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40,573 Responses to “Pre-sales Questions”

  1. I am looking forward to purchasing a full membership at WPML, package to translate my website into many other languages, since my “main clients” will be in “non-English” speaking countries. I plan to use Thrive Themes to help build my website at WorPress.org, So, the ability to use and integrate WPML with Thrive products is an absolute “must” !!
    Please give me the good news that indeed your WPML products do work with Thrive Themes 🙂
    Thank you for your time and kind attention.
    Cyrus

    • We haven’t done testing between WPML and Thrive Architect, so I’m not sure how they work together. If the folks at Thrive will be interested, we’ll be happy to review compatibility together.

      In the meanwhile, I did some research and found that some of our clients are using Thrive. For example, this support thread explains how to translate designs by Thrive Architect:
      https://wpml.org/forums/topic/how-to-use-wpml-with-thrive-architect-from-thrivethemes/#post-1491821

      I hope that this helps. As a paying client for Thrive Themes, you can tell them that you are interested in them working with us. If more of their clients will encourage Thrive to test compatibility with WPML, we’ll be very happy to do this work together.

      • Dear Amir, Thank you so much for your detailed and prompt reply, much appreciated.

        Regarding the same question, I got the following reply from Thrive and here I quote: “” …. Thrive Themes products can be used for multilingual websites. PolyLang and
        WPML are popular among our customers, both should work fine with our
        products. … “”.

        So I think may be they have already tested it on their end, or the customers have told them that they have already successfully used it?, or ?? only one way to find out – just try? and deal with issues along the way?! 🙂

        Thank you again for your time and kind attention.

  2. I would like to create either a pop-up window or a page (first-visit page) and a button. Those must appear with some sort of a logo and a ‘Please select your language’ message. I know how to make that, but I have no idea, how can I connect WPML to those, so the client can select the language and change that if required, using the button.

    I will be glad to know the options I have. I also think I may hire a more experienced coder than me, especially the coder, having more knowledge o WP and WPML, especially.

    Many thx!

  3. Hi there,
    I’m considering using WPML in our website grindersforlife.com. It is a WooCommerce website with that sells physical products with many variations and also bundles (sets). We use a few third-party plugins to help with the display of variations and bundles, invoice and packing slip generation, and shipping calculation.

    Before we buy WPML, I’d like to know that it is compatible with the following plugins:

    – Canada Post WooCommerce Shipping with Print Label (https://www.pluginhive.com/product/woocommerce-canada-post-shipping-plugin-with-print-label/)
    – WooCommerce PDF Invoices & Packing Slips (https://wordpress.org/plugins/woocommerce-pdf-invoices-packing-slips/)
    – WooCommerce Product Bundles (https://woocommerce.com/products/product-bundles/)
    – WooCommerce Variation Swatches (https://wordpress.org/plugins/woo-variation-swatches/)
    – Rearrange Woocommerce Products (https://wordpress.org/plugins/rearrange-woocommerce-products/)
    – Google Tag Manager for WordPress (https://wordpress.org/plugins/duracelltomi-google-tag-manager/)
    – WooCommerce Stripe Gateway (https://wordpress.org/plugins/woocommerce-gateway-stripe/)
    – WooCommerce MailChimp (https://wordpress.org/plugins/woocommerce-mailchimp/)

    Thank you!
    Cintia

  4. Hello,

    I’d like to know if it’s possible to subscribe to your service without the use of cards, but through invoice and bank payment?

    Thanks in advance,
    Nikola

  5. Hi,

    I’m using LearnDash as LMS of my plaftform. I need a language switcher to switch between languages of LearnDash elements and Courses’ names, buttons and widgets. Just wondering if WPML Language Switcher supports that or not.

    Thanks so much

  6. Hello ,

    I need to create multisite with wordpress en and wpml.
    will it be possible to make different sites with different languages on dashboard also want to show same languages which are selected for particular sites .

    Please provide the details.

