Hello, you need to have a WPML account to be able to download the plugin and use it for a different site. Do you have a WPML account? In other words, are you are our active customer (a custom with an active subscription)? If so, simply log into your account and visit the download section. Otherwise, you need to purchase WPML.
This theme hasn’t been tested by our Compatibility Team and in this case, I’d recommend you to start with the Block version. If needed you can upgrade to the Multilingual CMS package later for the difference in the purchase price. Basic functionality of themes not tested by our team should work but you won’t benefit much from the Multilingual CMS package in this case.
Hello, I have ***.mydevdomain.com and ***.com (2 different domains) – will I be able to use the plugin on dev and then on the official domain and will this count as 1 install or 2 installs (I’m planning on buying the “Multilingual CMS” package)?
Hello, if you want to keep both domains registered all the time, it counts as two, but registration is needed only to get new updates so you can unregister one of this site and register it only for the moment to update the plugins.
Is it possible to change the logo of a website made with divi? Which product do I need? (The logo of a customer has different sublines in everly language.)
I am creating a new theme with custom post submission from the front end
can i use wpml to submit posts in two languages ?
do you have a documents for that ?
Is there a ready plugins that compatible with WPML ?
Thank you Agnes for your quick reply
I am asking also about creating my own theme and plugin
do you have a documents for that “submit and edit post from front end with wpml” ?
In short, please wrap all the strings of your theme/plugin in GetText calls. Create a wpml-config file (it’s an XML file) with all the strings you would like to translate in WPML.
I am planning to purchase WPML in price 79USD, but I have a problem because the WPML option has disappeared from the WordPress dashboard from left bar. It was visable before but now it`s missing. How to recover this WPML option in wordpress dashboard? I want to purchase WPML Plugin and install it propperly, now there is even a sign from WMPL in WP.
Please help me, I need to finnish the project and install multilanguage option for the companys website.
Hello Konrad,
please log into your WordPress site and make sure:
1. you are logged in with admin privileges (users with other roles won’t see the WPML option)
2. WPML plugin is installed and activated (go to plugins)
If you are the admin and you cannot see the WPML plugin in the list of your plugins, it means you will need to upload it again and activate. You can download your WPML from your WPML account but to do so you need to have an active WPML subscription (meaning you need to buy WPML).
If you go to plugins -> add new -> Commercial tab you can also check if WPML is registered. If it’s not, you will be able to register WPML, once you have an active WPML account (subscription) and then you can update WPML from within that screen.
We recently purchased the 3 website pack $79. After signing up, the project manager could not recall her password and has tried numerous times to reset the password, each time we submit a password reset, the link we get doesnt work.
We get this message : Return invalid key (see screenshot link below)
Hi,
I am thinking to use WPML for my woocommerce website, but I am a bit confused with the multi currency and multilingual features in WPML here, is this plugin is only a multilingual but supports the website with multi currency? What if I only looking for Multi currency switcher for my website (currently I am still not target to build multi language website), will WPML work? Or do I need to have another Multi currency switcher to work together with WPML multilingual plugin?
Hello,
if you run a WooCommerce-based site, you can use WPML plugins only for your multi currency switcher but you will need to install the same plugins that are required to make your site (and store) multilingual. It might overcomplicate your site. So if you need a simple, one-language site with just the language switcher, better would be to find a dedicated plugin only for this purpose.
We are thinking about installing this plugin to translate our site. However, we are not sure to install this plugin because we haven’t tried it before and we don’t know if it’s compatible with our site (other plugins have caused problems in our site).
Can we install it and if it has any problem, will you refund our payment? Or do you have any free trial?
Hello Maria,
yes, the best option to test WPML on your site is to buy it with keeping our refund policy in mind. https://wpml.org/purchase/refunds-policy/ The reason is that you will be able to use our support forum for the first 30 days without risking anything. We don’t have any free trials.
I have bought the WPML but it shows the subscription status- on Hold. Why is it so if i already paid for the plugin and how long it takes to activate the subscription and download the plugin?
hello Arshad,
Thanks for your purchase. I see thee payment is being reviewed by PayPal, this is why it is on hold. When do you need to start using WPML?
I have an expired multilingual version and I want to renew it, but ?I’d like to extend it to the Agency version, is it pobile ?, or do I have to pay the full agency price ($159)?, or I have a reduced price?
