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36,981 Responses to “Pre-sales Questions”
Hi,
I’m looking for the best way to build a web site with three languages (FI, EN, CH). Only FI version will have a Woocommerce store at first. Stores will open for other languages later. Is there a way to hide the store from EN and CH with WPML?
Hello Minna,
yes, no problem. WPML offers a number of ways to handle such cases. For example, you don’t translate your products and your WooCommerce pages. Then you can exclude pages without translations from being shown in the language switcher. You can also enable an option in WPML settings to always show products in the original language if the translation doesn’t exist.
I have a big problem with WMPL media.
Wordpress and all plugin are upt do date.
When WMPL Media is activated I connot upload images. When WMPL media is deactivated I cannot see my new uploads in the wordpress media library. So I am contantly activating and deactivating WMPL media. I go crazy.
Hello Hans, sorry to hear that you are having issues with WPML. For technical issues, please open a ticket in our support forum. I’m sure one of our supporters will help you solve it. Here, in pre-sale questions, we can only help you with some general questions related to buying WPML.
We want to get more out of multilingual for our client’s website, and it looks like WPML might offer the features we are loking for.
I see you have a migration tool for Polylang to WPML, and that Polylang is one post per language. We curretly use Bogo which is also one post per language, do you have a similar migration tool for bogo – if so, then were sold on the Agency license.
Hello Tim,
I am afraid we have nothing specific for Bogo but you will be able to ask for help at our forum, where one of our supporters will assist you, if you need it.
I am planning to use Gantry 5 Framework and Rockettheme Theme on WordPress 4.9 for a new multilingual site. Is WPML compatible with this configuration ?
Hello Did,
The last we heard of the author was that he was going to implement WPML compatibility but we have not heard back from him again. In any case you are welcome to try WPML and see how it works in your configuration.
If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Hello,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Hello Oliver,
I’ve checked your email and you don’t have any WPML subscription so I guess it was bought by your client. He/she can use this link to reset the password: https://wpml.org/account/lost-my-password/
If that doesn’t help, please use this form and send us some details that will help us to look your client up in our system, such as his/her email address, his/her order number.
I will ask our admins to check who registered this site. It might take a while. The best way would be to reset the password with the link I sent you in my previous reply.
Thank you for your reply. The problem we have is no one here knows which email was used to register the account and your form does not give an option to find the registered email. If we buy and register again can this be refunded if you find the registered account? It is stopping a major part of the website from working at the moment as WP has been updated and WPML needs an update.
Hello Sercan,
This will depend on what you want to translate. The Blog version includes the core plugin only. More info here https://wpml.org/purchase/
I’m looking to purchase WPML to replace an existing license provided by a developer that don’t care about us anymore. However, I’ll have some questions before. I was looking to two different articles about how to transfer the license to a new account. The company who worked on our Web site provides a WPML license, however now we’re having an issue with the language selector, I want to open a ticket, but I can’t because I don’t have access to the company account and they don’t want to help us anymore. So, I want to purchase a license on my own, remove the license they gave us and put mine instead.
https://wpml.org/forums/topic/change-site-key/
Does this procedure may work even if our web site is registered under another user account that don’t want to assist us anymore? Can I just have the possibility to register our Website under a new account even if it’s already registered elsewhere?
Also, we have a Woocommerce installed. Should I choose WPML multilingual blog plan or CMS plan? I think I need to select at purchase the CMS plan at $79 but I want to make sure because we only have one website, so I don’t want to pay for 3 if it’s not required. If you want to have a look to what we have at this time, you can check our website by going to http://www.canadialog.com.
Finally, I’d like to have the possibility to purchase a license for life with the possibility to contact support when needed. I heard that it was possible, can you please provide me a price if it is?
Btw, I really dislike having to contact WPML only over a forum and that my exchange must be public. Really bad. Please provide private support forms… posting publicly on a forum remove all the privacy if I need to give you confidential information.
