Hello,
your order failed in December 23, 2024 which was almost 2 months ago. Your WPML subscription got cancelled because if this (we provide a one-month period for fixing failed orders). Now, you need to pay the full price I’m afraid. If you want to use the email address you can logged in and buy again but you can no longer use the discount. If you need further assistance on that issue, please use our contact form.
I’m looking for a solution to show region-specific content on my WordPress site, functioning similarly to translation plugins. The content should also allow manual customization for each region. Can the WPML plugin fulfill this requirement?
> how many credits does it use when a visitor visits ten 700 word pages
10 x 700 = 7000 words
If you use the DeepL translation engine you will need 7000 x 2 = 14 000 credits because you need 2 credits to translate 1 word for DeepL, which is explained on this page. If you use the Miscroscoft engine, you need 7000 credits. You will get 90 000 credits in your package when purchasing WPML. You can also check this credit calculator https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
Hi, I have a question regarding automatic translation credits: when purchasing the €99 Multilingual CMS plan, are 90,000 credits provided? And can they all be used on one website even if the plan is 3?
Hello,
yes, when purchasing the Multilingual CMS package, your will get 90 000 credits and you will see them on your WPML account. You can assign some or all of these credits to any of the websites you build with WPML. For example you can assign 10 000 credits to site A, 20 0000 to site B and leave the remaining 60 000 credit on your wpml.org for later. Yes, you can use these credits for only one site if this is what you wish.
1. When an English page is translated, does WPML generate a separate page with a unique URL for the translated content? Will these translated URLs remain consistent over time?
2. Once pages are fully translated, are the translations static or dynamic?
3. We frequently update our website. Will we need to retranslate the entire page, or will we only need to translate the new content?
4. Is WPML compatible with all WordPress plugins?
5. Does using WPML require any front-end or back-end coding? If so, which programming languages are necessary for customization?
6. Can WPML translate media (such as images, flyers, or PDFs) that contain text?
7. Is the WPML Media Add-On included in the $99 Euro package, or is it a premium add-on?
8. How many different translated versions of our website can we create? Is there a limit to the number of languages or translations we can create?
9. Can we choose not to translate specific media, like our logo?
10. Are we able to have multiple of our own staff members working on translations simultaneously?
11.Will we need to update translations when WordPress or WPML receives an update? Does WPML support automatic updates for translated content?
Hello,
1. Yes, WPML generates a separate page. You can edit the slug if you want.
2. I’m not sure what you mean by static or dynamic translation. You can edit the automatic translation.The translations are saved in your WP database and also in the so-called translation memory (in our cloud).
3. Only the new content or only the paragraphs/sentences that changed.
4. No, WPML is not compatible with all WordPress plugins.
5. No, using WPML doesn’t any coding.
6. No, you cannot translate media that contain text using WPML but WPML allows you to insert a separate version of your images/pdf etc for other languages if you use the Media Translation plugin.
7. Yes, the Media translation plugin is included in the Multilingual CMS package.
8. You can add as many language as you want. If you plan to use automatic translation, you will need to pay more for the extra translation credits: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
Here is the list of supported languages: https://ate.wpml.org/mt_langs
9. Yes, you can choose not to translate specific media
10. You cannot have two user to work on the same translation but you they can work simultaneously with different translation/pages.
11. No, you don’t have to update translations (as the content of your pages) when WordPress or WPML receives an update.
9.
Hello, I ordered and payed for WPML Multilingual CMS. However I did not had an account when I payed. Now, I received an mail with the invoice but no further information about how I can set up an account. If I would like to place my question to a support team, I have to sign in.. which I can’t because I have no account. Can you please help me further. When I leave my mail for a new pasword, I don’t receive an mail to reset the password. Thank you in advance.
Hello,
Thanks for your purchase. I see your account was correctly registered with your email address and the credentials were sent to this account too (the email address you used to contact us here)
If you still didn’t receive it and need help to log in please drop us a line directly on hello@wpml.org and we will help.
Hello,
To translate automatically you need a sort of custom “currency” which we call translation credits.
