Problem: The client was unable to see the 'translation management' option in the WPML menu on their French website. Solution: We recommended the client to first deactivate all plugins except for WPML to check if any other plugin was causing the issue with the visibility of the 'translation management' option. It turned out that updating the WPML plugin resolved the issue, and the 'translation management' option appeared in the menu.
If you're experiencing a similar issue, we recommend trying the following steps: 1. Ensure that all your plugins, especially WPML, are up to date. 2. If the problem persists, try deactivating other plugins temporarily to check for conflicts.
Please note that this solution might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problem: You are unable to see the translation of your website's German version after previously deactivating GTranslate, activating String Translation, and re-saving the German homepage. Solution: We recommend clearing your browser's cache or trying to access your site from a different browser to see if the issue resolves. If you're still facing problems, it might be due to outdated solutions or a different issue not covered here. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is unable to display the customer reviews block in languages other than English on their WooCommerce site. Solution: If you're experiencing this issue, we recommend following the steps outlined in our tutorial on translating and displaying product reviews in WooCommerce Multilingual. You can find the tutorial here: Translating and Displaying Product Reviews. Specifically, ensure that you enable the option 'show product reviews in all languages by default' found under WooCommerce → WooCommerce Multilingual → Settings → Product reviews. This setting should allow the reviews to appear in all language versions of your site.
If this solution does not resolve your issue or seems outdated, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket for further assistance at WPML Support Forum.
Problem: The client is experiencing issues with untranslated text in ACF fields on their website, including footer calls-to-action, hero section text, and link text in ACF fields, despite using memoQ for translation from English to French. Solution: We discovered that many of the ACF fields were set to 'Copy' instead of 'Translate', which prevented them from appearing in the translation editor. To resolve this, we adjusted the settings to 'Translate' for the necessary fields. Additionally, we added a custom XML configuration to ensure proper handling of these fields:
<wpml-config><br /> <custom-fields><br /> <custom-field action="copy-once">wp-link-text-field</custom-field><br /> <custom-field action="translate">side_by_side_button</custom-field><br /> </custom-fields><br /> <custom-fields-texts><br /> <key name="wp-link-text-field"><br /> <key name="*"><br /> <key name="label" /><br /> </key><br /> </key><br /> </custom-fields-texts><br /></wpml-config><br />We recommend updating the post after adding this configuration to see if the button link text appears correctly in the translation editor.<br /><br />If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check the <a href="https://wpml.org/known-issues/">related known issues</a> and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly recommend opening a new support ticket <a href="https://wpml.org/forums/forum/english-support/">here</a>.
Problem: The client is working on translating 10 pages on their site using WPML and wants to ensure that the translation memory uses their corrections for consistent keyword translation across all pages. They are concerned about whether the corrections made on the first translated page will apply to the subsequent pages. Solution: 1. Translate and Correct the First Page: - Start by translating the first page using WPML's Advanced Translation Editor (ATE) and make the necessary corrections manually. 2. Apply Translations to Other Pages: - The translation memory will use the corrected translations from the first page for identical or similar strings when translating the other pages. 3. Re-Send Pages for Translation: - If significant corrections are made and the client wants these to reflect across already translated pages, they can re-send these pages for translation. Go to WPML > Translation Management, select the pages, and use the pencil icon to mark them for translation again. This will update the translations using the corrected strings in the translation memory.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is unable to set up WPML and is not experiencing specific errors or unexpected behavior. Solution: We recommend the following steps to identify and resolve the issue: 1. Create a full backup of your website. 2. Disable all plugins except for WPML and its add-ons. 3. Switch to a default WordPress theme, such as TwentySeventeen. 4. Check if the issue persists with only WPML active. If it does not, reactivate your plugins one by one to identify which one may be causing the issue. 5. If the issue still occurs with only WPML active, keep all non-WPML plugins deactivated, and try to recreate the issue. We suggest performing these steps in a staging environment if possible.
If these steps do not resolve your issue, or if the solution seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If needed, please open a new support ticket at WPML support forum for further assistance.
Problem: The client needs to automate the posts translation process using DEEPL on their site and wants to know the correct settings to use the same images for all languages while translating only the captions. Solution: To automate the translation process using DEEPL with WPML, you should first visit the documentation on how to change automatic translation engines at https://wpml.org/documentation/automatic-translation/how-to-change-automatic-translation-engines/. Here, you can set up DEEPL as your preferred translation engine by placing it at the top in an ACTIVE/ON state and turning off other engines. This setup ensures that WPML uses DEEPL primarily unless the language is not supported by DEEPL, in which case WPML will use the next available engine.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client needs to use the same images across all languages and only translate the captions. Solution: 1. Enable Media Translation Ensure that you have the WPML Media Translation plugin installed and activated. 2. Set Up Media Translation Settings Go to WPML > Settings and scroll down to the Media Translation section. Configure the settings to: - Duplicate existing media for translated content: This ensures the same media files are used across all languages. - Duplicate media attachments for translations: This allows media library items to be duplicated for translations. 3. Translate Image Captions Go to WPML > Media Translation, find the image, and enter the translated captions for each language. 4. Ensure Proper Synchronization In WPML > Settings, set the 'Media (attachment)' post type to 'Translate' and ensure relevant custom fields are set to 'Translate'. 5. Check Your Content When adding or editing content, add images as usual and translate the captions in the Media Translation section.
