Problem: The client is experiencing difficulty translating a page into German. The translated content is visible but cannot be generated. Solution: If you're experiencing this issue, we recommend you try the following steps to refresh the translation job: 1) Open the Page (having the issue) for editing in the default language. 2) Make a minor change in the page and update it (to refresh the translation settings). 3) Visit WPML>>Translation Management Dashboard. 4) Choose the Page you want to translate or update the existing translations. 5) Send it to Translation Basket. 6) Visit WPML>>Translation Management>>Translation Basket. 7) Send it for translation, by choosing yourself as a translator. 8) Visit WPML>>Translations queue and translate the page by clicking the Translate button. 9) Complete the translation. For more details, refer to our documentation on translating your contents.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can also visit our support forum at WPML support forum.
Problem:
Client is trying to translate a field label from "Post Info Widget" (by Elementor), which isn't being displayed in String Translation and also not available in translation editor (Classic Translation Editor).
Solution:
Client found the solution by simply switching to the secondary language and edit the translation directly.
Problem: When a registered user tries to access any page in the English version of a WooCommerce site translated from Italian, such as orders or downloads, the website crashes with a fatal error indicating a problem in the WooCommerce template functions.
Solution: We resolved the issue by installing and activating the WCML plugin. This plugin is essential for managing a multilingual WooCommerce store, enabling language-based endpoints and the translation of products and related content. It also provides multicurrency support. Even if these features are not needed, it is crucial to use WCML with WooCommerce when using WPML.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. We also advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
Problem: After translating a website using WPML, there was an error in the format of the WooCommerce product description. The translated description lost the
<p>
tag and could not wrap text like the original. Solution: If you're experiencing this issue, we recommend following these steps: 1. Go to the top right corner of the translation editor. 2. Click the gear icon. 3. Disable the option "I prefer bigger segments". 4. Close the editor and send the page to translate again via WPML > Translation Management. 5. Complete the product/page translation. After completing these steps, the description should display correctly on the front end. If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket if needed at WPML support forum.
Problem: The client was unable to view the 50,000 credits assigned to their WordPress site using WPML, despite switching to a pay-as-you-go subscription which showed a debit of -16864 credits. Solution: 1. Verify the credits in the WPML > Translation Management > "Tools" tab. 2. If the credits are still not visible, check the WPML account for unused credits at https://wpml.org/account. 3. Cancel the pay-as-you-go subscription from the site's backend to allow credit assignment. 4. Move the credits back to the WPML.org account using the "add/remove credits" button. 5. Remove the current site key and generate a new one at https://wpml.org/account/sites/, then unregister and re-register WPML with the new key. 6. Re-add the credits to the site following the steps at https://wpml.org/documentation/automatic-translation/how-to-assign-automatic-translation-credits-to-your-sites/.
If these steps do not resolve the issue or if the information provided becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
Problem: After updating WPML plugins, you are unable to see your created widget areas in the WordPress admin alongside Avada theme's widgets. Instead, an error of type E_ERROR occurs in
class-wpml-ls-widget.php
due to corrupted serialized data in the "widget_icl_lang_sel_widget" option key. Solution: We recommend deleting the corrupted "widget_icl_lang_sel_widget" option key from the wp_options table in your database. This action should resolve the issue with the widget areas not displaying correctly.
If this solution does not apply to your case, or if it seems outdated, please check the related known issues and confirm that you have installed the latest versions of themes and plugins. If the problem persists, we highly encourage you to open a new support ticket.
Problem: The client is unable to display translated WooCommerce products on their site's home page, for logged out users.
Solution:
We didn't find any problem except that we deactivated and activated all plugins one by one and it started working.
If this solution does not resolve your issue or seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at our support forum for further assistance.
Problem: If you're experiencing issues where texts in your posts or articles revert to the original language (Dutch) after updating them on your site using WPML, this might be due to a 'duplicate' relationship between the translation and the default language. Solution: We recommend checking if there's a 'duplicate' relationship set for the pages where you're facing this issue. You can disable this by going to the translation WordPress edit page and selecting the 'translate independently' button. This adjustment ensures that edits made in the main language do not affect the translations. Additionally, ensure that all your plugins, including WPML, are updated to the latest versions. This can be done by visiting your WordPress admin panel and navigating to the updates section. Here's a guide on how to manage updates: https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/#how-to-convert-a-translation-into-a-duplicate
If these steps do not resolve your issue or the solution seems irrelevant due to being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please do not hesitate to open a new support ticket for further assistance at WPML support forum.
