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37,055 Responses to “Pre-sales Questions”

    • It will look like the ‘strange’ directory, because WPML cannot go back above your site’s root directory. You might want to consider putting the site in a higher level directory and let WPML create the virtual directories for languages. Please note that the default language will not have a language directory and will see at the root. You can use Apache redirects to transfer traffic and search engine ranking from the old structure to the new one. A single rewrites rule can handle the entire existing content.

    • If WordPress is installed in a sub-folder, WPML will not be able to go up to the root folder. You might be able to get this working as different domains, but we haven’t tested this configuration. It might work and might not and the issues are mostly in the WordPress core rewriting rules.

  1. My website is registered with wordpress. I just bought WPML to help translate the website. I cannot login anywhere and I did not receive a separate email with login credentials. This is the only place on your website where I can submit for help without having to login. Please help.

  2. Hi there,
    I’m thinking of using WPML for my next project, which will include a custom theme options page allowing the admin to change a few paragraphs to text and a title. Will WPML be able to help me with the translations needed on this page? If so, is any developer documentation available that will help?

    Many thanks in advance!

    • I’m not sure that I fully understand your new requirements. WPML lets you translate texts in the WordPress admin. You can write your custom code that checks WPML’s language constant to detect the current language.

      • Thanks for replying Amir,

        I’ll be basically using the WordPress Settings API to add some more options for the site admin to add content to the home page. Will I be able to use my code together with WPML to give the admin the option to write this content in multple languages?

        • Ok so I know nobody responded to this, but I went searching around in the documentation on this site to answer my question.

          According to the docs you are able to change custom post types and any options that use the WP Settings API. So if you use get_option() you can still have WPML translate this for you. You can even do this for serialised data arrays.

          Hats off to the devs, as that is pretty impressive.

  3. If i buy Multilingual Blog, but it turns out that I need Multilingual CMS, can I upgrade it, or I’ll have to buy the other one too?

  4. Hello,

    We are using a customized WordPress theme as well and I am looking for a plugin to translate our site. It looks like the CMS package is what we need. I have two questions:

    1. I am not a developer, but manage our current content. Are you saying the theme itself will need to be coded to detect the language option that the visitor has chosen?
    2. I would like to translate our pages first into Spanish. Do you offer different options for Mexican vs. Spain/Castillian Spanish?

    Thank you!

    • 1. Most themes will work with WPML without any coding changes. You should be able to insert a language switcher as a widget, or to the site’s footer right from WPML’s admin screens. If you want to create a customized language switcher, you will need to write a little bit of PHP code and add to the theme. This is optional. For example, in our own sites, we use WPML’s standard language switchers with no coding at all.

      2. The default ‘Spanish’ that comes with WPML uses the locale es_ES. You can switch the locale value to Mexican Spanish and/or define your custom languages with any locale values. You can do all that from within WPML’s GUI.

  5. hi wpml,

    i’d like to ask some questions (im using wordpress):

    1. is the position only able in widget or also possible in other areas, example:
    a. menu?
    b. inside page/post/content?

    2. is there any Indonesian translation?

    3. is the translation done automatically or i should do myself?

    thanks wpml,
    nuril

    • You can place WPML’s language switcher as a widget, a footer or in the WordPress menu. If you can edit your theme, you can also add it anywhere else in the site using a tiny bit of PHP.

      WPML itself is not translated to Indonesian. However, you can use Indonesian in your multilingual sites. Indonesian is configured in WPML.

      WPML does not translate for you. It makes your site multilingual and allows you to translate yourself.

  6. Hi,

    I am very impressed by the design of the product, although I would like to get a general idea of the cost per professional page translation through the system. Please advise.

    Thanks,

    Eric

    • We offer professional translation via our translation service – ICanLocalize. Translation would cost you about 0.09 USD / word. WPML has a word count tool that calculates the estimated cost of translation for different parts of your site. The cost of translation is exclusive to WPML’s own cost.

    • We haven’t had progress with eshop authors. At the moment, if you are looking for solid e-commerce which is compatible with WPML, I recommend looking to WooCommerce, JigoShop and MarketPress.

    • There’s a good chance you’ll need the complete CMS package. The Blog package is often suited for simple blogs that feature mainly posts. Anyway, you can buy the Blog version and update later.

  7. Hi Amir!
    If I install WPML and I use 2 languages, English and Italian, but after a year I want to unistall WPML, can I transfer all the part in Italian (articles, categories, comments, etc…) in another domain to create another site in Italian with those articles in Italian? Could I have some problems (for instance with SEO)? Or is it easy to do?

    • It would be easier for you to get the Italian content while WPML is still running. If you disable WPML, all the language information is still there, but WordPress will not know what’s English and What’s Italian. It will show all pages and posts with the same language.

      Of course, if URLs change, it’s not very good for SEO. I guess that you should be able to keep the exact same URL format in separate WordPress installations.

  8. Hi,
    I’m interested to buy this plugin and i want to know some things:

    1. After purchase if i’m not satisfied with the blog’s version plugin can i upgrade to Multilingual CMS and pay the defference?

    2. It is compatible with all free woocommerce themes? In your list you mentio just 1.

    Thank you

  9. Hi,

    Our host uses a caching system that makes User Agent unreliable (including the browser language preferences). Does WPML use the browser preferences at all? If so, are they picked up server side (through PHP) or is there a client side component to get that info?

    • WPML can use the browser language preference to automatically send visitors to content in their language. This is an optional feature that you can control. We check the standard language headers set by browsers. If your site doesn’t get these headers, it means that you will not be able to use browser language detection in WPML. Everything else should work the same.