I am developing a global site. I have purchased a theme. But, under monetization, the theme forces one currency. I have it set at US dollars presently. Whenever a person places an ad or post on my site, they put the amount they are selling something for in a price field. They do not put the currency sign, but when they enter an amount, say 25, it pops up on the site as $25 automatically. So, my theme is forcing one currency on every aspect of the site ($ always pops up only and people cannot insert another sign). I do not have woocommerce or shopify. It is just a regular wordpress theme. I am selling ad space, not products. I have not purchased WPML yet because: I don’t know how to fix this issue. Do I need coding? I can’t ask your tech support as I am locked out of support without making a purchase. I would need to send screenshots of the issue and I can’t do that here.
Hello Susie,
You can buy a subscription to gain access to the technical forum. I am afraid I cannot help from here. If you do not need WPML after all, we will refund you. You have until 30 days to try it https://wpml.org/purchase/refunds-policy/
Dear WPML team,
we’re running a website for a non-profit organization, and I read that you’re offering a free version of WPML for accredited non-profits (https://wpml.org/forums/topic/nonprofit-purchase/) – however the application link on the webpage didn’t work anymore.
How can we apply for WPML as non-profit?
thanks
Jan
Hello Jan,
Thanks for your interest in WPML. Years ago, yes, we did have this offer but no longer have it. You would need to buy WPML as any other user. We don’t have any discounts for non-profits either.
I wanted to ask if your Multilingual Blog package support WP Bakery Page Builder. Also, do I need to buy a higher package if I want to upgrade from Multilingual Blog to Multilingual CMS?
You can upgrade from Multilingual Blog to Multilingual CMS later but if you want to translate pages created with the WP Bakery Builder you will need two additional plugins (WPML Translation Management and WPML String Translation) that are not available in the Block package.
Hello Sam,
thank you for purchasing WPML. Could you please open a ticket in our support forum? One of our supporters will investigate your issue. You need to be logged into your WPML site to be able to open a ticket. Please use this link: https://wpml.org/forums/forum/english-support/
I’m interested in purchasing WPLM just for multi-currency support, and I need the following outcome:
* currencies work on custom products (not just simple/advanced products)
* able to force use of a currency based on location
* able to fix the price in each currency (will be higher price in some countries than the standard currency exchange rate)
* customer not able to select the currency manually, they must pay in the currency I nominate for their detected country
* Customer not able to see prices in other currencies
Will this plugin support my goal? I’ve tried some other plugins and they seem to fail some of my requirements or just plain buggy and unreliable.
* currencies work on custom products (not just simple/advanced products) – you would need to test it yourself. you can consider buying WPML with our refund policy in mind, which allows you to test WPML for 30 days
* able to force use of a currency based on location – not possible, the only thing you can do is to redirect the user to his/her language according to what they have set in the browser preferences for the languages.
* able to fix the price in each currency (will be higher price in some countries than the standard currency exchange rate) – yes
* customer not able to select the currency manually, they must pay in the currency I nominate for their detected country – not really, even if you hide the currency switcher they will be able to buy it in a different currency if they change the language (when they find the product in other languages)
* Customer not able to see prices in other currencies – same note as above
Hello, I have a question relating to the limitation of both CMS and Agency subscriptions to 2.000 words of automatic translation. I have only one site and this limitation makes this product much less desirable. If applied to one site only I would have expected full site translation, especially if you are looking for more than one additional language. If looking to implement say 4 languages I gather that limits each language to 500 words only. Please advise if I’m wrong….
Hello Thomas,
our subscription system is based on yearly renewals. Unless you cancel your subscription and have funds on your credit card it will renew automatically after the first year.
my account let me have 3 websites. I added 3 but removed the 3rd one to replace with my other website. But now the systems says my account doesn’t let me add key. (even if my license is expired, shouldn’t I be able to use what I already paid for?)
Hello,
you can use WPML plugins (the once you have installed or downloaded) even without an active subscription (registration key). But if your subscription expired, you won’t be able to register it again or generate a new key.
Hi, have purchased last year CMS package and my account just expired and need a renewal. But need to downgrade to BLOG package only as having just 1 website (registered 2 last year by mistake – same website, but with and without www prefix). Can you, please, advise? To renewal can pay only the CMS price.
It cannot be done automatically but maybe there is a way we could help you. Please contact us using this form: https://wpml.org/home/contact-us/contact-form/ and provide us your user nick or email you used when purchasing WPML and we will try to come up with something. Thank you.
I bought the basic package and installed onto my WordPress account. Now it constantly blocks me from making it work. It requests the key and when I add the key I get the answer I need to register. When I try to register it tells me I am already? What should I do? I’m going in circles…..
Hey I’m interested in your product. Aside from the subscription fee and the subsequent yearly fee, how much do you charge for translation if any? And is it per word, per language or both?
