Problem: Der Kunde versucht, den Home-Link im Logo zu übersetzen, sodass er auf die entsprechende Sprache umleitet. Das Logo wurde in Bricks Builder eingefügt und führt derzeit auf eine spezifische URL. Die Header-Datei enthält jedoch keine übersetzbaren Links. Solution: Beachtet dazu bitte, dass man dieses Problem auf einer neuen Test-Site nicht bestätigen konnte. Man konnte dort die Link URL des Images (Logo) wie erwartet im WPML Übersetzungseditor übersetzen. Anlternative: 1) Gehe zu Bricks > Templates. 2) Öffne das "Header" Template im WordPress Editor. 3) Stelle in der rechten Seitenleiste unter "Translations" die Übersetzungsmethode auf "WordPress Editor". 4) Übersetze den Header mit dem WordPress-Editor und setze die Logo-Links manuell in jeder Sprache. Für detaillierte Anweisungen zur Verwendung verschiedener Übersetzungsmethoden besuche bitte https://wpml.org/documentation/translating-your-contents/using-different-translation-editors-for-different-pages/.
Sollte das Problem weiterhin bestehen oder auf anderen Seiten oder Templates auftreten, empfehlen wir, einen neuen Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass die neuesten Versionen von Themes und Plugins installiert sind.
Problem: You want to translate a form on your website using The Plus Addons for Elementor Pro, but the corresponding fields for translation do not appear. Solution: We have updated the XML configuration to include all necessary fields for translation. Please update WPML > Settings > Custom XML configuration with the following code:
If this solution does not resolve your issue or seems outdated, we recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If further assistance is needed, please open a new support ticket at WPML support forum.
Problem: The client was experiencing an issue where the phone number in the DIVI Global Header was displaying in German across all languages, despite previous correct settings. The section to edit this header was also not visible. Solution: We advised the client to check under DIVI Layouts where multiple Global Sections (Menü 1, Menü 2, and Menü 3) might be overwriting the header settings. By opening these sections and searching for the phone number, the client was able to locate and correct the numbers. Additionally, to allow translating numerical values such as phone numbers, we provided a code snippet to be added to the theme's functions.php file:
After adding this code, the client should resave the primary language page so the Advanced Translation Editor can rescan and show the numbers for translation.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If issues persist, please open a new support ticket.
Problem: Der SENDEN-Knopf erscheint nicht in der Übersetzung in WPML, wenn er sich in der dritten Spalte eines mit Fluent Form erstellten Formulars befindet. Er ist jedoch übersetzbar, wenn er unterhalb platziert wird. Solution: Wenn Sie dieses Problem erleben, empfehlen wir Ihnen, das spezielle Addon von Fluent Forms zu verwenden, das die Integration mit WPML ermöglicht und die Übersetzung des SENDEN-Knopfes in seiner aktuellen Position unterstützt. Sie können das Addon hier finden: Fluent Forms WPML Integration. Für detaillierte Anweisungen zur Einrichtung besuchen Sie bitte: Anleitung zur mehrsprachigen Formulargestaltung mit Fluent Forms und WPML.
Falls diese Lösung veraltet ist oder nicht auf Ihr Problem zutrifft, empfehlen wir Ihnen, ein neues Support-Ticket zu eröffnen. Wir empfehlen auch, die Seite mit bekannten Problemen (https://wpml.org/known-issues/) zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Für weitere Unterstützung besuchen Sie bitte unser Support-Forum: WPML Support-Forum.
Problem: The client was experiencing a 'Too Many Redirects' error on course details pages when WPML String Translation was active in conjunction with Tutor LMS on their educational website. This issue did not occur on other pages or when WPML was deactivated.
Solution: We identified two main issues causing the problem: 1) The necessary WPML addon for Tutor LMS Pro was not activated. We recommended activating this addon through Tutor LMS Pro -> Addons -> WPML. 2) There was a corruption in the database option '[tutor_option]course_permalink_base', which stores the base slug for courses. We fixed this by searching for this option in String Translation, changing the language, removing it, and then redefining it in the settings first in Arabic and then back to English. We also removed its Arabic definition from String Translation to prevent future issues.
If this solution does not resolve your issue, or if it seems outdated or irrelevant to your case, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.
Problem: The client is attempting to translate media on their WordPress site using WPML but encounters issues because the media is not translated. The Houzez Theme used by the client is currently not marked as compatible with WPML, which complicates the translation process. Solution: 1. To translate media elements, follow the steps in our official documentation: WPML Media Translation Guide. 2. Meta information for images (like alt and caption) will only be translated automatically if they are used on a page or post that is translated using the WPML Translation Editor. However, since the Houzez Theme is not compatible, we recommend translating this information manually within the media library or using WPML > Media Translation. 3. For images used as a background in page builders like Elementor, ensure they are part of the content to be translatable automatically. If the image is added as a style setting (e.g., background-image), it will not be translated automatically. 4. If encountering issues with theme compatibility, inform the Houzez Support about the issues between Houzez and WPML for further assistance.
Please note that this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket.