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38,524 Responses to “Pre-sales Questions”

  1. Hi! Is it possible to mix domain per language & subdirectories? Like domain.fi and domain.ee/en. I know that you have previously replied that it’s not possible, but has anything changed? Does it need custom coding? Has anyone done it? Thanks!

    • Hello Madis,
      I’m afraid it is still the case and it is not possible. So far, I’m not aware of any client working with a similar structure, but yes, it would need complex custom code in order to be done.
      Regards

  2. Two questions:

    1) My client would like to use DeepL engine, but also requested Swahili (unavailable on DeepL). Is it possible to use different engines per language translation required?
    2) How does licensing work for non-prod subdomains (e.g., stage.domain.com)?

    Thanks,
    Dave

  3. Hello,

    My website has 400,000 words approx I believe, how do I go about getting a package for this? And what will the cost be for translation? Similarly what is the rolling cost per month?

  4. My cookie banner is complaining over the lack of destination on the WMPL browser redirect, meaning that it does not see me as compliant. How can this be fixed?

    • Hello Victor, I’m sorry but I don’t undestand the issue you are describing. Are you describing an issue with your specific website? If so, please use our support channel to get technical help: https://wpml.org/forums/forum/english-support/
      If this is something about the behaviour about the Cookie banner on this site (wpml.org), please provide more details so I can better understand the problem. Thank you.

  5. My cookie banner is complaining over the lack of destination on the WMPL browser redirect, meaning that it does not see me as compliant. How can this be fixed?

  6. Our WP website uses WPBakery page builder and is highly customized with lots of custom elements and templates.

    Is there a way to test this plugin to see if it’s compatible with our website and to determine which package we need?
    Can we manually select which pages/languages to spend allocated credits on?

    Please let me know.

    • Hello,
      You need the Multilingual CMS package to use WPML on a WPBakery-powered website. You can buy WPML keeping our refund policy in mind which allows you to test the plugin (and use our support assistance) for 30 days: https://wpml.org/purchase/refunds/
      If you want to translate only some of your pages automatically, please do the following: select “Let me translate what I choose” mode and also, when opening the translation editor you can disable the automatic translation (top left corner of the editor). This way the credits will be used under your control and only for pages you want to translate automatically. Of course you can translate other pages manually.

  7. My cookie platform is saying that in order for the cookie that I get from using the language plugin to be compliant, it needs to have a country stated. Where most have one, for the “cookie wpml_browser_redirect_test” we are just getting unknown, thus it is non compliant.

    • Victor, in my previous reply I pasted the wrong link by mistake (copy-paste issue).
      I was supposed to shared this link:
      https://wpml.org/documentation/getting-started-guide/language-setup/automatic-redirect-based-on-browser-language/
      when mentioning the redirection feature we provide.
      In your last comment you mentioned “cookie wpml_browser_redirect_test” and I was not sure if you were referring to that feature of WPML. If you are an existing WPML client, it would be best to use our support channel to sort out your issue. Here in pre-sales question section, I can reply to some general questions, for example about compatibility with some plugins. If you use a specific Cooky plugin and if you are not sure if it’s compatible with WPML, please share the name of the plugin. Thank you.

  8. Just to clarify my previous inquiry (the site “reply” won’t let me reply): we can use multiple translation engines to cater to specific languages (i.e., MS/Google for Swahili, DeepL for the rest)? Or is it one engine only for all languages? Thanks!

    • Please take a look at this screen, coming from this page. This is what you will see in WPML settings. If a specific language from this list is not supported by the first translation engine on your list (let’ say DeepL), WPML will try to apply the next engine from your list of settings, for example Google. If Google is not supported either, WPML will apply the Microsoft engine. So for Swahili with the order of translation engines as on the screenshot (which of course you can change) Swahili will be translate by Google because DeepL is not supported. If you have Swahili and French on your site, DeepL will be used for French and Google for Swahili. Of course you can disable DeepL completely and then Google will be used for French and Swahili. Hope it helps.

  9. Hello,

    I have one page in English and a separate page in Spanish. Can WPML automatically redirect to the correct page based on the browser’s language setting?

    • Hello Ryan,
      we don’t have any official demos but please let me know what you would like to check/test and I will see what we can do for you.

  10. We are a news website. On an average, we carry 30000 words on our website per month. This amounts to 360000 words per year. Currently, we use the free Gtranslate plugin to translate our content automatically in 4 languages. Please answer the following queries and suggest us a solution for our requirement.

    How will it benefit us to opt for your service?
    What is the accuracy percentage of the automatic translation?
    Is there a possibility to provide a free 30-day trial version?

    • Hello,
      Thank you for your interest in WPML. WPML is a very robust plugin compared to Gtranslate. It provides a whole Translation Management system. You can add translators to your site and assign them jobs to translate. Your translators can use automatic translation as well. WPML allows you to translate your URLs as well (the slugs). WPML prepares your site well for search engines such as Google.
      Currently WPML allows you to translate automatically using four translation engines: DeepL, Google, Microsoft and WPML AI (which is based on the same technology as ChatGPT) This calculator will help you estimate your costs: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#frequently-asked-questions For instance, translating 30 000 words to one language using the DeepL engine will cost you about 37 euros.
      The translation quality depends on the a few factors:
      1. Glossary used (WPML allows you to build your own glossary, for example, you can tell WPML not to translate some names or translated them in a specific way)
      2. The languages you translate to – please check which translation engines are supported: https://ate.wpml.org/mt_langs
      3. The quality of your original texts.
      If you are happy with the online translations provided by DeepL, you will be even more happy when using WPML because WPML will handle all the WordPress stuff for you: formatting (bolding, italics), translation of internal links, slugs etc.
      > Is there a possibility to provide a free 30-day trial version?
      Officially we don’t provide any demos because each site is different. I don’t know much about your site. Do you use any specific page builder? What is your theme? Please let me know and I can see what we can do for you. Or you can buy WPML keeping our refund policy in mind.

