Problem: The client reported issues with WPML where translations were not appearing correctly, and there was unexpected content on pages that should have been fully translated. The problem seemed related to the translation of strings and iframes. The client also noted that updating WPML and clearing the cache did not resolve the issue. Solution: 1. We recommended updating to the latest versions of WPML Multilingual CMS and WPML String Translation, which can be downloaded from https://wpml.org/account/downloads/. 2. After updating, the client should edit the original content, save the page, and complete the translation again. 3. If the issue persists, we suggested setting up a test site for further investigation by our team. 4. It was also clarified that editing the original content after its translation can clear translated segments and their translation memory, which is expected behavior.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If problems continue, please open a new support ticket at WPML support forum.
The client is trying to translate links in the content of an Elementor page, specifically for images, but the links go to the original untranslated pages instead of the expected translated pages.
Solution:
If you're experiencing this issue, we recommend you follow these steps: 1) Navigate to WPML>>Settings>>Custom XML Configuration. 2) Add the WPML language configuration for the Elementor Widgets. 3) Save the changes. 4) Update the Homepage. Additionally, please refer to our documentation for more detailed guidance:
Make sure to translate the Image URLs from the WPML Translation Editor and ensure the links work as expected.
Please note that this solution might be irrelevant if it's outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket.
Problème : Si vous rencontrez des difficultés pour traduire l'intégralité du contenu de votre page d'accueil avec l'outil ATE de WPML, et que seuls quelques mots sont disponibles à la traduction, cela peut être dû à l'utilisation de widgets personnalisés Elementor qui n'ont pas été enregistrés pour la traduction. Solution : Nous vous recommandons de vérifier si le contenu manquant provient de widgets Elementor personnalisés ou de modules complémentaires tiers. Si c'est le cas, vous devrez enregistrer ces widgets pour la traduction dans WPML. Vous pouvez trouver un guide utile à ce sujet ici : https://wpml.org/documentation/support/multilingual-tools/registering-custom-elementor-widgets-for-translation/ De plus, nous avons généré et ajouté le code nécessaire à votre fichier XML pour assurer la traduction des widgets personnalisés. Voici le code :
Après avoir ajouté ce code, nous vous conseillons de rafraîchir la page pour que les nouveaux paramètres prennent effet et que le contenu des widgets personnalisés soit chargé sous l'éditeur de traduction. Si cette solution ne résout pas votre problème ou semble dépassée, nous vous recommandons de vérifier les problèmes connus sur https://wpml.org/known-issues/, de vérifier la version du correctif permanent, et de confirmer que vous avez installé les dernières versions des thèmes et plugins. Si le problème persiste, n'hésitez pas à ouvrir un nouveau ticket de support sur notre forum de support.
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