As explained on this page, WPML uses credits to calculate the cost of your translations. Each translated word is worth a certain number of credits based on which translation engine you use:
– WPML AI – 4 credits per word
– DeepL – 2 credits per word
– Google Translate – 2 credits per word
– Microsoft – 1 credit per word
DeepL is the default translation engine. And here are the list of supported languages: https://ate.wpml.org/mt_langs
You will receive 90 000 credits when purchasing the Multilingual CMS package, which allow you to translate 45 000 words if you stick to the DeepL translation engine for your site (you can change the translation engine in your WPML settings). If you need more credits you have two options:
– subscribe for Pay as You Go
– buy credits in packages
Both options are explained here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ and this calculator allows you to estimate how much you will pay when using the Pay as You Go option.
Hello Tom,
When you pay for the renewal of your WPML subscription, your account will be topped up for the credits remaing to reach 60,000 credits, if you have a CMS; or, 120,000, if you have an Agency subscription.
More details here https://wpml.org/purchase/wpml-renewal/#renewals-credits
I’m currently using WPML on 5 websites. My annual bill is € 119,00. I need to buy another version of WPML for a new web.
site. What’s the best choice? take the Agency membership?
Hi! When I buy the Multilingual CMS or Multilingual Agency package, will they still work after the one year of support and updates has ended, even if I don’t renew the account?
And for the Multilingual CMS package: 3 production and 9 development websites mean that I can install WPML on three different websites without a banner showing on the front page and 9 additional websites with the banner showing? Do I understand this correctly?
If I use WPML on a website with a .com domain and then redirect a .de domain to the German translation, that still counts as one website, right?
1. When I buy the Multilingual CMS or Multilingual Agency package, will they still work after the one year of support and updates has ended, even if I don’t renew the account?
Short Answer : Yes – your translations remain with your site and the plugins hooks/actions will remain active.
More information : https://wpml.org/purchase/wpml-renewal/
2. for the Multilingual CMS package: 3 production and 9 development websites mean that I can install WPML on three different websites without a banner showing on the front page and 9 additional websites with the banner showing? Do I understand this correctly?
Answer: Yes!
If I use WPML on a website with a .com domain and then redirect a .de domain to the German translation, that still counts as one website, right?
Answer: That would be considered to be the SAME website. As long as the domains are sharing the same database and installation filesystem, they will share the same site key.
Hi, I would like to know if wpml can translate all my e-learning platform made with “tutor lms pro” (courses, lessons, video-lessons, quizzes) or does it need special addons?
Hello Marco,
Currently, Tutor LMS Pro needs to be translated manually, only the Pro version of this plugin is compatible with WPML and requires the installation of their WPML Addon. https://wpml.org/plugin/tutor-lms-pro/
Can I apply a mixture of manual translate and auto translate in one website? That means I want to auto translate ALL the pages from language A to language B. At the same time, manually translate a few pages to language C. Is that practically okay?
Hello,
yes, WPML allows you to apply a mixture of manual translate and auto translate in one website. And yes, you can auto translate ALL the pages from language A to language B and at the same time, manually translate a few pages to language C. When opening your first page (it can be any page) in the WPML Translation Editor, the page will be translated automatically. Click on the “Undo translation” button to switch off automatic translation. You can also control this option in the editor settings (top right corner of the editor). Next head to the WPML > Translation Management and you will be able to select pages in bulk to be translated automatically for some of the languages. Please see the screenshots: https://wpml.org/wp-content/uploads/2025/02/editor.png https://wpml.org/wp-content/uploads/2025/02/bulk.png https://wpml.org/wp-content/uploads/2025/02/skip-lang.png
WPML also offers you the ability to switch off the translation editor for some of the pages and use the WordPress or page builder editor for translations. If you need this option, please follow this tutorial.
I am building a page in English and SLovenian. The Slovenian will be the main language, and the english pages should have the /en/ extension in the url.
Since I don’t speak Slovenian, is it possible for me to create the pages in English and then they will be translated to Slovenian? Is this affecting the workflow somehow? I am using Bricks Builder.
