Have a question? Need clarification? Leave a comment here and get an answer.
39,693 Responses to “Pre-sales Questions”
I wonder why I can’t find the lifetime licence any more. Was it discontinued? If so, is there a chance to still get it?
Having an annual subscription is a dealbreaker for me.
Thank you and have a nice week!
I have a very important question about the price of your product, the translation page, and compatibility with Google FEED.
Google FEED has a very important policy of price consistency.
For example, my website is now adding a Danish product, and according to Google regulations, the price of the product must include taxes (25%), which is not a problem.
But Google has another rule (please do not change the prices of products on the landing page based on the user’s geographical location. Ensure that users can purchase products online at the price you submit, without being affected by their geographical location). I am thinking that if a Danish person visits my website in Austria, the price will be different (I can ship to Austria, their tax is 20.00%).
For example again: American customers visit my Danish products. My price does not show taxes and fees, and it is definitely different from the price of the FEED I submitted.
Do you have a way to bind language and price together, so that no matter which country you visit the webpage, the price remains the same.
In principle, our WCML plugin is designed to allow you to make your shop multilingual….that means same product, same price but just in different languages and currency. So, out of the box and with no additional pricing rules, this seems to be what you are looking for (e.g. one base product price always). We do not do any kind of geolocalization – we work with other 3rd party plugins to provide that function if required. Of course, WCML allows the option to set a special price per currency (eg. special currency conversion rates) and WooCommerce provides option for discount pricing within the product edit fields. You can make the currency language dependent but WE do not do geographical differentiation.
Is the plugin „WooCommerce Multilingual & Multicurrency with WPML“ an official and fully free plugin that‘s maintained by WPML? Or do I need to get a premium version there as well to have all features?
Yes, WooCommerce Multilingual & Multicurrency with WPML“ an official and fully free plugin that‘s maintained by WPML. There are 2 features in this plugin: multicurrency support (1) and complete store translation (2). With the first feature, you can introduce multicurrency support to your store. With the 2nd feature you can further translate all of your products, emails, Woocommerce strings, and Woo plugin settings. The first feature is free. The 2nd feature is unlocked when you have the WPML CMS or Agency subscription level.
WPML SEO is also maintained by WPML but is not freely available. It is an additional bridge/ “add on” plugin that is available at the WPML CMS subscription level. There is no “free” version.
I hope this clarifies the pricing and feature scheme.
We would like our page to be automaticly translated into German (and additionaly Italian, Croatian) language. If we insert the right pluggin and all technical detailes, will the system work automaticly? To explain –> we would like our page to be automaticly translated, when visitors from German market comes to our page (web store), but that URL still remains info@viagoshop.de. We have had two pages and domains, but we managed to link german page to slovenian domain and create ”alias” of the page. So, the problem is that we cannot seem to arrange that the URL stays info@viagoshop.de and that store is translated automaticly (if visited from Germany).
2. Is it possible IP translation if coustomer is from Germany, Italy etc…
3. Is it possible to arrange different payment methods for different countries / markets?
4. Is it possible to arrange different transport possibilities and prices of that for different markets?
Our plugin will a adjust the URL through rewrite rules applied to the post slug. We do not translate actual ip addresses…we “replace” the primary domain with the domain you have associated with the language in the settings dashboard. It must be a real domain or a subdomain of a real domain but we never deal with ip addresses.
Is it possible to arrange different payment methods for different countries / markets?
I am assuming that you are using WooCommerce to setup a online shop.
I’m planning to update my website to PHP 8+, but I’m encountering compatibility issues with several WPML plugins.
Upon enabling PHP 8, I receive the following errors:
Warning: The magic method WPML_Absolute_Url_Persisted::__wakeup() must have public visibility…
Fatal error: Uncaught Error: Call to undefined function get_magic_quotes_gpc()
in /wp-content/plugins/wpml-string-translation/inc/functions.php on line 24
These issues seem to be related to:
WPML Multilingual CMS
WPML String Translation
Possibly WPML Translation Management as well
My question is: will updating all WPML components to their latest versions resolve these issues and ensure full compatibility with PHP 8+?
Hello Adam,
If you are thinking of updating your WPML plugins, then you must have an active subscription. In this case please go to our forum and ask our support team. You will be able to open a ticket and our support team will assist you.
Thank you for your kind reply – I have checked and it seems that your plugin is what we are looking for.
One quick question – does the system also translates pictures on the webpages?
And also, we have another, much bigger webstore Toyspassion.com which we would also like to transfer to multilingual. For now, the page
is in English langueage. Is this possible with you?
Hello Maja,
What do you mean by translating pictures on the website? WPML, when translating your page creates new copies of these pages in other languages and images are copied too. WPML allows you to translate alternative texts and captions of your images. If you need to provide a completely different image per language, you will be able to do so too and to do so you will need the WPML Media Translation plugin. Your website seems to be using th Shoptimizer theme and this theme is compatible with WPML: https://wpml.org/theme/shoptimizer/ This website uses WooCommerce as well and WPML is compatible with WooCommerce too. I’m not sure what your expectation are in term of preparing you an offer. For websites that use WooCommerce you will need the Multilingual CMS package that costs 99 euros. It will allow you to use WPML on three websites.
