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40,619 Responses to “Pre-sales Questions”

  1. I like what I have seen so far… I’ve got a couple questions…

    1 – Do I have to set up a multisite? Or will WPML simply handle translating the pages for me?

    2 – The website will be selling a selection of books in English, and a selection of books in Spanish. Will WPML differentiate which pages/products it is on?

    3 – Do I need to set up Spanish versions of the English pages? Or will WPML translate on the fly?

    4 – Is WPML compatible with Elementor?

    5 – During checkout, will WPML translate the PayPal-based items/pages/parts as well?

    Thank you in advance! 🙂

  2. Hello,

    I was wondering of you can adjust the translations with the version for 1 website for 21 dollar a year? The plugin looks good, but I want to be able to adjust the translations as I please.

    Kind regards,

    Devin de Wilde

    • Hello,
      by default, it’s you who provides/inserts the translations (manually). If that’s what you need, yes, feel free to start with the $21 package. In this table you will see what you can do and cannot do with this version:
      https://wpml.org/purchase/

      But if you want to use machine translations, which you would like to adjust, then you need the CMS package because the Blog version doesn’t include our ATE editor (the editor that provides machine translations).

  3. Hi

    We are building a WooCommerce store all in English at the moment and the client is asking if it would be possible for the website to be in Spanish too – we know the answer to that is yes.

    BUT they would also like to know if it is possible that people from Spanish speaking countries will see a different product images from those locations?

    Thank you

    • Hello,
      WPML allows you to translate images too. If you translate your product images, the site visitors browsing the Spanish version of your site will see different product images.

    • Hello,
      yes, it is. You can upgrade both from Blog to CMS and then from CMS to Agency package. Our system will calculate the new price accordingly to what you already paid for (the difference).

  4. Hi, I only need to purchase $79 plan without any other subscription. Is this possible or I have to cancel yearly subscription right after the $79 plan purchase?

    • Hello Charilaos,
      You will be able to cancel the automatic renewal payment once the purchase completes and the account is created. There is no option to cancel it BEFORE the payment is processed.

      Best regards,

  5. Hello. We have purchased WPML and the payment is listed as “Pending”. The card provider has not flagged this as being blocked by them. Please can we speak with someone about what might be blocking this?

    Thank you,
    Shaun

    • Hello Jessica,
      I see 2 invoices, one failed and the other pending payment. The one pending payment means we have not charged you for it. You need to log in to your account and you will find a button to pay for it. Go to your Payment history and invoices page and you will find the invoice there. Click View order and you will find the button to pay and proceed to checkout.

      Let me know?

  6. Hello,

    We’re considering buying WPML to enhance our Divi-made website. May I ask please:

    1) if we activate WPML, does our published site behaviour remain identical at first or do we need to prepare a lot of things prior to activating the plugin?

    2) when we enhance our site with a second language, must we insert all translations right away when activating that new language to avoid empty text boxes? Or, will/can the site use texts from the default language until a language specific text has been inserted?

    Thanks a lot in advance!
    René

  7. I’m creating an updated site on a different domain and then transferring it to the original domain once it’s done and translated. Will that affect my purchase? Must I tie the WPML account to a domain and am I allowed to switch it once I move the finished site to the original domain?

    • Hello Davina,
      You have 2 options:
      Use WPML on the temporary domain without registering it.
      Register the development url on your account, then remove it and register the new url when it’s ready. You can do this as much as you want as long as the subscription is active.
      In both cases, the content will remain the same.

  8. Hi,

    We are currently using Polylang and Smartcat for translations. Polylang does not support translation of ACF fields, so we need to move somewhere as all of our pages have ACF fields. I see the corresponding topic in your documentation, but would like to double check – will it work with Smartcat? Was it already tested by any clients?

    Best regards,
    Olga

  9. Hello!

    I need to contact with WPML support regarding some issue but I don’t have login data cause WPML was set up by agency so I have their license. How can I contact with support?

  10. Hi,

    I have an educational website, where in Polish I am explaining about English grammar. So parts of the text are in Polish, and parts (examples) in English.

    Now I would like to do automated translation into Spanish. But when I checked, translation engines translate everything, both Polish and English into Spanish, and that makes no sense. I need only Polish text translated.

    Is it possible to disable translation of English parts of the text? Otherwise I can’t really use it…

    • Hello Grzegorz,
      it’s possible. Please note that even if you want to use automatic translations, you need to apply them for a specific page/post. Our ATE editor allows you to do it in two ways: 1. Translate all the content of your page/post with one click (and edit specific pieces) – this way you can copy-paste the English version into your window representing your Polish translation
      2. Go to each English segment and declare as complete with the current content. Then, click on the “Translate automatically” button on top of the page. It will translate only the remaining segments.
      It will all become clear as soon as you see how the translation editor works. You can get a preview in this video: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/

    • Hello Kelly,
      we don’t provide a free demo for WPML where you could test it with your theme and the best would be to buy WPML keeping our refund policy in mind – it allows you to test it for 30 days without any risk and use our support form during that trial.

