit Multi-Currency Support in WooCommerce.
This solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML support forum.
Problem: You want to disable Automatic Translation for some users on your site but find that the buttons to disable this feature do not work. Solution: To disable Automatic Translation for users with the role of Editor or lower, navigate to the Tools tab and select 'Who can use Automatic Translation'. Note that this setting cannot be applied to administrators, as they have full permission to use Automatic Translation. If the users you are trying to restrict have different roles or if you encounter any issues, please provide us with the role of the user and a screenshot of the 'Who can use Automatic Translation' tab for further assistance.
Please be aware that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, do not hesitate to open a new support ticket at WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