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: The client is using WooCommerce Multilingual with Spanish as the default language and English as the secondary language. Some products were incorrectly created in English and need to be changed to Spanish, even though they have already been ordered. Solution: If you're experiencing this issue, we recommend you follow these steps: 1. First, disconnect the incorrect translation from the default page by following this guide. 2. Open the translated product in the WordPress editor. 3. In the language meta section, click on 'Connect with translation'. 4. In the dialogue that appears, search for and select the source product you want to connect as a translation. 5. In the subsequent dialogue, select Make [Language] the original language for this page and save the changes.
This process will help you change the default language of the product to Spanish.
If this solution does not apply to your situation because it might be outdated or not relevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If you still need assistance, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the logo image was missing from the secondary language menus in Ubermenu. Solution: We resolved this by identifying that it was not a bug but a misconfiguration. If you're experiencing this, we recommend you try the following steps: 1. Ensure you have a full backup of your website. 2. Navigate to Appearance > Menus. 3. Select the desired language from the dropdown above the pages list on the left. 4. Add the 'Home' page item as the first item on the menu. 5. Hover over the menu item and click on 'Uber settings'. 6. Go to the images tab and add the image as you did in the English menu. Make sure to select the correct menu for these changes. For additional guidance on Menu synchronization and translation, visit Translating Menus documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can always contact us through the WPML support forum.
. This issue typically indicates that the code is trying to access an array index that doesn't exist, possibly related to how translation files are being processed. Solution: We recommend deactivating WPML and its addons to check if the issue persists. If it does, deactivate all other plugins and switch to a default theme like Twenty Twenty-One to further isolate the issue. If deactivating resolves the problem, reactivate each plugin and theme one by one to pinpoint the cause. If the warning is not critical, you can also disable WordPress debugging to hide these warnings. For more details on WordPress debugging, please visit: Debugging in WordPress.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please feel free to open a new support ticket at WPML support forum.
Problem: You are trying to translate over 1,300 attributes on your WooCommerce site using WPML, but only the first 1,000 attributes are displayed in WooCommerce Multilingual & Multicurrency. When filtering for untranslated attributes, no results are shown. Solution: We recommend you try adding the following line of code to your site's
wp-config.php
file to increase the limit of displayed attributes:
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please do not hesitate to open a new support ticket at WPML Support Forum.
Problem: The client is experiencing issues with their multilingual website where menus and pages are displaying incorrect languages, and they are unable to import translated files due to an error stating 'Translation job 191 is not yours'. Additionally, the source language in the exported files is mixed instead of being solely in German. Solution: We recommend the following steps to resolve the issues: 1) Ensure a full site backup is in place. 2) Delete the translations of the problematic page. 3) Update the page to refresh the translation settings and send it for translation. 4) Download the XLIFF file for the page from WPML>>Translations queue and open it in a text editor. 5) Compare it with a properly translated XLIFF file from your translation agency. 6) Copy the
original="383-7c2b8656b842095c95b2631c872250a8"
code from the WPML-generated XLIFF file's header and paste it into the agency's translated file. 7) Save the file and import it back via WPML>>Translations queue. 8) Check if the page translation displays correctly.
If these steps do not resolve the issue or if the solution seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact us directly at WPML support forum.
Problem: The client was experiencing issues with duplicate texts and texts that did not exist on the original page or any of the images while trying to translate a page using WPML. Additionally, remnants of the uninstalled RankMath SEO plugin were still visible in WPML settings, potentially affecting the translation process. Solution: We recommended the following steps to address the translation issues: 1. Navigate to WPML > Support > Troubleshooting and click on the buttons to clear the WPML cache, remove ghost entries from translation tables, fix element_type collation, synchronize local job ids with ATE jobs, synchronize translators and translation managers with ATE, assign translation status to duplicated content, set language information, and fix post-type assignment for translations. 2. Open the default page in the WordPress editor, make a small change in the page title, save the changes, and update the translation. For the RankMath remnants, we instructed the client to remove the custom fields from the database that were left behind after uninstalling the plugin. This involved using a database plugin to identify and delete the specific meta fields from the wp_jfsjb2cm3k_postmeta table.
If the solution provided does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client is experiencing a 503 error when trying to save a translation using WPML on a site with the Yoast SEO plugin activated. This issue persists even after deactivating other plugins and switching to a standard WordPress theme. Solution: We determined that the problem occurs even without WPML activated, suggesting an issue between Yoast SEO and the Impreza theme. To troubleshoot: 1. Deactivate WPML. 2. Activate Yoast SEO. 3. Navigate to Impreza -> Page templates, perform a quick edit on a template, change the title, and attempt to update. 4. Observe the 503 error in the console. 5. Deactivate Yoast SEO and try saving again; the error should no longer appear. We recommend contacting the support team for the Impreza theme for further assistance as the issue seems to originate from their code.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your setup, please check the related known issues, verify the version of the permanent fix, and ensure you have the latest versions of themes and plugins installed. If the problem persists, we encourage you to open a new support ticket.
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