In theory, it is possible to create pages in English first (which will be your site’s secondary language). However, you may encounter issues with automatic translation into Slovenian. WPML does not allow bulk translation (handling multiple pages at once) from a secondary language to the primary language—only from the primary to the secondary language.
If you do not speak Slovenian, you can use automatic translation to translate existing pages into English and have someone else review or edit the translations later.
Hello, if I have created all pages in English before installing WPML, and I want to translate them to another language, but the other language should be the default one, how do I do that?
Current when I am launching the setup, it shows me current and default language to be the same. And I would like to choose the current language as English, but the default one to be another one.
I just replied to your previous question and only saw this one afterward. If you have already started translating your site, please use our support forum for follow-up.
It is possible to switch languages, but this may cause issues later. We recommend selecting the correct language from the beginning and sticking with it.
Hi
I want to ask this:
for a website with around 55000 words when we choose plan Multilingual CMS, we have 90000 credits , right?
so if we use DeepL for translation we can use 90000 credits for translating 45000 words. and for remaining 10000 words, how much we should pay? 13 EUR? or 13 EUR * 2? it is not so much clear in your pricing.
With the agency account, can we issue licenses to our client’s websites? From what I saw on your website, an Agency can create a developer, finance mangaer and a content manager.
It would be nice to add a Client user and be able to limit the number of automatic translation credits each site can use.
If we translate a client’s website using our agency license, and later they decide that they want their own license, would all the translation we already did on their site stay the same if the choose to switch their license?
When you purchase WPML, the translation credits will be assigned to the credit pool in your WPML account, not to a specific website. Only the owner of the WPML.org account can allocate credits to specific sites, and you can also distribute credits among all your sites. Credits will only be available for use on a site after they have been assigned to it. Additionally, you can transfer your WPML account to a specific client, as explained on this page.
Now, regarding translations: translations are stored both in the website’s database (and also in our translation cloud, which leverages translation memory for efficiency). This means that the site owns the translations, and they will remain intact even if you cancel your WPML subscription or change your license.
How can I purchase WPML with the Lifetime License for Multi-Site Use?
✅ Unlimited websites – $299 (One-time payment)
Please provide the details. Thanks!
Thanks
Frank
Hello Frank,
We do not offer Lifetime accounts. However, the Agency subscription allows you to register an unlimited number of websites. You can cancel your WPML subscription at any time while keeping your translations and continuing to use the plugins. However, an active subscription is required to receive plugin updates and support assistance.
Hello,
That depends on your settings. If you use the “Translate everything automatically” mode, the translation will happen automatically. However, if you choose “Let me choose what to translate,” it won’t be translated automatically. Instead, a special “Update required” icon will appear, indicating that you need to open the translation or resend the updated pages for automatic translation.
Unfortunately, not ANY LONGER. You used to do this. I once paid for a lifetime license, but lost my account due to a disagreement with my partner, and now that i’ve started my own agency, i am forced to buy it using the annoying subscription model that nobody likes.
Hello, my subscription payment somehow failed and I didn’t notice.
May I pay that now?
Order Id: 16541396
Hello,
your order failed in December 23, 2024 which was almost 2 months ago. Your WPML subscription got cancelled because if this (we provide a one-month period for fixing failed orders). Now, you need to pay the full price I’m afraid. If you want to use the email address you can logged in and buy again but you can no longer use the discount. If you need further assistance on that issue, please use our contact form.
Hello,
I’m looking for a solution to show region-specific content on my WordPress site, functioning similarly to translation plugins. The content should also allow manual customization for each region. Can the WPML plugin fulfill this requirement?
Thank you
Kasun
Hello,
yes, WPML seems to provide the solution for your requirements with so-called custom languages. Please check this page to see how you add custom languages using the WPML wizard (e.g. Ferman for Switzerland). If you want to provide different layouts/designs for different languages you might want to switch off the WPML Translation Editor for specific pages: https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/
Ok
But how many credits does it use when a visitor visits ten 700 word pages
Tganks
> how many credits does it use when a visitor visits ten 700 word pages
10 x 700 = 7000 words
If you use the DeepL translation engine you will need 7000 x 2 = 14 000 credits because you need 2 credits to translate 1 word for DeepL, which is explained on this page. If you use the Miscroscoft engine, you need 7000 credits. You will get 90 000 credits in your package when purchasing WPML. You can also check this credit calculator https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
Hi, I have a question regarding automatic translation credits: when purchasing the €99 Multilingual CMS plan, are 90,000 credits provided? And can they all be used on one website even if the plan is 3?