Want to purchase WPML plugin but not able to do so. Don’t have business account on paypal so it there any other way to purchase wpml plugin via website, as country we are selecting – India.
Please provide other means of payment for wpml . Want to purchase Multilingual CMS one
I hope this message finds you well. I’m writing to kindly request your assistance with an issue we’re experiencing.
We recently purchased a new WPML license for one of our clients, but unfortunately, we haven’t received the confirmation email containing the access credentials for the new account. We’ve confirmed that the payment has been successfully processed as the amount has been charged to our account.
I would be more than happy to provide any information that might help resolve this situation:
Complete transaction details
Date and time of purchase
Email address used for registration
Client name
We greatly appreciate your attention to this matter and look forward to your guidance on how to proceed. Please let me know if you require any additional information from our end.
Thank you so much for your time and assistance.
With warm regards,
Mirko
I work for a public university in Portugal. I need to buy the Multilingual CMS Package for multilingual WordPress for one of our webpages, but because we are a public univeristy I have to first register the supplier of the plugins in our accountability system. So, my question is what is the company issuing the invoice after the purchase is completed? is it OnTheGoSystems Limited? and what is the VAT Number of OnTheGoSystems Limited?
Thank you.
Thank you so much for your quick response and assistance. I wanted to let you know that I’ve just sent all the requested details to hello@wpml.org as you suggested.
I’ve included the transaction information, purchase time, registration email, client name, and my hypothesis about the possible issue with the email being entered in all caps.
I appreciate your help with resolving this matter and look forward to hearing back from the team.
I apologize for the confusion. I just realized I made a mistake and sent the details to hello@wpml.com instead of the correct hello@wpml.org address you provided.
I’ve now forwarded all the requested information to the correct address (hello@wpml.org) by directly replying to your email.
Thank you for your patience and understanding.
I am experiencing big issues with a site migration and support is very slow and it has been going on for weeks and I am losing faith in WPML how can I raise my issue to a higher level please and thanks you
I see you are a long standing client and was able to check your support log.
There is a ticket that has been waiting for your feedback open since April 10: …/topic/https-www-rvrentacampervan-com-10/
And another one that has been escalated to our development team a month ago
…/topic/existing-pages-are-already-translated-but-trying-to-charge-full-transaction/page/3/
If you are referring to these, I’ve signalled that you are complaining about service. But please go back to those open tickets and put your concern there. In PreSales, we have very limited options to help you and it is not the right channel to use.
I currently have a large website with 12 smaller language subdirectories in a multisite setup on wordpress. The subsites have only around 15 pages all human translated. I want to then move over c.a. 100 pages from the main site to the 12 subdirectories in their respective languages. Can this all be done in wpml or do I need to scrap the multi site and move the 12 directories into the main site? Thanks
WPML does not work in a distributed way across WordPress databasees. A language switcher will only work across pages in the same WordPress installation. From what I understand from your description, I would expect you to move the 12 subdirectories into a single site which would have 13 languages (the main language and the 12 other ones which are currently in subsites). You could then implement a URL structure of a domain per language and in this way maintain your existing permalink structure.
We are considering purchasing a WPML package for our website, and we would appreciate your assistance in clarifying a few points before making a decision:
Which WPML package would best suit our needs if we plan to translate a medium-sized website with multiple languages?
How are translation credits calculated? Do they count every word in the content, or only unique words?
Is it possible to manually edit the translations after they’ve been auto-translated?
Are elements like URLs, meta descriptions, and page titles included in the translation process?
Which automatic translation engine (e.g., DeepL, Google Translate, Microsoft) do you recommend for the best quality results?
Is it possible to translate only selected parts of the website – for example, just the pages within the oriontelekom.rs/poslovni section – and leave the rest untranslated? Can we choose which specific pages or sections of the site to translate, and exclude others?
Which WPML package would best suit our needs if we plan to translate a medium-sized website with multiple languages?
Most of our clients use the WPML CMS license as they are also interested in translating outputs (emails), menus, plugin/theme options and strings ..etc.
How are translation credits calculated? Do they count every word in the content, or only unique words?
Are elements like URLs, meta descriptions, and page titles included in the translation process?
Yes, they can be translated and can be included in the translation process
Which automatic translation engine (e.g., DeepL, Google Translate, Microsoft) do you recommend for the best quality results?
It really depends on your target language and you should check if the target languages are even supported. Some translation engines produce better quality depending on the language selected. Here is more information:
Is it possible to translate only selected parts of the website – for example, just the pages within the oriontelekom.rs/poslovni section – and leave the rest untranslated? Can we choose which specific pages or sections of the site to translate, and exclude others?
