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34,482 Responses to “Pre-sales Questions”

  1. Since the Chinese buyer is not able to visit, are they able to view and visit our Chinese translated site after we use auto translation?

    • Yes, they will because WPML doesn’t have anything to do with the Google search – even if you use Google Translate as the translation engine (we connect to it through APIs) the translations are saved on their client’s website.

  2. Hi
    I need to do the following:
    1. Translate my woocommerce shop from Spanish to English.
    2. Change the translated products to USD currency.
    3. Hide or prevent some products from being available in English.
    4. Redirect automatically to the English version if the visitor lands in Spanish.

    Can I make all this happen with WPML? And which package is the best choice?

    • Hello Eddier,
      thank you for your interest in WPML.
      The Multilingual CMS package is will fit well.
      #1 and #2 (from your list) are supported if you install the WooCommerce Multilingual addon (available in the CMS package).
      To achieve what you ask in #3, you cannot translate these products and then they won’t be available in Enlish. Please note that if you select the “Translate everything automatically” mode in WPML wizard and then “Translate all products automatically” in the wizard for products, all of your products will be automatically translated. That’s why the “Let me choose what to translate” mode (and “I’ll choose which products to translate”) might serve you better. You can consider the in-bulk feature for automatic translation instead. We don’t have exclude-products-from-automatical-translation per se.
      #4 We provide an option to redirect the users to their language based on the language they have selected in the browser but this feature is disabled by default. Please read more about this option: Please note that as soon as your products are translated and indexed by google, you won’t need this option because your site will attract organic traffic directly from English clients.

  3. Hi there !

    I renewed my license but apparently for a single plugin, I have to take the $99 license. I find it expensive to use on one site for a year… do you do discount codes for renewal ?

    Thanks in advance, regards.

    • Hello,
      we don’t provide any discount codes I’m afraid. Some of our affiliate partners might have something but I don’t know who exactly. Renewals are optional so if you decide not to continue with updates for the next year you can cancel your subscription and still use WPML. But in this case, you won’t receive updates and our support help.

  4. Hi guys,

    I’m being tasked with developing a custom wordpress site with some complex functionality that will bring together the content of about 3 custom post types onto a single “screen”.

    In essence there will be a “Version” content type where the user adds a few details such as title, the language of this version (from a list of languages weve setup), its URL etc, and then Product content type (with details about a product (probably about 20 fields) that will need to be loaded based on the language selected via “version” (there will likely be about 20 products). Finally the culmination of this will be a question and answer-based system that asks questions (which are fixed, but need also be be in the language selected within the “language” dropdown.

    My hopes were that each of the products, and the questions would be “posts” of a custom-content type, and that we should be able to translate each product/question with the languages setup in WPML (im assuming there’s a side-by-side editor or something)?

    The system at the front-end, would not need a visual language selector, but instead the “version” loaded would instead just default to the language we’ve chosen within each post/version of the “Version” content type.

    We would obviously need to set “languages” up – so that the available languages will be available as a drop-down selection within the post admin areas for the relevant post types…

    I hope that makes sense….can you confirm whether this would be possible?

    • Hello Ben,
      Thank you for your interest in WPML but what you are describing (thanks for the details!) is not possible with WPML because WPML generates a separate post (using a new URL) for each translation.

  5. Hello Agnes
    Thank you for your reply. So I bought the middle version but the “WPML Translation Management” plugin is activated in my wordpress. I looked everywhere how to synchronize the upgrade of my license but I don’t see anything. So this plugin is now disabled…

  6. Hi,

    I am currently using the free version although I have a problem when it comes to min/max spend of coupons. My default store coupon is USD and when I convert the currency to Rands min value does not convert. I tried getting support but I cant seem to register on WPML website to open a ticket

    • Hi!
      You need an active subscription on in order to get support and open a ticket in our forum.

      Kind regards,

  7. Hi there, I’m building a website to ship from China to the globe. Now trying to set up the UPS live trade and access point pro with an account from the sender in China, but I get this error: UPS Live Rates: Failure: The requested accessory option is unavailable between the selected locations. (111211) because the UPS account currency is in RMB.

    My question when I buy this Plugin will my problems be resolved?

    Kind regards,

  8. Hi, I have Colibri Pro WordPress theme, and this WPML changes the whole translated frontpage in little bit of mess. It is not working properly with it.
    How do I get my money back?

  9. Hi im interestid to buy WPML Multilingual Agency version. I have only one question.

    After the one year, do i need to renew my licence or can i use the plugin and what i built with that (just without updates or support) after exp date?


    • Hello Roland,
      yes, you can cancel your WPML subscription at any time and after the first year you can still use WPML plugins but without updates and support assistance. To cancel your WPML subscription you need t log into your WPML account and you will find an option to do so.

  10. Can I use a medium version (for 99USD) for 4 different websites? And what do production/development mean in your pricelist?