Problem: The client installed WPML and completed the setup, but was unable to use WPML effectively. The WPML menu only displayed 'setup' and 'support', and the dashboard indicated that WooCommerce Multilingual & Multicurrency was enabled but not effective. Solution: We recommended that the client should check if they had clicked the "Finish" button in the WPML setup wizard. Completing this step is crucial to finalize the installation and enable all WPML features, including WooCommerce Multilingual & Multicurrency.
If this solution does not resolve the issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: You are trying to translate the 'Name' field label on the WooCommerce Checkout page, but it is missing in the WPML String Translation after being accidentally deleted. Solution: To resolve this issue, we recommend trying the following methods: Method 1: Navigate to WPML > String Translation. At the bottom of the page, enable the checkbox labeled "Look for strings while pages are rendered". Then, visit the front end of the page where the 'Name' string appears, and return to WPML > String Translation to search for the string again. Method 2: If the string is not found in the WPML > String Translation, it might be categorized as an admin text string. You can find and translate admin text strings by following the steps outlined in our documentation: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If these steps do not resolve your issue, or if the solution becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If necessary, please open a new support ticket at https://wpml.org/forums/forum/english-support/ for further assistance.
Problem: You need to redirect the root URL of your website to a language-specific version using WPML, but you are unable to create a template for the redirection. Solution: 1. First, create a PHP template in your site’s theme folder. You can name it 'Root redirect'. It's recommended to add PHP files to a child theme. For more details on creating custom page templates, visit Creating Custom Page Templates for Global Use. 2. Add the following content to your new PHP page template file:
3. Edit your root page and in the right sidebar, expand the Summary section and select the template you just created. 4. Update the page.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client attempted to translate their site into multiple languages using WPML but faced issues with disappearing credits after deleting the languages. They were concerned about the high credit consumption for minimal page changes and questioned the possibility of restoring credits after deleting languages. Solution: We explained that credits are consumed immediately when content is sent for translation and cannot be refunded once used, as detailed in our documentation: Refunds for Automatic Translation Credits. We also suggested checking the Automatic Translation Usage Report to track credit usage for each page, accessible via WPML > Translation Management > Tools > Payment and settings > Automatic Translation Usage Reports. More information can be found here: Automatic Translation Invoices. If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum: WPML Support Forum.
Problem: You need to restrict admins and editors to a specific language in WPML, but cannot find a built-in solution. Solution: While WPML does not provide a direct feature for this, you can achieve it by using user roles and capabilities. We recommend using a role management plugin like Members or User Role Editor. Here’s how you can set it up: 1. Install a role management plugin. 2. Create custom roles and define capabilities that restrict access to specific languages. 3. Assign these roles to your admins and editors. This setup requires custom work, which is outside our standard support scope, but we hope this guidance helps you move forward.
If this solution does not apply to your case, or if it becomes outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should you need further assistance, please open a new support ticket at WPML support forum.
Problem: You are trying to translate the LearnDash course grid on your site, but encountering issues where some parts are not fully translated. For example, terms like 'categories' and 'order by alphabetical' do not translate in Spanish, while others like 'start course' are partially translated ('start curso'). Solution: To address this, we recommend two methods: 1. Navigate to WPML > String Translation. At the bottom of the page, enable the checkbox labeled "Look for strings while pages are rendered". Then, visit the front end of the page where the untranslated string appears, and return to WPML > String Translation to search for the string. 2. If the strings are not found in WPML > String Translation, they might be categorized as admin text strings. You can find a guide on how to locate and translate these strings here: https://wpml.org/documentation/getting-started-guide/string-translation/finding-strings-that-dont-appear-on-the-string-translation-page/
If these solutions do not resolve your issue or seem outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket for further assistance.
Problem: You are a website designer using WPML and have connected all your sites to share a single pool of credits, which results in shared translation memory and glossary across all sites. You are looking for a way to share credits but keep the translation memory separated by website. Solution: Currently, there is no option available to share credits while keeping translation memories and glossaries separate for each website. All connected sites to a specific automatic translation account will share the glossary, credits, and translation memory. We have noted your request and will mention it to our developers as a potential feature for future updates.
If this solution does not apply to your case, or if it seems outdated, we recommend opening a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at https://wpml.org/forums/forum/english-support/.
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