Skip Navigation

Have a question? Need clarification? Leave a comment here and get an answer.

32,504 Responses to “Pre-sales Questions”

    • You will need the CMS package because translating forms often requires using either the Advanced Translation Editor or the String Translation plugin.

  1. Our license was expired. We would like to renew the license. In addition, we would like to change the account as our technical support has changed. What can we do?

    • Hello Jesse,
      I have found the url registered through our system with an active Blog subscription. Can you please let me know the username of the expired account you are looking to renew?
      You can send me the details to


  2. Hi,
    Do you offer discount pricing for nonprofit – 501(c)3 – organizations in the United States? Also, how do I go about getting set up for tax exemption before I make the purchase?

    • WPML can make your site available in other languages and it can also translate automatically. The main difference (compared to plugins that translate on the fly) is that your translations are saved in your database and new pages with translations are created. It has a better impact on your site’s SEO. When you translate with WPML, the Google Translate engine is used by default but you can also use DeepL if you want.

  3. Do you have a free trial option that would allow us to install the WML plugin in our staging environment, to really assess it before making a purchase?

    • Hello,
      no, we don’t have a free trial option to be installed in your staging environment. If you have any pre-sales questions, please feel free to ask them here or you can buy WPML keeping our refund policy in mind that allows you to test it for 30 days without any risk.

    • Hello Francisco, we don’t have lifetime offers. If you want to use WPML on many domains, you can buy the Agency plan or you can buy the CMS package at first and upgrade to the Agency plan later and pay the difference in the purchase price between the two.

    • I’m sorry but we don’t accept bank transfers. But you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

  4. Your Multilingual Agency account has expired. To download WPML and get support, please purchase a new account

    why i am cannot renew my account also why there are no discount ???

    • Hello,
      to receive the discount you need to use WPML continuously and renew it before it expires. We send two email reminders before your WPML account expires. I can see that your WPML expired on May 8, 2020. You can renew it but at the full price.

  5. Hi,

    On our websites, a communication agency installed WPML but with their accounts. We want to create our own WPML account. But if we change our account in wordpress will we lose our content and translations?


  6. Is see the Multilingual CMS license supports up to three production websites. Our website uses a WordPress multi-site setup, with a separate site for each brand (all in one WordPress installation on the same physical server). Does this deployment counts as a single website, or does each brand counts as a separate production website?

  7. Hi, can WPML automatically create duplicate pages? I use the Impreza template and need an option for WPML to create duplicates of my existing pages for another language. I do not seek an automated translation, just duplicate pages of my existing site so I don’t need to create them from scratch.

  8. Hi,

    Building a auction marketplace WP. Can the automatics translation editor translated instantly, automatically and without human intervention , say any new auction post in English to Arabic page of the correspondence post since WooCom uses page builder. Thanks,

    you may guide me via a link in your web site as i failed to find.

    • Hello Dieter,
      Yes, you should be able to translate your pages slug, in that way not only the domain would be different but the whole URL.

  9. Greetings.

    I have a website in english. I also want it in arabic as a drop down language option. With wpml, after a visitor on my website clicks arabic does it automatically become rtl and ltr when english is clicked?

  10. I am having issues while buying wpml, paypal keeps saying an error occured. Is ther eany alternative payment method please. This is urgent need to buy it asap

    • Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

  11. Yesterday I bought by mistake the Multilingual Blog version for $39.
    Could you please send me instructions or let me know how I can update to the Multilingual CMS version of $99, paying the $60 difference, please?


    • Please log into your WPML account and check if you see on the sidebar a link to upgrade options (/compare-between-wpml-versions/). If you can, please click on it and it will direct you to a page with the options to upgrade and you can select the CMS from there.

  12. It is not showing the option that you are describing
    it only shows

    1. terms and condition
    2. Privacy and security

    There is no option for use a different payment method

    • What country are you from?

      I’m talking about this page:
      when you click the on the Buy now page and then below the “Privacy and security” you should see “Use a different payment processor”

      Maybe your country is blocked from using cards? What’s your country?

  13. Hello,

    We are UK based home decor furniture brand and would like to use WPML plugin to translate our site to advertise on Germany,

    Any way to do a demo call with you to demonstrate the way it works?

    We will have few requirements regarding the way it works:

    1. Germany version for website will need to have custom slug address accross entire website for example

    2. EUR price can be fixed to run as default on Germany site /de after loading

    3. We can do manual translate edits on top on automatic to ensure the translated website will load instantly for German customers (without translating in real time)

    I look fotward to hearing from you,



  14. This is a new one for me and I need some advice here.
    Have been suggesting WPML to my customers. Several implementations. Satisfied customers: great plugin. Thank you!
    New one now. But I have some questions. Their current site was using qTranslate and Advanced Custom Fields (plus qTranslate integration). Trying to disable these plugins made the site completely dysfunctional. When I advise them to migrate to WPML, will that work? Does your migration tool cover the problems I am experiencing right now in deactivation their current plugins?
    Thank you for your advice,
    Bert, Amsterdam.

  15. Hi,

    I’m currently developing a new testing website for the above domain in a subfolder.
    When the final website is approved, I’m not sure if I will redirect the domain to that subfolder or transfer everything to the main domain.

    Which domain should I register when buying? Or as the multilingual CMS allows for 3 developments it won’t matter?

    Also, is it necessary to renew the subscription at the end of the year? Or will the WPML CMS still work if I do not renew it? Will all the translations be still there?

    Thanks for your assistance.


Leave a Reply

Please stay on topic and be respectful to others. If you need help with issues not related to this post, use our Support Forum to start a chat or submit a ticket.

You can use these tags:
<a href="" title=""> <abbr title=""> <acronym title=""> <b> <blockquote cite=""> <cite> <code> <del datetime=""> <em> <i> <q cite=""> <s> <strike> <strong>