Problem: The client needed to reschedule their onboarding call but no longer had the initial email invitation. Solution: 1. We confirmed the client's email address. 2. We requested the client to provide the alternative email address if the invitation was received on a different one. 3. We informed the client that we would notify the relevant department to resend the invitation. 4. We confirmed that the invitation would be resent, allowing the client to reschedule the onboarding call.
Problem: If you're experiencing an issue where products in other languages still show in the Language Selector, leading to a 404 error because the product is not published in those languages, follow these steps.
Solution: 1. Go to the WPML settings page. 2. Change the setting for the Product Custom Post Type (CPT) to 'Translatable - only show translated items'. 3. This will ensure that only translated products appear in the Language Selector, preventing 404 errors for untranslated products.
Problem: The client is trying to detect strings for translation within a Bricks Builder element named "code". The client attempted to use existing documentation for Elementor and HTML but found that these guides did not work for their specific case.
Problem: The client has set up automatic translation for their website but the translated pages are not appearing in the synchronized menu. Solution: We recommend checking the Pages section to ensure that all pages that should appear in the menu are fully translated, approved, and published. Once this is confirmed, synchronize the menu again to reflect the changes. If this solution does not seem relevant to your issue, please open a new support ticket with us.
Problem: The client is attempting to translate the homepage using WPML and Elementor, but is encountering issues with a widget from the Medilink theme by radiustheme, which is not on our compatibility list. Some texts remain untranslated and are still displayed in English.
Problem: The client has translated blog posts from English to Dutch. While the posts display correctly on the home page in both languages, there is an issue with the Dutch posts not displaying correctly on the blog overview page. Solution: We have reviewed the Dutch blog overview page and found that the posts are displaying correctly. Upon further review the client resolved the issue before we could check by purging the cache. If you have a similar issue, please make sure to clear the caches and test it again.
Problem: The client is experiencing issues with automatic translation of products in bulk through Translation Management. The products added for translation are stuck in the queue and not being processed. Solution: We recommend the following steps to resolve the issue: 1. Go to WPML > Support > Troubleshooting in your WordPress dashboard. 2. Scroll down and click on the button labeled "Cancel in-progress Automatic translation job." 3. Then, navigate to WPML > Translation Management > Jobs. 4. Delete any Jobs that are marked with an "in progress" status.
After completing these steps, clear both the site and browser caches, and then try to resend the Jobs for Automatic translation.
Problem: The client is experiencing an issue where switching between the profile and the main page results in being taken to different language versions of the site. Specifically, navigating from the Ukrainian or Russian version to the main page redirects to the English version instead of staying on the same language. Solution: 1. We found that the menu links for the profile were not translated. To resolve this, we recommend creating a Custom Link in the menu for the profile page in each language. This can be done by visiting the profile in each language, copying the page URL, and then adding it as a Custom Link in your menu. 2. If clicking the profile icon redirects to the profile in the default language, this is due to the theme generating the link dynamically based on the user's session. This behavior is not translatable by WPML and would need to be addressed by the Theme Author.
Problem: The client was experiencing an issue where the translated version of a page would flash up and then disappear, leaving what appeared to be an empty page except for the page title.
Solution: 1. We recommended the client to take a full backup of their website and database. 2. We advised deactivating all plugins except WPML and its addons to check if the issue persists. 3. We suggested activating each plugin one by one and checking the issue after each activation to identify any conflicting plugins. 4. If the problem remained, we recommended repeating the steps with a default WordPress theme. 5. The client discovered the issue was with the Divi theme, as the problem did not occur with a default theme and only WPML activated. 6. We asked the client to confirm if the translated version was visible in the translation editor with Divi active. 7. We requested access to the site to further investigate the issue. 8. We instructed the client to make a minor edit and update the translation using the translation editor, then check if the translated page works correctly on the front end.
If this solution does not seem relevant to your situation, please do not hesitate to open a new support ticket with us.
Problem: The client is using different domains per language and experiencing a 403 error when switching languages on their website. Solution:
This error is caused by WPML triggering a mod_security rule (218500) from COMODO WAF, which is interpreted as an SQLmap attack.
We recommend the client contact the hosting support and ask them to whitelist the website for this mod_security rule.
Problem: The client is trying to replace the word "Starpsumma" with "Summa" in the PDF invoice generated by WooCommerce. Despite adding the translation in the String Translation, the issue persists. The correct word appears when downloading the invoice directly from WooCommerce, but not when the customer receives the PDF via email.
Solution: 1. We suggested deactivating the WPML plugin to check if it affects the issue. 2. If the problem remains, we recommended contacting the support team of the PDF Invoice plugin for further assistance. 3. If deactivating WPML resolves the issue, we asked the client to replicate the problem on a provided sandbox site to allow us to investigate further. [Client reported that updating the PDF invoice plugin seems to solve the issue.] If this solution doesn't look relevant, please open a new support ticket.
Problem: The client wants to allow a chosen translator to edit glossary entries without giving them admin rights.
Solution:
To enable a non-admin user to edit Glossary entries without admin rights, you can add them as a 'Translation Manager' in WPML -> Translation Management -> Translators. For guidance on working with Translation Managers, please see our documentation here.
To add, edit, or delete Glossary entries, you should navigate to WPML -> Translation Management -> Tools -> Glossary. For more detailed instructions, you can refer to our documentation on how to create and manage glossary entries.
The client was experiencing an issue where the HOME page was not fully translating from English to Spanish, showing 99% completion. Additionally, when switching from English to Spanish on the HOME page, the page would not display in Spanish, and the menu item would revert back to English. This issue was not present on other pages.
Client was having also some difficulties translating pages which he successfully was able to translate by following our guide on translating WoodMart theme.
If this solution does not seem relevant to your issue, please do not hesitate to open a new support ticket with us for further assistance: WPML support forum.
This page includes support tickets that are resolved and documented. Looking for tickets that are “in progress”? Visit the complete support tickets archive
