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35,769 Responses to “Pre-sales Questions”

  1. Good day,

    We are from non-profit organization and would like to purchase the Multilingual CMS license ($99/year). Do you take Tax Exemption Certificate and how can I submit the doc?

    Thank you!

  2. Hi,

    Trying to buy a Multilingual CMS licence but we have an error message saying «You can’t buy this subscription as End user».

    What is going on here?

    Thank you


    • Hello Stefania,
      you are the so-called End user now which means that back in the past someone else bought WPML and then this person passed over subscription renewals to you for one site (this way your renewals are cheaper but you can use WPML only on one site. If you want to register more sites or you want to buy WPML for yourself, you can let this current subscription expire and then purchase the Multilingual CMS package with your credit card/PayPal as a regular user. Your subscription is going to expire on September 27, 2022. You can also renew your existing subscription and keep using this “End user” type of your account. Please let me know which option you prefer. Please also let me know what is your site URL so I can check if this site is still registered.

    • Hello Mehmet,
      no, we don’t have such an option at the moment. Some users ask for this as well so we might consider this in the future but setting up a new kind of product takes some time. You can buy the Blog package but then you won’t have automatic translations. Since I don’t know anything about your site, it hard to tell if the Blog package will suffice in your case. If you need machine translation and your site uses some popular page builders, you need the Multilingual CMS package.

  3. Hi

    I am in charge of a classifieds website.

    I currently use TranslatePress and Cloud Google Translation API.

    But as Classifieds can be written in English, French, German or other language, translations are OK for “Website structure” (strings, menus, etc) but the content of the classifieds cannot be translated except if it is written with the “default” language. Google needs an initial language and a target language. Initial language is always English in my case as it is the wordpress language I chose, but if a classifieds is written in French, the classifieds content is not translated.

    Can WMPL handle this situation? Other translations API could be used, not necessary Google API.

    Kind regards

    • Hello Thierry,
      thank you for your interest in WPML.
      In general, WPML allows you to translate both ways: from your site’s primary (default) language to any other languages you added (for machine translations the scope of languages is limited and covered in this table but English, French, German are there) and also from any of your non-default languages to other languages (including your site’s primary language) but the details will depend on how you translate. For example, if you want to apply machine translation manually by opening each of your page and clicking “Translate automatically” button, you can do it for any language. But if you set the so-called “Translate everything” mode that translates your page “on the fly” whenever a new page is added, it won’t for non-primary languages. However to answer your question I need to know more about your site. You are mentioning that your site is a classifieds website. What is Classifieds in your case? Is this a plugin? Or a special theme functionality? Or this classifieds functionality has been added through some coding? Please let me know.

  4. Hi, I’ve a site with Woocommerce shop translated in English by using Polylang free edition (I’ve translated all elements from pages, header.. to tags). The issue is that using Elementor Pro I’ve set a Elementor’s template for each Woo pages (cart, checkout, confirm) but when I change language from ITA to ENG these “shop” pages they don’t change automatically (when I choose ENG in the home and click on SHOP page I’m redirected to the ITA version, I can only change language by clicking on the ENG FLAG). Question is: If I buy WPML pro this behavior will be the same or may be correct?
    Thank you so much in advance.

    here below some videos made for Elementor’s support team:

  5. Hi

    Thanks for your answer.

    I have provided the Website URL in the field above.

    I think there is no solution for what I want to achieve.

    Each ad page can have 2 languages: the one chosen by the visitor to navigate through the website, and the one used by the person who placed the ad.

    it seems that there is no way to use an automatic translation service with 2 “original” languages inside one post, and a target langage, it seems that there is no way to indicate another language for a part of a post when lang=”something” has been used for the entire post.

    Kind regards

    • Hello,
      Thank you for the link to your site. The default language can be only one, that’s the language of your main domain. In your case it’s English. French, German etc are the so-called secondary languages even if the users can submit ads in those languages. If you want new ads to be translated automatically soon after they have been added to the site (without the site’s admin clikcing on anything), this cannot be handled via WPML for ads added in secondary languages. But in geneeral WPML allows you to add ads in secondary languages first and then to translate them. But in this case the admin need to do some action. For example, they need to opne the ad on the backend and click “Translate everything”. But in order this to work, the plugin you are using for adding ads needs to be compatible with WPML. What is the name of your plugin?

  6. Most translation plugins have set languages, but they don’t include Maori and it appears that I cannot just add that language and translate the text manually and have the English and Maori page link to each other.
    Does this plugin support Maori or at least offer this functionality?
    It needs to be easy to use so an editor can translate some of the pages into Maori and then the English and Maori pages link to each other. That’s what I really need. Does this plugin offer that?

  7. Thank you Agnes,
    Yes the behavior must be the same.

    Now..How could I migrate from Polylang to your WPML plugin without losing too much time?

    Is there a guide to do this?

    Ps: Is there also a refound policy if the goal won’t be reched?