Hello Alex,
Thanks for your interest.
You can register your site through the new account. Simply remove the subscription key from your wp-admin, in Plugins> Add new> tab Commercial and then generate the key through the new account and paste it on your site.
To translate your WooCommerce site you will need the CMS subscription.
I am afraid we no longer sell lifetime subscriptions, we now offer yearly subscriptions with automatic renewals. If you need to post confidential info at the forum the assigned supporter will enable the private reply box.
Hello WPML team its Paul i have a question regarding WPML plugin. Just wondering if you can guide my through all stages of configuration for my website to be translated in all languages. Thanks again.
Hello Paul,
you can use our tutorials and documentation. If you get stuck, you can ask for help in our support forum. But if you need a sort of individual consultations, you can ask one of our contractors.
I will be creating a multilingual website. The main language is English and we need to have it also in Hebrew. Will WPML translate the English into Hebrew, or do I have to get a translator?
Hello Wendy,
you can configure WPML to use both English and Hebrew.
Actually, you can use WPML for any language but please note that it doesn’t translate your content fully automatically.
WPML will help you to translate your content but it’s not intended for automatic translation of the entire site.
We have a translation editor that allows you to start with machine translation (automatic translation), but the idea is that a human will review the translations.
Very often, machine translation is not accurate enough to appear as your official content on your website.
Hello Juniawan,
here’s the list of required plugins for creating a multilingual online store. The Multilingual blog package won’t suffice. You need to have at least the Multilingual CMS.
Firs of all thank you good plugin for translate malti language wordpress theme.
I’m PressLayouts author and we compatible wpml plugin with our theme, our we have use use below custom language switcher code and display horizontal list not dropwon box. http://prntscr.com/kv8myy
So please you can let me, How to display dropdown box in Custom Language Switcher.
Hello Hasmukh,
I’m not sure if I understood your expectations.
Your site doesn’t seem to use WPML and it’s not a WordPress-based site either, so I’m confused.
If you are a theme author and you want to make your theme compatible with WPML, please apply here: https://wpml.org/documentation/theme-compatibility/go-global-program/
In general, WPML allows you to display the language switcher as a dropdown. If you need some detail instructions on how to set it up for your specific website, please ask this question in our support forum.
Hola, necesitaria un pluguin para traducir mi sitio web, es un sitio que casi cada día se publica viviendas y necesitaria que la tradución fuera automatica con posibilidad de editar caso fuera necesario.
Las traducciones son automaticas?
Puedo instalar facilmente, y corregir solo lo que no me traduzca bien?
Si es así hay un video o tutorial de como se hace para que vea antes de comprar?
La licencia se compra solo una vez o hay que pagar una cuota anual para que siga traduciendo?
Gracias!
I’m wondering if this plugin offers a menu, or drop down that I can easily put in the header of my website so people can choose the language that they prefer?
Hola he comprado la licencia de Agencia Multilingüe, porque uiero instalar en varios sitios.
He instalado en uno para hacer una proeba pero no consigo que me traduzca, me habéis enviado como hacer la traducción con Advanced Translation Editor pero no se donde ni como descargarlo.
Gracias!
Hi,
I’m looking for the best way to build a web site with three languages (FI, EN, CH). Only FI version will have a Woocommerce store at first. Stores will open for other languages later. Is there a way to hide the store from EN and CH with WPML?
Thanks!
Hello Minna,
yes, no problem. WPML offers a number of ways to handle such cases. For example, you don’t translate your products and your WooCommerce pages. Then you can exclude pages without translations from being shown in the language switcher. You can also enable an option in WPML settings to always show products in the original language if the translation doesn’t exist.
Hi Agnes,
Thanks for your reply. Sounds great, such an easy way to do it, nice!
I have a big problem with WMPL media.
Wordpress and all plugin are upt do date.