Hello,
yes, when purchasing the Multilingual CMS package, your will get 90 000 credits and you will see them on your WPML account. You can assign some or all of these credits to any of the websites you build with WPML. For example you can assign 10 000 credits to site A, 20 0000 to site B and leave the remaining 60 000 credit on your wpml.org for later. Yes, you can use these credits for only one site if this is what you wish.
Hi!
Is it possible to make the default page/language for each visitior based on their location och system language?
Hello,
WPML provides Automatic Redirect Based on Browser Language
1. When an English page is translated, does WPML generate a separate page with a unique URL for the translated content? Will these translated URLs remain consistent over time?
2. Once pages are fully translated, are the translations static or dynamic?
3. We frequently update our website. Will we need to retranslate the entire page, or will we only need to translate the new content?
4. Is WPML compatible with all WordPress plugins?
5. Does using WPML require any front-end or back-end coding? If so, which programming languages are necessary for customization?
6. Can WPML translate media (such as images, flyers, or PDFs) that contain text?
7. Is the WPML Media Add-On included in the $99 Euro package, or is it a premium add-on?
8. How many different translated versions of our website can we create? Is there a limit to the number of languages or translations we can create?
9. Can we choose not to translate specific media, like our logo?
10. Are we able to have multiple of our own staff members working on translations simultaneously?
11.Will we need to update translations when WordPress or WPML receives an update? Does WPML support automatic updates for translated content?
Hello,
1. Yes, WPML generates a separate page. You can edit the slug if you want.
2. I’m not sure what you mean by static or dynamic translation. You can edit the automatic translation.The translations are saved in your WP database and also in the so-called translation memory (in our cloud).
3. Only the new content or only the paragraphs/sentences that changed.
4. No, WPML is not compatible with all WordPress plugins.
5. No, using WPML doesn’t any coding.
6. No, you cannot translate media that contain text using WPML but WPML allows you to insert a separate version of your images/pdf etc for other languages if you use the Media Translation plugin.
7. Yes, the Media translation plugin is included in the Multilingual CMS package.
8. You can add as many language as you want. If you plan to use automatic translation, you will need to pay more for the extra translation credits: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
Here is the list of supported languages: https://ate.wpml.org/mt_langs
9. Yes, you can choose not to translate specific media
10. You cannot have two user to work on the same translation but you they can work simultaneously with different translation/pages.
11. No, you don’t have to update translations (as the content of your pages) when WordPress or WPML receives an update.
9.
Hello, I ordered and payed for WPML Multilingual CMS. However I did not had an account when I payed. Now, I received an mail with the invoice but no further information about how I can set up an account. If I would like to place my question to a support team, I have to sign in.. which I can’t because I have no account. Can you please help me further. When I leave my mail for a new pasword, I don’t receive an mail to reset the password. Thank you in advance.
Hello,
Thanks for your purchase. I see your account was correctly registered with your email address and the credentials were sent to this account too (the email address you used to contact us here)
If you still didn’t receive it and need help to log in please drop us a line directly on hello@wpml.org and we will help.
Kind regards
hello, may I know if you have any reseller in Hong Kong? otherwise, the WPML can only be purchased online?
That’s correct, WPML can only be purchased online. Our company is registered in Hong Kong but we sell online, throught this site.
Hello,
I was want to buy AI credit but I think there is a big problem….
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#buy-prepaid-packages
40.000 AI credit 50€
but WPML simulate price
40.000 AI credit 25€
a nother example…
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#buy-prepaid-packages
90.000 AI credit 100€
but WPML simulate price
120.000 AI credit 67€
is this normal?
Best Regards
Özcan Erdal
ozcanerdal.nz@gmail.com
Hello,
yes, this is expected. The Pay As You Go option is cheaper.
