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23,936 Responses to “Pre-sales Questions”

  1. Translation services have an additional cost if I want to translate my entire site? or translation service is part of the Multilingual CMS version?

  2. If I purchase Multilingual Blog ( 1 site license), can this is installed in different folders on the same site? I have a website that has two languages, and each of the languages is created in different folders on the same site.

    • Hello,
      yes, you can set up WPML to display languages in folders (please check our site, wpml.org) and yes, it will work for the Block package too but please note that these are not physical folders. Consider them virtual folders WPML creates on the fly. So you have only one WordPress installation and let WPML do the rest.

      • Agnes,

        if I have two folders for the languages ( /en and /ar) on the same website, with two different wordpress installation on the same site, then will one licence still work?

        • Hello,
          before I answer your question in terms of licenses and the number of sites…
          Now, when you say this “I have two folders for the languages ( /en and /ar) on the same website, with two different wordpress installation on the same site”, I’m not sure if I understand your setup correctly and your goals. If you have two WordPress installations and you want to use each for a separate language and you want to connect them into one site using WPML, it won’t work like this. WPML is a plugin that makes *one* WordPress site multilingual. So you would need to move the content of your second WordPress installation to the first one after installing WPML.

          Regarding licenses. The Multilingual Blog will allow you to register only one site (and use WPML for one WordPress installation).

  3. Hi there.
    I’d like your help with something. Here it goes. A developer I hired online built a WP multi language site, as I asked him to. Two languages to be exact. I see he did install and use WPML Multilingual CMS 4.2.5.
    All works sort of fine, although very often I’m unable to edit pages because the page builder won’t open. It seems to be a problem related to the WPML plugin. I’m using XPro by ThemeCo as theme.
    First question would be if you’re aware of any issues between WPML and XPro?
    Second. I wasn’t provided with any key/license from this developer to use WPML. I see the plugin is not registered. What does this mean as far as functionality goes?

    • Hello Giuseppe,
      Are we talking about the Cornerstone page builder? We are compatible with it and we are compatible with the X theme as well. I’ll check with our compatibility team if we are also compatible with the Pro version and if there are any known issues.

      Best would be to open a ticket in our support forum where our supporters could investigate your issue. You need to have an active WPML account to do so. You don’t need a key for WPML plugins to work but you would need one to be able to update WPML plugins to the recent versions and use our support forum.

      • Hi Agnes. Thanks for getting back to me.
        Yes we are talking about the Cornerstone page builder, although in the XPro theme is called Pro page builder https://theme.co/pro/. And I’m not sure they’re built same way.
        Please when you hear back about compatibility I’d be happy to know. Cause all my themes are currently Pro. And I want to be 100% sure before purchasing WPML.

        • Hello Giuseppe,
          this is what our compatibility team says:

          We’re compatible with PRO, but the clients have to use the language switcher provided by the theme developers to translate the pages because WPML translation editors don’t work fine with PRO theme and it’s going fine so far which means we’re not getting support tickets regarding this.

          About your specific issue, they say that it seems to be very specific to your site and you would need to open a ticket in our support forum.

          I hope it helps.

    • Hello,
      Adding and editing translations manually it’s WPML’s default functionality.

      If you are interested in machine translations, you can use our ATE editor and then, yes, you can also edit those machine translations manually.

  4. Hello,

    I’m looking to set up a E-Commerce site for a client (using WooCommerce) who offers products in both the UK and USA. Both the UK and USA sides of the company have different Stripe accounts.

    Would Multilingual E-Commerce solution offer this as an option. Would this be the solution – https://wpml.org/documentation/related-projects/woocommerce-multilingual/multi-currency-support-woocommerce/#payment-gateways-settings? Am I able to add in different Stripe publishable & Secret keys depending on the store the customer is buying from?

    Many thanks

  5. Hello! I baught WPML 5-7 years ago. Now I wanted to renew my license. And I got the message “Your WPML account has expired. To download WPML and get support, renew your account”. What the fuck? Why I cannot renew and have to buy again?

