Problem: The client is unsure about the correct DNS settings for configuring WPML with different domains per language. They have domains like italianbracelet.de, .fr, .eu, and .be, and want each to display content in specific languages based on the domain. Solution: We recommend contacting your hosting provider to add all domains to your DNS setup using parked domains. Specifically, you should request to park domains such as italianbracelet.de, italianbracelet.fr, italianbracelet.eu, and italianbracelet.be as aliases to your main domain. Here are the steps: 1. Contact your hosting provider and request to add a parked domain (alias) to your existing domain. 2. Specify the exact domain names that need to be parked. 3. Follow the guides provided by WPML and your hosting provider for detailed instructions:
If this solution does not resolve your issue or seems outdated, please check the related known issues, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. If further assistance is needed, we encourage you to open a new support ticket.
Problem: The client is developing a site and needs help selecting a cookie consent plugin that is compatible with WPML, supports cookie consent mode V2, and can be used across multiple domains. Solution: We recommend checking our list of WPML-compatible cookie consent plugins to find one that meets your requirements. You can view the list here: WPML Compatible Cookie Consent Plugins. It's important to verify the specific functionalities directly on the plugin's page or with the plugin author, as we ensure compatibility with WPML but do not confirm additional functionalities.
If you need further assistance or if this solution does not resolve your issue, we highly recommend checking related known issues at WPML Known Issues, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please open a new support ticket at WPML Support Forum.
Problem: You are trying to update to the current version of WPML and have installed it correctly. However, you see a message on the plugin page in WordPress stating 'Your WPML account has expired. Purchase today to protect your site from breaking changes in future WordPress releases.' Solution: If you're experiencing this issue, we recommend you try the following steps: 1. Visit https://wpml.org/account/sites 2. Remove the current key. 3. Generate a new production key for that domain. 4. Copy the new key. 5. Go to your site's backend > Plugins > Add new > Commercial. 6. Unregister WPML first from the old key. 7. Re-register WPML with the new key. Additionally, please clear any existing local or server caching.
If this solution does not resolve your issue or seems irrelevant due to it being outdated or not applicable to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your specific case, we highly recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support forum at https://wpml.org/forums/forum/english-support/.
Problem: You need help translating the menu on your site using WPML. Solution: We recommend following our guide to learn how to translate your menu. You can find the guide here: Translating Menus. If you're still experiencing an issue after following the guide, please provide more details about your problem. Uploading screenshots can also be very helpful in clarifying any issues.
Please note that the solution provided might be outdated or not applicable to your specific case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, feel free to open a new support ticket at WPML Support Forum.
Problem: The client has numerous categories in a bilingual GA/EN setup, where categories are randomly set with their original language instead of all being set to GA as intended. Manually adjusting each category's original language for about 150 categories is impractical. Solution: We recommend the following steps to streamline the process of setting GA as the original language for all categories: 1. Delete the translations, keeping only the categories in the default language. 2. Create a dummy product and add all the categories to it. 3. Use the translation editor to translate these categories. If using the advanced translation editor and the categories were previously translated, they should appear translated. 4. Save the product to set GA as the default language for these categories. 5. Navigate to WooCommerce Multilingual > Categories, scroll to the bottom of the page, and click the button to synchronize the categories across all products. Before proceeding, ensure you back up your site and perhaps start with just one or two categories to familiarize yourself with the process and check for any unexpected issues.
If this solution does not resolve your issue or seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: If you're experiencing an issue where a template is not applied to a product page translated with WPML using Elementor Pro, even though it works with other templates. Solution: We recommend the following steps to resolve this issue: 1. Edit the original product and make a minor change (e.g., add a space in the product title). 2. Click the update button to trigger an update for the translation. This change should turn the pencil icon into a circled arrow icon. 3. Edit the translation using the Advanced Translation Editor and complete it. After these steps, the template from the original product should also apply to the translated product.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. We highly recommend opening a new support ticket for further assistance at WPML support forum.
Problem: The client has multiple branches with the same page titles (e.g., 'Dining') under different URLs (e.g., /london/dining, /berlin/dining) within their website. In WPML's Translation Management, these pages appear with the same title without showing their full URL or hierarchy, making it difficult to identify and translate the correct page for a specific branch. Solution: 1. If the pages are not set as child pages but follow a hierarchical structure like destination pages (London, Spain, etc.), you can assign a translation priority when editing the page. This allows you to filter pages by priority in WPML's Translation Management. 2. Another method is to hover over the 'Edit' button for the page in the Translation Management dashboard. This action will display the URL in the browser's status bar or tooltip, showing the post ID. You can use this ID to identify the correct 'Dining' page to translate.