      Your visitors will still be able to select their own language via WPML’s standard language switcher. Language information is passed via URLs, so your caching will not matter.

      Browser language detection is not a ‘must have’ feature. We don’t use it on our own sites. Some clients enable it on their sites, but it’s very optional.

      • Hi Amir, thanks for your detailed response. I have two more questions:

        1. We plan on translating only some pages of our site. Do we have the ability to NOT show the language selector on pages without translations? It would be weird for users to click on their language and not have the site change to that language.

        2. We have pages that we’d want to show fr to users, but fr-CA to other users. Can WPML get that granular?

        Thanks so much!

        • 1. To display the language switcher conditionally, you can create a custom language switcher. There, you can write your own logic and decide when to output it and when not to. WPML’s API includes a function that will make this very easy to do.

          2. You can add your own custom languages and call them anything. Then, you can translate some content the ‘normal French’ and other to ‘Canadian French’.

          Does this help?

  10. I have developed my web site with QTranslate but unfourtenately…..

    Multi.lingual permalinks
    ===============

    Does WPML support them?

    Multi domain site
    ===========

    Does WPML support them?

    I want a multi-lingual site directing to multi-domains.

    http://www.SoapBubbles.org –>for English

    http://www.PompasdeJabon.es –> for Spanish

    http://www.BombollesdeSabo.cat –> for Catalan

    ….

    Moving from QTranslate to WPML
    ==================

    Is there a reliable, quick method to migrate from qTranslate plug-in

    For these kind of features which type of license do I need to purchase?

    Kind regards

    • 1. WPML will make it easy for you to use different logos for different languages. There are different ways to do it. You can either do a small edit in the theme’s PHP, or use WPML’s String Translation to provide different logo URLs per language.

      2. WPML translates WordPress menus. You will have unique menus for each language. WPML will also help you synchronize between them.

      3. You can use different domains per language. Have a look at this FAQ entry to learn how to configure your web server for this:
      http://wpml.org/faq/server-setting-for-languages-in-different-domains/

  11. Hi,

    I would like to ask a pre sales question but it involves you looking at my PHP details and I don’t want to publish this in a public forum. Can someone please email me?

    Thank you ,

    Tom

    • That’s difficult. If you buy WPML, you’ll get the complete attention of our developers. We almost never fail to get things working. If, eventually, it doesn’t work for you or you can’t achieve what you want to build you can always get your money back.

  12. Hello
    I’m from Egypt and I want to buy WPML but for the time being paypal is not supporting my region neither nor Google checkout.
    Is there any other way to purchase using my Visa Card directly?

    • Have you tried Google Checkout? It accepts most credit cards. We have a number of clients from Egypt and I see that most have paid using Google Checkout. Maybe there’s an issue with certain types of cards, but it’s generally working.

  13. what is the version I need to take to meet the three points mentioned

    Multilingual Blog or CMS ?

    i need :

    1. – Be able to change the site logo according to language
    2. have a different menu depending on the language and translated into the selected language
    3. a domain for each language (or display a different domain)

    thanks!

    • The Blog version will do that too. The main thing that you’ll be missing with the Blog version is WPML’s String Translation. This allows to translate texts that don’t belong to any post – like the tagline and other admin texts. You can upgrade to the full CMS version later too.

  14. Hi guys,

    i had a question, is the WPML compatible with twentyten standard theme of WordPress?

    and my second question is, is there any list which languages are available for the plugin???

    • WPML is completely compatible with the default WordPress theme. It comes pre-configured with over 40 languages, covering all European and Asian languages and most others. If you need, you can always add your own languages to WPML’s GUI.

  15. I’m helping a friend set up his site, he wants his site in (just) two languages, with largely identical content between the two, but a few pages and posts that would only be written in one language or the other.

    The themes would be mostly the same, with only minor changes between the languages. However, he would want the English side to be entirely English (menus, page titles, user generated content), and the Japanese side to be entirely Japanese.

    Aside from the ability to edit field names in the theme (which could be done by manually editing the themes we were planning to change anyways), is there any reason to go with the CMS version over the Blog version?

    • The CMS version includes the Translation Management module, which you will need in order to maintain the same content in both languages. WPML will duplicate the content that you want to have the same for the Japanese pages. This way, when people visit these pages, they get the English content, but on the Japanese pages.

      Besides this, you will also benefit from the String Translation module. It will allow you to translate those theme setting strings and anything else that is not part of posts.

  16. Hi maybe i ask a stupid question or its been already answered.
    i wanna use this plugin for one of my client English and French.
    how this plug-in can be able to undertake the plug-ins translation field and information?

    • WPML will translate everything in your site, including custom fields and other custom content types. Is this what you mean?

        • You will most likely need the complete Multilingual CMS package. The String Translation module will allow to translate texts by other plugins and by the theme.

            • Yes, WPML lets you translate yourself. It doesn’t do any translation for you. You will be able to translate pages, posts, categories, tagline, custom fields and everything else in your site.

              • Hi Amir,
                Thanks for all your responds. in this case this plug-in going to be the last option for me:)
                i purchased this plugin 79$ but i did not get any reply, i contact purchase@wpml they did not respond either.
                i have presentation Wednesday to my client i wana test everything out before i present anything.
                i need this plugin to study
                please can you send me my download link and stuff
                thanks

  17. Transferring license from developer to client? I’m working as subcontractor and want to tryout WPML for a contractor however if it works fine he wants to own the license, so how can I test it locally and transfer license afterwards?

    • If you are building sites for clients, they don’t need to buy WPML. You can use WPML to build as many client sites as you need and install WPML on them.

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