Hi,
Tell me please what do you mean by “translations credits”. Is that the number of words I can translate ?
Thank you for answering.
Hello,
To translate automatically you need a sort of custom “currency” which we call translation credits.
As explained on this page, WPML uses credits to calculate the cost of your translations. Each translated word is worth a certain number of credits based on which translation engine you use:
– WPML AI – 4 credits per word
– DeepL – 2 credits per word
– Google Translate – 2 credits per word
– Microsoft – 1 credit per word
DeepL is the default translation engine. And here are the list of supported languages:
https://ate.wpml.org/mt_langs
You will receive 90 000 credits when purchasing the Multilingual CMS package, which allow you to translate 45 000 words if you stick to the DeepL translation engine for your site (you can change the translation engine in your WPML settings). If you need more credits you have two options:
– subscribe for Pay as You Go
– buy credits in packages
Both options are explained here: https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/ and this calculator allows you to estimate how much you will pay when using the Pay as You Go option.
Each time I renew, do I get additional credits?
Hello Tom,
When you pay for the renewal of your WPML subscription, your account will be topped up for the credits remaing to reach 60,000 credits, if you have a CMS; or, 120,000, if you have an Agency subscription.
More details here https://wpml.org/purchase/wpml-renewal/#renewals-credits
Best regards
Hi,
I’m currently using WPML on 5 websites. My annual bill is € 119,00. I need to buy another version of WPML for a new web.
site. What’s the best choice? take the Agency membership?
Please let me know.
Kind regards
Roger
I see that you have resolved your own doubts.
Nevermind,
I just noticed that i alraedy have a Agency membership 😉
Roger
Glad that you were able to resolve your own question!
Have a great day.
Hi! When I buy the Multilingual CMS or Multilingual Agency package, will they still work after the one year of support and updates has ended, even if I don’t renew the account?
And for the Multilingual CMS package: 3 production and 9 development websites mean that I can install WPML on three different websites without a banner showing on the front page and 9 additional websites with the banner showing? Do I understand this correctly?
If I use WPML on a website with a .com domain and then redirect a .de domain to the German translation, that still counts as one website, right?
Thanks! 🙂
Hello
Short Answer : Yes – your translations remain with your site and the plugins hooks/actions will remain active.
More information : https://wpml.org/purchase/wpml-renewal/
Answer: Yes!
Answer: That would be considered to be the SAME website. As long as the domains are sharing the same database and installation filesystem, they will share the same site key.
I hope this answers your questions.
Hi, I would like to know if wpml can translate all my e-learning platform made with “tutor lms pro” (courses, lessons, video-lessons, quizzes) or does it need special addons?
Hello Marco,
Currently, Tutor LMS Pro needs to be translated manually, only the Pro version of this plugin is compatible with WPML and requires the installation of their WPML Addon.
https://wpml.org/plugin/tutor-lms-pro/
Hi,
Can I apply a mixture of manual translate and auto translate in one website? That means I want to auto translate ALL the pages from language A to language B. At the same time, manually translate a few pages to language C. Is that practically okay?
Hello,
yes, WPML allows you to apply a mixture of manual translate and auto translate in one website. And yes, you can auto translate ALL the pages from language A to language B and at the same time, manually translate a few pages to language C. When opening your first page (it can be any page) in the WPML Translation Editor, the page will be translated automatically. Click on the “Undo translation” button to switch off automatic translation. You can also control this option in the editor settings (top right corner of the editor). Next head to the WPML > Translation Management and you will be able to select pages in bulk to be translated automatically for some of the languages. Please see the screenshots:
https://wpml.org/wp-content/uploads/2025/02/editor.png
https://wpml.org/wp-content/uploads/2025/02/bulk.png
https://wpml.org/wp-content/uploads/2025/02/skip-lang.png
WPML also offers you the ability to switch off the translation editor for some of the pages and use the WordPress or page builder editor for translations. If you need this option, please follow this tutorial.
hello ,,,
When purchasing the translation plugin, do you have a monthly payment plan instead of annual plans?