    Regards,
    Madhuri Rokade

    • Hello,
      you would like to use WPML on your WordPress running in the Multisite mode, is that correct? If so, yes, WPML will work in such a setup and you can configure the languages independently for each of your subsites.

  7. Hello, I would like to cancel my subscription. My account will expire on 2019-05-22 and I do not have automatic renewal activated. Is it correct that I cannot cancel my subscription and it will simply be cancelled automatically on 2019-05-22?

    Please let me know.

    P.S. I tried reading up on this, but the link https://wpml.org/purchase/cancel-subscription/ redirects to your homepage..

    Regards, Daniel

    • Hello Dick,
      canceling the subscription will work only for those of our customers who have the new one (called automated subscription with auto-renewals). If you have the “old” one, you don’t need to do anything. We’ll double check your case.

    • Hello Daniel,
      You have the Multilingual CMS yearly account with no automatic renewals configured. So I confirm that your account will expire on May 22, 2019 and you don’t need to do anything.

  8. Hi there, I have a new possible client and I need to answer his pre-sale questions, even though I have already a site WPML license. His website is on WordPress but pages built with the visual template designer called Themler. Not sure if you have compatibility with this tool, as I have tried to translate a page but dont get text to translate. This is the themler tool web: https://themler.io/

    Waiting for response, thanks.

  9. I am looking to purchase the plug-in for a year subscription on behalf of a client. Would it be possible to transfer complete ownership of the plug-in from myself to the client midway through the subscription? If so, how can this be done?

    • Hello,
      yes, this is possible. You just need to log in to the account and edit the required details in Settings. For the username contact us and we will edit it for you.

      Kind regards,

  10. Hi there,

    I would like to purchase a licence for 3 websites, but in 6 months I will have to purchase the version for unlimited number of websites. Is there any option to upgrade my licence that way and do I have to pay the full price for unlimited version or I will just have to pay the difference in price between these two versions?

    Nenad

    • Hello,
      yes, that’s exactly how our system works – you can upgrade your subscription the way you expect later for the difference in the purchase price. You need to be logged in and you will see the relevant option.

  11. Hi I have multiple websites and would love to use this translator, I would just like to know that if I purchase this translator and want to translate the pages myself will this make multiple pages? and if I make changes to the English home page with the design will it automatically make the changes in the duplicated pages that are in different languages?? As it could take us a lot of time changing the same thing on different webpages.

    • Hello Nicole,
      Depends on what you translate (a whole page, a post or just a few strings coming from a widget or a slider) and how the page you want to translate has been built.

      If your homepage has been built using the new WordPress editor (Gutenberg) or uses one of the most popular page builders, you don’t need to recreate the layout/design again for each of your languages but you need to translate the content (mostly text strings), it won’t happen automatically. You can speed up your work to apply machine translations (our ATE editor provides) and update those manually where needed.

      I hope it helps.

  12. Hi, we are looking to build a Hong Kong version of our site, but will also need translated versions in Simplified and complicated (traditional) Chinese (Mandarin), I assume this three-language option is possible. (The default language will be traditional Chinese yet the original source data will be English)

    Once the English site is translated is it possible to draft new posts in Simplified and complicated (traditional) Chinese (Mandarin)and then translate them to English, kind of a reverse engineer or does everything have to be created first int he original language of the site (ie: English)

    Please advise?

    • Hello Reddle,
      in this case, the Multilingual CMS package would work best since it includes all WPML plugins and allows you to register up to 3 websites.

      • Thanks for your reply Agnes!

        I get what you are saying. But do I need the Multilangual CMS package in terms of the features? Because if I do not, I can also buy two Multilangual Blog licenses…

        • The Multilingual Blog includes the main WPML plugin, which allows you to translate regular pages, posts, categories, tags, menus. If that’s everything your site has, it should suffice. But if your site/theme uses some additional strings coming from widgets, theme options, sliders and/or uses other popular plugins such as the Contact Form 7, Gravity Forms, SEO plugins, you will need to translate additional strings and to do so you will need the WPML String Translation plugin which is available in the Multilingual CMS package.