    • Hello Max,

      “Why I cannot renew and have to buy again?”
      By “renew” you mean to make your account active again and using the discount?

      Your Multilingual CMS has expired in 2017 (renewing with the discount is possible only before your current subscription expires). You can still use the account you have and make it active again, by setting up a WPML subscription. Last year we have switched to subscriptions.

      I hope it helps.

    • Hello Luis,
      the only way to test WPML is to buy it and use our refund policy in case of issues. It will allow you to test WPML for 30 days without any risk and you can aslo use our support forum during that trail.

  6. Hi,

    I am looking at building a ecommerce store for hong kong only through wordpress. I will be expanding it world wide and hence will need a multi language plugin. I just had a few questions beforehand;

    1) Does WPML display manually and/or converted currency and allowing multi currency payment? for example, the prices may be listed as $8 US dollars but a user in hong kong will see it as either our preset HK dollar amount of the exchange rate equivalent and allow them to pay in hk dollar?

    2) Does the WPML offer GEO location, where it can see the ip address of the user and pop up with a notification to change to their language and currency?

    Many thanks in advance

  7. Hi, I ordered Wpml Multilingual CMS on 16/5/2019 – my order status is still pending. Can you advise when this might be processed?

    Thanks, Ben

    • Hello Ben,
      I see the order is pending payment, like you say. This means it cannot be reused and you should start the process all over again. Let me know if you want me to delete it from our system.

      Kind regards,

  8. Hello, I need to translate my website to one more languages (currently in English) and have somewhere a switch icon for those two languages. I am working with WordPress version 5.2. My installed theme is Traveler 2.6. I have also changed my theme and using childtheme if that changes anything. Furthermore, I have made some modifications in the core functions of the theme.

    The reason I am writing all the above is because I would like to know what happens if after purchasing the plugin I can not install and/or make it work properly. Do I have the option of 100% refund or not? I have used many plugins and some of them say that I had the option of refund but things did not go as I was told.

    I appreciate your time and thank you in advance.

    • Hello Vassilis,

      thank you for your interest in WPML. In general, we are compatible with Traveler but there are some issues. Using a child theme shouldn’t be a problem. If you’ve followed WordPress standards when adding your custom code, I wouldn’t expect any extra issues just due to the fact that you have customized the theme.

      Yes, we have refunds and our refunds are quick (it’s a kind of automated process that is triggered by filling out the refund form). But you need to request a refund within the 30 days from your purchase date. Please read more here: https://wpml.org/purchase/refunds-policy/

      Feel free to buy and test WPML with your theme.

  9. simplybepilates.com

    this is my web site – I have used wpml plugin and need a key to update. Do I need blog or cms. I want to activate and have all the post on the site automatically translated. I usually use a seperate trasnlator

    do I but blog or cms?

    I also do not seem to be able to purchase via card on paypal – why is this

    • Hello,
      you can start with the Block package (and upgrade to the CMS later for the difference in purchase price). Usingthe Block package you should be able to translate your posts, pages, categories and menu. The theme you use is hasn’t been tested by our Compatibility Team, which means that translating additional options (advanced elements) might not work anyway.

      If you have issues with purchasing via PayPal, please contact us directly by using this form:

  10. If I want to use machine translation option, is there an option on the wp dashboard to add more quota more than the free quota of 2000 words? If I select one of the options (personal, bussiness, or publisher) can I pay with a different credit card or will it automatically deduct from the card I used to buy this plugin?

    • Yes, there is and yes, you can pay with a different card since the version we have now is not integrated with your WPML account (not yet).

  11. Bookly told me to use wpml to translate their plugin (they already have the po mo files for the languages)

    WPML will translate the entirety of your plugin, including dynamic info, i.e., service and category titles, scheduled notifications, and any custom fields that you’ve created by the time of translation.

    but will this all work with the wpml Blog edition ?

    thank you very much

    • Hello Agustin,
      Thanks for your interest. To translate the different parts of the site you mention you will need the CMS version, which includes all plugins. The Blog version only includes te core CMS Multiligual plugin. In any case you can try WPML and see if it works for you. If not we will refund you, you have up to 30 days https://wpml.org/purchase/refunds-policy/. You can also start with the Blog version and then upgrade to CMS for the difference.