Hi,
A client has a WordPress Multisite installation with 5 subsites (venues of the client), how is the licensing handlet? Is it count as one registered site, as it is only one Plugin that updates?
Best regards,
Marcel
Good morning, I have an account and I renieuwd my plug in but I cannot see where I can download the plug in for a different website.
Hello, you need to have a WPML account to be able to download the plugin and use it for a different site. Do you have a WPML account? In other words, are you are our active customer (a custom with an active subscription)? If so, simply log into your account and visit the download section. Otherwise, you need to purchase WPML.
i want to buy wpml but i want to know in which option should i go for where url will be translated to desired languge
Hello Sanjeev,
To translate the url and activate the language switcher the Blog version is enough. If you need it, you can then upgrade to CMS for the difference only
More info here https://wpml.org/documentation/getting-started-guide/language-setup/
Best,
Tahnk you! one more question – my template is:
https://www.templatemonster.com/wordpress-themes/bedentist-wordpress-theme-58654.html
Do I need to buy version WPML Multilingual CMS or WPML Multilingual Blog is enough?
This theme hasn’t been tested by our Compatibility Team and in this case, I’d recommend you to start with the Block version. If needed you can upgrade to the Multilingual CMS package later for the difference in the purchase price. Basic functionality of themes not tested by our team should work but you won’t benefit much from the Multilingual CMS package in this case.
Hello, I have ***.mydevdomain.com and ***.com (2 different domains) – will I be able to use the plugin on dev and then on the official domain and will this count as 1 install or 2 installs (I’m planning on buying the “Multilingual CMS” package)?
Hello, if you want to keep both domains registered all the time, it counts as two, but registration is needed only to get new updates so you can unregister one of this site and register it only for the moment to update the plugins.
Yeah, the “unregister” option will do. Buying. Thank you.
Is it possible to change the logo of a website made with divi? Which product do I need? (The logo of a customer has different sublines in everly language.)
Yes, we are compatible with Divi, to use a different logo please check the summary of this thread: https://wpml.org/forums/topic/i-want-a-different-logo-with-each-language/
Hello
Does WPML support front-end submission ?
I am creating a new theme with custom post submission from the front end
can i use wpml to submit posts in two languages ?
do you have a documents for that ?
Is there a ready plugins that compatible with WPML ?
Hello,
it depends on the plugin you use for front-end submission and whether this plugin is compatible with WPML. Please check this list: https://wpml.org/documentation/plugins-compatibility/
Thank you Agnes for your quick reply
I am asking also about creating my own theme and plugin
do you have a documents for that “submit and edit post from front end with wpml” ?
Yes, we have this case study and it includes links to related materials. https://wpml.org/documentation/support/achieving-wpml-compatibility-for-your-themes-and-plugins/
In short, please wrap all the strings of your theme/plugin in GetText calls. Create a wpml-config file (it’s an XML file) with all the strings you would like to translate in WPML.
Hello
I am planning to purchase WPML in price 79USD, but I have a problem because the WPML option has disappeared from the WordPress dashboard from left bar. It was visable before but now it`s missing. How to recover this WPML option in wordpress dashboard? I want to purchase WPML Plugin and install it propperly, now there is even a sign from WMPL in WP.
Please help me, I need to finnish the project and install multilanguage option for the companys website.
Best regards
Konrad
Hello Konrad,
please log into your WordPress site and make sure:
1. you are logged in with admin privileges (users with other roles won’t see the WPML option)
2. WPML plugin is installed and activated (go to plugins)
If you are the admin and you cannot see the WPML plugin in the list of your plugins, it means you will need to upload it again and activate. You can download your WPML from your WPML account but to do so you need to have an active WPML subscription (meaning you need to buy WPML).
If you go to plugins -> add new -> Commercial tab you can also check if WPML is registered. If it’s not, you will be able to register WPML, once you have an active WPML account (subscription) and then you can update WPML from within that screen.
I hope it helps.
Lots of theme and plugin author (Including Envato) made a discount for Webdesigners day. Do you have any discount code for Web designers day?
I would like to buy one if you have a campaign for today 🙂
Hello, unfortunately, we don’t have any. But thanks for checking.
Hi,
We recently purchased the 3 website pack $79. After signing up, the project manager could not recall her password and has tried numerous times to reset the password, each time we submit a password reset, the link we get doesnt work.
We get this message : Return invalid key (see screenshot link below)
https://www.screencast.com/t/X3NcDcQSSa
I cant log a support ticket either because I need to log in.
Please can you assist us to get this working.
Kind regards
Mark
Hello Mark,
Let me contact you via e-mail about this.