If these solutions do not apply to your case, or if they seem outdated, we recommend opening a new support ticket. We also highly advise checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: You are trying to display individual elements with translation on the frontend of your site, but some elements, like a PowerPack Card Slider, are always displayed in German on the translated English page. Solution: First, ensure that the card slider content is available in the Advanced Translation Editor. Try making a small change to the page title or content, save it, and then update the translation to see if this resolves the issue. If the problem persists, the card slider content might not be registered for translation. We recommend you create a custom XML configuration code to register the card slider content for translation. You can follow our documentation here: How to Register Page Builder Widgets for Translation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We also highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. For further assistance, you can contact us directly at the WPML support forum.
Problem: You are translating products but cannot see the related images in the translated versions. Solution: We recommend you to follow these steps: 1. Navigate to WPML->Settings->Media Translation. 2. Enable the following options: - Translate existing media in all languages - Duplicate existing media for translated content - Duplicate the featured images for translated content 3. Click 'start' and allow the process to finish. After completing these steps, please check your products to see if the images are now visible.
If this solution does not resolve your issue or seems irrelevant due to updates or differences in your case, we highly recommend checking related known issues at https://wpml.org/known-issues/. Please verify the version of the permanent fix and confirm that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum for further assistance.
Problem: The client is experiencing an issue where the language switcher is not visible on mobile devices, and only the default language appears without any dropdown menu for selecting other languages. Solution: We recommend checking if the translated pages are still in the review phase or saved as drafts, as this could be why the language switcher does not display other languages. Here are the steps to resolve the issue: 1. Ensure that the Translation review is completed by following this guide: How to review automatic translations on your site. 2. From the WordPress dashboard, switch to a secondary language using the language switcher in the top bar of the admin area. 3. Navigate to "Pages > All Pages." 4. Check if the status of the pages is set to 'Published'. If they are in 'Draft' status, publish them by clicking on the "Quick Edit" button below the page name and changing the status to Published.
If this solution does not apply to your case, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum at WPML Support Forum.
Problem: The client was experiencing an issue where, despite entering Spanish translations for checkout fields using WPML, the fields were still displaying in English during the checkout process in Spanish. Solution: We recommended the following steps to resolve the issue: 1. Ensure a backup of the live site is available. 2. Navigate to the directory:
wp-content/languages/plugins
3. Rename or remove the file named
woo-checkout-field-editor-pro-es_MX.l10n.php
. We suggested renaming it by adding '.deactivate' at the end of the file name. This action should resolve the issue upon reloading the front end.
If this solution does not apply to your case, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the issue persists, please do not hesitate to open a new support ticket at WPML support forum.
Problem: The client is developing a site and wants to add the Danish language. They encountered issues where 'Validate on save' shows 'Not valid', and the backend won't open after attempting to deactivate WPML. Solution: First, ensure that the subdomain for the Danish language points correctly to the root folder. This involves configuring the DNS settings. You can find detailed instructions on how to do this here: https://wpml.org/documentation/getting-started-guide/language-setup/language-url-options/how-to-use-wpml-with-different-domains-per-language/#2-configure-the-dns-settings. Once the DNS settings are correctly configured, try to validate the site again. If the problem persists or the solution provided here is not applicable due to being outdated or not matching your case, we recommend opening a new support ticket. Additionally, please check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, you can also contact our support team directly at the WPML support forum.
Problem: You are working on a site under development and trying to ensure that the Rank_Math plugin and its database entries are completely removed. However, strings related to the Rank_Math plugin are still showing up even after the plugin has been eradicated. Solution: If you're experiencing this issue, we recommend you try removing strings from a specific domain in WPML > String Translation. Please follow the instructions in the second part of the section "How to Delete a String" to remove strings by domain. You can find the detailed steps in our documentation here: WPML String Translation Documentation.
If this solution does not apply to your case, or if it seems outdated, please open a new support ticket. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins.
Problem: You deactivated the WPML plugin, which led to issues like duplicated pages and media on your site. Solution: To resolve the duplicated media and properly reset WPML, we recommend following the steps outlined in this documentation: Deleting languages and plugin data by doing a WPML reset on your site. It's important to note that the media is not physically duplicated; there is just an extra database record acting as a translation of the original. For closing your WPML account, please refer to the guidance provided in this forum post: Cancel subscription and delete WPML account. If you need your account to be fully deleted, contact us directly at hello@wpml.org.
If this solution does not apply to your situation, or if it seems outdated, we highly recommend opening a new support ticket. Also, check related known issues at https://wpml.org/known-issues/, verify the version of the permanent fix, and confirm that you have installed the latest versions of themes and plugins. For further assistance, please visit our support forum.
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