Yes, it is possible to selectively choose what pages to translate. Pages that have no translation will not show the language switcher.
I think you should also know that you have 30 days to ask for a refund for any reason. In this way, you can try out all the features with confidence. https://wpml.org/purchase/refunds/
The WPML pricing on the web page is the base price for the yearly subscription (i.e. the product price) Depending on your location and if you are a business or not, we might have to comply with required tax charges/collection as well.
In short, we will comply with all tax obligations on the final invoice.
For your particular case, please use this contact form to ask our back office team to understand what pricing structure might apply directly to you. https://wpml.org/home/contact-us/contact-form/
Dear Yvette, you recommended us the CMS package with 90,000 translation credits. Our entire website currently contains 65,731 unique words. Will this package be sufficient for us, or will we need to pay extra once we exceed the allowed credit for that package? Thank in advance.
It’s hard to say as it also depends on how your data is structured. We tend to send phrases to the translation engines.
For exmple, take these two phrases:
“I love apple pie”
and
“Apple pie is my favorite desert”
Here, here are 7 unique words…however the 2 phrases will be translated separately. This means that actually 10 words are going to be translated.
We do implement “Translation Memory” which will recognise commonly used phrases so that any edits to the content will not create brand new translations.
For example, if you modify the first phrase to add another:
“I love apple pie. It’s especially good with whipped cream”
Translation memory would recognise that you already translated “I love apple pie” previously and will only send “It’s especially good with shipped cream.” to the tranlsation engine.
Apologies, Yvette, for the many questions, but your service is still a bit unclear to us, and we genuinely want to use it. If we purchase the CMS license and exceed the 90,000 credits, do we know how much the additional cost would be? Is the extra charge calculated per word or in some other way?
Also, if we decide not to translate the entire website, just the business part https://oriontelekom.rs/poslovni/, is there an option to exclude specific pages from translation so that they don’t appear at all in the English version, or would those pages simply remain in Serbian?
There is definitely an option to exclude pages/posts/custom post types from translation from the Translation Management dashboard. If there is no “English” version of the Serbian page, then as long as there is no navigation path or internal link attempting to point to an English version of that page, that section of the website will not exist.
In other words, you do not HAVE to have all your content existing in the target languages. But you should make sure that the navigation menus in the target languages reflect this difference.
With regards to understanding how much additional credits would be needed.
When you select the items to be translated, you will see a kind of “word count” that will represent the base line for credit calculation. However, as discussed in the article, the Translation Memory is not accounted in this first estimation, so if you are editing/updating content, the actual translation cost will be less.
You also have the option to do the following:
– open the post type in the Advanced Translation Editor (ATE)
– the ATE can/will automatically execute the translation and display how much credit *will be* consumed if you decide to accept the translation
– At this point, you can reverse the translation and return the consumed credits to your account You can do this for the whole page, or you can do it segment by segment. In this way, SOME of the page content can consume credits while other parts might be done manually.
With this explanation, let me try to respond to your questions:
If we purchase the CMS license and exceed the 90,000 credits, do we know how much the additional cost would be?
You can select the remaining content from the Translation Dashboard to estimate the remaining word count and, therefore, use the estimation calculator to determine how many more credits would be required.
Is the extra charge calculated per word or in some other way?
There is no “extra charge” apart from the word count.
My goal is to have the English content served from https://createabusinessinusa.com/ and the Spanish content served from https://internationaltradingcenter.com/. I would like to have separate multilingual sitemaps for each website – an English sitemap for createabusinessinusa.com and a Spanish sitemap for internationaltradingcenter.com.
Is this setup possible using the TranslatePress plugin?
Currently, I’m using the GTranslate Premium plugin, but it doesn’t support separate multilingual sitemaps. Before switching to TranslatePress, I wanted to confirm if this feature is supported.
I’m working on upgrading the website (it’s quite behind in updates). We’re verifying everything on a development server and I would like to know how to set up the license for the dev server – it’s currently not on a subdomain for the main site, but we can do that if it’s required.
Can you point me to documentation that shows how to set this up?
I understand that you want information on how to assign a site key to your development server. With any of our licenses you can have a number of development site keys (3 for the Blog, 9 for WPML CMS, and unlimited for Agency). This means that you can keep your production site running and allocate a development site key to your test server.
The same article describes how to switch your site from development to production. In your case, you would just do the opposite but using the same described steps.
Finally, I encourage you to use the WPML Support Forum if you have any further questions as you are a paying customer.
Hello,
We have used WPML since 2019 consecutively. However, I just found that our subscription was broken in Feb.
We didn’t receive any renew notice from WPML this year. That’s why we fail to continue the subscription.
Could we still get the renewal discount? Please kindly help!
I have tested Polylang and TranslatePress and both have failed to provide our basic requirements. We do not have budget available so I need to ensure that if I submit a business case to purchase WPML I want to be certain that I won’t run into the same issues with your product.
