Problem: The client reported an issue where the FAQ page translated using WPML still displayed in English on the German version of their site. Additionally, there were problems with the FAQ group showing a message that no items were present in German, despite being fully populated in English. The client uses the Heroic FAQs plugin. Solution: We identified a compatibility issue between the Heroic FAQs plugin and WPML. We recommended reaching out to the plugin's developers to report the issue and suggest their participation in the WPML Go Global Program to enhance compatibility. As a temporary workaround, we suggested setting the FAQ group to 'Not translatable', creating a separate FAQ group for German, and manually assigning this new group to the German page. This method was tested and confirmed to work on a staging site.
If this solution does not resolve your issue, or if it seems outdated, we highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. Should the problem persist, please do not hesitate to open a new support ticket at our support forum.
Problem: Wenn Sie kürzlich eine Fehlermeldung im Backend erhalten haben, die auf ein Problem mit einigen Datenbanktabellen hinweist und Emojis in bestimmten Page Builders verwendet werden, könnte dies die Ursache sein. Der Fehler könnte speziell auftreten, wenn Inhalte wie 'You're booking appointments — but not getting paid upfront 💰' übersetzt werden. Solution: Bitte überprüfen Sie, ob die Übersetzung des betroffenen Inhalts wie erwartet funktioniert. Sollte dies der Fall sein, können Sie die Fehlermeldung schließen und mit Ihren Übersetzungen fortfahren.
Falls das Problem weiterhin besteht oder die Lösung aufgrund von Aktualisierungen oder spezifischen Umständen nicht relevant ist, empfehlen wir Ihnen, einen neuen Support-Ticket zu öffnen. Wir empfehlen auch, die Seite mit bekannten Problemen unter https://wpml.org/known-issues/ zu überprüfen, die Version der dauerhaften Lösung zu verifizieren und zu bestätigen, dass Sie die neuesten Versionen von Themes und Plugins installiert haben.
Problem: The product elementor loop grid template does not update in the translated version, specifically the margins and padding. Solution: We found that the product loop template's status was "Waiting for review", which seemed to have gotten stuck. We resolved this by going to WPML > Translations, filtering for jobs that need a review, and then using the dropdown bulk option to accept the review. Please test your site again to see if the issue is resolved.
If you're experiencing this issue or if it occurs again, we recommend trying the steps we used. However, this solution might be outdated or not applicable to your case. We highly recommend checking related known issues at https://wpml.org/known-issues/, verifying the version of the permanent fix, and confirming that you have installed the latest versions of themes and plugins. If the problem persists, please open a new support ticket at WPML support forum.