Hi,
Do you offer a free version to use for testing for a WordPress themes company?
Thanks.
Hi, yes, we do. Please apply here: https://wpml.org/documentation/theme-compatibility/go-global-program/#theme-and-plugin-authors
Hi,
I am thinking to use WPML for my woocommerce website, but I am a bit confused with the multi currency and multilingual features in WPML here, is this plugin is only a multilingual but supports the website with multi currency? What if I only looking for Multi currency switcher for my website (currently I am still not target to build multi language website), will WPML work? Or do I need to have another Multi currency switcher to work together with WPML multilingual plugin?
Hello,
if you run a WooCommerce-based site, you can use WPML plugins only for your multi currency switcher but you will need to install the same plugins that are required to make your site (and store) multilingual. It might overcomplicate your site. So if you need a simple, one-language site with just the language switcher, better would be to find a dedicated plugin only for this purpose.
Hi,
We are thinking about installing this plugin to translate our site. However, we are not sure to install this plugin because we haven’t tried it before and we don’t know if it’s compatible with our site (other plugins have caused problems in our site).
Can we install it and if it has any problem, will you refund our payment? Or do you have any free trial?
Thank you.
Hello Maria,
yes, the best option to test WPML on your site is to buy it with keeping our refund policy in mind. https://wpml.org/purchase/refunds-policy/ The reason is that you will be able to use our support forum for the first 30 days without risking anything. We don’t have any free trials.
I have bought the WPML but it shows the subscription status- on Hold. Why is it so if i already paid for the plugin and how long it takes to activate the subscription and download the plugin?
thanks
Arshad
hello Arshad,
Thanks for your purchase. I see thee payment is being reviewed by PayPal, this is why it is on hold. When do you need to start using WPML?
I needed to start to work since yesterday, the time i bought it. can you confirm the purchase and let me start work on my project?
thanks
Best regards
Hello Arshad,
I have activated the purchase in your account. Please log in and confirm. Sorry for the inconvenience.
Kind regards,
I have an expired multilingual version and I want to renew it, but ?I’d like to extend it to the Agency version, is it pobile ?, or do I have to pay the full agency price ($159)?, or I have a reduced price?
Regards
Hello Antonio,
I see you already purchased an Agency subscription. Please let me know if you have any further question.
Kind regards,
I am developing a global site. I have purchased a theme. But, under monetization, the theme forces one currency. I have it set at US dollars presently. Whenever a person places an ad or post on my site, they put the amount they are selling something for in a price field. They do not put the currency sign, but when they enter an amount, say 25, it pops up on the site as $25 automatically. So, my theme is forcing one currency on every aspect of the site ($ always pops up only and people cannot insert another sign). I do not have woocommerce or shopify. It is just a regular wordpress theme. I am selling ad space, not products. I have not purchased WPML yet because: I don’t know how to fix this issue. Do I need coding? I can’t ask your tech support as I am locked out of support without making a purchase. I would need to send screenshots of the issue and I can’t do that here.
Hello Susie,
You can buy a subscription to gain access to the technical forum. I am afraid I cannot help from here. If you do not need WPML after all, we will refund you. You have until 30 days to try it https://wpml.org/purchase/refunds-policy/
Best,
Dear WPML team,
we’re running a website for a non-profit organization, and I read that you’re offering a free version of WPML for accredited non-profits (https://wpml.org/forums/topic/nonprofit-purchase/) – however the application link on the webpage didn’t work anymore.
How can we apply for WPML as non-profit?
thanks
Jan
Hello Jan,
Thanks for your interest in WPML. Years ago, yes, we did have this offer but no longer have it. You would need to buy WPML as any other user. We don’t have any discounts for non-profits either.
Hello,
I wanted to ask if your Multilingual Blog package support WP Bakery Page Builder. Also, do I need to buy a higher package if I want to upgrade from Multilingual Blog to Multilingual CMS?
Thanks in advance,
Sam
Hello Sam,
WPML works with the WP Bakery Builder and you need the Multilingual CMS package. You will learn more here:
https://wpml.org/documentation/translating-your-contents/page-builders/
You can upgrade from Multilingual Blog to Multilingual CMS later but if you want to translate pages created with the WP Bakery Builder you will need two additional plugins (WPML Translation Management and WPML String Translation) that are not available in the Block package.
Hello Agnes,
I informed my client of your response and he bought the Multilingual CMS package along with the additional plugins you recommended.
Our problem now is that the layout gets messed up whenever we try and access the WPML-generated version of the translated pages.
For some reason, the contents seem to gain huge left paddings or a huge blank section on the left.