When WMPL Media is activated I connot upload images. When WMPL media is deactivated I cannot see my new uploads in the wordpress media library. So I am contantly activating and deactivating WMPL media. I go crazy.
hope there is an easy fix !
Hello Hans, sorry to hear that you are having issues with WPML. For technical issues, please open a ticket in our support forum. I’m sure one of our supporters will help you solve it. Here, in pre-sale questions, we can only help you with some general questions related to buying WPML.
Hi there,
We want to get more out of multilingual for our client’s website, and it looks like WPML might offer the features we are loking for.
I see you have a migration tool for Polylang to WPML, and that Polylang is one post per language. We curretly use Bogo which is also one post per language, do you have a similar migration tool for bogo – if so, then were sold on the Agency license.
Hello Tim,
I am afraid we have nothing specific for Bogo but you will be able to ask for help at our forum, where one of our supporters will assist you, if you need it.
Hope this helps!
Hi,
I am planning to use Gantry 5 Framework and Rockettheme Theme on WordPress 4.9 for a new multilingual site. Is WPML compatible with this configuration ?
Thanks !
Hello Did,
The last we heard of the author was that he was going to implement WPML compatibility but we have not heard back from him again. In any case you are welcome to try WPML and see how it works in your configuration.
If it does not suit your needs we will refund you https://wpml.org/purchase/refunds-policy/
Kind regards,
Hey guys, is this theme compatible? Thanks! https://www.showthemes.com/conferencepro-demo/
Hello,
We have not tested this theme but it should work well, if it was coded following WordPress standard. Here is a list of the themes we have tested https://wpml.org/documentation/theme-compatibility/. In any case, you will be able to ask for help at our forum, if needed and we can also contact the author. You are welcome to try WPML and see how it works for you, you have until 30 days to try it and ask for a refund https://wpml.org/purchase/refunds-policy/.
Kind regards,
Hi,
We urgently need to recover the license for WPML on our clients website. What is the best way about sorting this?
Thanks
Hello Oliver,
I’ve checked your email and you don’t have any WPML subscription so I guess it was bought by your client. He/she can use this link to reset the password: https://wpml.org/account/lost-my-password/
If that doesn’t help, please use this form and send us some details that will help us to look your client up in our system, such as his/her email address, his/her order number.
We need access to the license for http://www.synergymallorca.com
Can you please help. Thank you
Oli
I will ask our admins to check who registered this site. It might take a while. The best way would be to reset the password with the link I sent you in my previous reply.
Hi,
Thank you for your reply. The problem we have is no one here knows which email was used to register the account and your form does not give an option to find the registered email. If we buy and register again can this be refunded if you find the registered account? It is stopping a major part of the website from working at the moment as WP has been updated and WPML needs an update.
I look forward to hearing from you.
Thanks
Oli
Hello Oli,
If you let me know the url where WPML is installed I can try to find the account too.
Let me know please?
Thanks,
Hi,
I’m considering to buy the blog version of your product, will it be sufficient?
Hello Sercan,
This will depend on what you want to translate. The Blog version includes the core plugin only. More info here https://wpml.org/purchase/
Kind regards,
g’day, trying to determine which theme is the most compatible with WPML using elementor pagebuilder.
Can you please recommend the best option ref: paid/free version of the following themes.
OceanWP
Generatepress
Astra
Thank you in advance for your assistance
Hello Henry,
You can translate your site with WPML and Elementor https://wpml.org/documentation/plugins-compatibility/elementor/
We also have guides to translate Astra, GeneratePress and OceanWP
https://wpml.org/documentation/theme-compatibility/creating-multilingual-websites-wpml-astra/
https://wpml.org/documentation/theme-compatibility/translating-generatepress-theme-using-wpml/
https://wpml.org/documentation/theme-compatibility/build-multilingual-wordpress-sites-using-oceanwp-theme-and-wpml/
Yes the url is http://www.synergymallorca.com
Is that enough information to find it?