    If we purchase the single license and in the future we will go further with more sites, could we pay the difference between the 1 website license and the unlimited one?

    Thank you in advance.


    • Thank you Thierry. I understand. Yes, in that case, it doesn’t make sense to use WPML. We are not compatible with AWPCP either.

    • Hello,
      Thank you for your interest in WPML.
      There’s no specific procedure that could be followed. You would need to either recreate your translated pages manually or use WPML’s Automatic Translation feature to translate your content again from scratch.

      There are existing procedures for migrating from other multilingual plugins but not for this one yet.

  8. Hi,

    What are translation credits exactly? Are they the number of words you can automatically translate? So for the Multilingual CMS version this would be 90,000 words?

    Thank you in advance!

  9. Welcome … Oujda is a website developer who installs the wpml plugin and makes the site multilingual by using the wpml plugin Does the site allow me to buy the add-on from the developer?

  10. Good day,

    We are from non-profit organization and would like to purchase the Multilingual CMS license ($99/year). Do you accept VISA CARD payement? and how?
    We have some issue with Paypal.

    • Hi,
      Yes, you can pay with your credit card directly by selecting Use a different payment processor during checkput. You can also send me your non-profit details to, we have a discount available.

      Best regards,

  11. Good morning,
    I currently have a multisite version of this site:

    I would like to understand if the WPML plugin allows me to enable the multilingual version only for one site, for example only for If so, will I be able to activate the multilingual version for or in a second?

    Thanks for your assistance

  12. Hello,

    Before we purchase the plugin, I need to know if the translated pages can be saved as a draft so it can be reviewed by someone before it goes live, or the pages go live automatically.

    Also, with the Multilingual CMS plan, can i translate the website in 2 languages (German and Romanian)?

    Thank you!

    • Hello,
      thank you for your interest in WPML.
      If you use the so-called “Translate everything” mode (with automatic translations) one of the settings is to Review the translations before publishing – please see the screenshot here:
      If you want to manually control which pages to translate but still use machine translation, you would need to open each of the pages for editing and manually click “translate automatically”. Yes, WPML supports both German and Romanian.

    • Yes, you can use your credit card. On the “checkout” page you will see a link entitled “Use a different payment processor” (at the bottom of the page, under the orange button). Please click on it.

  13. no where i find “Use a different payment processor” its just showing “place order” in orange button below that ther is “Terms and conditions” and “Privacy and security” link

    • Hi,
      Sorry for this. This is because you are trying to purchase from India. India is not allowing some online purchases with credit cards, and it seems to be your case.
      I am afraid we can do nothing about this.
      You can try using PayPal, or ask someone else to do the purchase from you from another location.

      Best regards,

  14. Hello,

    I import many products in 5 different languages (English, German, Spanish, Hungarian, French).
    My website is only in Romanian, so, no matter in which language is the product, I need to have it on Romanian.
    Can your plugin to do this?
    (so, I will not inform manually by product in which language is the product). Maxumum that i can do, is to put the items in different categories (by language), and the plugin to translate based on this.

    Can you please help on that?

    My regards,

    • Hello Alin,
      I’m afraid this is not possible using only WPML and you will need the help of WP All Import plugin, in that way you will be able to import your products per language.
      You will find more information about it in our documentation.

    • Hello,
      thank you for your interest in WPML and your questions. Are you interested in automatic translations? If so, do you expect, after importing these products all these products to be translated automatically as soon as the import is finished or doing this in two steps is also an option? What I mean by doing it in two steps is the following:
      1. You import your products
      2. You select the imported products (in bulk) and apply automatic translations to all of them.
      Besides this, how do you expect to import your products? How do you do it now? Via a CSV file? Do you use a WordPress plugin for this? Which one?
      I need to know all this before I can provide you with the yes/no answer.

  15. Hi I missed my renew date, and I find the fee to open a new subscription is quite expensive for me. Would you be able to give me the 59.99 price to renew?

    Thank you
    Raffaella Paolone

  16. we are using woocommerce and shipping method manage by third party API so we get the response from the third party API and It will display on cart and checkout page

    so Is third party API will automatically translate with WPML ? how It work

    • Hello,
      In general, it is possible to translate strings coming from custom coding, 3rd party plugins and API as long as these follow WordPress standards and this way WPML can detect them. But even if the do, translation won’t happen fully automatically. You need to do it manually or if you want to apply machine translations, it’s also possible but you need to manually select these strings.
      Here’s when your code or plugin will is considered incompatible:
      – It uses direct SQL queries instead of WordPress API
      – It uses custom tables to provide extra functionality (custom tables require direct SQL queries)
      – It doesn’t use gettext calls to display strings.
      – It messes around with WordPress permalinks or rewrite rules in a non-standard way
      – It stores post ids in wp_options (theme settings).

      To sum up, strings from third party API won’t get automatically translated.
      It is very likely that some custom work will be needed. Related reading:

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