We are slowly expanding our website presence to include MX-ES. We currently created 2 translated pages. We now would like to post those onto our website with the “menu globe.” So I need to ensure that we do not need our entire site translated automatically. Can use our existing 3 MX-ES pages we created.
When launching the menu we need those pages to appear when selecting MX-ES and pages that are not translated continue to appear in English without throwing an error message. We also need to ensure when reverting back to English the entire site continue to work without throwing errors.
We do not want something that will break existing template. We currently have a mix of WP templates and newer pages in Elementor Full-Width templates.
-Does not auto-create or auto-sync every page
-Does not break Elementor templates
– Lets you assign only the pages you’ve translated
-Gracefully falls back to English for everything else / stable, predictable language switcher
-Provides a clean, reliable menu switcher
-Is fully stable in staging and live environments
-Doesn’t auto-create or override pages
– Lets the rest of the site remain English-only without 404s
I’m hoping you are the solution to our problem. If there is any compatibility that I need to check beforehand please let me know.
Hello Janet,
thank you very much for your interest in WPML. I have covered most of your questions in a video but let me summarize a few things as well.
👉 video on how to add the Mexican Spanish and how you translate using WPML
Mexican Spanish is supported, but you’ll need to add it to your site as a custom language by following my video or this tutorial.
Please note that in terms of automatic translations, WPML will translate your site using Spanish language (not Mexican Spanish). You can use the glossary feature to tell WPML how to handle specific words for Mexican Spanish.
Does not auto-create or auto-sync every page
Covered, you will see inmy video how you select pages to be translated.
Not sure what you mean by “assign”.
By default only translated pages will appear in your menu.
Gracefully falls back to English for everything else / stable, predictable language switcher
Covered, details in my video.
Provides a clean, reliable menu switcher
Covered, details in my video. You can also customize your language switcher and use custom flags.
Is fully stable in staging and live environments
WPML can be used both for production and staging sites. If you migrate your site that uses some automatic translation you will need to decide what to do with the existing translation memory – if you want to keep two independent translation memories for each of your copy or you need your site to share the translation memory. When you create a copy of your site that uses WPML, WPML will detect this and will ask you if you would like to translate these two pages independently. Details explained on this page: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/
Doesn’t auto-create or override pages
Covered, I explained this in my video.
Lets the rest of the site remain English-only without 404s
I wonder why I can’t find the lifetime licence any more. Was it discontinued? If so, is there a chance to still get it?
Having an annual subscription is a dealbreaker for me.
Thank you and have a nice week!
Hello Mandy,
Yes, we stopped selling lifetime subscriptions in 2018.
Kind regards
I have a very important question about the price of your product, the translation page, and compatibility with Google FEED.
Google FEED has a very important policy of price consistency.
For example, my website is now adding a Danish product, and according to Google regulations, the price of the product must include taxes (25%), which is not a problem.
But Google has another rule (please do not change the prices of products on the landing page based on the user’s geographical location. Ensure that users can purchase products online at the price you submit, without being affected by their geographical location). I am thinking that if a Danish person visits my website in Austria, the price will be different (I can ship to Austria, their tax is 20.00%).
For example again: American customers visit my Danish products. My price does not show taxes and fees, and it is definitely different from the price of the FEED I submitted.
Do you have a way to bind language and price together, so that no matter which country you visit the webpage, the price remains the same.
Hello
I have to admit that I am not personally familiar with Google FEED but I can see that we are compatible with this 3rd party plugin:
https://wpml.org/plugin/woocommerce-google-product-feed/
In principle, our WCML plugin is designed to allow you to make your shop multilingual….that means same product, same price but just in different languages and currency. So, out of the box and with no additional pricing rules, this seems to be what you are looking for (e.g. one base product price always). We do not do any kind of geolocalization – we work with other 3rd party plugins to provide that function if required. Of course, WCML allows the option to set a special price per currency (eg. special currency conversion rates) and WooCommerce provides option for discount pricing within the product edit fields. You can make the currency language dependent but WE do not do geographical differentiation.
More info here:
https://wpml.org/documentation/related-projects/woocommerce-multilingual/
I hope this answers your question.
Is the plugin „WooCommerce Multilingual & Multicurrency with WPML“ an official and fully free plugin that‘s maintained by WPML? Or do I need to get a premium version there as well to have all features?
Same question for WPML SEO.
It‘s a bit confusing to me. I‘m sorry.
Hello
Yes, WooCommerce Multilingual & Multicurrency with WPML“ an official and fully free plugin that‘s maintained by WPML. There are 2 features in this plugin: multicurrency support (1) and complete store translation (2). With the first feature, you can introduce multicurrency support to your store. With the 2nd feature you can further translate all of your products, emails, Woocommerce strings, and Woo plugin settings. The first feature is free. The 2nd feature is unlocked when you have the WPML CMS or Agency subscription level.