Thanks
Hello Oli,
I am afraid I have not found anything for this url. Let me contact you privately via e-mail about this.
Best,
Cant see my comment so posting again…
Hello,
I’m looking to purchase WPML to replace an existing license provided by a developer that don’t care about us anymore. However, I’ll have some questions before. I was looking to two different articles about how to transfer the license to a new account. The company who worked on our Web site provides a WPML license, however now we’re having an issue with the language selector, I want to open a ticket, but I can’t because I don’t have access to the company account and they don’t want to help us anymore. So, I want to purchase a license on my own, remove the license they gave us and put mine instead.
https://wpml.org/fr/forums/topic/changing-product-key-while-keeping-settings/
With this one, I have no way to remove the key from their account by going to https://wpml.org/account/sites/ because I can’t login to the account.
https://wpml.org/forums/topic/change-site-key/
Does this procedure may work even if our web site is registered under another user account that don’t want to assist us anymore? Can I just have the possibility to register our Website under a new account even if it’s already registered elsewhere?
Also, we have a Woocommerce installed. Should I choose WPML multilingual blog plan or CMS plan? I think I need to select at purchase the CMS plan at $79 but I want to make sure because we only have one website, so I don’t want to pay for 3 if it’s not required. If you want to have a look to what we have at this time, you can check our website by going to http://www.canadialog.com.
Finally, I’d like to have the possibility to purchase a license for life with the possibility to contact support when needed. I heard that it was possible, can you please provide me a price if it is?
Btw, I really dislike having to contact WPML only over a forum and that my exchange must be public. Really bad. Please provide private support forms… posting publicly on a forum remove all the privacy if I need to give you confidential information.
Thanks,
Hello Alex,
Thanks for your interest.
You can register your site through the new account. Simply remove the subscription key from your wp-admin, in Plugins> Add new> tab Commercial and then generate the key through the new account and paste it on your site.
To translate your WooCommerce site you will need the CMS subscription.
I am afraid we no longer sell lifetime subscriptions, we now offer yearly subscriptions with automatic renewals. If you need to post confidential info at the forum the assigned supporter will enable the private reply box.
Let me know if you have any further question.
Kind regards,
Hello WPML team its Paul i have a question regarding WPML plugin. Just wondering if you can guide my through all stages of configuration for my website to be translated in all languages. Thanks again.
Hello Paul,
Thanks for your interest. You are welcome to use this guide to install WPML https://wpml.org/faq/install-wpml/
Here is our Getting Started guide which will help you configure the languages and set up WPML on your site
https://wpml.org/documentation/getting-started-guide/
Kind regards,
Hello Paul,
you can use our tutorials and documentation. If you get stuck, you can ask for help in our support forum. But if you need a sort of individual consultations, you can ask one of our contractors.
Hi,
I will be creating a multilingual website. The main language is English and we need to have it also in Hebrew. Will WPML translate the English into Hebrew, or do I have to get a translator?
Thank you,
Wendy
Hello Wendy,
you can configure WPML to use both English and Hebrew.
Actually, you can use WPML for any language but please note that it doesn’t translate your content fully automatically.
WPML will help you to translate your content but it’s not intended for automatic translation of the entire site.
We have a translation editor that allows you to start with machine translation (automatic translation), but the idea is that a human will review the translations.
Very often, machine translation is not accurate enough to appear as your official content on your website.
You can learn more about the new Advanced Translation Editor here.
Thank you, Agnes. I understand.
Hi,
I thought I posted but I don’t see it; so, sorry if this shows up twice.
I’ll be creating a multilingual site. We need it in English and Hebrew. Does WPML do any translation for you, or do I have to hire translators?
Thanks,
Wendy
Your previous question has been awaiting moderation. I’ve just replied.
Hello WPML Team, its Paul. Just wondering if you received my last email?
Hello Paul,
your previous question has been awaiting moderation. I’ve just replied.
Which minimum package should I purchase to support with woocommerce?