  13. Hello! We are starting to use Talent-LMS. I read about that WPML can be used to translate LearnDash components. Does it have the same compability with Talent LMS? Thank you!

  14. Hello,
    I ordered a 79$ bundle and the payment is “on hold” is it coming from paypal?
    the money has left my paypal account already

      • Hello Mercedes,

        So I received the credentials, but now I am told I need to update and repay but I didn’t had any refund on my side…Please either activate or cancel the whole payment so I can pay with a credit card 🙂

  15. Greetings,

    Planning a multilingual website, comparing plugins and tools for multilingualism, including reading comments on forums, I notice that one criticism of WPML is that it slows down loading websites. Nothing is perfect, so I ask you: how can I avoid a slow loading time and still use WPML (other than a minimalist theme and caching).
    Am still in the planning stage of this website, considering all possible alternatives.
    Am also planning to use the following plugins, most of which you list as compatible with WPML:

    WP MegaMainMenu (sticky, multi-level menus) – or other?
    Wow Skype Buttons Pro (skype calling) – or other?
    Gravity Forms (email) – or other?
    Mailchimp (newsletter) – or other?

    Phase Two plugins
    ===========
    Relevanssi (site search) – or other?
    UpdraftPlus (backup)- or other?
    W3 Total Cache (caching) – or other?
    ReallySimple SSL
    Complianz GDPR

    Phase Three plugins
    ============
    JetPack (security, monitoring)- or other?
    XML Sitemap
    Better Search Replace
    Yoast SEO – or other?
    Digits login (mobile number) – or other?
    WP Recipe Maker
    Sagenda booking

    IS THIS COMBINATION OF PLUGINS GOING TO MAKE THE SITE SLOW TO LOAD? HOW TO AVOID THIS?

    Do you have any advice or comments about this plan? The registered name is http://www.healthviafood.org

    Thanks for your time and attention.

    Regards,

    Ben

  16. Hi,

    We are looking into using your plugin for a dual currency (USD and Canadian dollar) e-commerce site. We have learnt that our current payment process company, Square, does not support receiving payments in their respective currencies, and thereafter, transfer funds to us to two separate accounts. Obviously, we do not want the payment processing company to convert one currency to another for us. Do you know of any payment process company that can handle this scenario that also works with your plugin?

    Thanks,
    Amir

    • Our plugin is setting the currency for WooCommerce. WooCommerce communicates this to the payment gateway. So, any payment processor which works with WooCommerce will get the currency codes. I think that the scenario that you are describing is pretty popular in this industry. Payment processors enjoy very much when they need to do currency conversion. We ran into this already with PayPal and with 2checkout. I hope that you find a processor that doesn’t do this trick.

  17. Hi,
    I’m wondering whether your plugin is useful for my need. I have a website in Italian and I opened my market to Poland. My wife is Polish so she creates brand new pages, articles, products in Polish. So I don’t need to translate anything.
    But, when a customer buys one of our web courses, woo commerce buttons, descriptions, automated mails (and so far and so on) are in Italian.

    The question is: is your plugin able to translate just the woo commerce process? And what version should I purchase?

    Bests,
    Diego

  18. Hi, would like to know if it is possible to use the IP address of the site visitor to automatically choose the language of the website?

  19. Hello Support
    Thanks for your help
    I want to create a website with this plugins for 3 other languages to add.
    So My questions is :

    1. CMS multilingue the PLAN 2 can translate all my contents website including the woo commerce products and reviews ?

    2. What the need of renew ? If I buy it the first time why I need to renew ? And I don’t renew the plugins will work corretly right ?

    3. the plan 1 : Blog multilingue Can translate one website with all content with woocommrece products?

    Thank you for response.

    • Hello,
      thank you for your interest in WPML.

      If your site uses WooCommerce you will need the Multilingual CMS package.
      Please note that WPML doesn’t translate your content automatically.

      Renewals are optional – to get access to new versions and our support help. WPML plugins will continue to function even if you don’t renew your subscription.

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