WPML SEO is also maintained by WPML but is not freely available. It is an additional bridge/ “add on” plugin that is available at the WPML CMS subscription level. There is no “free” version.
I hope this clarifies the pricing and feature scheme.
Dear all,
We would like our page to be automaticly translated into German (and additionaly Italian, Croatian) language. If we insert the right pluggin and all technical detailes, will the system work automaticly? To explain –> we would like our page to be automaticly translated, when visitors from German market comes to our page (web store), but that URL still remains info@viagoshop.de. We have had two pages and domains, but we managed to link german page to slovenian domain and create ”alias” of the page. So, the problem is that we cannot seem to arrange that the URL stays info@viagoshop.de and that store is translated automaticly (if visited from Germany).
2. Is it possible IP translation if coustomer is from Germany, Italy etc…
3. Is it possible to arrange different payment methods for different countries / markets?
4. Is it possible to arrange different transport possibilities and prices of that for different markets?
Please be so kind and help us with this matter.
With kind regards, Maja
Hello Maja,
Please read this article on how we handle URLs for a different domain per language:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
Our plugin will a adjust the URL through rewrite rules applied to the post slug. We do not translate actual ip addresses…we “replace” the primary domain with the domain you have associated with the language in the settings dashboard. It must be a real domain or a subdomain of a real domain but we never deal with ip addresses.
I am assuming that you are using WooCommerce to setup a online shop.
Please read the following article: https://wpml.org/announcements/2020/08/wcml-4-10-currencies-and-payment-options-based-on-location/
I believe this will meet your needs.
This sounds like you are talking about shipping rates per country….correct? This feature/function is pure Woocommerce and you already have this feature with their plugin:
https://woocommerce.com/document/setting-up-shipping-zones/
If you want to add a layer of shipping methods per CURRENCY, then we offer that solution :
https://wpml.org/announcements/2020/05/wcml-4-9-0-custom-shipping-rates-for-different-currencies/
I hope this information is useful.
I already have an account
Hello Jean,
How can we help?
Do you need help accessing your WPML account?
Thanks
I’m planning to update my website to PHP 8+, but I’m encountering compatibility issues with several WPML plugins.
Upon enabling PHP 8, I receive the following errors:
Warning: The magic method WPML_Absolute_Url_Persisted::__wakeup() must have public visibility…
Fatal error: Uncaught Error: Call to undefined function get_magic_quotes_gpc()
in /wp-content/plugins/wpml-string-translation/inc/functions.php on line 24
These issues seem to be related to:
WPML Multilingual CMS
WPML String Translation
Possibly WPML Translation Management as well
My question is: will updating all WPML components to their latest versions resolve these issues and ensure full compatibility with PHP 8+?
Thank you in advance for your assistance.
Hello Adam,
If you are thinking of updating your WPML plugins, then you must have an active subscription. In this case please go to our forum and ask our support team. You will be able to open a ticket and our support team will assist you.
Kind regards
Dear WPM team,
Thank you for your kind reply – I have checked and it seems that your plugin is what we are looking for.
One quick question – does the system also translates pictures on the webpages?
And also, we have another, much bigger webstore Toyspassion.com which we would also like to transfer to multilingual. For now, the page
is in English langueage. Is this possible with you?
Will you be so kind and prepare me an offer?
Thank you and kind regards,
Maja
Hello Maja,
What do you mean by translating pictures on the website? WPML, when translating your page creates new copies of these pages in other languages and images are copied too. WPML allows you to translate alternative texts and captions of your images. If you need to provide a completely different image per language, you will be able to do so too and to do so you will need the WPML Media Translation plugin. Your website seems to be using th Shoptimizer theme and this theme is compatible with WPML: https://wpml.org/theme/shoptimizer/ This website uses WooCommerce as well and WPML is compatible with WooCommerce too. I’m not sure what your expectation are in term of preparing you an offer. For websites that use WooCommerce you will need the Multilingual CMS package that costs 99 euros. It will allow you to use WPML on three websites.
Want to purchase WPML plugin but not able to do so. Don’t have business account on paypal so it there any other way to purchase wpml plugin via website, as country we are selecting – India.
Please provide other means of payment for wpml . Want to purchase Multilingual CMS one
Hello,
I’m sorry but we don’t support cards for India at the moment and PayPal is the only way to purchase the plugin from India.
Dear WPML Support Team,
I hope this message finds you well. I’m writing to kindly request your assistance with an issue we’re experiencing.
We recently purchased a new WPML license for one of our clients, but unfortunately, we haven’t received the confirmation email containing the access credentials for the new account. We’ve confirmed that the payment has been successfully processed as the amount has been charged to our account.
I would be more than happy to provide any information that might help resolve this situation:
Complete transaction details
Date and time of purchase
Email address used for registration
Client name
We greatly appreciate your attention to this matter and look forward to your guidance on how to proceed. Please let me know if you require any additional information from our end.