Is it enough to purchase Multilingual blog?
Regards,
Jun
Hello Juniawan,
here’s the list of required plugins for creating a multilingual online store. The Multilingual blog package won’t suffice. You need to have at least the Multilingual CMS.
Hello WPML Team,
Firs of all thank you good plugin for translate malti language wordpress theme.
I’m PressLayouts author and we compatible wpml plugin with our theme, our we have use use below custom language switcher code and display horizontal list not dropwon box.
http://prntscr.com/kv8myy
So please you can let me, How to display dropdown box in Custom Language Switcher.
Thank you.
Hello Hasmukh,
I’m not sure if I understood your expectations.
Your site doesn’t seem to use WPML and it’s not a WordPress-based site either, so I’m confused.
If you are a theme author and you want to make your theme compatible with WPML, please apply here: https://wpml.org/documentation/theme-compatibility/go-global-program/
In general, WPML allows you to display the language switcher as a dropdown. If you need some detail instructions on how to set it up for your specific website, please ask this question in our support forum.
Hola, necesitaria un pluguin para traducir mi sitio web, es un sitio que casi cada día se publica viviendas y necesitaria que la tradución fuera automatica con posibilidad de editar caso fuera necesario.
Las traducciones son automaticas?
Puedo instalar facilmente, y corregir solo lo que no me traduzca bien?
Si es así hay un video o tutorial de como se hace para que vea antes de comprar?
La licencia se compra solo una vez o hay que pagar una cuota anual para que siga traduciendo?
Gracias!
Hola Kessia:
Gracias por tu interés. WPML ofrece traducción automática a través de nuestro Advanced translation editor https://wpml.org/documentation/translating-your-contents/advanced-translation-editor/. La suscripción es anual, con renovaciones automáticas.
Saludos,
I have a WPML subscription. Does this cover WPML for BeeBox, or is that an additional purchase?
Yes, it does. Please see more details here:
https://wpml.org/translation-service/wordbee-beebox/
If you have additional questions, please open a ticket in our support forum.
Hello.
The life time purchase option isn’t available anymore?
I would consider that over subscriptions even if the final price is higher.
Thank’s
J
Hello João,
I am afraid we no longer offer lifetime subscriptions.
Kind regards,
Hey there
I’m wondering if this plugin offers a menu, or drop down that I can easily put in the header of my website so people can choose the language that they prefer?
Also what languages does your plugin support?
Thanks.
Hello Heather,
Yes, this is called a language switcher. More info here https://wpml.org/documentation/getting-started-guide/language-setup/#language-switcher
WPML supports all languages, if it’s not on the list of default languages you can add it manually https://wpml.org/documentation/getting-started-guide/language-setup/#site-languages
Hope this helps!
Hi, is WPML compatible with Divi Builder?
Hello Helen,
Yes, it is compatible with Divi Builder. Please check this guide https://wpml.org/documentation/theme-compatibility/divi-builder/
Best,
Hola he comprado la licencia de Agencia Multilingüe, porque uiero instalar en varios sitios.
He instalado en uno para hacer una proeba pero no consigo que me traduzca, me habéis enviado como hacer la traducción con Advanced Translation Editor pero no se donde ni como descargarlo.
Gracias!
Hola Kessia:
¿Siguió esta guía? Si necesitas ayuda puedes contactar nuestros soportes en el foro.
Saludos,
Hi there.
I really wants to buy the Multilingual CMS option, but I don’t have enough money in one single card.
Can I pay using two credit cards? I mean $75 from one card and $5 from the other.
I know that this might sound like a weird question, but I really want to empty my cards.
Just in case this is not possible I have another questions:
– There is any difference concerning SEO between the Mulitllingual CMS and the Multilingual Blog?
– What is XLIFF interface?
– Im using WP backery in my site. Would I be able to use the Multilingual Blog to Trabslate the content?
Thanks for the awnser 🙂