Hello Ahmed,
we don’t have a monthly plan, I’m sorry. We have a 30-day refund policy in case your are not entirely happy with WPML.
Hello,
I am building a page in English and SLovenian. The Slovenian will be the main language, and the english pages should have the /en/ extension in the url.
Since I don’t speak Slovenian, is it possible for me to create the pages in English and then they will be translated to Slovenian? Is this affecting the workflow somehow? I am using Bricks Builder.
In theory, it is possible to create pages in English first (which will be your site’s secondary language). However, you may encounter issues with automatic translation into Slovenian. WPML does not allow bulk translation (handling multiple pages at once) from a secondary language to the primary language—only from the primary to the secondary language.
If you do not speak Slovenian, you can use automatic translation to translate existing pages into English and have someone else review or edit the translations later.
Hello, if I have created all pages in English before installing WPML, and I want to translate them to another language, but the other language should be the default one, how do I do that?
Current when I am launching the setup, it shows me current and default language to be the same. And I would like to choose the current language as English, but the default one to be another one.
I just replied to your previous question and only saw this one afterward. If you have already started translating your site, please use our support forum for follow-up.
It is possible to switch languages, but this may cause issues later. We recommend selecting the correct language from the beginning and sticking with it.
Hi
I want to ask this:
for a website with around 55000 words when we choose plan Multilingual CMS, we have 90000 credits , right?
so if we use DeepL for translation we can use 90000 credits for translating 45000 words. and for remaining 10000 words, how much we should pay? 13 EUR? or 13 EUR * 2? it is not so much clear in your pricing.
Hello John,
thank you for our interest in WPML.
If you run out of your translation credits you have two options:
1. Sign up for Pay as You Go. This calculator will help you estimate how much you will pay for translating 10 000 words with the DeepL engine selected in your WPML settings. From what I could see, yes, you will pay around 13 euros.
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
2. Buy an extra package of credits. The cheapest option costs 50 euros.
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#buy-prepaid-packages
I would like to know if the wpml multilingual blog version can translate products with the plugin Easy Digital Downloads. Thank you.
Hello,
yes, WPML is compatible with Easy Digital Downloads: https://wpml.org/plugin/easy-digital-downloads/
Hello,
With the agency account, can we issue licenses to our client’s websites? From what I saw on your website, an Agency can create a developer, finance mangaer and a content manager.
It would be nice to add a Client user and be able to limit the number of automatic translation credits each site can use.
If we translate a client’s website using our agency license, and later they decide that they want their own license, would all the translation we already did on their site stay the same if the choose to switch their license?
When you purchase WPML, the translation credits will be assigned to the credit pool in your WPML account, not to a specific website. Only the owner of the WPML.org account can allocate credits to specific sites, and you can also distribute credits among all your sites. Credits will only be available for use on a site after they have been assigned to it. Additionally, you can transfer your WPML account to a specific client, as explained on this page.
Now, regarding translations: translations are stored both in the website’s database (and also in our translation cloud, which leverages translation memory for efficiency). This means that the site owns the translations, and they will remain intact even if you cancel your WPML subscription or change your license.
How can I purchase WPML with the Lifetime License for Multi-Site Use?
✅ Unlimited websites – $299 (One-time payment)
Please provide the details. Thanks!
Thanks
Frank
Hello Frank,
We do not offer Lifetime accounts. However, the Agency subscription allows you to register an unlimited number of websites. You can cancel your WPML subscription at any time while keeping your translations and continuing to use the plugins. However, an active subscription is required to receive plugin updates and support assistance.
Hi, regarding the AI Automatic Translations, if I update or edit the content, will it automatically update the translation as well? Thank you
Hello,
That depends on your settings. If you use the “Translate everything automatically” mode, the translation will happen automatically. However, if you choose “Let me choose what to translate,” it won’t be translated automatically. Instead, a special “Update required” icon will appear, indicating that you need to open the translation or resend the updated pages for automatic translation.
Unfortunately, not ANY LONGER. You used to do this. I once paid for a lifetime license, but lost my account due to a disagreement with my partner, and now that i’ve started my own agency, i am forced to buy it using the annoying subscription model that nobody likes.