      Feel free to ask me some specific questions if needed.

  11. I read several of these posts and still not clear on what the solution does or doesn’t do for automatic (machine) translations. I read on one of the posts that – “you still need to set-up a Spanish version…etc.” What does that mean?

    I will have a website of approximately 20,000 (twenty thousand) words in English with 6-8 languages or translations under consideration. I want it translated without hiring outside translators. What does WPML do to accomplish this and how much will it cost?

    Thank you.

  12. Hello,
    we got this message Your account will expire on 2021-01-29 and you will no longer be able to download WPML or receive support.
    Now we have a Multilingual CMS, if we wanted to purchase Multilingual Agency subscription, do we get any discount (for example as Multilingual Agency renewal)?
    Thanks a lot for your reply in advance

  13. Thank you, Agnes. We’re more than happy to pay for it.

    Seeing the video, it seems we can machine translate once the plugin is installed and we determine what languages etc.

    I don’t understand how far 2000 credits gets me. It’s not exactly clear. So, using my example of 20,000 words in one language before translating, what plan do I need and what it the approximate cost per Language and per annum?

    • If you use Azure translation, 1 credit = 1 word, and if you need to translate 20,000 words you would fall somewhere between the $7 and $12 plans. But you don’t need to use these words every month only once because the translations are saved for good.
      If you use Google translation 1 word = 2 credits so you would need 40,000 credits to translate 20,000 words and so on.
      And of course, we are charging you only for the words/credits you actually used. You will see a counter in your editor saying you how many credits you need for translating each of your pages and you will always know in advance.

      • Agnes:

        Pardon my ignorance, but your solution, credits, and now Azure is completely new to me…

        Can you be specific by Dollar amount? I have a minimum of (6) languages let’s say for the sake of argument each at 20,000 words. I import the plug-in into my English WordPress site, and choose (6) languages one at time on the dashboard.

        Are you saying it’s $12.00 per language? If not, what would the total cost be based on what we plans you have?

        Hopefully, that’s more clear. I just want to know the cost, not the methodology at this point.

          • Thank you. As long as I have you on, when looking at competing solutions the process and pricing was somewhat vague. Hence, my asking these questions. So, I appreciate it

            I only have 2 more for confirmation.

            1) Once my English website (of 20,000 words) and the plugin is installed, am I correct to say I simply search for the language I need through the dashboard and “presto” a new page is formed or does it automatically translated the entire site? One page at a time is fine. I just want to confirm how this works.

            2) Based on what Agnes said, it would be $72.00 for (6) languages as a one time fee unless we increase sometime during the year? Or is this on a monthly basis?

  14. Hi.
    What happens if my 1 year subscription ends but I don’t extend it?
    Can I use the WPML CMS after without getting updates? Or the WPML will stop working?

    Thank you

  15. Dear Sirs,
    Perhaps this is answered somewhere, so my apologies if that is the case. I would like to know if I get my site translated from English into Arabic, will the Arabic text display from right-to-left. Some other translation plugins cannot handle that so I am looking for one that can.

    Very many thanks,

    Sam

  16. Hello, I am building a site for a client that has a bit of a unique request. I was wondering if WPML would cover this use case:

    – A site with 10 post types, all of which need to be translated into English and French
    – 1 out of these 10 post types will also need to be translated into Spanish
    – Spanish option should not show up on the remaining 9 post types

    Thanks for any advice.

  17. Great!

    I haven’t looked up Azure yet, but as to questions 2?

    . 2) Based on what Agnes said, it would be $72.00 for (6) languages as a one time fee unless we increase ometime during the year? Or is this on a monthly basis?”

    • Yes, it will be a one-time fee unless you want to translate something again and then, we will charge you only for what’s new.

    • Hello Jordan,
      I am afraid we do not accept bank transfers. We accept credit/debit card payments, if it helps. You should select Alternative payment method at checkout.

      Best regards,

  18. Hi.
    I have already an account at deepl.com and i can use their api.
    I can add mine api in you plugin and start translate or i have to go through you in order to get translations from deepl and pay more money ?

  19. Hi, We are looking for a free trial of the plugin to see if it fits our needs.
    Would like to know if WPML can fit following requirements in our WordPress website.

    1] Does WPML support translation to local Indian languages? (example to Kanada, Tamil etc.)
    2] Is it possible to edit the text from English to English? For eg. If some content on the website is in English but we are not happy with the content and want to rephrase it in English . Can we do it using this plugin?
    3] Is there an impact on the performance of the website due to this plugin ?
    4] Does the plugin work on text that is hardcoded in the code and appears on the webpage?
    5] What happens when the source text itself is edited? Will the plugin pick it immediately and update the translations in other languages?
    6] Internally does it work based on resource files as many other multilingual websites?

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