Thank you so much for your time and assistance.
With warm regards,
Mirko
Hello Mirko,
Thanks for your purchase. Yes, please send these details to hello@wpml.org and we will help you
Complete transaction details
Date and time of purchase
Email address used for registration
Client name
Thanks!
I work for a public university in Portugal. I need to buy the Multilingual CMS Package for multilingual WordPress for one of our webpages, but because we are a public univeristy I have to first register the supplier of the plugins in our accountability system. So, my question is what is the company issuing the invoice after the purchase is completed? is it OnTheGoSystems Limited? and what is the VAT Number of OnTheGoSystems Limited?
Thank you.
Hello Milaydis,
I have replied to your email about this.
Kind regards
Hello Mercedes,
Thank you so much for your quick response and assistance. I wanted to let you know that I’ve just sent all the requested details to hello@wpml.org as you suggested.
I’ve included the transaction information, purchase time, registration email, client name, and my hypothesis about the possible issue with the email being entered in all caps.
I appreciate your help with resolving this matter and look forward to hearing back from the team.
Best regards,
Mirko
Hello Mirko,
I don’t see in our inbox. Let me reach out to you directly.
Hi Mercedes,
I apologize for the confusion. I just realized I made a mistake and sent the details to hello@wpml.com instead of the correct hello@wpml.org address you provided.
I’ve now forwarded all the requested information to the correct address (hello@wpml.org) by directly replying to your email.
Thank you for your patience and understanding.
Best regards,
Mirko
No worries!
I am experiencing big issues with a site migration and support is very slow and it has been going on for weeks and I am losing faith in WPML how can I raise my issue to a higher level please and thanks you
Hello
I see you are a long standing client and was able to check your support log.
There is a ticket that has been waiting for your feedback open since April 10: …/topic/https-www-rvrentacampervan-com-10/
And another one that has been escalated to our development team a month ago
…/topic/existing-pages-are-already-translated-but-trying-to-charge-full-transaction/page/3/
If you are referring to these, I’ve signalled that you are complaining about service. But please go back to those open tickets and put your concern there. In PreSales, we have very limited options to help you and it is not the right channel to use.
Kind regards
I currently have a large website with 12 smaller language subdirectories in a multisite setup on wordpress. The subsites have only around 15 pages all human translated. I want to then move over c.a. 100 pages from the main site to the 12 subdirectories in their respective languages. Can this all be done in wpml or do I need to scrap the multi site and move the 12 directories into the main site? Thanks
Hello
WPML does not work in a distributed way across WordPress databasees. A language switcher will only work across pages in the same WordPress installation. From what I understand from your description, I would expect you to move the 12 subdirectories into a single site which would have 13 languages (the main language and the 12 other ones which are currently in subsites). You could then implement a URL structure of a domain per language and in this way maintain your existing permalink structure.
Heres more on that:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
I hope this has answered your question.
Dear WPML Support Team,
We are considering purchasing a WPML package for our website, and we would appreciate your assistance in clarifying a few points before making a decision:
Which WPML package would best suit our needs if we plan to translate a medium-sized website with multiple languages?
How are translation credits calculated? Do they count every word in the content, or only unique words?
Is it possible to manually edit the translations after they’ve been auto-translated?
Are elements like URLs, meta descriptions, and page titles included in the translation process?
Which automatic translation engine (e.g., DeepL, Google Translate, Microsoft) do you recommend for the best quality results?
Is it possible to translate only selected parts of the website – for example, just the pages within the oriontelekom.rs/poslovni section – and leave the rest untranslated? Can we choose which specific pages or sections of the site to translate, and exclude others?
Thank you in advance for your support!
Best regards,
Nikoleta Tripkovic
Hello
Most of our clients use the WPML CMS license as they are also interested in translating outputs (emails), menus, plugin/theme options and strings ..etc.
All words are counted. Here is more information:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/
Yes it is! You can manually edit your post types at any time.
https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/#how-to-use-manual-translation
Yes, they can be translated and can be included in the translation process
It really depends on your target language and you should check if the target languages are even supported. Some translation engines produce better quality depending on the language selected. Here is more information:
https://wpml.org/announcements/2024/12/wpml-ai-new-language-pairs-and-improvements/#:~:text=With%20this%20update%2C%20WPML%20AI,German%2C%20Italian%2C%20and%20Portuguese.
Yes, it is possible to selectively choose what pages to translate. Pages that have no translation will not show the language switcher.
I think you should also know that you have 30 days to ask for a refund for any reason. In this way, you can try out all the features with confidence.
https://wpml.org/purchase/refunds/
I hope this answers your quesitons
Hi,
My current content is in English and translation is required in NL & FR.
But the default language of the site needs to be NL (mywebsite.nl) and the translations to be ‘mywebsite.nl/en’ & ‘mywebsite.nl/fr’
Is this possible in WPNL settings/configuration?