I have typed in the website URL along with this form.
Please try accessing the page URL and click on the other language version to see what happens with the layout.
Is there a patch we can download to fix this?
We are using WP Bakery Page Builder and Crework theme.
Thank you in advance.
All the best,
Sam.
Hello Sam,
thank you for purchasing WPML. Could you please open a ticket in our support forum? One of our supporters will investigate your issue. You need to be logged into your WPML site to be able to open a ticket. Please use this link: https://wpml.org/forums/forum/english-support/
Hi,
I’m interested in purchasing WPLM just for multi-currency support, and I need the following outcome:
* currencies work on custom products (not just simple/advanced products)
* able to force use of a currency based on location
* able to fix the price in each currency (will be higher price in some countries than the standard currency exchange rate)
* customer not able to select the currency manually, they must pay in the currency I nominate for their detected country
* Customer not able to see prices in other currencies
Will this plugin support my goal? I’ve tried some other plugins and they seem to fail some of my requirements or just plain buggy and unreliable.
Thanks,
Chris
Hello Chris,
thank you for your interest in WPML.
* currencies work on custom products (not just simple/advanced products) – you would need to test it yourself. you can consider buying WPML with our refund policy in mind, which allows you to test WPML for 30 days
* able to force use of a currency based on location – not possible, the only thing you can do is to redirect the user to his/her language according to what they have set in the browser preferences for the languages.
* able to fix the price in each currency (will be higher price in some countries than the standard currency exchange rate) – yes
* customer not able to select the currency manually, they must pay in the currency I nominate for their detected country – not really, even if you hide the currency switcher they will be able to buy it in a different currency if they change the language (when they find the product in other languages)
* Customer not able to see prices in other currencies – same note as above
Hello, I have a question relating to the limitation of both CMS and Agency subscriptions to 2.000 words of automatic translation. I have only one site and this limitation makes this product much less desirable. If applied to one site only I would have expected full site translation, especially if you are looking for more than one additional language. If looking to implement say 4 languages I gather that limits each language to 500 words only. Please advise if I’m wrong….
Hello Stuart,
that’s correct. If you want to get more machine translations, you can buy tiny, medium or large chunks of quota:
Personal: $0.99 – 1500 words ($0.667 / 1000 words)
Business: $9.99 – 20000 words ($0.5 / 1000 words)
Publisher: $49.99 – 150000 words ($0.333 / 1000 words)
Hello,
Is it possible to buy WPML support and updates for 2 years insted of just 1 year?
Kind Regards
– Thomas
Hello Thomas,
our subscription system is based on yearly renewals. Unless you cancel your subscription and have funds on your credit card it will renew automatically after the first year.
Hello,
my account let me have 3 websites. I added 3 but removed the 3rd one to replace with my other website. But now the systems says my account doesn’t let me add key. (even if my license is expired, shouldn’t I be able to use what I already paid for?)
Thanks
Hello,
you can use WPML plugins (the once you have installed or downloaded) even without an active subscription (registration key). But if your subscription expired, you won’t be able to register it again or generate a new key.
Hi, have purchased last year CMS package and my account just expired and need a renewal. But need to downgrade to BLOG package only as having just 1 website (registered 2 last year by mistake – same website, but with and without www prefix). Can you, please, advise? To renewal can pay only the CMS price.
Thanks
It cannot be done automatically but maybe there is a way we could help you. Please contact us using this form: https://wpml.org/home/contact-us/contact-form/ and provide us your user nick or email you used when purchasing WPML and we will try to come up with something. Thank you.
I bought the basic package and installed onto my WordPress account. Now it constantly blocks me from making it work. It requests the key and when I add the key I get the answer I need to register. When I try to register it tells me I am already? What should I do? I’m going in circles…..
Hello Yvonne,
I have replied to your mail about this.
Kind regards,
Hey I’m interested in your product. Aside from the subscription fee and the subsequent yearly fee, how much do you charge for translation if any? And is it per word, per language or both?
Hello Kelvin,
We offer different translation methods. We charge you for automatic translation or if you use one of our integrated translation services, they will let you know their pricing. More info here
https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/automatic-translation-pricing/
https://wpml.org/documentation/translating-your-contents/professional-translation-via-wpml/
Best,
Hi,
A client has a WordPress Multisite installation with 5 subsites (venues of the client), how is the licensing handlet? Is it count as one registered site, as it is only one Plugin that updates?
Best regards,
Marcel
Hello Marcel,
WPML supports multisite installs. You can choose to register the multisite and this will count as one url. More info here https://wpml.org/documentation/support/multisite-support/
Kind regards,