  11. Hello, Am I dependant to your translation credits during auto translate feature? or am I able to select the translator provider (Google, etc.) and not purchase translation credits from WPML?
    Thanks in advance

    • Hello Fenasi,
      I am afraid you cannot use the translation engines accounts without connecting through WPML, even if you already have an account with them.

      Kind regards,

  12. Good morning, I would need to translate in three languages a site made using Hello as theme and Elementor as page builder (WordPress version 6.1.1 – PHP version 8.1.14). As a plugin for adding custom fields I have been using ACF Pro, and although I have read that it is compatible with WPML ( I have found in some forums of users experiencing problems in translating fields made just with ACF. Have these incompatibility issues been resolved? If not, are there any steps to be taken for ACF and WPML to work properly on the same site?

    Thank you in advance!

  13. “Hello Fenasi,
    I am afraid you cannot use the translation engines accounts without connecting through WPML, even if you already have an account with them.”

    If I buy “Multilingual CMS” you give me 90000 credits (equal to 90000 words I guess) and give me the choice between couple tranlation providers (deepl, google, microsoft).

    Why not give me the option to enter google translate api credentials? To charge ridiculous prices?

    • Hello,
      90000 credits equal to 90000 words if you use the Microsoft translation engine. If you choose DeepL (which is the default) or Google Translate, 1 words = 1 credits, which is 45 000 words.

      >Why not give me the option to enter google translate api credentials? To charge ridiculous prices?
      To provide our users with the best results we process the output we are getting from these engines to handle links, formatting etc. We also provide Glosary features and use Translation Memory. That’s why in a nutshell.

  14. Hi,
    we actually use a basic blog plan for one of our sites. We would like to have another site on a basic blog plan. When I want a purchase another license, I only have the option to upgrade our actual plan to a CMS plan. But 2 x basic plan (39$) is less expensive than 1 CMS plan (99$). There is probably something I don’t understand…

    • Hello, If you don’t need the automatic (machine) translation, you can purchase the Blog package. Also, the Blog package doesn’t include the String Translation plugin which is useful to translate strings from themes and plugins.

    • Yes, WPML supports RTL. If you are not sure if your theme is RTL, it’s worth checking this with your theme author too.

  15. hello, I will be creating my website soon in NYC for auto insurance brokerage I will be using themeforest themes is this compatible for you?

    There is a lot of Chinese people here in NYC. So when Chinese people search “auto insurance” in Chinese character I want my website page to show Chinese. Is WPML “Multilingual Blog” plan the one I need? and is it going to help translate my website pages into Chinese and it will show in google search result? If yes, Once I buy this plan from you how do I install it?

    Please let me know. thank you

    • Thank you for your interest in WPML.
      Please note that with the “Blog” plan you cannot use automatic translations and you need to translate everything manually. Also, the Blog package doesn’t include the String Translations plugin which is useful for translating texts coming from your themes and plugins. Otherwise, you can buy this package because it allows you to translate your site to Chinese and your website will be visible in Google search results. Here’s the Getting started guide for the Blog package users:

  16. Hello

    I have already user and buy WPML CMS its expire, can you give any discount because it is startup website and new company.

    I am waiting for your reply.



    • Hello,
      I can see that your previous renewal order failed and that’s why you lost your discount. We sent you an email about this and also a few other email notifications. Please check if you are getting emails from us. Please write to us using this form: and explain that you wanted to renew your order but you didn’t know that your auto-order would fail. And we will see what we can do for you. Thank you.

  17. Hello
    I have expired WPML, and it was working fine without updates until the site completely stopped working 2 days ago. While trying to figure out the problem, it turned out that when I Deactivate WPML String Translation The site is back to work, but with errors in the translations on the site.
    Does this mean that the subscription should be renewed for the site to return to work?

  18. Hello, I need to know: the purchase must be done by the owner of the website or is there a reseller program?
    Thanks in advance.

    • Hi Ben,
      No, I am afraid we don’t accept direct wire transfers.
      You can pay with your debit/credit card or PayPal.

      Kind regards,

  19. is there a reseller program? Must owner of the license, be the owner of the website where the plugin may be installed?

    • Hello Lorenzo,
      We don’t have a reseller program but you’re welcome to install and register WPML on any sie(s)

  20. Hello,
    I’d like to upgrade from the free WPML version to the WPML Multilingual CMS.
    However, I do have tens of pages currently translated under the WPML free version. Will all these pages automatically be moved to the upgraded version or do I need to enter the translations for all those pages again.

    Thank you.

    • Hello Veronica,
      Thank you for your interest in WPML. I’m not sure what you mean by the free version because WPML has been a paid plugin for more than 10 years. Please share the link to your site or let me know what WPML plugins you have installed on your site and which versions. Thank you.

  21. Hi,
    My questions are:
    1. will WPML recognise the visitors country by his IP or browser and automatically change site language?
    2.Will be able to set additionally menu with user manual language choice?
    3. Will WPML translate automatically emails from woocommerce like orders summary etc.

    Thanks for reply

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