    • Hello,
      we don’t have lifetime packages but renewals are optional. You can cancel your WPML subscription (or switch to manual renewals) and still use the plugins. In this case you will lose access to updates and our support channel.

  11. Hello, I have 3 quite important questions for me.

    1.Iif my main domain will be .com, I will translate the site to .pl and add prefixes to the rest i.e. fr.mydomain.com for example, do I always manage the site from 1 wordpress installation? My client want to set different prices for some countries.

    2. if I buy other premium plugins do I have to have separate licenses for each domain? (if I use country prefix instead of new domain I need to buy it too?) How does this work?

    2. if I have a woocommerce store + elementor and there built a single product page, do I translate the product page once, and then the auto-translation credits are used only for translation of product descriptions? Product attributes, prices, are changing dynamically. I have about 4000 products and it seems that translating everything will be expensive, and I’m trying to calculate how many words I need to translate.

  12. Hello,

    We would like to inquire about the AI tool’s translation process. Specifically, when using the tool, will the translations be applied instantly, or is there a staging phase before they go live?

    Additionally, could you please provide an overview of the process for how the AI tool handles translations?

    Thank you for your assistance.

  13. Hello there,
    – Regarding the Multilingual Agency package is it limited to using it on up to 25 sites as it’s showing on the comparison page or it can be used for more than 25. At the pricing page says Unlimited Websites.

    – Also, about the (Advanced Translation Editor) saying it’s limited to (180k Translation Credits). What’s happening when I reach that number. Is it adding as extra bill needed to be paid in the account or it’s stops translating.
    As the plugin will be used on different clients, is there a way to limit the option for Automatic Translation for specific one as this 180k credits could be spent only from one website?

    Regards

  14. Hello,

    I have a webpage with H5P content embedded into it. Is it possible to translate the embedded content? Or to show a different embedded content according to the language selected?

  15. Hello
    If i purchased WPML Multilingual CMS for 99 Euro can i upgrade to Multilingual Agency for 199 Euro any time and pay only the difference which is 100 Euro and get mu license upgraded?

    Thanks

    • Hello,
      Yes, that’s correct. You can purchase the Multilingual CMS subscription and upgrade o the Multilingual Agency at any time and you will pay the difference between those two packages. You will find that upgrade option on your WPML account.

    • Hello,
      We are sorry to hear this.
      Please submit a refund request here and I will process it soon afterwards https://wpml.org/purchase/refunds/

      Kind regards,

    • Hello Ton,
      I can see two users with an email with your domain. Both have the completed status of the order so I guess we would need to refund you one of the (the one with the type in the email). I will ask my colleague Mercedes to help you handle the case. Please expect a direct email from us soon.

  16. Hi,

    I want to use WPML on my website because i server alot of Eu customers.
    I wanted to know how does WPML ingreates with Google merchant.
    I have currently integated with Google merchant, at present i have only listed my products in UK region.
    I want to list my products in other Eu countries on Google merchant.
    I wanted to know , shall i first install WPML first and then add other EU countries into Gogoel merchant or it does not make any difference?

  17. Hello,

    I have a website project that I would like to have translated into English. The project consists of 60 pages. Once these pages have been translated, there will be no need for future translations, as no additional pages will be added.

    Would it be possible to start with the larger package, which includes translation credits, and then, after one year, downgrade to a smaller package? Ideally, I would like to move to the smallest package that does not include any translation credits.

    Thank you!

  18. Thank Agnes for reply.
    I am currently using Woocommerce with google plugin – Google for WooCommerce, this is standard setup and working perfectly fine.
    So are you saying that WPML will no longer with google plugin – Google for WooCommerce.

    I will have to use WooCommerce Google Product Feed Plugin for google merchant, This costs extra $79 per year?
    WPML $99 + $79 = $179 per year?

    Regards
    Max

    Agnes Bury
    September 24, 2024 at 2:01 pm

    Hello Max,
    WPML is a WordPress plugin and integrates with other WordPress plugins. The only Google Merchant-related plugin WPML is compatible with is WooCommerce Google Product Feed https://wpml.org/plugin/woocommerce-google-product-feed/
    If you have a different integration in mind, it won’t work I’m afraid.

    Reply

    • Hello Max,
      No, I didn’t mean that you had to use the WooCommerce Google Product Feed Plugin plugin. In your previous comment you didn’t mention any specific plugin and I wasn’t sure what you meant by integration with “Google merchant” so I shared a plugin from our list of compatible plugins that is related to this topic. If I confused you, sorry about that.
      Thank you for explaining that what you meant by integration with Google merchant is the Google for WooCommerce plugin. Now, I have the conrete plugin name and I can tell you more about it. So I believe you have this plugin in mind: https://wordpress.org/plugins/google-listings-and-ads/ Is this correct?
      If so, what I can see is that WPML was not tested for compatibility with this plugin by our Compatibility Team. Any WooCommerce-related plugins should be checked by our team to consider them WPML-ready. In practice, any WooCommerce add-on requires a special integration to work with WPML. In other words, it’s very likely that WPML won’t work as expected when used with Google for WooCommerce. Unfortunately.
      The WooCommerce Google Product Feed seems to cost $69 per year so yes, you would need to take this into account when setting up your budget. If you want, you can try WPML with your WooCommerce store before you buy the WooCommerce Google Product Feed plugin. To see if everything else works as expected. We provide 30-day refund policy.

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