Thanks
Hello
Yes, this is possible.
Hope this helps.
WPML pricing: is it already the final price customer pays or is it still without taxes? Fo example the 99 $ Multilingual CMS Plan?
Hello
The WPML pricing on the web page is the base price for the yearly subscription (i.e. the product price) Depending on your location and if you are a business or not, we might have to comply with required tax charges/collection as well.
Read here for an example: https://wpml.org/announcements/2015/01/vat-eu/
In short, we will comply with all tax obligations on the final invoice.
For your particular case, please use this contact form to ask our back office team to understand what pricing structure might apply directly to you.
https://wpml.org/home/contact-us/contact-form/
Thanks
Dear Yvette, you recommended us the CMS package with 90,000 translation credits. Our entire website currently contains 65,731 unique words. Will this package be sufficient for us, or will we need to pay extra once we exceed the allowed credit for that package? Thank in advance.
Hello
It’s hard to say as it also depends on how your data is structured. We tend to send phrases to the translation engines.
For exmple, take these two phrases:
“I love apple pie”
and
“Apple pie is my favorite desert”
Here, here are 7 unique words…however the 2 phrases will be translated separately. This means that actually 10 words are going to be translated.
We do implement “Translation Memory” which will recognise commonly used phrases so that any edits to the content will not create brand new translations.
For example, if you modify the first phrase to add another:
“I love apple pie. It’s especially good with whipped cream”
Translation memory would recognise that you already translated “I love apple pie” previously and will only send “It’s especially good with shipped cream.” to the tranlsation engine.
This is discussed ore here. Please read it carefully:
https://wpml.org/documentation/translating-your-contents/how-wpml-keeps-track-of-your-translations/
In summary, the number of unique words is not enough to determine how many credits are required to translate the entire site.
Kind regards
Apologies, Yvette, for the many questions, but your service is still a bit unclear to us, and we genuinely want to use it. If we purchase the CMS license and exceed the 90,000 credits, do we know how much the additional cost would be? Is the extra charge calculated per word or in some other way?
Also, if we decide not to translate the entire website, just the business part https://oriontelekom.rs/poslovni/, is there an option to exclude specific pages from translation so that they don’t appear at all in the English version, or would those pages simply remain in Serbian?
Thank you in advance.
Hello Nikoleta,
There is definitely an option to exclude pages/posts/custom post types from translation from the Translation Management dashboard. If there is no “English” version of the Serbian page, then as long as there is no navigation path or internal link attempting to point to an English version of that page, that section of the website will not exist.
In other words, you do not HAVE to have all your content existing in the target languages. But you should make sure that the navigation menus in the target languages reflect this difference.
With regards to understanding how much additional credits would be needed.
When you select the items to be translated, you will see a kind of “word count” that will represent the base line for credit calculation. However, as discussed in the article, the Translation Memory is not accounted in this first estimation, so if you are editing/updating content, the actual translation cost will be less.
You also have the option to do the following:
– open the post type in the Advanced Translation Editor (ATE)
– the ATE can/will automatically execute the translation and display how much credit *will be* consumed if you decide to accept the translation
– At this point, you can reverse the translation and return the consumed credits to your account You can do this for the whole page, or you can do it segment by segment. In this way, SOME of the page content can consume credits while other parts might be done manually.
With this explanation, let me try to respond to your questions:
You can select the remaining content from the Translation Dashboard to estimate the remaining word count and, therefore, use the estimation calculator to determine how many more credits would be required.
Is the extra charge calculated per word or in some other way?
There is no “extra charge” apart from the word count.
I hope this answers your questions.
Hello Nikoleta,
just to make sure you understand this correctly.
We have an interactive calculator that allows you to estimate the number of credits:
https://wpml.org/documentation/automatic-translation/automatic-translation-pricing/#simulate-your-translation-price
Please check the simulation for your number of words: 65,731
https://wpml.org/wp-content/uploads/2025/04/cal-1.png
https://wpml.org/wp-content/uploads/2025/04/cal-2.png
You will get 90 000 credits in the package so these should suffice or translating 65,731 with the Microsoft engine (look at the credits section on my screenshots). If you stick to DeepL (which is the default engine in WPML), you will need some extra credits.
As one of the options, WPML allows you to manually select which pages to translate automatically:
https://wpml.org/wp-content/uploads/2025/04/sel-1.png
https://wpml.org/wp-content/uploads/2025/04/sel-2.png
All this will help you estimate how much you will pay.
I hope this helps.
what happen after a year of subscription? mean those translation i edited will not translate and i have to buy again?
Hello Darius,
After a year, the renewal fee will be due. If you don’t pay for the renewal you will stop receiving updates and support from us but will be able to keep the translated content on your site.
https://wpml.org/home/terms-and-conditions/#what-happens-if-you-don-t-renew
Kind regards,
I have the main website https://createabusinessinusa.com/ for English content, and another website https://internationaltradingcenter.com/ for the translated Spanish content. Both sites are accessible from the main domain https://createabusinessinusa.com/.