      Hope this helps.

  12. Hi, I’d like to upgrade my account from $29 version to $79 version, but I am billed $102.70. Why isn’t it just the difference of $50?

    • Hello Dorith,
      It seems like you are trying to upgrade to Agency instead of CMS. This is why the difference. Please make sure you upgrade to CMS.
      Please check and confirm.

  13. Hi,
    I would like to purchase a theme that it say in it features that it support wpml.
    The site languages i want to build is in hebrew and english.
    I dont see that the theme has rtl feature, does it matter ? Or should i find an theme that is also with rtl?

    • Hello Nir,
      better to buy a theme that says explicitly that it supports RTL (RTL Ready), otherwise you will need to add extra CSS to handle RTL manually, even if the theme is compatible with WPML.

      • Another question …
        So i underatand i need a theme that is rtl ready.
        Does it need to be also ltr ready?
        And another question does it need to be also wpml ready or it doesnt matter?

        • Every WordPress theme is ltr ready by default. Yes, it’s recommended to use a theme that is WPML ready. Please check the list all of all WPML-ready themes: https://wpml.org/documentation/theme-compatibility/ Pick a few you like the most and then check on the theme’s websites whether it’s also RTL ready. If you choose a theme that is not on our list, you will be able to translate the basic elements such as posts, pages, menu, categories, etc but you might have issues with translating some theme-specific elements and that’s why we recommend you to choose a theme from our list.

  14. Hi,

    May i know this WPML can support Malaysia language (Bahasa Malaysia)? Because i am from Malaysia. So i wish this plugin can support on this three language English, mandarin and Bahasa Malaysia.

    Thank You

    • Hello Sarah,
      you mean, you need to upgrade from the Blog package to the Multilingual CMS? Or you mean to update the plugin you have to the most recent version? Both options are possible. If you are a WPML customer already, please log into your WPML account first and check the options you have there.

      • Hi Agnes,
        Thanks for your reply. We are managing a site that was originally built by someone else and they have ownership of the plugin. Is there some way I can update the plugin to the most recent version? Or buy our own version of the plugin?
        Thanks 🙂

        • In your WP site, please go to Plugins -> Add new -> Commercial tab and check if your WPML plugin is registered. If it is, you will be able to update it from that screen. If not, you will need to purchase it.

  15. Hello,
    I know this is probablya dumb question, but I am new to WordPress your plugin

    With WPML is it possible to add translations also via shortcode or css class?
    In some cases I just need to change the language of a single phrase depending on the user language, even if the site is basically always displaied in english.. should I need to publish a completely new post even in these cases or there are smarter solutions?

    Thank you

    • Hello Nican,
      thank you for your interest in WPML. There are no dumb questions, feel free to ask us anything related to WPML and creating multilingual sites.

      When you make your site multilingual using WPML, you need to publish a new post (but in another language). The reason why it works like this is to make your multilingual site meet Google’s guidelines and most efficient from a visitor perspective.

      Google needs to understand your site well and Google recommends to keep language versions on separate pages (URLs). Please read more here: https://support.google.com/webmasters/answer/182192?hl=en.

  16. Hello,
    On the price plan page i read “1 year of Free Updates”. Does it mean that, if in 2 years WPML is not compatible anymore with the futur versions of wordpress, i will be forced to buy it again ?

    • Hello Tom,
      yes, if you want to keep your WordPress up to date, you should use the recent version of WPML as well. We cannot anticipate what will happen if you use a new WordPress version and an old version of WPML.

  17. Hello, I’m going to bye your plugin, but now my site is on a test domain. I’m working on it, want to install plugin and than when I’ll done with translation i want to chane the domain to real. It will be not a problem when I cahnge domain? Licence will save?

    • Hello,
      changing the domain won’t affect your plugins but if you want to get automatic updates for the new site, you would need to generate a new key for the production domain. This page explains how you generate a key. You can unregister your test domain or you can keep both domains registered.

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