[Closed] Product language mixed up

Inge, I have a question, please.

Is the problem with the email that you, as the administrator of the site, get?
Or is it with the email that the client from Irlan that bought the product in the English language gets?

Itamar.

Thanks, Inge. I now fully understand the issue and can see it on your site. I'm consulting our second-tier supporters regarding this problem. When I have their reply, I'll update you here.

Thank you for your patience.
Itamar.

Hi,

I've installed your site on my local server to continue investigating this issue. I'm not able to replicate the problem. Here is what I tried on my local server.

1. I enabled the payment option cache on delivery, so I could get to the checkout page and complete the purchase.

2. I installed the E-Mail Log plugin to log the outgoing emails.

3. On another browser, I tried to purchase (with a guest user) the Moroccan bakhoor / incense oudh product in the English language.

4. Upon completion of the checkout, I received a fatal error. I suspected that cause of the fatal error was a collision between the E-Mail Log and the Post SMTP plugins. (I didn't configure the Post SMTP to work on my local server).

5. I deactivated the Post SMTP plugin and tried again. This time with success.

6. I checked the email log and found out the email sent to the client is correct. It is all in English, including the product title. Please see the attached screenshot moroccan-incense-1.jpg.

7. Then I wanted to check if the admin language has anything to do with this issue. We've had known issues where the admin language affected the WooCommerce emails. So I changed the admin language of my user to Dutch.

8. I needed to update the product because it was out of stock. When I edited the translation in WPML's Advanced Translation Editor, I could see that it was incomplete. And most important, the product title was not translated. Please see the attached screenshot product-title.jpg. So I completed the translation of the product.

9. I then purchased the product again like I did before. And also, this time, the email was correct and in English (including my new product title translation). Please see the attached screenshot moroccan-incense-2.jpg.

In conclusion, I'd say that hopefully, deleting the W3 Total Cache plugin and updating the WP-Optimize plugin fixed the problem. I also recommend you deactivate any caching plugins while making changes and translating pages, posts, and products on your site. That is the standard practice. To complete the investigation of this issue on your site, please make a small change to the product (for consistency, try it with Marokkaanse bakhoor / wierook oudh) and press the Update button. Then also update the product's translation and ensure it is 100% complete and its title is translated.

Please let me know if you have further questions or doubts.

Regards,
Itamar.

Thanks, Inge.

I've escalated this issue to our second-tier supporters. I'll keep you updated here on any news regarding this issue.

Thank you for your patience.
Itamar.