My goal is to have the English content served from https://createabusinessinusa.com/ and the Spanish content served from https://internationaltradingcenter.com/. I would like to have separate multilingual sitemaps for each website – an English sitemap for createabusinessinusa.com and a Spanish sitemap for internationaltradingcenter.com.
Is this setup possible using the TranslatePress plugin?
Currently, I’m using the GTranslate Premium plugin, but it doesn’t support separate multilingual sitemaps. Before switching to TranslatePress, I wanted to confirm if this feature is supported.
Hello Mohammad,
If you are planning to use WPML for translating your website, you will need to have both domains in the same server and use only one WordPress installation. Once you achieve that, you will be able to have different sitemaps per language.
You’ll find more information about it here:
https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/
Regards
I’m working on upgrading the website (it’s quite behind in updates). We’re verifying everything on a development server and I would like to know how to set up the license for the dev server – it’s currently not on a subdomain for the main site, but we can do that if it’s required.
Can you point me to documentation that shows how to set this up?
Thanks.
Hello
I understand that you want information on how to assign a site key to your development server. With any of our licenses you can have a number of development site keys (3 for the Blog, 9 for WPML CMS, and unlimited for Agency). This means that you can keep your production site running and allocate a development site key to your test server.
Here is more information about the difference between a production and development site key (see the section “What are production and development sites?”):
https://wpml.org/faq/how-to-remove-the-this-site-is-registered-on-wpml-org-as-a-development-site-notice/
The same article describes how to switch your site from development to production. In your case, you would just do the opposite but using the same described steps.
Finally, I encourage you to use the WPML Support Forum if you have any further questions as you are a paying customer.
Kind regards
Can WPML redirect a page to the front page if it hasn’t been translated yet?
Hello
Yes, it can. Please read the details on “Fallback” option here:
https://wpml.org/documentation/translating-your-contents/displaying-untranslated-content-on-pages-in-secondary-languages/
Kind regards,
Hello,
We have used WPML since 2019 consecutively. However, I just found that our subscription was broken in Feb.
We didn’t receive any renew notice from WPML this year. That’s why we fail to continue the subscription.
Could we still get the renewal discount? Please kindly help!
Hello
For all account and payment assistance, please use the following form to reach our back office team.
https://wpml.org/home/contact-us/
Thank you!
I have tested Polylang and TranslatePress and both have failed to provide our basic requirements. We do not have budget available so I need to ensure that if I submit a business case to purchase WPML I want to be certain that I won’t run into the same issues with your product.
We are slowly expanding our website presence to include MX-ES. We currently created 2 translated pages. We now would like to post those onto our website with the “menu globe.” So I need to ensure that we do not need our entire site translated automatically. Can use our existing 3 MX-ES pages we created.
When launching the menu we need those pages to appear when selecting MX-ES and pages that are not translated continue to appear in English without throwing an error message. We also need to ensure when reverting back to English the entire site continue to work without throwing errors.
We do not want something that will break existing template. We currently have a mix of WP templates and newer pages in Elementor Full-Width templates.
-Does not auto-create or auto-sync every page
-Does not break Elementor templates
– Lets you assign only the pages you’ve translated
-Gracefully falls back to English for everything else / stable, predictable language switcher
-Provides a clean, reliable menu switcher
-Is fully stable in staging and live environments
-Doesn’t auto-create or override pages
– Lets the rest of the site remain English-only without 404s
I’m hoping you are the solution to our problem. If there is any compatibility that I need to check beforehand please let me know.
Hello Janet,
thank you very much for your interest in WPML. I have covered most of your questions in a video but let me summarize a few things as well.
👉 video on how to add the Mexican Spanish and how you translate using WPML
Mexican Spanish is supported, but you’ll need to add it to your site as a custom language by following my video or this tutorial.
Please note that in terms of automatic translations, WPML will translate your site using Spanish language (not Mexican Spanish). You can use the glossary feature to tell WPML how to handle specific words for Mexican Spanish.
Covered, you will see inmy video how you select pages to be translated.
Covered, WPML is fully compatible with ELementor. If case of issues, please use our support forum. Here’s a video on how to report an issue using our support forum.
Not sure what you mean by “assign”.
By default only translated pages will appear in your menu.
Covered, details in my video.
Covered, details in my video. You can also customize your language switcher and use custom flags.
WPML can be used both for production and staging sites. If you migrate your site that uses some automatic translation you will need to decide what to do with the existing translation memory – if you want to keep two independent translation memories for each of your copy or you need your site to share the translation memory. When you create a copy of your site that uses WPML, WPML will detect this and will ask you if you would like to translate these two pages independently. Details explained on this page: https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/using-advanced-translation-editor-when-you-move-or-use-a-copy-of-your-site/
Covered, I explained this in my video.
Covered.